First off they are so open arms and work with you every step of the way Patrick was so helpful and great energy Every person there was so kind I got exactly what I wanted Def recommend them if look for a new set of wheels Also angel insurance sales person helpful as well Great team to have read more

Harbor Chevrolet - Car Dealers Near Me - Long Beach, California

David Park is a bad representative for the company. If I could rate this place zero stars i would I brought my car in for an oil change, and my experience with David Park was extremely disappointing from the moment I arrived. Instead of greeting me professionally, the first question he asked was where I normally service my car. After I told him which dealership I usually go to, he responded, "Wow, did they not take you this time? Did they bounce you from there?" I found that comment completely unnecessary, disrespectful, and unprofessional. Rather than making me feel like a valued customer, he immediately made me feel uncomfortable and judged. His attitude throughout the interaction came across as rude, dismissive, and sarcastic. At one point during our conversation, he even said, "I'll gladly not service your vehicle and let you go." I was shocked to hear an employee speak to a customer that way. Instead of trying to help resolve the situation, he made it clear that he didn't want my business. That is completely unacceptable customer service and not the level of professionalism I would expect from your dealership. After my experience, I decided to read some of the dealership's online reviews. To my surprise, I found multiple one-star reviews that specifically mentioned David by name and described similar issues with his attitude and customer service. Seeing that others have had comparable experiences makes me believe this is not an isolated incident and that it should be addressed. Customer service should be welcoming and respectful, regardless of where a customer has previously serviced their vehicle. There is no reason for an employee to make comments that could be interpreted as mocking, belittling, or refusing service without cause. I came in expecting a professional experience, but instead I was met with unnecessary remarks and a hostile attitude that reflected poorly on your dealership. I hope this feedback is taken seriously so that future customers do not have a similar experience. Every customer deserves to be treated with courtesy, professionalism, and respect. read more

Before I make the appointment to bring my car in, I asked the receptionist at the service department. How long does it take for my car to get diagnose? She replied, and said it takes a day or two. I told her my situation what happened at the Buena Park Chevrolet. They left my car there for over a week without being diagnosed. So she told me that will not happen here. I said OK I will make an appointment with you guys. I drop off the car on Saturday. I told the rep. name, Victor Jimenez. What happened at the dealership in Buena Park? I don't want the same thing repeated again. He have told me that will not happen here. He told me it will take two or three days to get my car diagnosed, I said OK. I told Victor my concern on the car is that whistling noise that I've been hearing. He said don't worry we will take care of that and video tape that diagnose and send it to my phone and my car will be washed before we return your car. My car was diagnose the fourth day. But it was the wrong diagnosis...it was not the problem that I was concerned with. It was something else that they wanted to sell me extra. I ask Victor did you and the mechanic drive my car first and listen to the whistling noise? He said he can't hear a thing same thing with the mechanic. So I have to show up at the service department to ride with a mechanic and point it out. The following week Tuesday come around I didn't hear from Victor. I text Victor and find out the status of my car. He replied back say there has been a delay of my car part. That mean, he forgot to order the part. Thursday, that's when they start working on my car and Friday morning. He text me telling me. I should pick up my car Friday evening. It should be done. This is two weeks me waiting for the car without the dealer loaning me a car. I have to get a ride from my family every single day for two weeks. When that Friday comes around, I was there to pick up my car. Victor told me he will loan me a car for the third week because they mess up fixing my car. He said GM will pay for the damage. It was a leak on my car. When I came and pick up my car, Victor told me someone else well help you instead of him he won't be present. So Mr. Rodriguez, check me out. The car was returned to me dirty in inside out. The inside of my car looks like someone ram sack my car. All the paperwork in the glove compartment was pulled out dust all over my dashboard. Mr. Rodriguez told me I should be charged for that rental car which they didn't do that. Something that the HARBOR CHEVROLET mechanic messed up and wanted to charge the customer for their bad service. It shows that this dealership have no respect for their customer returning the car dirty. And they have poor customer service. They should inform the customer if you drop off the car it will take at least 3 to 4 days for your car to be work on. The rep Doesn't know how to communicate with a customer better. Also, for a big company like GM charging the customer for using the credit card is bad service. This is a big company and they charge customer surcharge for every customer who use the credit card. I kinda want to tell everybody GM are like this. read more

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I drop my truck off 7 days ago. And find out they haven't started working on it. I had to call them . To find out. What good is it to make an appointment? read more

