Literally the worst customer service I have ever received in my life. We ordered three combos with bottled water as the drinks and they only had one bottled water left so they decided to bring me two glasses of tap water with my combos - didnt even ask me what I wanted. They then refused a refund or gift card telling me since I ordered in advance I would have to request a refund through the app but I dont even have the app as I ordered online. This will be my first and last time dining with the habit. Food was just ok anyways - not fabulous. In n out is just as good for less money and has way better service. read more

Time after time this place constantly disappoints. Today is the last time we will ever order from this location. Once again there are multiple paid for items missing from our order (Lemonade, napkins, ketchup, bbq sauce and ranch) and to top it off there was a hair in the patty melt. Beyond disgusted with the lack of sanitation. read more

Habit Burger & Grill - Hair found on the patty melt - Burgers Near Me - Temecula, California

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This habit just don't care.... We ordered a grilled chicken sandwich with no lettuce, tomato and mayo.... I got everything on it with extra mayo.. couldn't even eat it. I ordered a Santa Barbea sandwich with no mayo or cheese in a lettuce wrap with a chicken patty added ... I got my sandwich with mayo and cheese but no avocado? That was the whole reason you order a Santa Barbra? My chicken was cut up in a bowl? We as in 4 people asked for crispy fries witch we didn't get. We got soggy cold fries. This place wasn't packed. Not even busy... just people that don't care. read more

Good fresh food !! Always satisfied with service and food great!!!!!!!!!!!! Burgers fries fantastic

Pretty disappointed.. my fiancé and i came in and ordered at 7:17 pm on January 27 . We didn't get our order until 30 minutes later. Not to mention our fries and onion rings were already done and just sitting in the station with napkins on top for most of our wait . The girl in blue still had the nerve to serve the sides to us with our hot burger even though she knew it was sitting there for a while and didn't bother to check to see if the sides were still hot . I asked for the sides to be remade and how ridiculous of a wait it was . By the time we finished our sandwiches they brought us our sides .. i work in the food industry and this is NOT OKAY ! Management needs improvement. I will not come back nor will i recommend this place to anyone i know read more

Habit Burger & Grill - Burgers Near Me - Temecula, California

This location makes food really fresh, but my husband's order was sitting on the counter for a long time. And I waited a while for someone to help me, none of the servers paid attention. My husband had to check the order himself and saw his name was on it. read more

Love the burger, service is always on point. Ambiance is typical fast food but every time I've been its never too crowded or overly noisy which I like. Love the green bean tempura fries! This is one of two go-to fastfood burger joints I have. The other one is in-n-out. read more

Habit Burger & Grill - Burgers Near Me - Temecula, California

Fresh food made quick and friendly service. Wish they had a drive through. The customer service is wonderful and my food came out quick and piping hot. I love their cheese, it's so creamy. I know everyone here keeps overhyping In and Out, but with a little more coin, you get a better meal and better experience. read more

The Habit used to be a once or twice a week visit. After today, probably not. The Temecula location is consistent. Meaning orders are never correct and we either get the wrong sandwich or sides. The last two visits we discovered when ordering a "double " burger, there was actually one patty and a small sliver of meat in the middle to give the appearance of a double. (Placed where the sandwich is cut.) Unless you open up the sandwich, you'll never really notice it. Last visit, opened up the bread to remove items I asked to be removed, and found one patty. Thought oh well, a small mistake. Today, my husband and I both ordered two different double burgers and found just a single and a tiny piece of burger not even 1" wide in the cut portion that is viewed. We feel cheated as lunch for two was $36. Hopefully this is isolated to this location only. Otherwise, the food is good just not a great value anymore. read more

Habit Burger & Grill - Double charburger - Burgers Near Me - Temecula, California

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Ordered a double char with bacon, avocado and an extra patty...I guess their motto is 1 out of 3 ain't bad. read more

Habit Burger & Grill - Ordered & paid for bacon, avocado and an extra patty. No extra patty or avocado!! charged my card no problem. - Burgers Near Me - Temecula, California

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It is fine if you go in, but if you order online or on the phone, they have yet to get our order correct.

