Brian Glenn did a great job and was a pleasure to do business with. We have around 1500 sq feet of tile in the house. After trying without success to clean the tile and especially the grout (took me days to do a small spot in the kitchen) we had Brian come in. He explained the process and his recommendations, then sat on the floor with my wife and helped pick out a new grout color. When he started he moved all the furniture and rugs (several times) and expertly cleaned the floors and grout. Then colored/sealed the grout. Buffing and cleaning it several times after it dried. It has not looked this good since the house was new! Took about 2 days, would have been faster but the grout color/seal was delivered late. When he finished explained the warranty and how to care for the floor and gave us some cleaner for tough jobs when water or steam did not do the job. I can easily recommend him. read more

Grout, Tile & Stone Masters - Beautifully cleaned and the grout is now clean and all the same color! - Refinishing Services Near Me

Brian called to make sure the time he was coming was ok. He did a great job of explaining the work he was doing. His work is excellent, and a bargain compared to other quotes. L. Thomas read more

The travertine floors in our kitchen, living and dining areas hadn't been professionally cleaned for ten years. it's an understatement to say that they were filthy. As that happen over time, it went unnoticed until I got fed up with the kitchen and tried cleaning that area myself. Bad idea. Then I looked under the large area rug at the pristine tile there. Brian to the rescue. He spent 6+ hours cleaning tile, fixing grout and sealing the entire 860 sq ft....and he moved the furniture and rugs himself. It looks like new and is gorgeous!! iwe love the floor again. His price was much less than the other quotes we had, too. We will have him back in a few years (not 10) to do it again. We highly recommend him! Barbara & Ernie Callahan read more

We are extremely happy with the way our travertine floor was transformed from dingy and dull to brightened grout lines with a beautifully polished stone finish. Brian is very professional and does amazing work ! we highly recommend using him for high quality stone refinishing . read more

Can't recommended Brian enough! I had the grout on my floors cleaned and sealed and they look brand new! Will definitely be using him again!

Jenny Lace: Brian did an excellent job cleaning, sealing, and recaulking our master shower Feb. 2020. It continues to look like new. Reasonable price and great tips on maintaining it. Highly recommend Brian at Groutaustin.com. read more

Grout, Tile & Stone Masters - Before photo of nasty shower tile and after pristine shower tile! - Refinishing Services Near Me

Brian came to clean, stain and seal our tile floors through our entire home. He did an excellent job and we are very satisfied with the outcome. Our tile and grout look brand new. We couldn't be happier. Thanks so much Brian! read more

We had GTSM seal our new limestone patio. Two days afterward we had a lot of wind that blew dirt and other debris on the patio. We hosed down the patio and noticed that the water beaded on the surfaces where our roof covered the patio but not other areas. When we inquired about what that meant with respect to the sealer performance, Brian told us he would check with the product manufacturer. We didn't hear back after a week and still haven't after 3 more follow up attempts and now nearly 4 weeks. So, don't expect ANY follow up from Brian if there is ANY hint of dissatisfaction. It is possible all is good but who knows when there is no follow. read more

Unfortunately, I had a very bad experience with Brian. He spread a grout product all over my kitchen tile, then was unable to remove the excess. He tried one day to remove it, but there is still an unattractive residue all over my floor. I have been leaving him messages for two months asking him to please call me to at least give me the name of the product he used so that I can pay someone else to try to remove it, but he refuses to call me back, text me, etc. When there was a problem, he dropped me off his radar. He worked on four floors in my house and did a pretty good job, but he is not a detail oriented person, and I have had to clean up a fair amount after he left. I can't recommend him because he didn't keep his word with me to make things right. I make wind up having to replace the whole kitchen floor. Brian, I am only communicating with you on Yelp because you have refused to respond to me any other way. I appreciate your acknowledging that what happened to my new floor (now only four years old) was a result of what you did to it. I understand that you will make no further attempt to make it right or refund any part of my $500. If your distress about it caused you grief, I'm sorry, and if therapy would help you, I hope you will get it, but I still have to get the floor fixed some way. I have asked repeatedly for the name of the product you put on the floor and I am asking again, please. The floor appears either etched, in which case I will have to pay to have the floor removed and replaced, or it's something that bonded to the floor, in which case it MAY be possible to remove it. Will you please provide me the name of the product? Thank you. read more