First off, I normally deal with Garth as my service technician but he was out due to illness. So back in December he told me that a tune up on my car would be around $450 for the 1k mile milestone. Mind you i had called the dealership and tried to get a quote from the service department also I wanted to know how long it would take as I have a busy schedule with my daughter and work. I never got a call back. So I make the appointment for this past Friday my daughters 9th birthday mind you and I arrived on time for my 730 appointment. I was told it would be done that day and he would put a technician on. My car right away. I figured I would have the car back by 2 or 3pm at the latest I got a call after four when I was already heading to Knotts berry farm.so I told them I would pick up my car Saturday Thank God I have 2 vehicles. When I first got to the dealership I meet David who was very friendly and complimented the way my car was running and jokingly asked if I wanted to sell it. Mind you my car was running at peak condition before I arrived. I was then told after checking in that my battery was not properly charging some of the electrical parts and they would check my battery during the tune up. He told me my fluids were good ,I informed him that I had the transmission serviced and my coolant replaced two weeks ago. Later that morning I get a video of the technician telling me about the inspection of my car. He said he recommended that I change the air filter Mind you I replaced the air filter when I did the other services transmission/coolant exchange. Then he told me about a coolant leak from a hose and recommended i fill the coolant and clean the throttle body. I'll try to upload the video to show exactly what was said. I was given a estimate of over seven hundred dollars I was not told they raised the price since I last spoke with Garth in late December when I gifted him a Christmas gift. I had a coupon from Carson Chevrolet for 30% off any services and Dave said he gave me a discount and I paid $645.87 still a far cry of $450. I even googled what a tune up on my car would cost and it was not over $450. I didn't know that they changed the price until it was time to pay.when I confronted the service technician who was checking me out because David was on the showroom floor. I told him about the recommendations that I know my car didn't need he said that's normal protocol when doing a vehicle inspection. I understand that but to recommend things that i don't need is not cool and makes me think this dealership is all about the money and not really about retaining customers. I've been bringing my car there for over years and Garth made me feel like family. I paid my bill and left unbeknownst to me i would have a issue that I never expected to happen, while coming home from Los Angeles with my wife her mother and my daughter the car starts to over heat on the 405 freeway 7 minutes from home. I pulled over and had to let the car cool off. I was able to get off the freeway safely and nurse it to a gas station on cherry avenue. I popped the hood and discovered my radiator cap was not on the reservoir. I know it was on there before I dropped it off so I looked at the video and saw that the cap was removed during the vehicle inspection but was not replaced after he checked my fluids. On top of that a foam pad was also left under the hood,this could have caught fire. This was very dangerous for me to be out at 430am with my family trying to get home and a technicians carelessness results in me having to pullover multiple times to nurse my car home.. and I pray that no engine damage was done by the over heating. I'll be going to auto zone to buy a replacement cap because my car is not safe to drive without the cap.the anger I feel is almost as bad as the stress of my family being on the 405 in the dark. I miss Garth and know that this would not have happened if he had been working. I do hope he has a speedy recovery and returns to work he truly made it a pleasure to go to Harbor Chevrolet. I also had my battery checked by AAA and it's working properly so was i getting a recommendation by David to buy a battery? His own technician checked it off as being ok I'm curious as to the device he used to check my car in is working properly I can only hope that's the case and I was not getting hustled to replace my battery. I hope things go better if I decide to keep going to this dealership or I might have to make a change. read more

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This place has gone downhill fast after being bought out by an out of state company a couple years back. Super shady all around. Inquired on purchasing a new vehicle. They asked for the keys of my current vehicle to examine for a trade in. When we got to the office to discuss the new car pricing the 1st shock was they changed the price by adding $5000 to what was listed on the internet ad they had currently. I called them out on it and they said they were unaware of the ad which was on their own website. I told them I was leaving and they Refused to give me car keys back. I asked a second time and they gave me my keys back. Service is super shady now too. All the former service reps. must have been fired. When I pulled in the guy told me he could smell that my radiator had a leak. It turns out it did not, how could it, unbeknownst to this person, the car had a brand new radiator. They came back with a litany of repairs the car needed, all of which I declined. While I was waiting I got a text from Harbor stating my car was in "high demand" the one they were servicing and that to inquire because they would buy it off me today!! Harbor Chevrolet was one the OG's in Long Beach, now it's worse than a used car lot... read more

