Great quality service! Prompt with timely scheduling and good experience overall. Would recommend…read moreTK family and friends.

A very experienced company that offered the full range of services around septic: installation of…read moresystems, maintenance, repair. Their charges seem reasonable.

I was very happy with the service I received from Michael B. I initially hired this company to…read moreclean out my septic tank, but upon arrival he realized after he got here that it was a much bigger project. Michael did such a great job working till after dark to ensure that my septic tank was repaired as well as removing lots of roots that surrounded the tank. He even marked the location of the tank so it's easier for the next time around.

Just needed a routine maintenance pump, and Pump & Dump was able to get us on the schedule the next…read moreday, although they offered a same day time slot. Chris showed up during the scheduled window, but his truck was too big for our property. He immediately radioed a smaller truck, who rerouted in order to come service our septic. Mike and Ryan were efficient, professional, knowledgeable and friendly. Total price came in under what I was quoted (which was nearly half of what I was quoted by another "well known, large" plumbing company). Would definitely recommend Pump & Dump!

This company is great. Quick to return my call and come out to my house. Dave was very patient and…read moreknowledgeable, answering all my questions and providing me all the information to keep my septic system in working order. He also took the time to explain how the system works, what issues to look out for, and how to install better vents.

I am a commercial property manager in Stateline, NV and was in need of a last minute septic pumping…read morefor new ejector pump installs. Dave went out of his way to make this job possible for me. He got to me next day as planned. Did extra work cleaning, power washing our pit, for us to do the work more easily. It was a cold and windy morning and he could have just pumped it out and bounced. Really appreciated the attention to detail. Scheduling was easy and the front office was personable and polite. 6 stars isn't option, but I got 6 star service from Alpine Septic. Thank you!

Rooter Man was hired to perform a septic evaluation, including camera inspection, with the…read moreunderstanding that this would support a repair quote. No quote was provided. After follow-up, they agreed to provide one but instead sent a technician back out to repeat the camera work at additional cost. Despite being told the inspection would be used to generate a quote, no quote was ever delivered. Overall, the experience was marked by poor follow-through and unmet commitments.

I did not have a good experience with Rooter Man of Tahoe/Truckee…read more A family member reported a sewage backup at our vacation home in Incline Village. I contacted Rooter Man based on the positive reviews and requested a sewer line inspection with the ultimate goal, of course, of having the line cleared. On March 4, 2025 plumbing technician Jesse R. sent me an invoice for $625 to be paid before he would scope the line. The invoice also included an extra 3% charge for the credit card because billing after the fact was not an option. Jesse later reported video showed a break in the line along with a large number of root intrusions. He then sent an invoice for an additional $2700 to bring in a chain machine to clear the roots and assess the damage. To be clear, this was not a quote to REPAIR the line- it was just to clear the line enough to determine what would be necessary to fix it. Obviously the charges would continue piling up. I asked Jesse to send me the video so I could make my own assessment and seek a second opinion. He said "we don't do that." What??? The invoice actually has a placeholder for video, but they don't record the video? Or maybe they record the video but they just don't share it with the customer? The home is in an HOA and because the blockage occurred in a common area I contacted the Reno-based management company to see if they would send out a plumber they use. Their plumber made a site visit to determine the location of the blockage then returned a couple of days later to hydro flush the line. That same day I received the following message from the HOA management company: "Jet Plumbing completed the work! They will send the camera footage. There was a large root ball causing the issue, but they cleared it and the line looks great now." Total cost to the HOA was $825. I'm out of pocket $643 because I should have called the HOA before I called Rooter Man. But clearly it could have been much worse!

Quick reply and great service. They scheduled service quickly. Owners are very friendly and helpful.read more

Zero starts if I could. Terrible company takes advantage. My septic was pumped and I was advised…read morethere would be an additional 250 charge to clear the line of which I WOULD NOT BE CHARGED IF IT DIDN'T WORK. That was what I was told in person, my daughter was on the phone. There was no specification of what line was being cleared, no specification that there was any stipulations on the refund. The guy simply said if it doesn't work I won't charge no small print disclosed. My toliet worked but all the sewage was backed into my bathtub( see picture). Thats what was in my bathroom when he finished. Doesn't look clear to me, now I am no plumber or septic pro, but come on. They offered a good faith refund of 100. I'm confused they said if it didn't work it would be a 250 refund not 100. Do not use! Do not recommend! Rip off!!! Zero stars.If you are not a plumber then you should not say I will clear the line for an additional 250 and if it doesn't work I won't charge you. The right thing to do would be to say you need a regular plumber if you couldn't do what I needed. Not charge me almost 1000 dollars to not fix the problem I wanted addressed. We talked on the phone also got bombarded by you and your wife via text. There is nothing more to talk about maybe you will be better and more clear and concise or just do the right thing and refund the 250.

