The cashier/Expo person was amazing!! They said their name was Jay! Loved the energy! Food was great:) In any business first impressions start off the second you walk through the door, and Jay made us feel very welcomed and seen! They were a cashier in the front while helping quests andddd taking drive thru orders! They were just a rockstar and I appreciated the hospitality they gave to us while being there read more

We arrived before noon. The kiosk asked me for a tip, but no one served us at any point. We had to ask for our drink cups and retrieve our order from the counter. The drink area was filthy and the trash was full. No one was cleaning the tables as guests left. The poor worker yelling out orders couldn't be heard over the music and the counter is extremely far from the seating area. She was also calling out the last 4 digits of our phone numbers rather than the order number, which I dislike because it feels like a privacy issue . The burgers were good, which is why I added a star. The fries were middling, if not disappointing. I would rather pay a little more elsewhere for a more respectful customer experience. That being said, it was still $30 for two people for what was literally just a fast food experience. read more

We visited this place after our kids earned a reading program coupon, and we were excited to finally give it a try. It's conveniently located near the Mesa Airport. They also have a drive-thru, but orders need to be placed in advance, so we walked in and ordered at the counter instead. We ordered the Chicken Club Sandwich, while the kids enjoyed the nuggets and grilled cheese. Everything is made fresh to order, and you can definitely taste the freshness in the food. The restaurant was quite busy. While our order was taken quickly, the wait to receive our food was much longer than expected. We understand that fresh food takes time, but waiting nearly 20-25 minutes for a takeout order felt excessive. The restaurant itself was clean, and the staff appeared hardworking despite the rush. The pricing is reasonable, and the sandwiches were tasty. However, the onion rings were overcooked and tasted burnt, which was disappointing. Overall, the food quality was good, but the long wait time and burnt onion rings kept the experience from being a great one. read more

Habit Burger & Grill - Salad Near Me - Mesa, Arizona

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Waited 40+ minutes and our food was still 10/15 minutes behind. We weren't given any notice of this when ordering or we wouldn't have agreed to stay. Unfortunately the kids could no longer wait and we headed towards home. We did stop at Culver's and were treated like VIP's for a fraction of the cost. It's a one and done for us at this location. Still love the Habit too much not to give up, just have to drive a bit further. On the plus side, the store is clean and customer service is great. Just please NO phones while making food, with gloves on. I completely lost my appetite. read more

Habit Burger & Grill - Happy kids equals a happy life Kids Crispy Chicken Bites here we come! Thanks for the cups Gretel and team! - Salad Near Me - Mesa, Arizona

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These might be the most incompetent people people in the food industry. It's 7:24 right now and our order isn't done or even started. read more

Habit Burger & Grill - The time we ordered. - Salad Near Me - Mesa, Arizona

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The Habit is one of my go-to spots. It's a step above typical fast food, and I feel like I'm eating better quality food without breaking the bank. Prices are affordable, and I love that they even offer family meals now. I'm a big fan of their crispy chicken, so when I order a salad, I usually sub in crispy chicken. In all the years I've been coming here, I've always received a full chicken breast sliced on my salad. This time, however, the staff swapped it out for their new chicken nuggets. I wasn't impressed--the nuggets had very little meat and were mostly breading. The salad itself was still good, and their ranch dressing is absolutely one of the best, a must for anything you order. I just would have liked more meat in my salad this time. read more

Habit Burger & Grill - Santa Barbara Cobb sub crispy chicken - Salad Near Me - Mesa, Arizona

So my stop thru at Habit Burger & Grill was fabulous as always! Unfortunately, I gots no pics as I was far too hungry to snap any! But alas, HB&G stays Deliciously on Point any/every time I stop by! I normally grab that Char-grilled Burger with Fries and a ice cold Coke... my first burger (away from home) was Char-grilled, so HB&G had me from the get go! I scooted through the Drive-Thru, and my wait wasn't long at all... And their pricing is more than fair! read more

Habit Burger & Grill - Salad Near Me - Mesa, Arizona

I'm a big fan of Habit Burger & Grill and started coming to this location when it first opened, but unfortunately the experience has gone downhill over time. I understand that the food is made to order, but when the restaurant is nearly empty, it shouldn't take more than 30 minutes to receive your meal. The staff has generally not been very friendly, and on multiple occasions we've had to go back because something was missing from our order, even basic items like utensils. After several disappointing visits, we finally decided to stop coming to this location. It's unfortunate because we really enjoy Habit Burger, but each experience here seemed to get a little worse. read more