I took my 2023 Tahoe here a couple months ago. I have been coming here for years. Earlier in the year my AC wasn't getting cold on both sides and I could see water dripping from the condenser. The service provider told me they had found a pin size hole in the hose which is why the water was dripping and it was covered under my warranty. Fast forward a couple months later it's back leaking and more than before. The service provider says it's a cut in the hose and it's not covered under warranty. His words were it looks like someone cut it with a box cutter. I explained that I had just recently gotten it worked on at harbor. He says it's not under warranty and since it looks like vandalism it's not covered. I'm like how and who would climb under the truck to cut a hose. Not steal anything of value but cut the condenser hose that was just replaced. Too much of a coincidence I guess. I'll find another Chevy service department to give my business to. Sad for things like this to happen to loyal customers. read more

I visited Harbor Chevy today because they had the exact car (color/trim) I wanted to buy my wife. I linked up with Aric (yes with an "A") and he was right on track with getting me in and out in about 2 hours. Andrew handled the finance end of it and all in all my experience was the best I've had at a dealership. Everyone has choices but if you're on the hunt for a Chevy, I'd recommend giving Aric a shot. Thank you guys for taking care of me! read more

Harbor Chevrolet - Car Dealers Near Me - Long Beach, California

Buying a car here, smooth as ever. Servicing your car here and respectfully handling major issues, a complete nightmare! We spent 95k on a brand new Chevrolet High Country Tahoe and have had major issues since. Every single time we bring it in to get service (oil issues, engine issues, camera issues) they never have a loaner, they don't have answers, are impossible to get a hold of and do not do what they are going to say. You ask for a call back, they don't call. Call the supervisor, they send you to voicemail. They will run you around in circles for days while giving you zero answers on your (basically brand new car!) When you have four car seats, children to take care of and a job to go to-- this becomes a complete nightmare every single time. Save yourself the 95k and go somewhere else!!! read more

Was there for 6 hours, didn't even get a diagnosis, was told I was getting a retal at no cost, not true by the way. Super frustrating and unprofessional. David the sales representative has poor communication skills and lied about time needed to fix my car. read more

We had an excellent car purchase experience at Harbor Chevrolet. My mother had been shopping some time for a specific car that none of the other local Chevy dealerships had or cared to seek out on her behalf. They all only pushed what they had on the lot despite her wanting AWD in her favorite color. One call and Aric came through. Not only did he find the model and trim requested, he had it delivered to Harbor and ready to go within 24 hours. Luis patiently took her through all the documentation, and Evion thoughtfully taught her how to work all the bells and whistles. Superior, no hassle service from the whole team. Thank you, Harbor Chevrolet, for your kindness and going the extra few miles for us. We really appreciate it! read more

We went to buy a truck recently and our experience was nothing but excellent and amazing especially while it was raining.. we were taken care of by Cornelius and he gave us the best customer service ever!! Not only was he helping us navigate the truck in the rain but he was clear and consise with the financing and available deals.. he made it very easy to buy our son his first truck and we can't thank him enough for his time and expertise. My son had a good monthly payment and I appreciate all the time given to my family to make this purchase. Everyone needs to come here for their next car or truck! read more

Harbor Chevrolet - Car Dealers Near Me - Long Beach, California

Terrible service center, definitely avoid. I made an appointment online to get a check engine light diagnosis. Most places can do a diagnostic pretty quickly to tell you what's wrong. This is all I wanted. When I arrive, I let them know I would be waiting for the car. They said I would have to leave it overnight. No one called me after making my appointment to tell me this so I had to scramble to try and find a rental car. Other dealerships would have arranged to help me get a rental or have the rental place pick me up. Here, nothing. They couldn't have cared less. Before leaving my service writer scribbled his phone number, barely legible to call or text him if I have any questions later. While sitting in the showroom looking for a rental car I saw a porter return come car keys to another waiting guest. She was asking him questions about her car and he was being pretty dismissive and condescending to the point she asked him if he was ok and the he just walked away. I tried to use their WiFi to do some work while I was waiting and they block the use of my works VPN so don't bother trying to do work and wait for your car. The only nice interaction I had with an employee here was a woman asked me if I wanted a bottle of water while I was waiting. Over the next several says I kept texting my service writer asking if they had a diagnosis yet. Each day it was "I will let you know by the end of the day" and each day I never heard from him at all. Finally after 3 days I tell him I'm going to come pick up my car at 1pm, he says ok. I arrive and he says my car needs a new catalytic converter that costs $4.5k but he's "trying to get it covered by warranty" (my car is way over warranty as it's 8 years old and 130k miles) he also said I needed an engine cleaning for $800. I tell him I can no longer leave the car and I can come back for the service. He says I can't take my car now cuz it's all in pieces. I said I never approved of any repairs I wanted to know 3 days ago what was wrong and we can discuss moving forward. He leaves for a minute then comes back and asks again if I want to just leave the car for the engine cleaning and he will hear back about the catalytic converter. I said no I cannot. He says ok well I still owe $200 for the check up. So I said fine I'll pay it. He steps out. The porter comes in and gives me my keys so I walk outside. Then my service writer comes up to me and says I can go I don't owe anything The entire thing felt scammy. All of the employees look and act like they don't want to be there. The only pleasant person was the woman in the showroom that offered me water. This place is terrible and I can't believe they are still in business. read more