We love the Habit and this location in general. The staff is always super friendly and attentive. Chris and Hannah are really nice and take good care of you as a customer. Love the food and the attitude. We like everything we have ever ordered. Has to be one the best fast food restaurants around. read more

I love going to The Habit. If I ever have to choose between going to Jack in the Box or In n Out versus The Habit, The Habit always wins. First off, the staff are always friendly. I'm not just talking about the cashier, I'm talking EVERYONE. They are always polite and have a smile on their face. I've even held a short conversation with most which is always nice and makes me feel welcomed. Second, the food is always well prepared and tasty. The thing I like best is they ALWAYS ask if I want extra ranch and ALWAYS give me the large ones. My family and I love ranch so it's nice to see them willing to give out more, where at some restaurants they hold on to it like it comes out of their wages or they charge extra for it. Lastly, the service is always quick so the food is always fresh. I mean come on, you get to watch them prepare it! Keep up the good work guys! My family and I will be there again soon! read more

Food: 5 Ambiance: 5 Service: 5 Location: 5 Great inexpensive hamburger joint. I don't eat very many - but when I crave one, I come here. read more

Guys raise the price of everything but lowered the standards for what passes as food, i ordered "spicy crispy sandwich" this is absolutely disgusting i puked after two bites. read more

This order was absolutely unacceptable and the individual whom thought this was funny to do should be written up. My entire lettuce wrap came with this much mayonnaise sopping all over it. This is ridiculous and quite disturbing that you take pride in serving this type of quality to your customers. I shouldn't have to wipe mayonnaise off of my lettuce wrap to try and enjoy this dinner. You should be ashamed of yourselves as I was also given burnt onion rings. read more

Habit Burger & Grill - Trying to scoop off mounds of mayonnaise off my lettuce wrap with this lid as I didn't even get silverware. - Burgers Near Me - Temecula, California

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Food isn't very good. Great friendly service but why go if the food isn't good. I ordered a bbq salad the family ordered a teriyaki chicken sandwich and a burger, none of it was worth going back. read more

Still a great burger..all the fixings and onion rings super good! Siracha green beans...bam! What a nice cool environment to take a friend or family...try everything on the menu as you won't be disappointed! read more

The Habit is a popular restaurant so i understand being busy. But they seemed very behind today, and when people pick up their food, the workers don't check people's receipts. I waited for my food for about 30 minutes because the lady at the counter had told me mine was still in progress when i first got there. She clearly didn't listen to me when i asked about my order the first time. When i asked a different lady after those 30 minutes, she told me the order had already been picked up. My food was stolen because they didn't ask for any proof of the order from whoever took my food, and i waited longer than i needed to because the first lady failed to listen to me the first time. In the end, the food wasn't even worth the hour wait. read more

How does this not have more stars! This place is way good! Perfect for a lunch burger because it's not so huge that it makes you want to kill yourself after. Charbroil was delish. Plenty of cheese and sauce. Sauce is similar in flavor and deliciousness to in n out spread. They also have a deal currently. For donating $2 to a child hunger fund, you get a voucher for a charbroil burger. So basically a burger for two bucks for a good cause! read more

Habit Burger & Grill - Burgers Near Me - Temecula, California

First off....I love my charbroiled burgers. The Habit fits that bill. I usually go with the number 1, cheeseburger, fries and a soda. The burger is loaded with all the fresh ingredients...lettuce, tomato, pickles and grilled onions. The generous serving of fries can be split as there's a big serving. There's a huge menu to choose from burgers to chicken and fish. Something for every body. Price wise they are not cheap but not too spendy. The customer service is good. You order at the counter and you are given a flasher that goes off when your order is ready. read more

Habit Burger & Grill - Cheese burger combo - Burgers Near Me - Temecula, California

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I have not been to Habit in years. I did stop at one on the way to Arizona recently, and grabbed a lovely albacore tuna sandwich. A week later I went to the habit in Temecula California and ordered the exact same meal. However, it was not the exact same meal, it was a poor second compared to the meal I had off the highway. Fish was small and overcooked versus my earlier experience. No way was it "sushi grade" tuna, it was a hacked up piece of fish. Where is the continuity? read more

Burger doesn't cooked well! Register person didn't take my order right. Too long to wait to receive my order. Filthy counter where the condiments set up. Ice was scattering in floor, front of drinks machine. Cleanliness not maintained in this location(unsanitary)! read more

