Love this shop. They have the best donuts and service. I love the cronuts on Sundays and the…read morespecial donuts they do throughout the year

Gosh how I hate to leave bad reviews - but the truth is the truth…read more We tried this spot a few weeks ago - it was an afternoon ..... we grabbed an apple fritter and a cake donut. They both were oddly dry and the flavor was kinda off - we decided it must be due to the late afternoon and were willing to give it another try. We stopped by yesterday to grab two coffees and two donuts. The apple fritters looked SO good - I mentioned to the young lady working the inside counter "oh man - we tried an apple fritter a few weeks ago and it wasn't very good" we discussed that they looked so delicious so we I decided to give the fritter another shot and grabbed one and my husband grabbed an old fashioned. As the young lady was getting our coffees I reached in and broke a piece off of the fritter and took a bite - yep ... it was much more fresh but the flavor was just off again. I decided I'd grab a different donut and chalk it up to the fritters just not being to my liking. I had not paid yet - so when the young gal came back with coffees I said "I'm going to get another donut - I tried the fritter and I don't like it" and ordered a cronut - I was told "You still have to pay" - I was taken aback as I didn't imply nor state I didn't want to pay- I wasn't expecting anything for free - the fritter wasn't to my liking and I wanted something else - I never asked for anything for free and had no intention of getting a "free donut" - it not in my wheel house to try to finagle a free couple buck donut. I gladly paid my bill - sadly I didn't tip because the interaction was offensive - walked out the door and tossed the apple fritter in the trash. Needless to say - we are still on the hunt for a new donut spot. My husband did say the old fashion donut was decent - he mentioned maybe they use a different kind of oil and that's why the donuts taste "different" to us - and the cronut was okay but again the flavor is just a bit different. All this first world problems over a fritter - it's really just a lesson that not everybody that doesn't like your fritter wants something for free.

I can't say enough good things about Mike's. The staff is so lovely and helpful. The customers are…read morea hoot and will tell you exactly what you should get. I'd say I'm an apple fritter a girl. I love the apple and cinnamon flavor but I don't love the grease or the icing. An apple Persian from Mike's is exactly what you're looking for. Beware, if you order a dozen, you might just eat them all.

They make the best donuts and won't hesitate to make a special order for you. Everyone should…read moreexperience them!

Their donuts are good, but the selection is kinda off. I have never seen even a space for basic…read moreglazed. That is kinda the bread and butter of donut shops. Anyway. Coffee is good. They don't burn the milk for mochas like a lot of other places in Spokane. The employees are always really friendly and move quickly. Interior is nice and clean. Good place to relax with your pastries. I also feel like the prices are kinda high. Even in this age of higher prices.

We tried their coffee and delicious treats. They were friendly and served us immediately.read more

We stopped in here a few weeks before school since we were in the area, and it was great! We got…read morehalf a dozen. The maple bar was incredible and so was the cherry donut. All others were great, these are just the ones I got to try. I will definitely stop in again if we're ever in the area. The woman who helped us was so patient and helpful as well, I really appreciated her for engaging with us and assisting with my questions. There was lots of seating, it was easy to access and park at, we had no trouble at 7:30am.

From 9PM to midnight, all of the donuts are half price. The best time to go to get the best…read moreselection is when they open up at 5 AM.

The donuts are delicious! Even though the are little expensive but still worth the money. I came in…read morewhen the hot donuts sign was on and they gave me a free donut. It was so fluffy and warm. I bought 2 dozen donuts and they were yummy. The guy at the counter was nice and seemed like he was having a good day. The tables were clean and they have napkins and stuff like that at the counter. Totally worth it! Thank you Krispy Kreme!

We haven't visited in quite a while because of poor service in the past, but since we were in the…read morearea we decided to give this place another try. Unfortunately, the experience was just as bad if not worse. The employee helping customers was clearly unhappy to be there and was openly rude to the people in front of us. When it was our turn, he treated us the same way. Many of the product tags were incorrect, which caused confusion while ordering. Each time we asked for clarification, he rolled his eyes or responded with obvious annoyance. When we politely mentioned that the labels were wrong, he simply stared at us and said, "What else?" I work in customer service myself, so I understand that tough days happen but this level of attitude was shocking. To make matters worse, after ringing us up he picked/scratched his nose and immediately began helping the next customer without washing his hands. Customer service may not be the right fit for him. Sadly, this visit confirmed why we stopped coming in the first place. (Tall, brown hair in a ponytail).

