Incredible service! Elyse was fantastic! went above and beyond and got me right in and out. highly…read morerecommend!

Highly recommend! My check engine light came on and within an hour they were able to get me in to…read morediagnose the issue. At first I was concerned that if they got me in immediately it was a red flag, like they didn't have much business. All other repair shops quoted me over a week. I was very wrong! When I arrived the shop was super full and the team was so nice and welcoming. They got my repairs done same day and a reasonable price (comparatively). would recommend anyone using them!

They inspected my alternator without charge prove is reasonable will have them replaceread more

I've had a lot of work done here over the years on my classic truck. Most of my experience has…read morebeen really good. They've done good quality work. However the last time I used them they disconnected the e-brake and didn't reconnect it. The guy at the counter was someone new and was a real jerk. I think they may have gone downhill in recent years

If you're looking for fantastic service wrapped in good old-fashioned friendliness, Roswell Auto is…read moreyour spot! My family has trusted them for over 20 years--that's longer than some of my socks have lasted! Since 2013, they've kept my fleet of passenger vans (shameless plug: Atlanta's Best Van Rental) rolling smoothly without emptying my wallet. Randall, Ryan, and Carl are automotive superheroes--helpful, informative, and always ready to save the day (or at least rescue your transmission). One thing I especially love about Roswell Auto is the camaraderie. Sitting in their waiting room feels like stepping onto the set of The Andy Griffith Show. Randall is our own Goober (with slightly better hair), and the rest of the crew--Ryan, Carl, and the gang (a.k.a. Floyd, Gomer, Barney)--always make you feel right at home. Believe me, even Santa Claus would park his sleigh here for a tune-up (and a cookie or two). They keep my vans running smoother than Rudolph on Christmas Eve! So, if you want affordable quality, service with a smile, and a generous helping of nostalgic humor, Roswell Auto is your ticket to Santa's "Nice List." Santa Steve P.S. Don't forget to ask Randall to top off your blinker fluid before you leave. *(For a quick laugh, check out this humorous anecdote: https://www.youtube.com/watch?v=Kn2IaQ7ECUY)*

On December 14, 2025 I brought my 2020 Genesis G70 3.3 T with 39,000 miles on it into Roswell Auto…read moreCenter for a front brake repair. I did this at the Recommendation of a close friend. On December 16, 2025 Carl, the manager and owner, or so I thought, called me and said my car was involved in an accident on his property while under his care. He said the brakes had failed after being repaired and the tech backed the car into another. He kept apologizing and assured me the car would be repaired to the same mint condition as I brought it in. He even gave me his personal cell number so I could be kept updated on the repair progress. The car was brought to Sun Valley Collision , where Carl said he gets all his personal work done. Six weeks later the car was declared a total loss. At that point Carl basically ghosted me. When it first declared a total loss, I went to the shop and he told to me deal with the insurance company. After two months of fighting with the insurance company I was forced to accept a lower offer than my car was worth ( the insurance company informed that they would stop paying for my rental and storage fees on February 1,2026). I purchased a used vehicle for more than I received from the insurance company. All I want is for Roswell Auto to make up the difference and make me whole. To this point, crickets. Carl doesn't answer his phone and ignores my text. My wife even went to talk to him and he basically said it's up to the owner. The owner happens to be his Dad. I could never and would never recommend this place for any kind of repair because of their terrible customer service and obviously poor mechanical skills. I just read Phil Hughes response to my first review. Phil, shame on you. You know that is not what happened. I was the one who called the Roswell Police to make sure a report was filled out on the destruction of my car that happened at your facility. I never threatened anyone or any employee. I admit I was very angry but I never threatened anyone. I said I could severely damage your business with an honest review of what happened. I happen to have the Police report and there is no mention of me threatening anyone. I did in fact provide your insurance company with a comparable car, same year, same make,same model with the same low mileage. They only raised the settlement amount a few hundred dollars. I wanted to hold out for more but was told by your insurance company that as of February 1, they would no longer pay for the care rental and that the storage fees at Sun Valley Collision would be my responsibility. So I settled for less than I should have. As a business owner you should know better than anyone one that nothing is more important than your reputation. I owned a business for thirty years and I never allowed anyone to walk out unhappy. There is an old saying. It takes 10 customers talking good about you to undo one customer talking bad. You can still do the right thing and pay the $ 2860 price difference. You know it's the right thing to do.