Had a problem with the septic backing up to the house. Dug up to both access holes in the septic…read moretank. Scott pumped, flushed and noticed the outlet pipe was crushed. The reason why the septic was backing up. They fit me in two days later to get the crushed pipe replaced and to add risers to both access holes. Scott was friendly and very knowledgeable. Highly recommended.

Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

I called Ned Carnett Septic Service because another company I called first was very rude to me…read more Carnett's was very nice on the phone and I was able to set up an appointment with no problems. John came out today and dug up our septic tank this morning, and he was very helpful in answering all our questions. We got to watch the whole process (digging up the covers, pumping, and all that goes with it). John was a hoot to work with, and made us laugh throughout the process! Our tank hasn't been pumped in 10 years, and he said it looked good for such a long time. We're going to have risers installed, so we can make their next visit even easier...Great father and son team family business. Very friendly service, and good value for the cost, too. We highly recommend them- No Shit!

Absolutely stellar service! We have used Carnett on different properties and have always received…read morefast response, always answering the phone, and do an excellent job with a job that most people would never do. Do not hesitate to call when you're having septic issues, Carnett will take care of you.

We decided to add a second leach field last year! Our property is very large and my husband was…read moreconcerned that a single leach field may fail early without the addition. Waters installed the initial field so we returned to them, as the initial service was perfect. We were really pleased to work with Matt and Dan again. They were both so helpful and we knew the service would be excellent. They were a slightly higher quote than other companies, but our experience before was so good we decided to go with the company we knew had a great quality product and service. 10/10 for Waters!

There are not enough good things I can say about Waters and just how grateful I am for them as a…read morecompany but also their staff. We bought our house in 2020 and knew nothing about septic systems or what it meant to live on septic. Waters conducted our independent septic inspection and then also cleaned it out. They were great then and I had hoped we wouldn't see them again for another 5-7 years. Fast forward to today (2023), we began a permit process with Washoe County to put a shop on our property. When you're on septic you're required to go through the health department for verification of your septic system and ensure there's enough space on the property for repairs, etc. We opted to work with Waters through this process to get us through our health department nightmare. Dan Martin was our point of contact and let me tell you... this guy is AWESOME. He helped us navigate through what felt like a nightmare, coordinated with the health department directly, and was so so patient with me, my husband, and all the nuances we had to go through to document our septic system and seepage pit. I am beyond grateful for people like him who are professional, relatable, trustworthy, honest, and hard working. He never got annoyed with us and was so quick to support in whatever next step we needed to do for the health department. If you need septic support in any capacity, Waters should be your go-to. Starting with the people in the office to the folks in the field, they are true professionals and a top notch company.

As much fun as getting your septic slurped can be. From…read moreoffice staff on the phones to Deandre on the truck, great experience. Most professional septic service ever, on-time, courteous, great communications, professional, clean equipment, they have it all. Even went the extra mile to assist with a distribution pump question. Very nice.

Blue Ribbon Septic Service was excellent from start to finish. I contacted them on a Friday…read moreafternoon, right after New Year's (January 2), due to back-up issues at my home. Brandon took my call and was patient and professional. He clearly explained the possible causes of the problem and outlined how they would approach the work, which immediately gave me confidence in their process. Deandre arrived the following Monday at 8:00 a.m., exactly as promised, and called ahead to confirm the appointment. He walked me through the work step by step while pumping the septic tanks and took the time to explain what he was seeing. Both Brandon and Deandre were very knowledgeable, and Deandre also provided practical, thoughtful suggestions on how to improve my septic system going forward. The service was professional, timely, and thorough. I would absolutely do business with Blue Ribbon Septic Service again and would recommend them without hesitation.

Cam, thank you for the wonderful service and help with my septic. You were on time, professional…read moreand friendly. Thank you for coming and emptying our septic tank and the price was right on.

Routine septic tank clean out. Easy access, nothing to dig. Arrived when they said they would, did…read morethe job and left no mess. Not inexpensive but in the ballpark of what we paid when it was last cleaned out.