Kinda the same as my last review whereas you make an appointment online and arrive 15 minutes early…read moreonly to find the waiting room packed! My appointment was at 5:15 and 30 minutes later at 5:45 it is now going back to a bay! They close in 15 minutes so I'm sure hoping that whoever is doing my tire rotation isn't in a big hurry to leave at 6:00! I just don't understand why bother with appointments when 2 walk ins went before my vehicle! I've done better walking in then with the last two appointments. I really like my tires that I purchased from them 2 years ago but again that scheduled appointment was over an hour and a half late! They are getting worse than a doctors office with over booking! I changed my 2 star to a 3 stars because my car was done in 9 minutes. But just imagine had it went in within 5 or 10 minutes of my appointment time the total time would've been less then 20 minutes.

These guys are absolutely awesome. Needed two new tires on my daughter's rice burner. Tires came in…read moreon time great communication fair price. If you need a new set of sneakers this is where you need to get them. I will be back soon thanks again.

DO NOT GO HERE! We used to go to this business when it was…read moreowned by Vo. It is not the same at all. The average star level would be a 1 or 2 if you removed all of Vo's scores. I took my daughter's car here for an electrical issue at 8am on a Tuesday. We didn't hear from them till we called at 2pm to see if there was an update. They said there were no issues with the car and we could come pick it up. We said we wanted to leave it there overnight to make sure the issue didn't resurface, as my daughter needs the car to drive to work and I we don't want her to get stranded. No call the next morning. We called at 11am to see if it was still fine. They hadn't looked at it yet and said they would look at it now. No return call again. We called at 1pm and they said we needed an NEW ENGINE! No, not engine but a new "motor". We asked for an explanation. These are the reasons they provided. 1. They said we had no oil in the car. - My husband has been changing the oil in the car for the last 6 years. My daughter checked the oil last week. There was oil in the car. The car has NEVER not had oil. 2. There was a valve cover leak. - News to us. This was not an issue before we came here. We have never had visible oil around the oil cover. 3. A cylinder is misfiring. - This is a sign that a spark plug or the coil needs to be replaced. I don't know if they thought we didn't know anything about cars because we are women but they are definitely wrong. We immediately went up there to pick up the car. The car was still in the garage with the hood up. There was a large blue oil drain in front of our car that was supposed to bone dry. We drove away and there was a cloud of white smoke. What the heck! We came there was an electrical issue. The car has NEVER had this issue. We pulled over and drove in my car to the auto part store to pick up a quart of oil. No issues after to put oil in the car. I ran a diagnostic on the car because we have a micro mechanic diagnostic reader. NOW the car reads that there cylinder 1 is misfiring. Luckily we know how to change spark plugs and coils. After we fix the damage they did to the car, we're taking it to Hyundai to finally get the electrical looked at. A wait of money and two days of time. We are out $80 for their mandatory diagnostic fee, Vo didn't have this, the price of an emergency quart of oil and the spark plug or oil after we perform the test to see which one is having the issue. YOU HAVE BEEN WARNED! DO NOT GO HERE!

5 stars to Mr Vo, 2 stars to the new owners, I haven't had the new guys do anything major except…read morefor a simple oil change here and there but we were loyal patrons when Mr Vo owned it and ran things. He never fixed what was not necessary to fix at the time and would give us a priority list with low pricing that was always honored, of what we needed to pay attention to and when we needed to bring it in for that service. He never took advantage and would even let us get our own parts without the markup and install them for labor only. He was a very fair man and will liked. I miss him greatly. I give Mr Vo 5 stars. The new guys, maybe 2 stars. I believe they have much to learn about customer service. They just don't have the passion for it that he had.

Customer Experience - Seeking Resolution…read more I contacted Pure Auto Repair three times: The first two times, I did not receive a clear update On the third call, I was informed the delay is due to a waiting list at the Chevrolet dealership This situation is concerning because I purchased a warranty specifically to protect against extended delays and costly repairs like this. I am simply asking for: Clear communication (very nice but I have to initiate) A realistic timeline Accountability between the repair shop and the dealership I hope this can be resolved professionally and promptly. NEED ANSWERS: 3 MONTHS. MULTIPLE CALLS. STILL WAITING. CATALYTIC CONVERTER REPLACED. SENSORS AFFECTED. DELAY BLAMED ON DEALERSHIP WAITLIST. WARRANTY PURCHASED FOR SITUATIONS EXACTLY LIKE THIS. JUST ASKING FOR ANSWERS AND RESOLUTION. **This post will come down when this problem is resolved!

Jesse and ​​his team never leave a job unfinished. Their unwavering professionalism far exceeds…read morethat of any shop that is in the Lawerenceville, Ga area. I would and have recommended them to everyone i hear that is looking for a shop that stands behind there word. ​​​​​​​​​​

--Location/Parking-- One of the few auto parts store along…read morethe main highway before it goes into the residential area. There parking along the side of the store and along the main entrance. I entered through the street with the traffic light so I parked and entered along the side entrance. The side entrance would have the cashier along the right side. --Ambience-- Standard auto parts layout. I was in and out in under several minutes because of how efficient the layout was. --Service/Staff-- Shoutout to the staff member for letting me use the restroom to wash my hands. Early Saturday morning it can sometimes be difficult to find a restroom and a business that would allow customers to use them. --Products/Service-- I grab the O'Reilly brand of oil. It was quick and easy. No issues with their products. --Capacity-- Big open, but not super sized, can holder 40-50 people. Stand auto parts size store. --Overall-- Recommended for your parts needs if you are in the area. Great inventory selection. I had my choices of different motor oil to choose from.

Troy is the best . He knows his product knowledge and inventory. He really listened and understood…read morewhat you need very helpful guy

Benjamin was the name on my receipt and on the email survey I received, so I assume that's who the…read moreyoung man was who greeted me IMMEDIATELY after I got out of my truck. (I didn't check his name badge) I was so (pleasantly) surprised by such fast service that I almost got defensive! That being said, I wasn't surprised by my overall experience. Discount Tire provides anything but "discount" service. They have yet to let me down. My relationship experience with them is now over ten yrs. old and I have no plans of shopping anywhere else for my tires. Thank you for always offering great selections, at fair prices, with excellent service. I will remain a loyal customer and I highly recommend you to family, friends, and associates.

I am completely satisfied with my experience at Discount Tire. The team was very responsible,…read moreattentive, and friendly. They explained everything clearly and worked quickly..