I've lived in this house over 20 years and routinely cleaned the floors but over time the Saltillo tile and grout became, well, dirty. I asked a few neighbors and one said they had used Brian Glenn and gave me a rave review. So I send a text to him through Yelp and he quickly replied and within a week he paid a visit to my home. He explained what he would do , he made a few tests cleaning spots to figure out how to approach my floors . He left me with a quote which I felt reasonable and returned about a week later to start the project which took over 2 days. What a complete transformation! Not only was the result beautiful, but Brian was meticulous, thorough, careful with my furniture and will come back and touch up if necessary. I'm really impressed with his work ethic and he's quite a nice guy as well. Highly recommend Brian Glenn and his company. read more

Grout, Tile & Stone Masters - Awesome results! From dull tiles and dirty grout to this. I can't say enough good about how carefully and completely the job was done. - Refinishing Services Near Me

I love my new floors! Brian did an amazing job on our grout throughout our house and in our bathroom including shower. He took his time during the estimate to explain everything he would do, and when he and his partner started the job they were on time and very thorough. They paid great attention to detail, and I feel like I have a new house! read more

I was impressed with the ease of scheduling for my estimate then to work on my tile cleaning. Brian exceeded my expectations on cleaning my grout and color matching my old seal color. read more

Brian is quick to respond and does great work--at a very reasonable price. Our floors look brand new--just what we need for listing our house for sale. Fortunately Brian services the area we are moving to because I will definitely be using him again! read more

Brian was out this week to clean, stain the grout and seal our tile floors, which were damaged when a pipe burst during the big freeze. Brian has been very responsive, a good communicator and very honest during the whole process. He works quickly but with care and finished In exactly the amount of time he had estimated. Our floors look new and we couldn't be happier. Thank you Brian! read more

Did a great job cleaning and re-sealing our Saltillo. On time and friendly! Very much recommend!

I cannot say enough good things about the amazing job that Brian does! He regrouted our master bath shower and color sealed the entire bathroom; he also cleaned, color sealed the grout and clear sealed our tumbled travertine kitchen, sunroom and laundry room! It looks like we have a new bathroom and kitchen! Brian is meticulous and his attention to detail is outstanding! We highly recommend him! read more

Brian Glenn did a fabulous job of cleaning the tile and sealing the grout on our kitchen and master bath floor and our shower floor. I was so surprised when he finished as my 10 year old floors looked brand new!! My husband was thoroughly impressed, too. We are enjoying them very much!! Brian was very professional and also very helpful with advice after the job was finished. He emailed detailed cleaning instructions and helpful information in the care of my tile to me. I highly recommend Brian to anyone wanting to clean and maintain their tile in the best possible way. read more

Brian came to seal the grout on the floors on my new home and they look amazing! From the time that I requested a quote to when I cut him a check he was professional, honest, gave great, money-saving advice and did beautiful work. He went above and beyond to make sure our floors were done mere hours after we closed so that we wouldn't have to worry about moving furniture to get the job done. He even ended up charging less than his initial quote. I mentioned that I was concerned about the grout on the kitchen backsplash and he threw in a clear coat at no charge; Did it without me asking because he knew I had concerns. I will definitely do business with him again and so should you. Really wish I had before and after pics because the floors are gorgeous. Thank you, Brian! read more

Brian is a true professional and wonderful led miracles on our damaged Travertine floors. His pricing was very fair and he went the extra mile to make sure we were satisfied with his work. He worked very hard to remove an old sealer from our tile. We were so thrilled with his work. Thanks Brian read more

Grout, Tile & Stone Masters - Grout Tile & Stone Masters - Refinishing Services Near Me

I highly recommend Grout,Tile & Stone Masters. Our floors look amazing ! Grout looks brand new. I should of done it a long time age. Thank you Brian! read more

So great to meet Kerri over email and have him help me figure out how to seal my grout! Though he has not done work on my house, the fact that he helped me over Yelp message to figure out a problem speaks volumes -- what a treat to find a business owner willing to go the extra mile. Thank you, Kerri! read more