Review #645 None Elite Squad Great Place! Great Service! Super Clean! Food was fresh and Delicious! Plenty of parking! then the wait time... yeah, maybe good quality takes time but I waited for atleast 30-40 mins for my order. Luckily I didn't have much to do but if I was in a hurry.. if i dont give 4 stars but I should because of that super long wait is because the food was done right but today they'll get 5. read more

Habit Burger & Grill - Salad Near Me - Mesa, Arizona

I love habit so much and have never been so disappointed in one. This locations is absolutely terrible. They were short staffed and there was a wait which wasn't an issue. The issue was the food was absolutely terrible. I get the same order at any Habit the Santa Barbara char which comes with 2 patty's. They literally put one patty on half of my sandwich and 1/2 of a patty on the other half. The cheese was still in form from not being melted and the all the veggies were so old and wilted. So so sad because I was crazy it so bad but what a terrible experience. The worst part is is that they were so short staffed and instead of the Manager coming out of the office and helping he just sat there and let them all drowned. read more

Habit Burger & Grill - Salad Near Me - Mesa, Arizona

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First of all, I'd like to clear the air with the tablet ordering: it's terrible. People are too busy in the kitchen to take your order, and that's fine, but if they're too busy then maybe the owners need to hire more people at this place. It is a busy place, and all fast food places, for the most part, are great at keeping the dining area clean of dirt or food left behind from other people. When looking for a place to sit, I noticed that EVERY table (about 5 or 6 tables were EXTREMELY dirty). Had to ask for the table to be cleaned, and then we wiped down the rest. Ketchup was empty, that's expected, but it was just more icing on the cake. My issue is the service and most especially how dirty the entire dining area is. I don't know how often they clean those tablets, but if they don't clean the tables or the floor, I highly doubt that they clean those tablets full of bacteria. Trash cans are filled to the brim with garbage. Hire more workers to keep the dining area free from being a health hazard. Now, others may say "Yeah they're busy, what do you expect?", the other Habit that closed down located in the Santan Village area would clean tables, sweep/mop, and even empty trash cans when customers needed a clean space before it got too dirty/full. read more

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Customer service is outstanding! Speedy and friendly service. Convenient location. Clean establishment.

First ones in the restaurant. Surprised to see the menu changed and they no longer have the tuna filet sandwich or sweet potato fries. I come to Habit because of the tuna filet. Not sure will come as often. Many other burger places with the same options. Big loss. I ordered the chicken sandwich and a char burger. Food was prepared well and was served hot. read more

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This is by far one of the worst I have had. This location has messed up before. But tonight. My chicken sandwich is all that it was chicken and bread. No sauce no cheese wrong bread. And dry chicken. This was so upsetting because when it's right. It's great. But. This was an EPIC FAIL OF SERVICE. read more

Ok, it's been a year since I visited this place hoping that there was improvement. I gave them a one star then. The only reason I'm back after 3 consecutive bad reviews is that they closed down the Market Street location in Gilbert. When my husband and I entered it looked promising, a lot more employees and two of them greeted us right away eager to help. The reader to be purposely moving about. However, it took about 30mins to get our food. It doesn't look as if there was a manager present. Maybe just a lead? Not sure why a waiting customer should have to wait so long. They still have some work to improve but it was better than last time. read more

Waited in the drive-through for about 10-15 minutes just to get my meal and when I finally see her wrap my meal she stops and talks to someone for another minute and then gives me my burger like this. I usually don't leave reviews, but this pissed me off read more

Habit Burger & Grill - Double Char with Cheese - Salad Near Me - Mesa, Arizona

Hands down the worst habit, from cold fries to cold burgers that were are there and should have been hot to the absolute slowest sevice anywhere... read more

I had a mobile order for 5:30, I pull up to the window. I kid you not 30 MINUTES later I got my order of 1 burger and 1 side of fries. 30 MIN! Guys in n out is cranking this crap out, get it together and fix your process. read more

This is one of the best habit locations. I work near by and have been coming for a year now

The food is made fresh to order, not like a standard fast food joint, so don't go in expecting the food immediately. It took about 10 minutes or so to get our order but it was so worth it! Jay was the one at the front taking care of us and the amount of amazingness that Jay was made the whole experience. Friendly and welcoming from the moment we walked in. Set the tone for the whole meal and it was worth every second of it. We will be back! read more

