Best prices we found. Exceeded our expectations in service, appliance knowledge, on time delivery ,…read moreexcellent installation and very grateful for hauling away the old appliances and even cleaning up. I can highly recommend Katy Discounted Appliances. A++

On floor Staff- 5/5 Fantastic people! Yadarelis was communicative and helpful. She is great with…read morepeople and gets urgency for finding the right appliance, given what is shared and needed. Definitely wants you to have a great shopping experience. We ended up buying a washer, dryer, and fridge. Great pricing for value. Owners- 5/5 Helpful and informative. Asked them for help with the best suggestion for a water softener to care deeply for appliances that are new, and gave a few suggestions and information on the Houston area needs for home care, given we moved from CA. Delivery- 4/5 The positive: Communicative and called ahead of time to let us know they were 30 mins away. What needs improvement: The delivery men mentioned that they were NOT given the correct tools to finish the job of leveling out the panels on the fridge or what was needed for installation of the fridge upon delivery, because they "switched delivery trucks on them". Unfortoley, that leaves us the customer, waiting for them to come back and finish the job they were paid for. It's been a week, and we are still waiting for them to come back and level out the panels on the fridge. This is either the delivery men's lack of preparation before delivery or the owners' lack of structure to ensure delivery has what they need for all to go as needed.

I found Pancho Appliances on Facebook Marketplace yesterday. I live in California and my son lives…read morein Texas. I wanted to help my son out because his washing machine broke down. I texted Pancho Appliances and Emily got right back with me. She found me a couple of washers that were in my price range and sent pictures. She offered delivery, set up and take away the old washing machine for a small fee...before I knew it we made a deal online! I paid for it and that very evening my son got a good solid washing machine. Excellent customer service. These are good people!!!!

My old washer had broken down and my dryer was already old, so I went to go buy a new set. I found…read morereally good prices at this location and the young man was very helpful.

I called to inquire about washer and dryer and got hung up on because I was asking questions . Very…read morepoor customer service, I Don't recommend this place "0" stars

I bought a supposedly new washing machine from them just 14 months ago. ( the buying process itself…read morewas problematic - we were charged twice and it took multiple calls and eventually threats to get it rectified). The machine broke down 13 months out . This is the same whirlpool model as the old one we replaced that had lasted 10 years! Again, no response to our calls until they were given a google review. Then I was asked if I bought it new??? The solution offered was for me to bring it in to the store - 20 miles away for them to "look at it and possibly repair possible free if the repair cost is not high ". It is so sad that this is their idea of good customer service . I hate giving negative review but honestly, they need to change their work ethic. I honestly feel scammed and I believe they sold me a used item disguised as new. Now I have to replace my washing machine barely a year out. Their loss - because I need to replace my dryer and refrigerator soon and would have been happy to patronize a small business. NEVER AGAIN. Even if they offered to come to my house to look at what they sold me ( at full price) I would decline. Not nice, sir. Not nice at all. That is no way to treat your customers.

Regularly having music concerts with well known American-Vietnamese singers…read more They're free for public. Fun place to shop and entertain overall

Went in to try to purchase some household items while waiting for dim sum…read more The two staff ladies told us to walk out as soon as we started looking around. There was no one in the store and they were just talking the whole time.

Great selection and good customer service! Always good prices and a very good selection!read more

Went to Acceptance Appliances on December 23 to look at GE French door fridge. Cam asked if we…read moreneeded any help and when I asked question about the profile I was looking at, he was most helpful, answered all our questions and we wound up buying one. Cam was very personable and this is a great place to buy appliances (my daughter has bought a few from them and has not be disappointed). Fair prices (better than Lowe's or Home Depot for a better fridge), prompt delivery and install and haul off old one - and at a very reasonable rate. John Masters who delivered and did our install was also on time and kept me informed on his arrival time. Nice guy, did a great install, very careful, explained stuff about the fridge to my hubs before he left. Seamless transaction from beginning to end. Kathi Palacios

Great location and and the staff was amazing. Provided a great product for a wonderful price…read more Thank you !

Our fridge/freezer was not working right. Repair pricing was ridiculous. We looked at Home D*pot…read moreand Low*s. Then my mom found this place on the web. We drove over and were AMAZED at the great selection and prices. We could have had the fridge delivered the day we bought it! The price we paid was a LEAST half off the big box store pricing, works perfectly, installation was fast! Thanks!

poor cusomer service, returned item Salesperson India said she would take care of it, she wont…read morereturn communication After calling management she called to update Poor customer service

These are the least helpful, most clueless, rude unprofessional people in the business…read more The lady at the front was too busy scrolling on her phone to help me then the other person couldn't be bothered to walk me around to store and tried to act like I was an idiot for asking to see a brushed gold light fixture. I will never spend a dime in this store. Period.

I also wish I could give them no star. Apparently it appears the salespeople promise a delivery…read moretime to get the sale, but cannot actually make that date. The company delivered the incorrect washer and dryer combo and also called me the day before telling me that they were not going to be able to deliver the refrigerator as promised. In a current market environment where most companies do price matching, I would definitely not recommend going with Pacific. I purchased a warrantee with the products and am expecting to receive substandard service where they may likely try to not honor it. In all fairness, employee M worked hard at trying to clean up the mess that the company and salesperson created.

Okay. I know there are supply chain issues related to Covid. Knowing this, I bought my appliances…read moreon May 28th to ensure they would be ready and available when my renovation was complete. They were supposed to deliver the appliances today, because I am moving in this week. I was concerned I wasn't hearing anything that something was awry, so I tried to call. Best Buy does not take phone calls. What business has that policy? I called the Best Buy customer service number and the guy told me that my delivery had been cancelled and rescheduled. He could not tell me why. So I get in the car and drive to the Best Buy store, mind you not close to where I am currently living. My salesperson, Justin, was not available. The person that helped me was shocked that I was angry. Why should I be angry that I changed my schedule to accommodate a delivery that wasn't going to happen, and better yet, not one was going to notify me that it wasn't going to happen. So come to find out, they cancelled the delivery because one of the 8 items wasn't available. HMMMMM. I would think a call might be in order to see if I wanted delivery of the other items. The person helping me could care less. She did split the order and the items that are available are being delivered this week and the other item three weeks for now. I am thinking great, I can live with this. I leave the store and about 45 minutes later, I get an email saying the whole order has been cancelled due to items not being available. Remember I can't call someone so I drive back to the store to see what changed in 45 minutes and the lady acted like I was being ridiculous and everything is fine. Pardon me if I don't believe you, because the whole process has been a nightmare at this point and there were other people there experiencing the SAME exact issues and they were upset also. My regular salesperson looks in the computer and says everything looks okay while the woman who originally helped me is over talking smack about me IN FRONT OF ME to her colleagues. Maybe my $10,000 purchase is NO big deal to this company. Good. If I EVER get my appliances, this is the LAST purchase I WILL EVER make with them. NO ONE in this company cares about customer service. I am yet another person in a line of HORRIBLE reviews. I am a tech/gadget girl and will be making all of my future purchases from a company that cares more about their customers than these folks do. DON'T LET THEM LIE TO YOU and tell you NO PROBLEM getting your products!!!!!!!!!!!!!!!!