Leased a new encore at Hatfield Buick. Staff professional and helpful. Will use Hatfield again

My many months of searching for the right Sierra PU came to an end with Hatfield Buick GMC. Our sales consultant, Alex Orozco, was a blessing to work with. Unlike other dealerships, she was the only one we dealt with through the entire process. Her knowledge and professionalism was greatly appreciated. Although we traveled more than 75 miles from our home to purchase this CPO Sierra, it was well worth the effort. I recommend checking out their inventory and deals. Oh don't forget to ask for Alex. read more

Hatfield Buick GMC - Car Dealers Near Me - Redlands, California

Took my lacrosse in on a Tuesday cause heard noise from the right back wheel, shock or spring. Was told it's coming from the front, ask them was they sure. After calling them every day for 4 days, because for some reason they couldn't Call me and tell me what the hell was going on, they told me I needed a front right axle and my power steering pump was leaking. I didn't see any leaks, didn't smell any fluid burning, steering wheel was working fine. 4 days later and $1,600 dollars later still got noise in the back wheel, and now I can't get the other stuff fixed because they already screwed me on the other stuff that didn't need fixing. Piece of shit dealership, had my car for 4 days couldn't call and give me a update, didn't offer a loaner, parts was only $400, but they charged me $1200 in labor. For what didn't fix anything that needed fixing and still got the same problem!! read more

Just bought a 2020 GMC Sierra 1500 SLT! Could not have been happier with my experience at Hatfield! From my first conversation on the phone with Alex, to her complete handling of the buying experience. Everything was honest and straightforward without any extra fees or hidden costs! The truck I wanted is a hot commodity and dealerships are selling them like crazy. So no wiggle room to be had on price. However , it was a good, fair price and she was very upfront about it from the beginning! Would recommend Hatfield and use again in the future. (FYI Alex is leaving, she got a new job) Hatfield will be losing a good one! read more

Hatfield Buick GMC - 2020 GMC Sierra 1500 SLT - Car Dealers Near Me - Redlands, California

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Absolutely would never go there again. Service manager completely rude and unwelcoming. They had my truck entire day and did nothing w it after waiting all week for appointment. All they did was the diagnostic when I dropped it off and nothing more. What a joke after paying so much for GMC product. read more

My wife and I had an appointment at Kaiser. On our way from the high Desert the low tire pressure gauge came on on our Buick. Went to Discount tire for some air. Would be an hour + wait. Went to a Goodyear down from Discount Tire. They wouldn't be able to help until later in the day. I decided to try the Hatfield. James asked what I needed. Told Him I had a low tire. Right then he checked all the tires for air. Was done and out of there in less 10 minutes. Really appreciate the help James! read more

We wasted 3 days haggling with the "biggest Chevy dealer in the western United States" who couldn't find the car we wanted and kept trying to press us to buy something we didn't want. Then I decided to upgrade to a GMC. I found the model I wanted online at Hatfield. We met Rod at Hatfield who led us to the advertised car. Yes, it was actually there on the lot! We finished the paperwork within 2 hours. No haggling, and we drove home with a better car at a lower price. read more

I had the best vehicle buying experience ever at Hatfield GMC! Greg was awesome and exceeded all my expectations. The buying experience was honest, straightforward and very pleasant. I got a great price on my new truck and could not be happier with my new Sierra. Thanks Greg! read more

Ari was able to provide us the vehicle, sight unseen, financing via text message and the best buying experience ever! We had started this process through Costco and after leaving the first dealer because they didn't have the vehicle we wanted, we found our way to Hatfield GMC. They didn't have the vehicle, but it was in transit. Two days later, I got a picture from Ari and a few text messages later it was ours. The most pain free buying experiencing ever. The best part, your representative does the entire process from start to finish, no hand offs! We have found a dealer for life! I will update again after the first service! Do yourselves a favor and give Hatfield and Ari the first shot, you will not be disappointed! read more

Hatfield Buick GMC - 2017 GMC 3500HD Denali - Car Dealers Near Me - Redlands, California

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The services of car purchasing were made easy with Hatfield Buick GMC, our service provider Kaylynn did an excellent and professional job handling our car purchasing experience, never once did I feel intimidated during the car buying process: Kaylynn made it very comfortable with her knowledge and skill, making me and my spouse very happy campers. Thanks again Hatfield Buick GMC! read more

Hatfield Buick and GMC was the most simple and stress-free purchase my husband and I have ever had. This is the first GMC we have ever owned and it will not be our last as long as Hatfield is around. Rod Shelffo was very easy to work with and there were no surprises. The deal was worked out via text and email prior to arriving. We were in and out in less than 10 minutes. It took longer for Rod to go over the vehicle than anything else. Thank you again Rod, we love our new truck! read more

