Left my Bella looking beautiful and smelling very nice It was her first time in a mobile groomer and they did an excellent job with her. They were very kind and in contact with updates/information They even gave her a bandana and a treat!! Will definitely come back and recommend! read more

Happy Tails Pet Spa - Bella - Pet Groomers Near Me - Fontana, California

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My dog is blind now because of them !!! My dog had been a customer for 3 years and this last time I took him and he came back with a red eye. I called them and they said they were noticing he had eye gunk but that was it. I took him to a vet and they told me he's now blind in that eye for the rest of his life. I called happy tails to give them an update and they were rude and said they were not responsible but they are. They hurt my little guy and it's possible they will to yours too. Stay away !!! read more

Dropped of my dog for grooming and was told about 2 to 3 hours which is normal. Now not even 45 min later I received a text stating my dog was ready for pick up. I went to pick him us and he's still wet also still dirty and not even brushed. I'm assuming the groomer was done in less than 45 minutes because when I picked up my dog she was leaving it was the end of her shift and she actually had the audacity to roll her eyes when she needed to go bring my dog read more

Happy Tails Pet Spa - It's worse in person - Pet Groomers Near Me - Fontana, California

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Met this wonderful people at the Halloween trick or treat for dogs in Fontana. Kuma has had a groomer from when he was a puppy who we lost contact with. When we attempted to take him to a different groomer they had suggested I give him a sedative in order to be groomed again. I had tried the sedative but it made him more anxious. So after picking him up today from Happy Tails, I was very happy to know they were able to work with him. read more

Happy Tails Pet Spa - After grooming - Pet Groomers Near Me - Fontana, California

Nice staff, very friendly and good price. I take my cat to get her nail trimmed. Been going over a year. read more

Happy Tails Pet Spa - I take my cat to get her nail cut. - Pet Groomers Near Me - Fontana, California

If I could rate this place 0 starts, I would but unfortunately I have to put a star in order to post my review. My Mom dropped her dog off and 2 hours later received a call stating that she was ready to be picked up and needed to be rushed to the vet due to being cut under her arm. When my Mom arrived, they stated she still had to pay for service even though they harmed her dog. That wasn't fair at all, then had the audacity to tell her not to go to a certain vet because they're expensive. My Mom went to her usual VET and they still had to take care of the bill. If you love your dogs & care for them, you will not drop your dogs off here. This is unfair, she's going through pain she doesn't deserve. Y'all need to be shut down, y'all ain't right. No sympathy for the situation at all. God ain't no joke. read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

I've been bringing my 4 Maltese's here and I love it everyone is always so friendly and all the girls always do a phenomenal job with my fur babies read more

Happy Tails Pet Spa - My dog Marley - Pet Groomers Near Me - Fontana, California

There are two women I have seen at the front desk, one older and one younger. Typically my dog is seen by the older woman who has always been kind. I took my dog in for a nail trim like I've always done. I am confused on why the younger woman is taking my dog this time around as I thought she was only a receptionist. She takes my dog to the back and I wait in the front. A few minutes later she returns telling me my dog had pooped and peed everywhere while trimming her nails. I am in disbelief as my dog has NEVER done such a thing while getting her nails trimmed in her whole life and I have been going here for over two years. She then proceeds to tell me she had cut them accidentally too short. She cut nearly all my dog's nails...I had never seen them so short. She was bleeding as the quicks had been cut. I just can't understand why she didn't stop after the first paw?? The nails she cut were bleeding, surely my dog must have showed signs of discomfort so why not return to the front and let me know? Why keep going and willingly put my baby through all that pain? Absolutely unacceptable and cruel to a helpless animal. It's a shame because the older woman has been such a sweetheart and was always kind to my dog. read more

My dog always came out looking and acting overly anxious and scared after getting groomed here, which I thought was normal but after reading some of the customers reviews I am concerned and will not be bringing him back here anymore. Their prices went up ridiculously too since the last time I was there. read more

Luna looked great. She is so beautiful. Thank you Happy Tails. She will definitely be back again read more