We are on the hunt for a good donut shop so I dropped in here to give them a try…read more Our order was 4 bismark (custard filled chocolate covered), 2 apple fritters, 2 pumpkin old fashioned, 2 blueberry old fashioned and 2 old fashioned. They include a 13th donut so I got an extra blueberry. The customer service was great, the lady behind the counter was very friendly and helpful even offering the bakers dozen. The custard filled donuts tasted like they were made in old oil and were not filled all the way. All of the old fashioned were under cooked with raw dough in the middle of the donut. The apple fritters were also under cooked in the middle, the edges were good but the middle was gross. We were told that their best baker had made the donuts which is unfortunate because they must have been having a really bad night. Would not recommend unfortunately.

This was my favorite place to buy donuts and today I purchased three donuts, and the quality was…read moreless than acceptable. I ended up throwing them away. It is frustrating that I wasted $10 on a substandard product. The service was cold and uninviting. It was as though I was interrupting her day when I walked in the door. Not welcoming at all. The store had a feeling of needing a deep cleaning. With this experience, I will NEVER be back. That is very sad. I used to talk about how Casual Friday Donuts were the best in town.

Donuts are made to order so they're super fresh and tasty. The staff is friendly. And the…read moreatmosphere is cute.

Still Love the Donuts, But the Birthday Reward Experience Has Been Disappointing (Second Year in a…read moreRow) This is my second review--and more specifically, the second time I've had an issue with Hello Sugar's birthday coupon. Let me be clear: I absolutely love Hello Sugar. Their donuts are amazing, GLUTEN FREE the shop is adorable, and I've been a loyal customer for three years. I truly have a passion for this place. That's why it's hard to even write this, but I feel like I need to be honest about my experience. The first year I got the birthday coupon, it was great--no problems. But last year and now again this year, things just didn't sit right. This year, my birthday fell on a Wednesday. I was busy all day and couldn't make it in, but I was really excited to stop by the next day and use my birthday coupon. I'd even told my friends about it and planned to share the donuts with them. When I got to the counter, I mentioned I was there for the birthday coupon, showed the code, and was told it had already expired--on my actual birthday, June 18th That was shocking. Most places give you a few days after--or even a full month--to use a birthday reward. I wasn't asking for something unreasonable. I just missed it by one day due to a busy weekday, and I genuinely didn't even know it expired on the birthday itself. What made it worse was the way it was handled: no "happy birthday," no kindness, no flexibility--just a flat, "It's expired." It really put a damper on something that was supposed to feel special. And to be honest, this is the second year in a row that I've walked away from a birthday visit here feeling disappointed and a little embarrassed. Any time I come in with a coupon or reward, it feels like I'm being treated differently--like I'm doing something wrong by trying to redeem what they offered me. I'm not asking for free stuff all the time--I happily support Hello Sugar all year long. But if you're going to offer birthday rewards, they should feel celebratory, not frustrating or awkward. And a little grace and kindness can go a long way in those moments. I still love their donuts, and I want to keep coming back. But honestly, this experience left a bad taste in my mouth--and not because of the donuts.

My husband and I stopped by and boy the burgers do not disappoint!…read moreMy husband had the #2 West Coast Cowboy. I had the #4 West Coast Cheeseburger Everything was so fresh and delicious! Zero complaints. The fries were also so good (don't forget the fry sauce- it's so good!) We're still sad that they don't make donuts anymore (because they were THE BEST) but these burgers are amazing!

I got a Double Western (I think that's the name). Really good. Its a direct analogue of the Carl's…read moreJr Double Western - but a lot more *clean* tasting overall since they use high quality ingredients and the beef patties are never frozen.

Great service. Amazing donuts!!!! Fun environment…read more This is a definite repeat!!! Love watching on Facebook live and love the donuts!! Worth the 40 minute each way drive!!!

I'm going to try and put a positive spin on this as I like the owners, the donuts taste great, and…read morethe place is always clean. Size wise, especially the chocolate bars, have to be the healthiest in town. That said, we'll keep coming back as they have fun specials and like I said, they still taste great.