I would like to thank Hatfield buck in Redlands for selling me my new GMC ACADIA 2021. I'm very happy with the car and how they treated me there. The sales man Greg was very nice and friendly and straight forward. From the time i went to see the car to the time I bought the car it was 21/2 hours I've never experienced a sale so quick. Thank you for been upfront with me I will send my friends to your dealer ship. read more

Yup great customer service. Not pushy very helpful. Mickey our sales guy is the best he helped us out alot was patient very friendly. Would definitely recommend going here. Thank you for making it easy. read more

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Horrible service. I left my car with these people for a full day and a half and still no one has looked at it. It always a scheduled diagnostic. I am being told there is only one certified technician and he is not available. Then I call to get some answers and of course everyone is out to lunch. The person on the phone raised their voice at me and was very unprofessional. These people here at Hatfeild need to pull their act together. read more

I went to Hatfield to get an oil change on 02/17/17. The service technician who was working behind the desk was rude and unhelpful. We had a service warranty but he refused to look into the fact that he was unable to find information about it. It took me insisting that he call the dealer whom we bought the car from for him to finally locate it. He had a bad attitude. I would put his name down but I did before and Yelp removed my review for it. read more

If I could give zero stars I would have. Don't waste your time or money getting your vehicle serviced here. We purchased our vehicle from them and figured we would have them do all of the maintenance on it. My husband swears by proper documentation and reputable mechanics. Well this place is not it. The first few services were fine. However we later took the vehicle in because the brakes were squeaking. They said they checked the brakes and the brakes were fine.Only after a couple days my brakes were metal on metal. We took the vehicle back in and because of one more week of no breaks we had to replace the rotors. It was later determined that they never checked the brakes obviously! After speaking with the service manager he quickly corrected the problem. The next issue we had was a brake light. We took the vehicle in to get the brake light fixed and informed the service tech that the brake light was not completely out that it would go off and on and we believed there was a short somewhere. The service technician told us just to wait until the light went out completely and then we can order a new one. I told the service technician that that did not make any sense and I wanted the light fixed. The technician then ordered a very expensive tail light and I'm guessing never checked for a short or other issue because it's out again within a few months. This place is a joke and if you care about your vehicle or the safety of your passengers don't get your vehicle serviced there. read more

After dealing with other dealerships for 3 days it was refreshing to walk into this one. Alex was amazing and she helped me the entire time I was there. I really appreciated the experience. read more

I went here for some warranty work and had a rough time. Didn't think much about it till the sent me a few coupons. I decided to give them a second chance................. BOY was I wrong!!!!!! 3 days later. I took my car in for new brake pads and an oil change. I was never offered a loaner, never offered compensation for the countless Uber rides I had to manage around town without my car for 3 days. I wasn't offered any discount for my troubles. I wasn't even given good customer service, just a head nod and a pen to sign the paperwork. Needless to say, Hatfield will NOT be getting any of my future business. read more

The service Dept has always treated me very well. I've been there a few times and each time they are nice. Most dealers are rude in the service Dept or have no idea what they are doing but the experiences thus far have been good. read more

What a great service department! I have a 2007 Buick. Took it in for leaking sunroof. They were so nice giving quite over the phone. When i took it in they were professional and very kind. They took care of the problem and i was pleasantly surprised that it didnt cost much. I will always bring my car here. read more

My husband and I just bought a new truck through Hatfield and we had the best experience at a dealership ever. From the second we walked on the lot Rod was friendly, helpful and most importantly to us upfront with all fees. The truck we wanted was still in transit so we put a hold on it. The day we went to pick it up all the papers were ready exactly to the terms we had agreed upon and all we had to do was sign the papers and we were done. Can't say enough good things about Rod and the car buying experience we had! read more

So I didn't want to purchase a vehicle because I just didn't want to make a payment! However, I was forced to because my wife's van kept breaking down...I met up with sales rep Greg Dominguez and glad I did. He was straight up and didn't BS me..and it wasn't your typical sale where he had to ask his manger about something..He did it all and that was great. Nice experience and my wife is very happy with her car. Thank you Hatfield for the wonderful experience and you earned a life long customer! read more

Greg Dominguez helped me out with our new Terrain, a few things I have never been to a dealership that had such great and quick service, Usually it takes a while for someone to come over and he was on it. Showed me the car my wife had in mind, I didn't think I would actually buy a car but the wife and Kiddo approved we sat down in Greg's office, no bs or let me talk to my manager he went straight to the price got us what we would pay and said here is what we can do. Being a sales guy myself I loved that, of course I tried to get the price lowered, he answered all questions walked in at 530pm looked at cars and left before 7pm, In that time we test drove the car, he drove it off the show room and went to go put gas in that time frame. Will definitely be back when its my turn for a new vehicle. Thanks Greg. read more