Brought my car in on a Saturday for new brakes. They had to order parts so they kept it until…read moreMonday. Went to pick up my car around 3pm Monday afternoon and didn't look in the back seat until 5:50pm when I noticed the back seat ripped up with the seat cushion foam all over the seat (like an animal got inside). I immediately reached out to East Cobb Auto and they claim the rip didn't happen on their watch and I must have ripped up the seat in those two hours and brought it back for them to repair. Obviously it happened from Saturday to Monday while in their custody. They claim they do a four door inspection upon completion of work. Obviously that didn't happen either. East Cobb Auto would not cover the seat repair costs I incurred nor did they offer to cover any portion of the repair cost. We have been customers for over 30 years and this was handled very poorly and unprofessionally. Would not recommend leaving your car in their care.

I got a nail in my tire and brought it in for a plug. I was greeted outside and helped immediately…read more Service was fast, friendly, and effective. I was in and out in less than 20 minutes and the price for repair was very reasonable. Though I thankfully did not have to wait long, I loved the waiting room. They had a jean material couch that was really comfy and awesome decor including a dressed skeleton that must have been waiting much longer than I had. I hope not to need their services again, but if I ever have an issue with my car, this will be my first stop!

Great, reliable service, very honest and wong try to scam you into repairs you dont needread more

I was referred by Baker Off Road to Hicks. I found Hicks to be an awesome repair shop. Honest,…read moretimely and very fair. I was given an estimate by a Ford Dealer in Cumming, Ga. I was told my water pump needed replaced. I was so impressed by Hicks that they were so honest. They pressure tested my SUV and stated no leaks were found in the water pump. I told them to check the brakes and do the pads. The car was ready on time. Excellent work and very kind and honest. We will be back. Don't hesitate to use this shop for full service repairs.

This place will overcharge you. Watch the secret camera of them it's all over the internet. They…read morechange 7k for a fake oil leak and are treating cars like shit. YOU HAVE BEEN WARNED. GO ELSEWHERE. THIS PLACE IS NOT HONEST AT ALL!!!!

Isaiah was kind and courteous and even offered to help us change a tire on the roadside while we…read morewere waiting for AAA! Top notch young man, efficient, ethical and capable--he's a keeper! We will come back to you soon for other needs.

Tried to get help with my car. Don't talk to Paul. Horrible…read more Got my battery Installed there two days ago. Car stopped working wjen I was picking up my baby from school. We had to uber home with tje car seat. Called the store and one of the managers was nice to offer help to come next day to jump start the car. I called next morning to confirm je can still do that But another store manager Paul gave me attitude and said for me to come to store to buy a jump starter. How am I supposed to do that. I am a mom alone with my baby I would have to uber with my 10 month old to tje store And jump start the car alone. He offered no useful help and said have a nice day and hung up. I understand it's not the policy to help and come and do this. But tje car was two mins drive from tje store. I would rather not walk in tje cold alone with my baby to the store nor take an uber with my baby to the store and back and try to figure out how to jump start the car by myself in the cold alone with my baby. Can Paul just take a second and be a human being for once and understand? Paul does not care about humans.

They lost me as a customer tonight. While I was out around Town Center Mall, my truck's battery…read moredied. I was able to get it jump started, and called this Advance Auto Parts store en route to ensure that they had the correct battery in stock. The man on the phone said that they had batteries, but would have to look at my truck before they could commit to installing it, since it could take over 30 minutes (per the message in his system). Upon our arrival, the employee I spoke with looked up the batteries they had in stock and proceeded to tell me they could not install it due to the system reset it would cause (and there was no sense looking at it). I explained that I would not have drove all the way to this store (on a jump) if there was no chance of them doing the install at all per the system response. I explained what I was told on the phone, and I was told that they don't know who I spoke to. I asked for a manager and I was told that there was none on duty (which is inexcusable). Basically, I was lied to on the phone and no accountability was taken by the store. I've had several batteries in both of my vehicles installed here before, so I'm not sure why they're being instructed not to do so now. I'm not sure if the breakdown is between the management, the employees, or corporate, but whatever it is, I will never be returning to any Advance Auto Parts store after this incompetence.

Fixed the automobile. Accommodated my busy schedule…read more Didn't try and upsell me on more repairs. Followed up. Personable and professional.

We were quoted at least 900 dollars to change 2 belts. We towed it to chix garage and they fixed it…read morefor 448.