Came here recently to purchase my daughter's first car. The service we got was excellent. The price was fair, and great negotiation. Total time for purchasing the car was a bit long, but I expected it. I really liked the fact that they took the time to show me a ton of cars and explained everything we needed to know. As well as we got some extra thrown in. Extra warranty what?! The finance guy was great. Although, I know I got to him a bit as ya know, (dad questions) and me reading through everything. lol If you need a simple car look to these guys and see what they have for you. read more

Harbor Chevrolet - Daughter's first car bought at Harbor Chevrolet. - Car Dealers Near Me - Long Beach, California

I wanted to give Harbor Chevrolet in Long Beach another chance. I had been there back in August for service (where they actually put a huge dent in my vehicle and never made it right), but the people I met then were friendly enough that I thought maybe sales would be different. I was wrong. Completely wrong. Today was a totally different story. New people, new clientele, and an entirely unfavorable, dishonest experience. Jaycob (who introduced himself as the sales manager) and Manny used every shady, high-pressure tactic in the book. They told me another buyer was literally there ready to take the vehicle and that I had to decide right then or lose it forever. Classic fake urgency. When I finally asked for straightforward numbers, Jaycob became condescending, dismissive, and outright rude. They refused to negotiate at all -- even though my wife and I have credit scores from 738 to 800 and almost $15,000 ready for a down payment. Instead of working with qualified buyers, they just want to scalp you with outrageous pricing and crush you into whatever they feel like charging. Worst part: after I walked away, they claimed they had already "run my credit." That is a flat-out lie. They never had my permission, never asked for my full Social Security number, and I never signed anything authorizing a hard inquiry. Straight-up dishonesty from Jaycob and the team. The managers I spoke to afterward had no idea what actually happened -- they weren't even sure who I had dealt with. Zero accountability. It's clear the culture there has completely changed for the worse. Friendly staff from a few months ago? Gone. Replaced with pushy, condescending liars who will say anything to pressure you and then make up stories afterward. Whatever goodwill this dealership had is gone. Between the service department damaging my last vehicle, and now Jaycob and his team lying to my face, using fake scarcity tactics, refusing to negotiate with strong-credit buyers, and falsely claiming they pulled credit -- this place is toxic. Stay far away. Shop literally anywhere else. I regret ever walking back in. read more

Harbor Chevrolet - Car Dealers Near Me - Long Beach, California

I recently had an extremely disappointing and frustrating experience at this location, and I feel it's important for others to be aware of the pattern of behavior I encountered. From the start, several members of the sales and management team--particularly the older gentleman who appeared to be leading the others--demonstrated dishonesty and a complete lack of professionalism. I was given three different stories after negotiating a deal over the phone with another manager. Despite clearly explaining the agreement I had already made, the older salesman insisted the deal "wasn't possible" and quoted a monthly payment comparable to the cost of a small apartment. After pushing back and once again referencing the prior conversation with management, he eventually returned, shook my hand, apologized for the miscommunication, and told me the car was being washed and prepared for pickup. Then he simply disappeared. I waited two hours with no update, only to be told--without explanation--that the deal was suddenly off the table. This level of inconsistency and lack of communication is unacceptable for any professional business, especially one handling large financial transactions. I had decided to walk away from this dealership altogether, but two days later I received a call from the same manager asking what happened and assuring me that I would receive the original deal if I returned. The only reason I gave the dealership another chance was because the female manager--the only one who demonstrated honesty, respect, and genuine effort throughout this ordeal--took ownership of the situation. Thanks to her, I finally received the deal I had been promised from the beginning. Based on my experience, I strongly caution others: the male sales and management staff at this location repeatedly gave misleading information, failed to communicate, and appeared more interested in an easy sale than in treating customers with integrity. My trust was violated multiple times, and the entire experience was far more stressful and upsetting than it should ever be when purchasing a vehicle. While I am ultimately satisfied with the vehicle I purchased, that satisfaction is due entirely to the one manager who acted with professionalism. I cannot say the same for the rest of the team. read more