Happy Tails Pet Spa - Luna Dionisio - Pet Groomers Near Me - Fontana, California

I had been a client of of Happy Tails Pet Spa since 2005. The original owner retired and her daughter took over the business. Sadly after 20 years i no longer patronize this business. Lisa the front desk receptionist is by far the rudest person I have ever dealt with I decided it was just not worth dealing with her. read more

Happy Tails highly recommend Jennifer is Amazing she groomed our Cat Greycie and completed an amazing job on her.. Thank you Happy Tails for your great service read more

Visited for the first time about a week ago and my dog loved it. She's can be a little high energy and doesn't like her paws touched but Happy Tails did great with her. Already recommended family and friends. Love that you can also book online. Will be coming back for sure : ) read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

F*** this establishment they killed my dog they know he has special needs and then neglected to abide by them it was in their computer system and everything my dog was mishandled probably even poisoned from their flea bath that was not authorized by me a lot of suspicious stuff happened that day hanging up on me seven times in a row when I was trying to inquire about my dog my dog passed away 5 minutes after leaving that establishment 16-year-old dog gone just because these people are inappropriately stabbed and don't know what they're doing read more

Updated Review: I am saddened to update this review, I have been a customer for the past four years bringing all 5 of my dogs here. I know happy tails has change ownership and with that come changes. The changes are ridiculous. I have been here for so long. Out of nowhere there prices change. My dog Luna is a medium size maltipoo. I have always paid 60 dollars for her and give a 10 dollar tip. Now today I drop Luna off I get a call from a woman that does not introduce herself, just call to tell me it will be 85 for Luna in addition 30 dollars for mating 20 dollars more because she saw ticks and in addition they are gonna charge me more to apply flea and tick shampoo. So the total now is 150 dollars. In addition the people that have groom my dog are no longer there and they keep having a high overturn in staff. Apparently the person that took over this business is money hungry and cannot run there business properly if they have a high rate of employees quitting and not showing up. In addition they only want cash or zelle now. They no longer want credit card payments. No wonder they have so much of availability people are leaving and going elsewhere. Just be ware if you go here there website where you make an appointment is one price then they call you and give you a second price one your pet is drop off. read more

Happy Tails Pet Spa - Here is there text message request. Where they request zelle or cash only. Before COVID they accepted credit cards. - Pet Groomers Near Me - Fontana, California

[pet killer spa] This place deserves a zero star rating. They're disgusting excuses for human being. I brought my dog in for a simple nail cut and deshedding bath for him to come back completely and utterly traumatized. For one they took my baby in with a leash ( i provided my own with harness) wrapped around his neck choking him to the point of dry cough and started pulling him in instead of picking him up or simply walking him with his leash. My mom went straight to the back to get him to see what looks like a butcher shop in the back with a loose table and a leash hold at top. Please read the reviews as there have been MANY PETS that have died in THEIR care! SHUT THIS PLACE DOWN!!! Im not the first and definitely won't be the last... read more

This place and their employees never disappoint me! I've taken my pets here and will never take them anywhere else but here! These people care about the animals they are very nice. They always do such a great job I recently took a new family member "coco" and she came back looking and smelling incredible. If they are unable to do a service they will notify you before anything goes wrong. I highly recommend them and their prices are reasonable! read more

I called and scheduled for two of my dogs to get groomed within the next week. My appt was suppose to be at 9a and I overslept and didn't get them there till 1030. Danielle pushed my appt back and still got my dogs in to get finished. Both were done within 3-4 hours and looked great with a much needed haircut. Thanks to Danille for your help and professionalism! I'll will definitely be bringing them back! read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

Not worth the trip. Brought my cat in, was told 3-5 hours which seemed like a lot but didnt give it too much thought. Get a text 30 mins later saying hes done, i go to pick him up and told that he was too aggressive. Ive had my cat for a couple years and hes not aggressive at all. The customer picking up her dog in front of me received the same speech about her dogs aggressiveness. Not worth the effort to go to a small local business like this read more

83 dollars for a what it looks like mediocre job 15 for difficulty fees I've been going there for years I will no longer take my dog there

Thank you Jeniffer for being so kind to my Stray pup and taking her in immediately to help heal her pain . I have decided to keep her and named her Rosie We'll be seeing you soon read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