Tried to purchase a new GMC Terrain today, I make plenty of money per month I only have a car payment, and yet the sales person said the banks said That my debt to income ratio is too high... WTF!!?? How??? With only one bill! He didn't even try to work with me with another lower car or anything, just a sorry banks don't wanna work with you. I'll never go back to this place, they clearly don't want to make a sale. read more

Total **** show. If you have warranty work DO NOT TAKE YOUR VEHICLE HERE!!!!!!!!!!!!!! I can't speak personally about the sales side of the dealership but the service department is trash. Had my truck there twice for a total of 17 hours and they never completed or diagnosed anything. Just fed me excuses and lies. Time is money to me, the little guy behind the counter cost me plenty. Save yourself a murder charge and go somewhere else. Adrian will boil your blood with his lies and incompetence. His boss is just as bad. DO NOT COME HERE FOR SERVICE!!!!!!! read more

This is the kind of dealership that you would find 20 or 30 years ago, where the salesman will be happy to stop and shake your hand on the street after selling you a car. They have been around since 1913!! I recently purchased a vehicle from them, and from the initial phone call I made, to a follow-up call a few days after my purchase, the staff was extremely helpful and willing to go out of their way to make sure I was happy and fully accommodated during the process. They even helped get me pre-approved for financing before I even stepped on the lot. From the moment I met my salesman, Rod, I had a good gut-feeling about the guy and didn't catch any sort of skeevy vibe. He looked me in the eye when talking, was straight-up about the price and payment options, and made sure I was happy with my vehicle purchase. I wasn't buying cars back in the 70's, but I think if I had this would have been a similar experience. A great small town dealer who is happy to support their community and provide affordable deals without draining your pocket or pushing your BS meter to the limit. read more

If I could give them 10 stars, I would. I've spent a month looking for a car, probably talking to more than 50+ dealers all over California. When I say this was the best one I dealt with, it would be an understatement. Rod, the sales manager, answered my questions over the phone, and then met me out in the parking lot when we arrived at the dealership after a 75 mile one way drive. It was no pressure, and "the way car buying should be" as Rod says. We put a deposit down, and came back a few days later to finalize. Rod even came in later after the dealership closed to close everything out and sign the paperwork since we lived so far away and couldn't get there during business hours. This was the best car buying experience I have ever had. I'd drive out there again the next time to buy a vehicle. This dealership should be giving others out there classes on how to sell cars and win customers over. Two thumbs up! read more

This review is for the service center. I got here at 8 AM to get an oil change and now it's passed 11. An hour ago I asked about my car and was told the service was done it's getting washed. This is the 2nd time I've been here and the service is less than hospitable. They don't even bother to give you an honest wait time. Update I asked for my car after waiting over 3 hours and it hadn't even been touched to get washed yet. I got it and left, never going back. read more

Just had thee best experience ever with purchasing a vehicle. Just an absolute pleasure to purchase a vehicle here from beginning to end. We live 50 miles away. Took my father to the VA and stopped in to look at the new 2018 Buick Enclave. Was greatest by Alex Orozco. She was amazing but we had no plans on purchasing the vehicle at this location but because of her follow up and attention to details we drove back to purchase. I highly recommend Alex. Ask for her you won't be disappointed. She completed the entire transaction. She did it all. We did not have to talk with any other employee, she handled the sale from start to handing over the keys. Mr Hatfield even stopped in to thank us for the business. Thank you Alex for being awesome read more

Hatfield Buick GMC - Car Dealers Near Me - Redlands, California

This was the most enjoyable experience in purchasing a vehicle in my life, from start to finish on the day I picked up the truck took 10 minutes. This was unbelievable and Rod made this all happen. The Hatfield team has earned my business. read more

Recently purchased a new SUV from Hatfield. Our salesperson, KayLynn was wonderful to deal with; very straightforward, did not send us to any other person for any aspect of the purchase experience. We only dealt with her for the sale through the financing, very refreshing. It was the easiest new car purchase I have ever experienced. read more

My son needed a replacement car and we had been shopping around when we landed at Harfield Buick. Micky was a jewel. He was very professional, helpful. Abs knowledgeable with answered all our questions. Best of all he guided us through our purchase seamlessly. I love their model one person sales abs finance all in one. Thank you Micky and Hartford for your outstanding quality service. read more

We had been shopping around for used Yukon's and found one online from this dealership. Being that we were from San Diego we wanted to figure out the budget first, so Alex was nice enough to give me approx numbers for my trade in and the car price over the phone. We decided to pop in and purchase it and Rod the sales manager had helped us as Alex wasn't in yet. He was very friendly and got us in and out in a timely manner without trying to oversell us additional items for the car. (Gap insurance, seat protectant, etc) I had a great experience at this dealership and their price for the car beat out all of Southern California's dealerships. Thanks Alex and Rod! read more