Harbor Chevrolet - My New Chevrolet Silverado under the night sky - Car Dealers Near Me - Long Beach, California

1 Star for Service / 5 Stars for Sales (Jaycob Gomez) With all the DCT problems with the C8 see picture below and my breakdown I purchased my C8 Corvette on March 8th and had an amazing buying experience thanks to Jaycob Gomez -- he deserves 5 stars. Super professional, helpful, and made everything smooth. But the service department? Complete disappointment. I had an appointment scheduled for Monday, and I wouldn't have bothered going if there wasn't a real problem. Instead of actually listening and helping, they talked to me like I was clueless -- super dismissive. The technician's explanation and the service advisor Viktor was the worst part. I highly doubt the test was conducted on Heavy traffic stop and go It felt like they were just making excuses and not taking my concern seriously at all. I left feeling frustrated, disrespected, and completely let down. Buying experience: excellent. Service experience: awful. Definitely not what you expect after spending this much money on a car. there are a few concerning issues with the tech's response 1. The tech is suggesting driving technique is causing the issue by claiming you're "dragging the brake" in traffic. This is a common deflection tactic when they can't diagnose a problem. 2. The statement "vehicle not equipped with automatic transmission has dual clutch transmission" is misleading. The DCT is technically an automatic transmission (you don't manually shift with a clutch pedal), just a specific type. 3. The "could not duplicate concern" after only 18 miles of testing is inadequate, especially since DCT issues often appear intermittently or in specific conditions (like the stop-and-go traffic you mentioned) again HEAVY TRAFFIC not hauling ass at the back roads and light traffic 4. im casuing excessive heat to the dual clutch. What this means: The dealership is essentially blaming my driving technique rather than acknowledging a potential mechanical issue. how should you drive in a HEAVY TRAFFIC SITUATION STOP AND GO ? should i just step on the brakes wait like 5 car length to go ? You guys ever driven or live in LA ? sounds really dumb The "must fully release brake pedal from a stop" advice is reasonable for DCT operation, but significant shuddering is NOT normal behavior for a properly functioning C8 transmission, regardless of driving technique read more

Harbor Chevrolet - What i told them - Car Dealers Near Me - Long Beach, California

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Matt, the service manager gave me a call and handled the situation I had with the service advisor. He was very kind, caring, compassionate, very helpful and took care of the issue that I had and I will come back there again. read more

Harbor Chevrolet - Because this is the person you don't want to deal with - Car Dealers Near Me - Long Beach, California

This place literally tried to replace my engine for a simple thermostat issue!! I took my truck stating my engine was overheating. I told them what I thought was the issue that I had ran it with low oil and that could be the cause but what do I know. You would expect to get a professional opinion but boy was I wrong!! One RED FLAG was I did an oil change before having my truck serviced. They literally send me a video of another oil pan with dirty oil and metal shavings claiming it was my truck!! How's that even possible with new oil?! THEY LIED!!! For a long time my truck was inoperable thinking I can't afford this repair. Until I found help from another mechanic that was able to determine I had a bad thermostat. I paid $250 for a false diagnosis they made up. I will be returning for a full refund. I DO NOT RECOMMEND THIS PLACE!!!! read more

Visited the Parts Department today for a key fob battery. I was helped by Brad and Johnathan. This was Johnathan's first day and he was being trained and solidly supported by Brad. I appreciate the efficient and friendly service and I think Johnathan will be a great addition to Harbor! read more