They do a great job however it's upsetting that I was quoted a certain price three weeks ago upon making the appointment, yesterday upon confirming the appointment was told a different (higher) price and today was quoted an even higher price due to supposed to change in management. Not sure who changes management overnight but I Ended up canceling the appointment. Again, they do a great job however the lack of professionalism and price accuracy (I think that they can improve on communication internally so that this does not happen to other customers) is the reason why I am not taking my dogs back. read more

Very aggressive with animals, stacks up fees, keeps your animals in cages for long periods of time even if you set up the appointments . I would not recommend a shady place like this go to a place where they actually treat your animals right not just a butcher/mechanic if I could leave a -5 star I would. read more

I took my yorkie puppy for his first grooming appointment!! He looked absolutely adorable and the staff was so friendly!! I will definitely be taking him back! He was so happy when we left!! This place is a must book! Totally recommend! Pablo loved his new haircut! And we did too!! Thank you Anahi and team read more

It's under new management and it's not very good at getting back to potential customers

The ladies here very polite and friendly and helpful very nice establishment I highly recommend this place!

This place is not the same poor customer service and the people that work don't seem to know what's going on. Very poor experience here I would not recommend this place to anyone read more

I took my 4 month old puppy to get groomed for the first time and they did such a great job! Since it was her first groom, they recommended doing a mini grooming so that she doesn't get overwhelmed for her first time. They cleaned around her face, which is where she needed it the most, and other smaller areas. I couldn't be happier with the results! I definitely recommend going here! read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

I brought my Peppered Scottish Terrier *Otis, here for a traditional Scottish cut with a little modifications on my part for summer, they did a GREAT job on the cut executed it perfectly I've had two groomers completely ruin my dogs winter coats growth so it was pretty much time wasted caring and maintaining his coat length. one had completely buzzed him from muzzle to paws yikes I was pissed. Overall I was completely satisfied with everything the ladies were super friendly and welcoming and looked at a few pictures I brought of my dog with a good cut she nailed it right on the head. I would recommend them to anyone who's particular about their dogs appearance and care. they have great prices, can't be beat for the quality of work they performed, two thumbs up. Otis has found his new Doggy spa most definitely Thank you. read more

Happy Tails Pet Spa - Thanks... - Pet Groomers Near Me - Fontana, California

I took 3 of my pooches to this locations. 2 mini poodles and a yorkie. I called same day and they made time for them. They called me and informed me that my dogs were done they took care of the dogs and me. Big recommend. 05/23/17 Review update. Ive returned to this location about 3 separate occasions. Depending on there work load they have accepted my pooches on same day notice. I recommend you call in advance. Now they have taken quite some time to get the cuts done but the dogs always come out looking great. They have about 4 different people that cut the dogs hairs. They recommend to always have the same pet stylist cut your dogs hair. read more

Unhappy with the service. I really tried to get past it but I just can't help but to be upset. I had to go somewhere else today to and get it fixed because it was just so terrible. My only suggestion to others is to show a picture of what you want done so that the groomer knows EXACTLY how you want it. I now have to wait idk how long for my dogs hair to grow back. They did give me the chance to bring him back to fix it which I appreciate but this was unfixable. He had to be completely shaved off which really sucked because I had said I didn't want it short at all :( . They said they did a teddy bear hair cut but this isn't it.... I'm just so sad. Now he looks like a rat when he looked like a fluffy bear at first. As far as pricing, it's reasonable. And the staff is really friendly. It just didn't go well for me. read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

I've been here about 5/6 times and today I went and they told me my dog was " aggressive " and bit a worker there and that they charged me a fee WITH NO PROOF OR EVIDENCE IT WAS MY ANIMAL !! and also the SAME lady told me he has no history of my dog being " aggressive " and it took them from 11:30 to 2 to get my dog out of the cage to groom him. i had 2 staff members approach me very aggressively demanding I pay them the fees when they had no proof . 1 staff members told me to look at the worker my dog " bit " hand but there's 6 other animals in there and still had no proof I had no problem paying if there was just some time of video proof . Not only that I have no idea if someone was physically or verbally abusive to my dog again I needed proof ! read more