We have been long time fans of The Habit. The food has always been great and before Covid we really enjoyed spending dinners there with friends and family. Since the changes due to Covid, we've been ordering takeout every month or so. Tonight our order wasn't just wrong. It wasn't what we ordered. I guess the item that I've been ordering for years has been discontinued. We just ate here a few weeks ago and it was on the menu then. Instead of telling us the sandwich is no longer available, the person taking the order just put in an order for a completely different sandwich that I never would've ordered. We didn't realize what had happened until we got home. No big deal. I'll call them and ask them to make me something else and go pick it up. NOPE! You cannot call The Habit Burger Grill on Temecula Parkway. When you dial, you spend at least 4-5 minutes going through prompts, then when a person actually answers, they're at a calling center and cannot do anything to help you. They tell you to go to the website and leave your feedback there. This could've been handled very easily by not choosing an item for me, and telling us the item is no longer available. But this also could've been handled with a three minute phone call. Now I have spent almost 40 minutes making calls and writing emails and now this Yelp review. I'm sad that a place we've always enjoyed makes it so hard to have something they did wrong be fixed. read more

Visited 3/3/2017 All in all not a bad place for a burger and fries. Quite popular in Temecula with sometimes lines out the door. The service was friendly and helpful. 4 Stars. I had the #2 combo with everything on it. A pretty decent burger for a fast food burger. The french fries were average but not over or under cooked. Quite a bit of seating and free parking nearby. I give this place 3 1/2 Stars. Not the best burgers in town but certainly not the worst. You be the judge. read more

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Placed a order for delivery through the Habit app. Received only part of meals that were ordered. Also was wondering why there is nearly two inches of lettuce on a lettuce wrapped burger? Seems rather excessive. ALSO!!! Make sure to check your lettuce, found an ant in mine. Not offended by it, it ha read more

Habit Burger & Grill - Ant - Burgers Near Me - Temecula, California

Food was great BUT! I ordered in the app and it gives you one ranch per side (I ordered onion rings and sweet potato fries) then if you want any extra you have to pay $.50 which is the same now if you order in store. I paid for two extra ranches. I get home to find I have only 2 in the bag, one in a 4oz cup half way full, one in a 2oz cup half way full. So I paid an extra dollar and basically got one 4oz cup...maybe. I manage a restaurant and we give out 4oz cups of ranch that our full and will give unlimited, it's cheaper that way and a better value. Very disappointed. read more

The Habit Burger Grill is good. They have more of a selection than your typical burger joint - I'm thinking specifically of In N Out, Burger Boss, and Five Guys. I liked the Habit Burger Grill better than Burger Boss and Five Guys, not I think In N Out still beats this burger joint. Let's first start with the line! Humongous, tons of people waiting for their orders. Maybe invest in a drive thru or something? That might help and be way more convenient than having to go in and stand in lone for days. So the reason they missed 5 stars is because they gave us a hard time about ordering one of the sandwiches with "no meat." Basically we order one Santa Barbara Style sandwich regular, and we wanted another Santa Barbara Style sandwich with no meat. So everything, but the meat. Simple enough right?? I guess not... Because they made a big deal about it saying they "can't do that." Well isn't it the same as saying I'll take the blah blah blah budget with no onions? Or no lettuce? Etc... This was extremely irritating. They "had to" make a big deal about it and ring it up as a grilled cheese and add lettuce tomato onions avocado. So they are not very friendly to vegetarians in my opinion. You should be able to order whatever you want and say "no this please" and it shouldn't not matter what the item is. Overall though, our sandwiches were good and the fries were yummy. read more

Habit Burger & Grill - Santa Barbara style No Meat - Burgers Near Me - Temecula, California

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Sent my kids to get food to treat themselves. Once they made it all the way back home and started getting their food out of the bags, we realized that there were a couple items missing. So I had to drive all the way back to get those items because unfortunately, my kids were looking forward to them and had already paid for them. Once I get there, there was no apology or customer service. It felt like it was just like "oh well". While I was standing there waiting for them to make the items, the staff was just gossiping about drama going on in their lives. This is the first review I have ever left on yelp because of the disappointment in their lack of customer service. read more

Prepare to wait or use the app. I usually don't mind a wait but with two hungy kids its a bit of a stressful situation. Food is on par with all other locations. read more

Me and my wife used to go here at least once a week. For the past 3-4month service and food are just not good anymore. They're not friendly, and burgers are just SO greasy. They used to be really good, especially considering the affordability but I don't think we will be visiting that often. read more

I'm a fan, I enjoy the food & service I normally go when it's not busy, Family atmosphere & management is talented at what they do.