My friend and I recently had the most terrible experience here, as Chevy Volt owners, beware! The person who we are addressing this to is Garth Passantino and if you look at other reviews too you will see his name brought up a lot. I went in to repair a warranty issue for my 2017 Chevrolet Volt, and while they did perform the necessary work under warranty, they insisted on charging a diagnostic fee. The reason given was that a code had popped up due to low coolant. However, when I went to pick up the car, I discovered that no such code had actually appeared, and they couldn't even provide proof of the coolant code they claimed was the issue. When I questioned why I was being charged the diagnostic fee if the code wasn't even there, the service rep got visibly upset and unprofessional. He said "we already discussed this", but his explanation didn't hold up since he couldn't show me any proof of the supposed code. Instead of addressing my concerns, he said "I don't want to talk about it anymore. I'm mad that you're not going to pay." This response was shockingly unprofessional and further solidified my frustration with their service. When my dad questioned why he couldn't just top off the coolant himself, the rep said that it could not be done. He claimed the coolant was different, which was not true according to the car manual. When we pointed this out, he just kept saying we were wrong and refused to provide the correct information. He even said "I hope that the liquid is wrong so that the light comes back on and you have to come back". So unbelievable that a grown man was throwing a tantrum over me not wanting to pay for work that is completely covered under the Volts PZEV warranty. To make matters worse, when I got into my car, I found a receipt for In-N-Out that wasn't mine. The receipt was dated on the same day I dropped off my car, 4 hours after my appointment time, and it showed an order for about eight meals. This means they used my car to grab their lunch during my appointment, which is completely unacceptable and unprofessional behavior. The lack of transparency, poor communication, misuse of my vehicle, and overall unprofessional conduct made this an incredibly frustrating and disappointing experience. I expected much better service and accountability from a dealership. I would not recommend this location. read more

Harbor Chevrolet - Receipt left in car. They used our car to go grab companies lunch. So unprofessional. - Car Dealers Near Me - Long Beach, California

Dropped off my 2021 C8 today for an oil & air filter change. Thank you to Rodrigo who was very knowledgeable and professional. I love the text updates and video multi point inspection. ALSO. Thank you to Chris the salesman who allowed me to work in the showroom on my laptop while I waited. Oh.....and free Starbucks coffee! Let me know when the ZO6 convertible comes in! read more

Salesman Erik, and his two managers Sheldon and Matt, were absolutely fantastic in every way. I'm fact, I'd venture to say this was the most pleasant car-buying experience I've ever had -- and as a certified gearhead, I've purchased many (mostly performance) cars in my years. None of the stereotypes of car buying reared their ugly heads here: no games, no pressure, no runaround, no forced, disingenuous periods of "let me go to bat for you with my manager while you wait here for 30 minutes." Zero sense that a fast one was being pulled on me. Instead, my gut immediately told me that these guys were genuine, meant what they said, respected me, took pride in their jobs and that I could feel at ease. Which I did. I know cars, I know the market, and I know if I'm being fed BS. But Erik and team exemplified friendliness, professionalism and intelligence, and I quickly knew I was dealing with honorable people. The team was extremely accommodating and understanding of my requests and were reasonable in negotiations. The whole process went smoothly and efficiently, and even finance manager Luis was a pleasure to deal with -- I never once felt the pressure of a typically mandatory upsell. All in all, an absolutely A+ experience from the pros at Harvor Chevrolet. read more

Harbor Chevrolet - Car Dealers Near Me - Long Beach, California

I recently brought my car in for service and was lucky enough to be helped by Garth-- and let me tell you, he is the absolute best. From the moment I walked in, he greeted me with genuine warmth and professionalism that immediately put me at ease. What really impressed me was the level of care. Garth treated my vehicle like it was their own -- even followed up afterward to make sure everything was running smoothly. Who does that anymore?! Thanks to their guidance and attention to detail, what could have been a stressful repair turned into a smooth, stress-free experience. My car is running better than ever, and I actually left feeling grateful -- yes, grateful -- for a car service appointment. If you're headed to Harbor Chevrolet, ask for Garth. Seriously. He is gold standard for customer service. read more

For sales and parts, I have zero complaints. Those teams have been pleasant and easy to work with. If this review were solely for that, I'd give 5 stars. They are the saving grace because service would get one star. If Chris is your service advisor, you can expect zero communication, forcing you to call repeatedly to get updates. He will then neglect to read the file on your car and will just tell you whatever. I quickly learned not to trust what he said, since it was invariably wrong. I tried complaining to the service manager but had to leave a message. I never heard back. I tried again later, but only a sales manager was there and he was able to relay the information. The complaint was forwarded to Chris, who then called me to try to argue about the validity of the complaint (he thought it was just about delays - but I made it clear that the complete lack of communication and unprofessionalism were the problem. I had to correct him and then it came to light that he missed communicating another delay (good thing I didn't trust him and waste my time going in when he said to!). So if you are buying a car, Harbor is good. If you need parts, they are super helpful. If you need service, go anywhere else read more

