I went in for service on my 2008 Toyota Camry expecting to just perform the recommended services by Toyota as per the maintenance manual. The service adviser recommended that I additionally perform a few other services such as a "Transmission Fluid Service", "Brake Fluid Service" and a few others. I decided to go ahead and do the brake fluid service and left the car with them. After a couple of hours I received a call from my service advisor telling me that the brake pads on all four brakes were worn out and needed replacing at a cost of $400. In addition, he told me that my radiator was leaking and therefore needed to replaced. When asked him how much that would be he quoted me $1000. A $1000 to replace a radiator is outrageous. Needless to say I immediately told him to not do any of the two things and that I would take care of them myself. FYI I was able to replace the radiator for $150 including labor and parts. read more

I get here after had problems with North Miami dealer , and come here thinking can be better, after finish the oil change here im get out with the problem that i requested to be checked not checked because they don't have mechanics at the time, and the problem is in brakes , so if i drive out and crash the car they'll be in trouble, and the guy who talk to me the manager saying things that no makes sense , cars go there with problem and get out with problem , is my last toyota for sure , Im noy Recommend North Miami dealer and not recommend Headquarters too, next I'll try in Hollywood i hear here for other person is the best , let's try after. read more

Had service done on my vehicle. Not only were they courteous and professional, they were perfectionists. I really appreciated how they took their time to find the problem and fix it. I was reassured thanks to them. I would highly recommend them and would return if I need more work done. read more

Be prepared to wait triple whatever time they say it will take to service your vehicle. An hour wait for a simple oil change turns into 3 every time I come here. This is the reason I usually drive an extra couple of miles and go to the Toyota in North Miami. read more

Really great service by the front desk people. Very friendly, explain every thing. Inspected the rental before giving it to you as well so you know everything was fine or if the car had a damage they will pointed out so you were aware as well as them not charging you when you return it. Great service, great people. Definitely recommend everything was smooth because again they are there to help you and leave satisfied. read more

I do NOT recommend this dealer. They seem to care about your business but at the end, you are just a number... I started negotiating over the phone with Edgar (he introduced himself as "The Manager"). I told him that until I negotiate everything by phone and has something in writing detailing the terms with him, we will not go in person. The car is a gift for my father. We finally made a WRITTEN AGREEMENT! detailing absolutely all the terms. It was at that time that I asked my father to go in person along with a check for the amount agreed IN WRITING! for the payment. While my father was driving to this dealer, Edgar called me telling me that another sales person was trying to sell the Toyota Sienna that was ours!. He assured me that he will resolve the issue. Following that, he sent me a text message saying that the Sienna was ours and that he congratulate us. It was for our surprise that as soon as my father arrived to the dealer, Edgar told him that they committed a mistake because they failed to include in the system 3 repairs that they did on the Sienna, so that now the price was $1,900 more!!!!!!!!!! I could not believe the lack of professionalism that they have! The other manager did not even approach my father to apologize. They just do NOT care. If they committed the mistake after all the time and days that we lost negotiating with people that has NO word, then they should have absorbed the loss in order to avoid a review like this one! I am very upset about this whole situation. My parents are not young people and they spent the worst time there. I hope that you read this review and chose a different dealer when purchasing your car. They do NOT deserve your business. They just DO NOT care! read more

I don't know what happened to this place,I remember when I bought two cars here in the past The experience was overall good, there was several models on the show room brand-new now it's all used, I was helped by one of the associates, I told him from the beginning I just wanted to check on one of their models but I wasn't ready to buy yet, when I was ready to leave since I didn't like the car the car salesman asked me for my information, I decline and then he question me why did I go to the dealer and that he was going to be in trouble, i'm not really sure how they're running their business now but I know I'm taking mine somewhere else, I would not recommend this place to anybody read more

As soon as I step into the service guy's little booth, he gives me a BS scare story about how I must have a throttle body cleaning, which consists of nothing but taking off the air filter and dusting off the throttle body, for $229 or my car is going to die. For a person who does their own maintenance and has worked on one or two cars, this is just embarrassing stuff coming from the sales rep. My car is going to die, really? He then tried to scare me into getting a coolant flush for $119. I said no to both and tell him I just want my oil changed. When the bill comes, I am charged for the oil change and an extra $17 for an inspection I didn't ask for. This place is absolute crap. If you're going to bring your car here because it's convenient, please don't let these second rate sleaze bags try to sell you services you don't need. And look closely at your bill because they will and do charge you for stuff you don't ask for. read more