This is my first visit to this Habit, with the others nearer my home closing. I was pleasantly surprised that this location has more tables and seating than the one I previously visited on Market St in Gilbert (now closed). There was a good flow of traffic on a Saturday afternoon, as well. My usual BBQ bacon Char with cheese was as good as it always has been, as were the onion rings. The food has always been consistent at the Habit. This location was clean and bright. The service was quick. I hope this location sticks around. read more

This place was awesome. I ordered from the kiosk and ordered a double char with cheese add bacon. I accidentally hit with Mustard. I hate Mustard. I went back to the counter, knowing it was me that made the mistake, and they made me a new burger no problem. It was so nice of them since they honestly didn't have to. They had wonderful customer service. I will be going back again read more

Habit Burger & Grill - Double Char with Cheese - Salad Near Me - Mesa, Arizona

Every other Habit I've been to can deliver a delicious burger or sandwich in 5-10 minutes EVEN if the restaurant is packed. I'm not sure what the issue is with this location, but my wife and I waited 45 minutes for 2 lousy burgers and when they arrived, they were cold! How is that possible? The place wasn't even busy! Reading the other reviews, it looks like this is a common theme at this location. Ridiculous. The staff is worthless. It took 3 people to figure out how to scan our gift card. The 2 cooks looked they they were grilling one burger at a time. Every employee looked confused about everything. I'm not one to complain about slow service, but there is no excuse for this location to constantly be as bad as it is. Corporate should either send in a regional manager to turn it around or revoke the Habit Franchise. read more

Slow slow sl.....ow! First time eating at a habit Burger. So many employees and only 2 actually working. Waited over 30min for 2 burgers and fries. The pile of 29 patties stacked and getting cold is quite a disappointment. Every person inquiring about their order is told: 10-15 more min. As were we 25min ago. Let's hope the burger is worth the wait. read more

Habit Burger & Grill - The pile of meat just sitting...‍ - Salad Near Me - Mesa, Arizona

Katie was there to help me place my order, Katie is so awesome , very professional, with a great Smile as she greeted myself and the customers in front of me , she made you want to come back to Habit again and again which i will . Wes S read more

Food was pretty good. Service was ok. not one clean table in the restaurant. The floor was dirty and sticky in many places. Garbage was overflowing. The counters where you get your drinks was filthy and sticky. Literally not a clean spot to put your food down. read more

DONT COME HERE Pull up after 8pm to be told the wait time is 30 minutes. I can't back up there's a car behind me, 4 in front of me. So now I have to wait 30 mins ? Why aren't these cars being asked to park in front and wait for their food ???? I call several times to ask them to move the cars and the place I call isn't the actual store - they can't help me. So I get out of my damn car and stand in front of the drive through speaker and get ignored trying to get their attention for 2 minutes and get completely ignored - then make my wait allll the around to go inside and tell them to MOVE the line !!! She said oh yes we are now .... I went back to my car and waited 3 more minutes. When I drive past the window where I would have picked up the food, the 2 girls there were dancing and laughing- working hard I see. read more

Ordered at the drive thru and had good service. Haven't had Habit in a couple of years and it was great as always! read more

Habit Burger & Grill - Veggie Burger - Salad Near Me - Mesa, Arizona

Went about 9:15pm and ordered a burger, that's it, no combo or any sides. Waited almost 30 minutes to get my burned burger and there was only one car in front of me when I arrived. Bread was stale and hard with a black ring around the edge, and it seemed too big for the meat patty. I had asked for light sauce and when I tasted a dry burger I looked inside I didn't find any BBQ sauce inside. Super disappointed because I had tried it in CA and loved it read more

Just ate here and the fries were not hot. Returned them for replacement and the second order was soggy and lukewarm. When I ask them to replace them with something different, the worker said the fries were cooked correctly and couldn't replace them. What could I say? I just left the fries on the counter and left. The Habit isn't what it used to be. Won't be eating at this chain anymore. read more

I like Habit Burger but this location was not good at all. Floors are dirty with trash and food. Tables are not clean and they were sticky. They were out of all the lemonade flavors. Took over 45 minutes to get our food with no one in the drive through. Will never visit this location ever again. Totally disapointed. read more