Just to let everyone know, do not buy a used vehicle from them. In Feb of this year I bought a 2010 Nissan Frontier from them, took it for a test drive and all was good at the time. They reassured me that they've done an inspection on the vehicle and all was good and safe. So I purchased the truck believing all was good with it. So one day driving it home from work I got a Service The Vehicle Soon light on, it was the crank shaft sensor that came on so i had to get that fixed, $300 there. and again just driving there was a thud driving home and it turns out that the drivers side strut had broke because it had rusted through, $500 there. I do realize that that a used vehicle is sold "as is" and that there's no warranty. But when they tell you that the vehicle has been inspected and is good to go, you believe them. Now I'm stuck paying for a truck that I don't know if if it's going to get me back and forth to work safely each day. Thanks @HarborChevrolet for misleading me. this is just a warning for future buyers to beware and approach with caution. read more

Harbor Chevrolet - This is a picture of the driver's side strut that broke. - Car Dealers Near Me - Long Beach, California

This dealership is a joke. My husband and I had a 2020 Corvette, we took it in for service, and got nothing but the run-around from the service department. Then we decided to trade it in and purchase the new 2025 EV Vette. We only had 100 miles on it when the computer messed up. We took it to the shop after only 4 days, and they have attempted to reset the computer, but nothing is working (sounds like a lemon to me). We have been trying to get answers, and have been put on hold and forgotten about. This dealer is the worst, and I would not recommend them to anyone. WE HAVE ALSO HAD TO DEAL WITH THE LAZY EMPLOYEE CHRIS, WHO IS WORTHLESS, YES KEEPS A JOB BECAUSE THE COMPANY DOES NOT VALUE INTEGRITY AND SERVICE, IT PROTECTS LAZY EMPLOYEES WHO ARE WORTHLESS. Matt the manager is an awesome guy, but we still have no anwers are getting the run around. read more

Christopher Lopez is a bad rep for the company. I took my car for a vehicle inspection due to check engine light on/ shutting off completely(twice). I explained to chris the situation and he added things that were not truth and I never mentioned but yet, " that I said" in the paperwork. Left my car and never received an update, I had to call within the days and no answer. After picking up my car, I never received information on what they worked on my car, my car started with the same issues within a day after. Personally, It feels like they just restarted/reset the computer. Sadly I had to take my business else where, the location fixed the issue with no problem and they did emailed me information in regards my car. read more

The 5 is for Ryan D who is the current Service Manager. There was an ongoing issue with our family car for which I had taken it in several times. The information provided by the Ser Dept did not appear to be accurate. I left a message for Ryan and he actually contacted me back within minutes. After speaking with him, Ryan explained the issues WITHOUT being condescending or rude. I was very pleased with the outcome. Ryan is very professional and personable. He LISTENED to me and found the best solution to my issues. THANK YOU RYAN!! read more

Their service department has gone downhill the last four/ five years or so. They don't keep you informed, and always keep my car for a week average. I always have to reach out to find out the status of my vehicle. They ask you to text your service members number and no response. This time I asked if I should get a rental. The response, "Yes." So I did. A week goes by with no follow up from my service member. I texted twice with no response on the seventh day. Once I called, a few hours later, I finally got some answers... Everything was complete except one part still wasn't in. TBH, I think my car sat there for a week (while I paid for a rental) and the part didn't even get ordered until the day I called. read more

They are great to contact you when you are looking to buy (probably because AI is responding to you). Once you buy and need to contact anyone it is no calls answered, no returned calls, no returned emails. We purchased a truck in December 2025 and have left several messages for the DMV desk regarding not receiving plates , tags, and registration. Completely ignored. Sent an email in their general email. Ignored. They never gave us floor mats which is part of the window sticker charges. We bought our own after no assistance. They are not family owned like the website indicates and don't care about you once you are burning gas. We will never buy from this dealership again. Such a disappointment. read more

Don't waste your time! A "walk in" is their priority! Had an appointment set 4 days prior from today, I pre approved as well. Spoke to Ofelia and everything was set in stone. On my way today and I get a called from Ofelia seeing if I was on my way, I let her know I'd be in soon and she said okay. I pull up and another couple is about to take the same car I was pre approved for on a test drive. I sat down for 5 mins when another salesman walked up to let me know that couple will be taking on a test drive and once they are back I could do mine. I asked him what happens if the come back and like the vehicle? He informs me they will be able to buy it EVEN THOUGH they had no appointment and were "walk ins" but they had plenty of other inventory. Worst experience ever typical shady salesman read more

Ryan, the manager is Class Act. He went above and beyond to make sure everything was taken care of from quickly addressing and replacing my wiper blades that were falling apart to performing a thorough multi point inspection to ensure everything else was in great shape. They cleaned out the axle that seemed to be in question and invited me to return for a recheck after 1k miles to make sure there are no leaks. That level of attention and follow up really shows their commitment to customer service. Top notch! read more

