Staff @ Harrys is nice. The problem I have is actually with Harry. I had purchased a vehicle from him before. I went back looking for a fun car to drive, I also have a benz suv... Harry did not want to sale me the vehicle unless I put half-down of 14k. I had a good report and always paid my in-house car note on time. Unfortunately Not everyone is responsible and Harry looks at everyone as a repo. read more

This is the WORST place to buy a car. I purchased a vehicle from here and was told the vehicle was in great condition with no leaks or anything. Had the car for 3 days when I noticed It was dumping out oil everywhere. Took it to a mechanic which turned into the entire engine needing to be replaced due to warped cylinder heads, bolts missing, rear main seal leak, transmission leak, antifreeze leak and many other issues. The staff @ Harry's pretty much told me to deal with it and were extremely rude. I have tried contacting Harry several times and he refuses to return my calls. This entire ordeal has costed me well over $3,000, almost half the price of the car. Please do yourself a favor and never go here for a damn thing-they are the biggest bunch of liars and con-artists I have ever seen. I too wish I could give them zero stars as this is the worst business I have ever encountered!!! read more

Worst place in Reno. I went in with a car to trade in with a blue book value of $14,000, and the worker didnt even look up from his paperwork. I asked if they did trade ins, and he said without looking up from his paperwork.....we arent interested in anything older that a 2012. Wouldnt send an enemy to this place. RUDE!!! Burn that place down!!!!# read more

An update on my truck. Me and my wife have had to put over 2500 dollars into this so called harry's quality used car because they lied to us. I just recently had to put upper and lower control arm bushings along with all the other parts, a new track bar, new sway bar end links, new outer tie rod ends with steering linkage, new driver side ball joints and all of the lost time I had from work and the diesel I lost. Harry's has been nothing but making up stories to the bbb about how they took me out to the truck and showed me the parts and saying they replaced parts when they didn't. If you buy a car here take a real mechanic with you but if you can avoid this place do so. There vehicles are shot. I would not recommend going here ever and people that do are in for a surprise. read more

I bought a car in March from Harry's Quality cars, The following month I took it in for an oil change. The shop told me I had to get new brakes front and back, needed new tires soon. Both Tie rods needed to be replaced, CV joints, and motor mounts. Took the quote to a gentleman that said he was under Harry. He basically said you bought this car for a cheap price deal with it. Called a shop while I was there to see what they would quote me. Basically I feel like Harry's Quality Cars is the worst place that I have been in my life. They tell you your car is under a warranty for three months, but they didn't help me. I will never return and will NEVER recommend this place. I'm surprised its still in business. Please buyers beware if you should come to this place. read more

Went in to look at a truck and when we got there there was no one out to talk to us. We go inside and the guy, Charles, talked down to us like we were idiots. When we wanted to take a look at the truck he rolled his eyes and grabbed the keys. We get out there and ask if we could take it for a little test drive and he says no. He said we can start it but don't touch the gas. Probably because the truck would just break. Don't waste your time with this horrible customer service and piece of crap vehicles! read more

I traded my lifted dodge ram 1500 in for an 04 mustang gt. Granted, my truck had about 136,000 on it, but there was not a dang thing wrong with it. I bought that truck while I was in the miltary. It was a fixer upper when I bought it but after throwing down a lot of money into it that truck was perfect. I literally signed 2 papers.... 2... and had decided to back out of the deal.Dario was salesman's name (hes now at internet auto rent and sales - beware). Anyway, I said I couldn't afford to make the $315 car payment. He fabricated my loan papers BTW. He basically said, sorry, the deal has already been made, the only thing we can do is put you in a different car, so this mother effer shows me a beat up old civic that smellled and looked like an ashtray. So, I just stuck with the mustang. They took my truck and threw my belongings in a box and made me wait outside until they pulled the mustang out front. They took my trade for 3 grand... I borrowed money and payed the car off in less than a month. Oops were you supposed to make money off of the 29% ineterest? Aww too bad. I tried to later find my truck and just do a straight trade. I was sick of that car, I found out they turned around and sold it for 11,000. read more