I just want to express my gratitude for this place. My dog is an extremely nervous, furry, fearful little senior. He's fixed, male. This was our first actual attempt at a professional groom, normally we do it ourselves but we are never able to be 100% thorough. Even with my dog's emotional struggles, they made him comfortable enough to get through a full bath, and trimmed most of his fur... They were unable to get the lower parts of him, like his legs, which I expected would be the toughest. They called me to let me know how far they got and how well my dog, Pinto did, up til the legs. My mom picked him up and they did not charge her. I am so grateful for the work they did complete, I would have loved to tip them for their work, but my mom said we can give a great review. Thank you so much for your honorable way of doing business and caring for such a complex fellow like Pinto. I could not thank you enough, and I'm so satisfied, regardless. read more

I love love it here my spike is a sensitive guy I received him back so clean and calm (which I would of thought I would of gotten him scared and lost) due to how he's so sensitive! I AM VERY PLEASED WITH HAPPY TAILS PET SPA, I will continue and RECOMMEND Htps read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

This is my second time here and both times I've had great experiences. I was so happy the way my Romeo came out he looked like a whole new dog,so cute! Also the price was not bad at all then what I've paid at other places. I requested a inch long puppy cut as well for them to trim his tail and legs evenly with his body and the groomer listened to every detail of what I wanted and achieved it perfectly. Thank you again for grooming my pup I will definitely be returning again. (Before and after pics, it's hard to tell in pictures but I definitely noticed the difference and loved it) read more

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Please read!! I ignored the bad reviews and brought my two dogs here, when I picked them up they were terrified and shaking and bleeding from their nails, one of my dog caught stress from it and now I have spend hundreds of dollars at the vet he is in pain and depressed. Be careful people DONT BRING YOUR DOGS HERE and we need to get together and have this place closed down immediately read more

as much as i love taking my cat here, i just can't appreciate that the pricing has gone up twice in the matter of 2-3 months. it was $35 which was great and then to $45 which was reasonable but now $55 and upwards?! i don't get it. we've been going there for years and all of a sudden it's just this. time to find someone ::update:: if you were to give me a discount (which i didn't know about but completely appreciate) then why was i being told that for the same exact cat it'd be more than $55? i get the increase but if you were giving me a discount, did something happen with my cat where it would've stayed the same OR at least went up a little? i mean, she's been going to you for years. also, i inquired about having my short haired cat who's 18 to get a comb out since he had knots. $55! i didn't even want a bath. i just wanted him to get his knots out OR even a shave on the spots. ‍‍ ::update:: i made it extremely clear that i was speaking about lucy and said that she had been going there for years. i also mentioned for rusty, that all i needed was for a comb out or a small shave. i said no bath or nail clipping. i can do that myself. i dont mind paying upwards of $55 to get lucy done because she is a hairy a** cat and she trusts you guys but $55 for a short hair cat? to just take out knots? i mean, if you don't think it's a good idea for what you just stated, then i would expect your employees to know that and they should tell me so. so just to be clear, lucy will be $55, right? ::update:: okay, so lucy would be $46, that's okay. i understand if it has to go up later on. as for rusty, i'll just have to go figure it out. thank you though for talking this out with me. read more

Happy Tails Pet Spa - Pet Groomers Near Me - Fontana, California

Called and set an appointment but wasn't told they do cash only :( came and they refused to bill me but wish them the best

I've taken my fur baby here multiple times. We felt comfortable and she came back good. Today, we took her and it hit about 4 hours, no phone call. We call and we get a "oh yeah she's ready." So when was I supposed to expect a phone call? That's so unprofessional especially when we were one of the first to drop off our dog at the beginning of the day. I don't trust random people around my pup. On top of that, we pick her up and she is literally heat exhausted. The second she got home, she drank TWO bowls of water. did you guys put her outside for a long period of time? Leave her in the cage with the dryer? And we noticed her leash is all chewed up. My dog has NEVER chewed up anything, especially her leash. I EXPECT SOME ANSWERS AND YOU LOST ALL MY BUSINESS. If you care about your dog's well-being, avoid this place. read more

They took my fur baby the same day cause she smelled awful lol!! I picked her up a couple hours later & she was so happy & smellin fine! I have an English bulldog & she sheds A LOT! I purchased the de shedding treatment & it's working wonders! I have a black couch so it's very necessary. Thank you Happy Tails! We'll be back! read more