Harbor Chevrolet is a great dealer to buy a car from! This is my second review I've done for these guys; as I just purchased another car from them! I couldn't be happier with the service Alex provided and the rapport and appreciation I always feel when dealing with Sergio. They are all very patient and don't force the deal on you, they simply are very aggressive with their deals and treat people like family. I always shop my deals around and Harbor is always the most aggressive. They offer the most incentives, discounts and pay the most for your trade in. Good people! Sergio drives a good culture over there. I ended up going back there a few times before closing the deal, as I wasn't sure on the color. I Got to deal with 3 managers Sergio, Sal and Kyle. All honored the deal I started with Sergio and even played ball to seal the deal. Oh! and the girl in Finance is super cool, No pressure and gets you in and out. read more

I scheduled a service appointment (Oil Change) @ 8:15am i got there early was all check in by 8:08am after 2 hrs of waiting I went to check with my service advisor ( Garth ) he said another 20 min. I told him it's been over 2 hrs He stated that I can be the first one in line at 7am I guess it defeats the purpose of an appointment. A few minutes later Garth, came and told me my vehicle was ready. Brought me the wrong vehicle and had me paid for wrong service bill. (breach confidential information for another customer) come to find out that my CHEVY THURCK was park the whole time never even started on the oil change. Brought it to the manager attention. This is not acceptable. Finally I left @11:30am ridiculous read more

Harbor Chevrolet - Truck getting oil change after 21/2 hr wait - Car Dealers Near Me - Long Beach, California

I purchased my brand new 2025 suburban Z71 today 2-10-25. So if you're in the market for any Chevy I highly recommend harbor Chevrolet. Eddie Sandoval provided excellent customer service and absolutely top level hospitality. They make you feel welcomed and at home without any pressure salemans tactics. Eddie made the buying process absolutely painless, effortless and expeditious. read more

Harbor Chevrolet - 2025 Chevrolete suburban - Car Dealers Near Me - Long Beach, California

Great Sales and Service Thanks to the Managers and Sales Alex,Sal and Ray Assar. They are sincerely caring staff that really try their best to satisfy you and for a dealership that is rare these days. No haggles no gimmicks they are for real. I highly recommend them for a great deal !! Free popcorn too ! read more

My Harbor Chevy Long Beach Service Review Overall Experience: Negative Parts & Diagnostics I received misleading information about my vehicle's coolant system. Despite having recently replaced the radiator, water pump, and coolant reservoir, the service team insisted only that "the system needs cleaning." This diagnosis felt fabricated and unnecessary. Delays & Communication Although I had already received an email detailing all diagnostic findings and repair prices, they delayed returning my car. Each time I called, they told me it wasn't ready--without explaining the hold-up. When I arrived, Christopher told me they were waiting on car issue information, even though I already had it, and when I asked about the price, Chris again said to wait, despite me possessing that information as well. Service from Christopher Christopher's attitude was unprofessional. Each interaction involved vague excuses, poor follow-through, and no real answers. Rather than facilitating the process, it felt like obfuscation. read more

I splurged on a Silverado EV back in July. Lo and behold, just a week later, it needed to go back for a battery issue. I optimistically thought it would be a quick fix. But oh, the service advisor I was assigned, Garth, was an absolute nightmare. It was like trying to track down a unicorn every time I called for an update. He dodged my questions like a pro, making me feel like an unwanted guest. Fast forward three weeks, and I had to take it back for the same issue. It's been a frustrating three months with a non-functional truck. I had to resort to sending an email just to snag a courtesy vehicle, which, surprise surprise, had a tire recall. The lack of accountability from GM and its dealership is just laughably poor. read more

If you walk into this place and purchase a vehicle here, consider yourself their next sucker. I contacted Harbor about a used vehicle advertised on CarGurus. I agreed to the price and went in to finalize the paperwork. I did not try to negotiate the price down because I felt it was a fair offer. Jesse my salesman was great however his unscrupulous management was something else. I was told by a sales manager if I didn't come up on the price (the price they asked for) or purchase their paint protection or alarm that they would not sell me the car. The car had light scratches so why would I buy paint protection? We live in California alarms are annoying and ineffective so why pay for something when a $25 airtag would suffice. In any case they apologized for making me drive 50 miles to purchase a car where they set the price and I agreed to Be forewarned about these unscrupulous business practices. Clearly false advertisement. Consider this your warning! read more