I brought my Dodge Charger in after being told they would work on it Friday morning. When I…read morearrived, they suddenly told me to leave my car, even though that wasn't what we agreed on. I said I could wait, and they said okay but an hour later they came out saying they "needed to program their scanner" and again pushed for me to leave my car. I'm not the type to just leave my car, especially when some shops just clear codes instead of actually fixing the real problem. After all that, they told me to come back Saturday morning. I showed up again, and it was the same story. No work done, just more waiting and more excuses. I've been respectful and patient, but they clearly don't value their customers' time and don't stand by their word. A lot of empty promises and very unprofessional behavior. I would not recommend this shop if you're expecting honesty, reliability, or proper communication.

A friend of mine went and paid over $1000 to have her catalytic converter replaced and when her car…read morewasn't running right still she went back to them and they told her it was the wrong part and that it was going to be an extra $700. When she asked if they could fix it and replace the part, they told her to stop bugging them and they blocked her and now she's stuck with the catalytic converter, but she can't exchange it because it was bought through commercial and only the business can exchange it.

I had my Audi S6 at Garage One when it was having misfires. The guys quickly figured out the issue,…read moreordered the necessary parts, and within about two or three days, I had my car fully ready. Great service all around!

My name is Slava, and I always enjoy servicing my RAV4 at this shop. The guys here are…read moregreat--professional, friendly, and efficient every time. Thank you for your quick and reliable service!

First day after a long rainy week, my husband drives his mode 3 to work. Hits a pot hole and blows…read morein back left tire... I'm going the review the process of communication AND the actual towing desperately. The communication... my husband called the Tesla roadside assistance number at 7a on a Saturday to get it towed. They connected him with C&R towing and told him eta was 1.5 hours. 2 hours later, my husband called the towing company and they said the driver would be there in 10mins. Another 15mins passed and no one showed up. My husband called to cancel the tow since the driver hadn't arrived and informed them he would call back after we came home from the family event. * We had to be at an event at 10a and had allocated 3 hours for the whole towing to America's tire company for drop off. Nope, that plan was foiled. The morning communication and extreme delay was very inconvenient. 2 stars for this. I understand if there is an urgent pick up or traffic delay (we live in L.A.) but no communications on the delay and us having to call in frequently for check in was very annoying. Was the man on the phone nice? Yes, polite but the lack of communication on change of eta was not cool. After we returned from the event, we called to report we would be back in 30-40mins. The man on the phone said he can either get someone to go in 30mins or original 1.5 hour eta. This time the communication was way better, he called us right back to let us know it'd be the longer eta. No problem. The driver was on time and efficient. Great service. Gentle with loading the vehicle on the flat bed, got all the tires secured and off they went. Less than 30mins of time. 5 stars for the service man! I don't know what happened in the AM but it was a completely different situation than the afternoon.

They did a great job, I called them.on Sunday and they picked up the phone rightaway and even…read morethough my towing wasn't urgent they were there within an hour with a flat bed, helped to navigate a parking lot with alot of parked cars and recover my car that was damaged. Overall can highly recommend.

I want to shout out and extend my sincere gratitude to the incredible employee named Jose, from…read moreBendave Towing, who recently assisted me on 7/21/26. Despite the fact that towing my car was part of his job, he went above and beyond what I expected. Two previous tow companies in the area had declined to help, and I was feeling pretty discouraged at this point, but he took the initiative and successfully picked up my vehicle in North Hollywood and delivered it safely to the Mercedes Benz of Calabasas dealership. His hard work, dedication, and pride in his job truly stood out. It's rare to encounter someone who not only performs their duties well but also demonstrates genuine care and perseverance. I am infinitely grateful for his professionalism and effort. Thank you, Bendave Towing, for employing such hardworking and dependable people. You've earned my trust and appreciation. Great job!

Jose was super careful, respectful & professional! He…read morebrought my 1964 Volvo P-1800 from North Hollywood to my garage, and my 1960 Alfa Romeo Guilietta Speciale from my garage to North Hollywood. Trusted him with my very special cars...treated them like his! Highly recommend!

I needed my tire to be changed and Sean, from this company came to the rescue! He was very quick…read moreand I was back on my way in no time. He got there earlier than his ETA and the customer service was even better! Very nice guy and very respectful. I recommend this company, and if Sean is available, request him!

Called because my car wouldn't start. The driver was there in about 15 minutes and tested my…read morebattery and of course it was dead. He had a replacement on his truck and I was on my way very soon.