I initially came I to test drive a vehicle since I was considering other makes. I expressed my interest in test driving only and the staff was respectful, receptive and beyond helpful. I was not questioned or pressured into an on the spot purchase. When we did decide to move forward with the purchase, I contacted the dealership via email and recieve a response within minutes. My request was very specific and they went above and beyond to find my vehicle in Coachella and transport it to the dealership. All documentation was completed and ready for signatures before I arrived. The process was seamless and efficient. Thanks Alex O. for all your help!!! read more

Absolutely love Hatfield! Have taken Buick Enclave there for service and service department was quick, efficient and professional! We decided to trade in our Enclave for a Yukon Denali! We had the best car buying experience we have ever had! Mickey, the sales manager, was professional and honest! We were in and out within a couple hours! read more

Hatfield Buick GMC - She loves her new home! Thank you so much Mickey and Hatfield! - Car Dealers Near Me - Redlands, California

So I'm here picking up my car that needed an entire new engine replaced.I was told it would be done by last Thursday, Friday at the latest. My husband called on Friday and tried to pick it up and was told that the person who made the contract was not in that day and wouldn't be in until Monday (today) and he couldn't see the notes or what we were to be charged so we couldn't take our vehicle. Mind you, we were told the car would be done by Friday the latest 2 WEEKS AGO when we originally brought the car in so we only rented a car up until Friday. We had to scramble to borrow cars for work over the weekend. When I came in today to pick up my car I told this to the gentleman I was apparently waiting for to pick up my car because he wrote the contract and apparently I can only pick my car up from him (I've never heard of anything so ridiculous, shouldn't it be all in the system instead of relying on one SOLE GUY to know my contract???) he didn't seem sorry at all, explained he was out of town, gave me my contract to sign and rung me up. Didn't get a discount, coupon, a sorry. Nada. Then he went to get my car and took it to get washed so now I have to wait even longer. We have come here before with no issues but what crappy service this time. So unprofessional and not even an apology or an attempt to rectify the situation. Won't be coming back. UPDATE: they brought my car, apparently washed it from the outside(more like a quick rinse) and was covered with dust on the inside. Was my car sitting in their lot with the windows down/doors open for the two weeks they had it?? . They kept my car longer than needed for no reason at all, the least they could do is clean the inside for me. I can't even believe it . read more

Rod, was great to deal with, I have bought more than 8 new cars in the past and the process at Hatfield was fast, simple and fair. I will buy my next new Vehicle from Hatfield, Mike O'Brien read more

Rod was very helpful , made my purchase very easy. I drove over 80 miles cuz the dealers around my area just wasted my time playing games..... thanks Rod ! read more

I have never had such an enjoyable experience when buying a car. My salesman was well-informed about the car and there was no high pressure. I definitely would recommend Hatfield Buick (and love the car)! Just traded in the car with Hatfield and got another. See Ari and he will take care of you. Great old fashioned dealer. Great service department too. read more

I was going to let this go but no...I'll write an honest review on my deplorable encounters. I recently had a new addition and require a new car so since I've been taking my cars for service here since 2011 I thought I'd give Buick a chance and found a certified pre-owned I liked. We talk trade and sight unseen I get a ridiculously low appraisal on my car. Understandable . So I bring it in. This is where it gets interesting . Used car appraiser comes over and rudely says "Name" as I'm tending my baby. I jokingly say "is this the booking counter?" Because that seriously what it felt like . He replies" This is how we start the used car process". I dismiss his tone and continue . He comes back a half hour later and gives me another lowballing trade that was 300$ higher. I begin to show him KBB and NADA appraisals and tries to tell him if he met me anywhere in the middle I was willing to sign today but he wouldn't even let me finish a sentence and continued with talking points . He must of cut me off 4 times. When he told me if I didn't like his number that I should consider selling my car to Carmax it was confirmed I was wasting my time here. Never have I ever had a dealer talk business AWAY. He then began continuing to say "I'm trying to discount the car they're selling but I'm demanding top dollar for my trade. We never even talked price on the other car in fact the car wasn't even talked of at this point. Talking points.... 2 weeks prior to this incident one of the servicemen crossthreaded my lug on my car . I know this because they've been the only people besides 2 other occasions to rotate the tires on my car. The shop I had prior rotate my tires asked who did my tires last because the lugs were over torqued and one is almost stripped. When I had my car in last for service James tells me one of my lugs is stripping out. I tell him what the other mechanic said and his reply was literally verbatim: " These things happen on these foreign cars. Those lugs can be like butter". This was their way of denying any responsibility for a stripped lug bolt. Now I sadly have to find another service shop because they've lost my trust. As for their sales department I won't badmouth ALL of the sales staff but the ones I dealt with were horrible hence I'm taking my business elsewhere and will never come back here. read more