I have been TRYING to engage them to do work for me. Based on the great reviews here I have been trying to reach the company to do work on custom tile in several rooms that need TLC. I sent two emails - the first received a curt reply and the second went unanswered even though I stated I was willing to be more flexible on the dates. I have tried several times to reach them by phone and only get a recording. I left a message, but did not receive a call back. From what I see here the work they do is excellent. I am sure they are busy. Based on the limited customer contact (or lack thereof) I received I am not impressed. I haven't experienced this before with other vendors. Potential customers should not have to *work* at getting a response from a company they want to hire. I will have to look elsewhere. read more

I had been stressing out about my tile for years. I've tried everything on my own to get it clean. Nothing seemed to work so I bit the bullet and called Brian. Why did I wait so long! He communicated with me what all my options were and picked out a color that worked well with the room in no time. He was extremely knowledgeable and explained what all he needed to do. He was extremely professional and meticulous about his work. It was definitely not an easy project but he was willing to tackle it. The price was very reasonable! He showed up on time and communicated well with me throughout the whole process. I couldn't be more pleased and excited with my new floors. I will definitely be calling him again for my bathrooms! Who knew you could be so excited about tile! Thank you, thank you, thank you Brian for an amazing job! Nancy S. read more

Brian cleaned and sealed our floor tile and grout in Johnson City today. We decided to also have him clean and seal our shower and counter tops. What a trooper!! We are amazed and delighted!!! Everything looks beautiful and new!!! Didn't know what to expect, but Brian exceeded all of our expectations!!! Brian is very professional and extremely pleasant!!! It was a good day! Thank you, Brian!! John and Gloria Garoni read more

Brian has completed several projects on our stone and tile floors. The transformations have been remarkable! He has deep cleaned, enhanced, filled pits, and/or changed grout color in four areas of our home. He has been professional, reliable, and thorough. I am still impressed by the difference he has made with our floors! read more

- Arrived late to the appointment for a quote. - Showed up late on the day of the job and made excuses. - Did a lousy job cleaning up after himself and getting sealer off the floors. I don't wear shoes inside the house and the bottom of my socks were dark brown for weeks after this guys supposedly wiped the sealer back up. - Got sealer on walls and base boards staining them permanently so I have to get them repainted. This of course is going to come out of my pocket and going to take up more of my time. - Did not mention at the quote that the showers can not be used for many days after being sealed. That's a big thing to forget to mention. The sealer in the shower is already showing signs that the sealer is not working like the grout looking wet in sections. And of course this is not covered in the "warranty". GO TO A REPUTABLE COMPANY FOR THE SAME PRICE AND DON'T MAKE THE SAME MISTAKE I DID!!! read more

Did a great job sealing our newly built home. Reasonably priced and the results looked fantastic. Was flexible with our schedule, on time to all meetings and his communication was timely. I would recommend him to others. read more

Absolutely a positive experience and we're pleased with the results. My husband didn't really understand the need to get this work done, but since I clean the floors, I trumped his opinion. I got a couple of quotes, but felt that Brian was the right person for the job based on his experience. Afterward, my husband was so amazed that all the tile looked brand new! The price was very reasonable and the results exceeded our expectations. read more

I rarely post recommendations, but my experience was exceptional enough to warrant it. We recently moved in and our travertine flooring had moderate damage throughout the home. Fixing damaged stone in a way that blends with the rest of the flooring is tricky business and can be rather expensive. Brian came out and fixed everything for a very reasonable price. He even went above and beyond, offering to fix problems that we had previously decided to wait to fix...at no additional charge. I recommended that he change his name to The Stone Whisperer. I'm excessively nit picky when it comes to quality work. His floor refinishing, honing, polishing, sealing, and overall attention to detail was impeccable!! Most companies don't spend the time to ensure that the sealer really integrates with the stone. Brian did multiple coats until the stone wouldn't soak in any additional sealer. If you're looking for real quality stone and tile work, he is your man! read more

Amazing job! Our grout was disgusting after renting out our home to a family who apparently didn't own a mop. After Brian was done with our floors, they looked better than new!! He was friendly and really knew his stuff! We have used a competitor in the past and we'll never use anyone else for our floors. read more