It is very hard to get anything done here they only have two guys working. One named Charlie or Charles can't remember and some other guy. The one guy Charlie does everything while the other guy sits there and does nothing. We have been trying to work on this deal for two days and Charlie is just not doing it. We have been waiting all day for Charlie to contact us then he contacts us last minute and says "I need more information" by the time he gets to us the banks are already closed. Either they need more employees or this one employee needs to just focus on one thing at a time. The only reason why we are here is because they have a truck that is a screaming deal. Or else we would take our business elsewhere. Harry is a super nice man though I just don't think he knows that his employees are making his lot look very poorly. Also, make sure the bank will like the mileage and year before they run your credit. They ran our credit and then didn't even get the truck because of the year and millage. We will be contacting the credit bureau Monday morning to dispute this. read more

Very vendictive people. My car engine is bad 4 months after buying it. 2 different mechanics said it was bad engine i took it back, they said it wasent bad engine but fixed all this other stuff on it, told me i didnt have to pay for it that they covered it then paula and harry got pissed at me and said i couldnt have the car back until everything was paid for. They wouldn't even give us the babies car sest out of the car. I wouldnt send my worst enemy there. They can keep there piece of shit car. Id rather ride the bus than give them another dime. I had to choose a star rating or it wouldnt let me go further but if it was up to me i would have chose no stars. Very very sad that Paula actually became my friend thru the years. If this is the way she would treat a so called friend i would hate to see how she would treat just the average customer. I didnt just lose my car I lost someone I thought was my friend. read more

Guard your wallets and your credit . The salesman was friendly, but knew nothing about my vehicle, or cars in general. And the credit guy, dave, was very unpleasnt and impossible to even get a hold of. There was a check engine light on, they said they would check it out and that it was just from sitting. Within 5 minutes after i signed all the " as is" papers. I was getting 3 nightmare codes. 1 for a new catyletic converter, a chassis short, and a fuel level sending unit, with requires the whole pump to be replaced. After a week of struggling to get a hold of Them and finally getting in house financing because my credit "was not good enough," I did get the truck of my dreams, only to realize that within 5 minutes it was throwing 3 nightmare codes they didn't tell me about. Also, the salesman promised to have my vehicle aligned and the tires balanced before I drove away, which was never communicated to anybody else and never got done. Then, in an attempt to get away from these pirates, i refinance my vehicle through an actual company to help build my credit and report, these guys sent back the check for the payment in full for the vehicle, I assume to get more of their 28% in house interest. DO NOT GIVE THESE PIRATES A PENNY OR AN OUNCE OF YOU TIME. Screw these guys, because there gonna screw you. read more

Great customer service! Everyone was very helpful there especially Paula. All and all a great car buying experience! We were looking for a bigger family vehicle and they had just the thing and below our budget. Great Cars at great prices! read more

I have to say that the name of this business should be Harry's "Quality" Used Cars. Or if that is to subtle Harry's Piece of Crap Used Cars. I have recently purchased a car from Harry's and it is anything but quality. I haven't even made my first payment yet and already I'm replacing the starter, after having replaced the battery. I called to speak with somebody because you get a "free 90 day warranty" when you finance a used PoC from Harry's. On the battery I was informed that "well this warranty doesn't cover wear and tear items like batteries. So sorry that the car we sold you has a battery that went bad in less than 2 weeks. We will gladly sell you another used battery though. When I called about the starter issue, which is supposed to be covered with this warranty, I was told to just take it to any shop, and have them fix it and send a claim to the warranty provider, and you'll only have to pay half the repair costs. HALF because you see even though you were told your warranty would cover it, we lied, it only covers part. You haven't made your first payment yet, and your car is already having issues, not our problem. Is the attitude I get from Harry's employees when I call. I suggest to anyone looking for a quality used car to look anywhere else but Harry's. Even if you have credit issues, there are other places here in Reno, or the surrounding area that will help you out, and their product will most likely be better than the "quality" you find at Harry's. read more

I bought a 2006 Dodge Ram 2500 diesel from this lot. Drove it home and had the check engine light come on that same day. They never fixed it. I ended up having it fixed myself cause they're all a bunch of hacks. Long story short. I only drive this truck on weekends. So it's not driven hard at all. The transmission just went out on me this weekend. I haven't had the truck 6 months. Put barely 4500 miles on it since I've had it. Beware! Don't get bamboozled like I did. read more