I've been to This Habit Burger Grill twice now and both times for, wait for it.. their Caesar salad with ahi tuna! As a pescararian, there aren't many options for me when it comes to fast food. So imagine my surprise when I saw ahi tuna on their menu. They also have it in a sandwich! I've only been to the drive-thru and both experiences were pleasant and the staff was friendly. I've noticed that there's typically a wait when I order this salad. I've placed the same order at other Habit Burger Grill locations and there's been a wait, too. I'm guessing the ahi tuna takes longer to prep than most items. I'm not complaining, I'm just happy to have a semi-healthy fish option at a fast food joint. The salad is usually fresh and flavorful. I love Caesar salads and am a little picky with the dressing, and I really like theirs! It's a delicious and filling salad that I will continue to order whenever I need something quick! read more

Habit Burger & Grill - Caesar salad with ahi tuna - Salad Near Me - Mesa, Arizona

So nice and welcoming here and the food is so good as it comes fresh! Not like most other places where the food comes out too fast and lacks flavor! read more

Me and wife went and they were very nice and helpful. Great staff and food, will be coming back for sure. Especially the manager Journey when something was wrong on the order she was very apologetic and helpful with the situation. read more

This was my second time trying this because so many say they are the best burgers. The first time was right after this store opened and it was terrible but I chalked it up to being newly opened. I never order fast food but had a taste for a good burger so thought I'd try them again and just ordered on DoorDash. It arrived very quickly so wasn't sitting around but the bun was hard as a rock, the onion rings were burnt and had barely any onion inside, , the sweet potato fries were limp and soggy. Absolutely none of it was good. Will never order from or go here again. read more

They removed the menu from the drive thru and are now calling it a "mobile pickup lane"? It is very inconvenient as they don't have the menu available and want you to scan a QR code to see the menu if you didn't already do a mobile order. My phone is in a dead zone and the menu wouldn't load so I had to order at the window after waiting 10 minutes behind the car in front on me in the lane, and then wait an additional 10+ minutes for my food after ordering. This system is dumb and is not what a drive thru should be. Luckily there are a lot of other burger places on this same street that know how drive thrus should work. read more

Long story short.. A) don't trust this Habit Burger to refund you money if they ask you to fill out a paper refund request form. B) leave if their store looks to be understaffed and/or there are any larger group of people waiting for food. Unfortunately I have to post a negative review hoping this might get the attention of what used to be my favorite fast food hamburger. In late November 2024 I stopped by and ordered a combo using the order kiosk. I noticed a large number of adults & kids seated and standing around. After waiting 10 min I noticed some customers were asking for when their food would be ready. Apparently this very large group of families of junior athletes from a nearby competition had overloaded the Habit Burger staff that afternoon. I settled in for a long wait hoping it would be maybe 20 min as many of these families were getting angry and eventually asking for their money back. After around 30 ish minutes of no food, no status, a still seemingly huge line of orders in front of me, I made the call to leave and ask for a refund. The staff was courteous and asked that I fill out a paper form to receive my money back. I left there unhappy that I'd not get my favorite combo but I was happy to be eating something soon. Following this event I emailed the company at feedback@yum.com to request status or next steps to issue my refund. No reply to my email has come in well over 90 days. As well when I stopped by the location to see if I could get it handled I was told to come back early the next morning to try to meet a manager which I couldn't do. After a second stop by weeks later I wrote out a note to the manager asking for a call back to resolve this. Zero communication has occurred. Sadly it appears that Habit store #393's management team, or maybe the people behind Yum brand (www.yum.com) are not ethical or not in the business of righting wrongs that happen within their business. read more

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I've eaten at a Habit before, and I will say the food is good. The service at 5033 S. Power Rd, Mesa, AZ 85212 has to be the absolute worst. I went through their drive-through and ordered a chicken burger meal and a charburger meal. Had to take the fries back in because they were cold. After I got the fries, I left to take the food home so we could eat. Once I got home, I noticed they never gave me the charburger, so I had to drive all the way back out there to pick up a burger, while the other person stayed at my house and ate alone. Seriously? It's fast food, putting burgers together and in a bag...and people can't even get that right. They weren't even busy, that is what gets me. read more

Went here and was helped really quickly and didn't know what to get and Stephanie was amazing and helped me pick something that was really good and food was great! read more

Very courteous and pleasant employees !! Food was done quick and was delicious. Clean and welcoming environment.