I have used Brian Glen to restore and clean our stone floors repeatedly for over 6 years on several different homes. He is very dependable and easy to get a hold of. I like how he explains what he is putting in the floors and follows up with comprehensive aftercare. I can say I will be using Brian for all of my flooring needs! read more

We recently purchased a charming older house. Right from the beginning we knew that something would have to be done with the grout on the kitchen flooring and countertops; it was so dirty it was black in color. We were certain it wasn't salvageable and would need to be replaced. Not so, thanks to Brian at Grout, Tile & Stone Masters. Brian cleaned and resealed all the floors and countertops in our home. When he was done it looked beautiful!!! Brian took a floor we were certain would have to be torn out and replaced and made it look like new. My husband & I still can't believe the transformation, it's truly amazing! We love it, plus we saved a lot of money from having to replacing it all. On a side note, I've never take the time to write a review on Yelp but in this case it is warranted. I would recommend Brian to anyone I know needing grout, tile or stone work! read more

I recently moved into a new construction home, and called Brian to seal the tile grout in my kitchen and two bathrooms. Brian's communication is great, he shows up when he says he will, he's super knowledgeable, and does amazing work. The original color of my tile grout was too light and didn't look nice. Brian picked out a color seal that looks 1000 times better, and saved me a lot of stress! I would definitely recommend Brian and his company for all of your grout/tile seal or cleaning needs! read more

This service was perfect. I needed all of my tile grout sealed and Brian was perfect for the job. He was extremely knowledgable, courteous, and on-time. I would recommend his services to anyone needing tile or stone work. He also helped color match the grout, and it looked much better than before. Look no further. read more

Great job. The owner is very conscientious and knows what he is doing. He took our Travertine floor from dreary to WOW. I wish i could give more stars read more

We were very pleased with the work Brian did on our old tile floor. We inquired on grout restoration and Brian returned our call and showed-up immediately. He provided a professional recommendation of services, worked with us on grout colors and coordinated his times in advance. Brian made two visit. The first was to patch areas where the grout was missing and a second to clean and seal. Granted he was working with an 18 yr old floor, it came out amazing ! The entire experience was really good and we found them competitively priced. I would highly recommend Brian if you need any work done. read more

We recently purchased a home that is 15 yrs old and has a lot of tile. It is light beige with light grout color. It was in desperate need of a cleaning. I called 3 places to come look and give me a quote to clean and seal the fLoors. I called and left a message, Brian was very quick to call me back. He came out the next day. He gave me an extremely reasonable quote but not only that ,I really appreciated the detail he took to talk to me about the process and meticulous eye to get the grout color correct. Since the home is 15 yrs they have changed grout colors. He picked a great match. We agreed on a day for him to come. He spent the ENTIRE day cleaning and sealing. I walked in on him at one point of the day and he was literally on his hands and knees scrubbing the grout. Hard workers I feel are hard to find nowadays so again I appreciated it! I would DEFINITELY recommend Brian at Grout Tile and Stone Masters read more

We needed the grout cleaned on our entire 1st floor...BIG job! We got a couple of estimates and Grout, Tile and Stone Masters were considerably less than other companies. The did a spectacular job and we are still receiving compliments! Not only did they do a great job, they were extremely careful moving everything and cold NOT have been more courteous and timely in their work. We will definitely use them again and friends that have been to our house have already called them! No need t shop around! These guys are the best! read more

I have been so delinquent in writing this review. Brian actually came out to clean the grout and tile in our house in July 2015. He also sealed our grout, because it was apparent that the people who installed our tile did not do so. The grout was badly stained with years of use and I just couldn't believe that he would be able to get it clean. But he did - it really did look like new when he was done. He was very meticulous and did an amazing job; even my husband was impressed. The grout still looks clean 2.5 years later. If I ever need to have this done again, I will call Brian. read more

I wish I could rate their actual work but they've actually been avoiding me! I got a flyer in the mail. Made an appt for someone to come by to give me an estimate. The guy was supposed to call before he came over...never called, never came. I followed up to see what happened and never received a phone call back! What kind of customer service is that?! read more