First let me say I love this place, that's why it's getting 3 stars. The issue I had today was with online order and pick up. I ordered online and sent my son to pick up. They forgot to put the salad in with the food and he left without it. Got home and called once I realize and sent them to pick up the forgotten salad. Called to tell them to give them fresh fries and green beans since they would be cold. Left on hold forever. After 8 minutes I hung up and called back. Then I was on hold for a while longer. In the mean time my husband went and picked up the salad. So no fresh fries, no fresh green beans, and whoever answers the phone has no idea what's going on. But the food was great! Cold by the time we got to it, but tasted good. Guess I will just come and eat at the restaurant, never doing take out again. read more

Let me just say... Jesse & Elva know how to do take care of clients AND business. I stopped in yesterday, March 23rd to order a couple of burgers to go (of course in these days, no option) and they could not have been more welcoming and cordial. There's a special place in heaven for these sweet ladies. Sure, they handled the business side of things as pro's will do, but they extra "thank you for coming in" is the real story here. So THANK YOU JESSE AND ELVA!!! You ladies rock and I can't wait to get back. And yes, the burgers were wonderful. Thank you from your friend Bruce... read more

One of the best burgers in town. This place is consistently good, and reasonably priced. Most fast food combos are the same price, or more expensive than this joint. So why not just do yourself a favor, and enjoy a solid burger and fries here. Service is always friendly and prompt as well. Definitely better then five guys across the street. Been here numerous times, and never disappoints! read more

Habit Burger & Grill - Double char burger with guac and bacon, Yum!! - Burgers Near Me - Temecula, California

I'm a fan of the habit burger chain, but this location is mismanaged. I have been there three times now and only once was my/our order correct. Recommend one of the many other burger joints in the area if you're craving a burger. read more

Omygosh! I've never been here, ever, and today was just the day I thought, "why not" I'm so glad I did! Customer Service on over tele Quick turnaround I had the Original char, and my kid had the the Santa Barbara. Well-done and not burnt! Fries were not dry, burnt or hard but the bottom bun was soggy when we got home (a 10 min drive) Overall, still a wonderful and delicious experience! We will be returning for sure. Thank you! read more

I came to the habit at 6pm on a Saturday for curbside pickup. Nobody brought my food out so I went inside to get it and they told me they were too busy while there were about 3-4 people eating in there and 5 workers behind the counter. Got home and they didn't give us any dressing for our salads or the extra ranch I had to pay for. The salads were much smaller than I have gotten from any other location I've been too, one was missing bacon, and the lettuce was all wilted. The green beans were cold and undercooked and they barely gave us any green beans or fries. I went back to request our ranch and noticed the floor behind the counter was absolutely filthy with food all over the place. Me and my girlfriend get the habit very often and I am extremely disappointed with the Temecula location. read more

What happened to Temecula Habit Burger!!!! We used to love their service! Ordered a kids grilled cheese meal with a sprite, half /half order of onion rings/fries,and two chocolate shakes with no whipped cream. I am sick in bed, hence why I ordered the simple meal for kiddo and shake for my sore throat. My food came sealed in the bag with the correct order on the receipt stapled to it. Opened the bag to find one kids fry and two reg fries...that's it. No grilled cheese or sprite for the kids meal, no onion rings, and whipped cream in both shakes. I couldn't get thru to the store and instead was routed to a customer service rep who said either complain thru DoorDash or go to the store. How is this customer service? Desperate to just get a damn sandwich for my 6 year old to eat for dinner, I sent my neighbor who was gracious enough to take the bag and receipt in to the store. I thought for sure after explaining we just want the sand which it would get fixed. Nope! They said call their customer support number or go thru door dash to fix it! Temecula Habit just lost a family of customers for this horrible customer service! read more

Habit Burger & Grill - Door dash receipt - Burgers Near Me - Temecula, California

Wish I could change my review but almost two months later with no contact other than a few messages on Yelp. If you're in the food service industry, you should always have someone in store to address customer concerns over the phone without having to drive back to the store. read more

Habit Burger & Grill - Yelp "manager" for Habit - Burgers Near Me - Temecula, California