AAA is unfortunately partnered with west hills towing for battery checks and exchanges. Apparently…read moreAAA makes the tech check the battery every time they come even though the first tech stated the battery needs a change. The first tech from west hills towing company straight up lies to customers saying the battery is either chargeable or replaceable when he doesn't have the jurisdiction to do so. So he doesn't charge my battery that apparently needs to be charged and he sets up a next day battery delivery and installation without telling me what time it is. He just said to call AAA in the afternoon which I'm glad I didn't listen to him because he scheduled it at 10am when I had something going on. The 2nd tech comes the next day and demands paperwork from AAA that the battery is under warranty when this was never discussed previous day or by AAA. He checks my battery and said it's good. I called AAA to verify and they reported from previous day that my battery report was "good and no issues" so why did the first tech said it needed to be recharged or replaced? It will forever be a mystery. The funny part is this company loves to hide its tracks because they conveniently "don't have any documentation of the tech coming out the previous day". My fault for trusting the system. I should have asked for all the documentation from the beginning. Don't even bother with this disorganized dishonest company. On top of it they charge $100 for labor. Thanks west hills towing company for wasting my time and not fixing the problem.

Nothing says "customer service" quite like getting stranded and then being treated like you…read morepersonally ruined someone's day by needing a tow. West Hills Towing proudly carried on the towing industry tradition of having the warmth and hospitality of a parking ticket. What made it extra impressive was this was through AAA, where you usually expect at least a little professionalism. Enter Nancy, self-appointed Supreme Court Justice of Towing Operations. Before my vehicle could apparently earn the right to be transported, I was informed with a spectacular attitude that because I didn't have my registration physically inside the vehicle, my tow was being cancelled. No problem though. I called AAA back, they sent another tow company, and amazingly, the vehicle was towed with zero drama, zero attitude, and zero need for a hostage negotiation. Being stuck needing a tow is already stressful enough. The last thing anyone needs is someone treating them like they're trying to smuggle state secrets instead of move a broken vehicle. I sincerely hope Nancy finds the inner peace she's clearly searching for. Until then: DO NOT USE WEST HILLS TOWING. If AAA assigns them, do yourself a favor and request another company immediately. Your blood pressure will thank you.

I was serviced by Baja tow after my car left me stuck at a gas station. It was a really stressful…read moresituation for me, and my day was getting worse by the minute. Triple A was called and they informed me an independent contractor, Baja Tow would be picking me up for a tow. I was dreading the 9 mile drive home as last time I needed a tow the towing company that was called sent an employee that, while not rude, he simply seemed really upset to have to be there. A few minutes after I hung up on triple a, I got a call from Baja confirming they would arrive in 10 min, 20 minutes earlier than what triple a had quoted. I had to exit the 405 at 530 pm, horrid traffic and they got there quick! I didn't wait to long before Juan arrived with a flatbed, and what a pleasant surprise, he was incredibly kind, caring and super respectful. He was extra careful to not scratch my already ten year old car and such a pleasant and humble person that it really really turned my day around and made a huge difference. I couldn't thank him enough when he was done for the wonderful service. I had such a lovely conversation all the way home. They had called him up close to closing time and I felt bad he couldn't go home early that day. Despite it all he did such an amazing job and saved my day. I highly recommend this company. If all the employees are like Juan, then you will get the best service they can possibly give you. I mentioned this because often times when our cars break down and we're stressed and there's traffic, we forget that there are limits to what they can do and often take out her frustration on somebody who can't do anything about it. I know I was very upset when all this happened and the quality of service and the attitude of the employee completely change my attitude for the day, and for that alone I'm very thankful.

I think I have called this number many times to voice an issue about people parking in our parking…read morespot and each time they don't answer my request because they do not show up. Do not rely on these guys to help you with a towing issue. He maracado a este numero varias veces para decirles de un grupo de personas que se estacionan en mi estacionamiento. Nunca han podido resolver el problema porque nunca vienen. Si los marcan, no te van a resolver nada cuando se trata de gruas. No confien en ellos.

Action towing took my car out the opg lot when I got the car back stuff was missing and when I…read morecalled the supervisor he said they didn't touch the car doesn't make any sense I doubt OPG would steal anything from my car don't recommend using Action Towing After I left a review manager called me back yelling at me questioning why I left a review but when I called he acts as if I misplaced my belongings I kno what I had in my car !

Thank you so much! Roni is amazing, he helped me and my dad get my car back with no issues at all!…read moreHe even helped with towing! Very good company that cares about its customers!