I have to say, I was very skeptical taking to my car to get serviced here given all of the negative reviews. Needless to say, I'm pleasantly surprised at how good my experience has been thus far. Yordy was nothing but helpful and kind. I have to say he's probably the reason why my experience was descent. Now, appointments seem to be irrelevant there. Even though I made an appointment and despite being asked if I had one many times.. I waited just like everyone else that didn't and was treated as such. Now, 4 days after my service visit I realized my Toyota 86 was leaking oil and was emptying my car out. I immediately drove it back to them in the evening and a woman told me that --even though they were still open and I could clearly see cars were being tended to-- no one could help me and I would have to come back the next day. Mind you, my car is virtually empty on oil at this point. So I had no choice but to drive to the nearest auto parts shop get some oil and fill it just until the next morning. (I got enough to put the next morning since the leak was still pretty bad). Now today, (the next day) Yordy once again helped and immediately made sure to get my car in and taken care of. Again, I believe he made the experience bearable and I'm thankful for him. Turned out to be a bad oil drain plug gasket. All in all not the worst but not the best experience. read more

The sales area did not impress me but every time I go in for service, Jose Saavedra does a great job of getting my car in and out with no delays or surprises. Keep up the good work, Joey! read more

I always like to call around before going into the dealer, to get a feel for their customer service. I contacted Miranda at their internet department, and she was extremely helpful. She listened attentively to what I had to say, and made some very helpful suggestions to steer me in the right direction. A++! read more

I visited Headquarter Toyota after visiting my local Toyota dealership to look for a new or used 4Runner. At my local location, they did the standard "show me a ridiculously high payment and then come down gradually to make me think I'm getting a good price." The manager told me this was his bottom number, but if I go shopping around, give him another chance. If it's the bottom number, how would it improve? I wasn't happy with the final number, so I decided to head South to Headquarter as I've heard good things. Upon arriving I was greeted by Irving. He asked me what I was looking for and showed me some new and used options. He was extremely pleasant and knowledgeable! He got me pricing on several used vehicles and we compared it to a new 4Runner. I then worked with Alex and Irving to get to a price I was comfortable with. In the end, I decided to go with a 2018! My first new car in over 10 years. Ovel worked with me on the financing, and it only took about 15 minutes! Long story short, I paid less for a brand new 2018 4Runner at Headquarter Toyota than I would have paid for a new 2017 option at my local dealer. Special thanks to Irving, Alex, Ovel, and staff for making it a pleasant car buying experience! Don't waste your time anywhere else! read more

The worst dealer ever!!! If you are planning to buy a car please don't go to this place!!! I spent a whole day at this office, the seller only showed me two cars and when I decided to buy one car they told me it was already sold... What such a big mess in that dealer, I regret to stay after that because at the end I bought a car and they told me the car was 23.000 miles when it was 38.000 and unfortunately I just noticed that when everything was done... And the WORST part of this was the big misunderstand on the price, they said the car was 24,000 and I did a downpayment of 5,000 and when I received the bill from the bank my current debt is 24,000!!!!! So where are my 5,000??? I went to ask an explanation and their attitude was so rude! I signed the papers so their reply was words less or more "your money is gone, suck it up"... For real the WORST deal I have done with a bunch of thieves!!! read more

Very good attention, and very good information, in particular, an internet manager (Jordan Perez), call to know about the deals for new owners and gave me so many details, which was very helpful. thanks read more

My family and I have owned 3 cars from this dealer. As of this week we will not be doing ANY business with this dealership ever again. There has been an electrical problem with the computer of my airbag system & seatbelts. I did not crash my car nor done anything out of the ordinary. On tuesday I took my car to get detailed, and by 8pm my airbag light came on. Wednesday morning I took my car in and since my car was a bit humid they tried to say the detail got the computer wet. First they went on and on about it being under my stirring wheel and since the floors were wet it could've got wet ( the rugs were wet not the floors as i saw the man detail my car). Then they find out the piece that is damaged isn't under my stirring wheel, but under my center piece ( which has cupholders over it) and I again ask how did that get wet if the center piece got wiped down with wipes? no explanation, nor do they have proof of water entering that area ( just the computer being damaged) no leakage etc. I sent out my insurance to inspect the car and they completely ruled out water damage and said it was a manufacture faulty issue. The manufacture won't cover it due to the technician saying it has water damage. Mind you in all this I have warranty and the warranty wont't cover it as well as they said they only cover mechanical issues not electrical. Now let's take a step back to a year ago I went in due to my passenger seat beeping when no one was there. The service employee told me it was fine and I went about my day. Now when I called the manufacture and I told them that they said any seatbelt issue should always be inspected as it can be an issue with the airbags. Now I have this airbag issue and because that service employee did not check my car ( theres no documentation) of me having this issue, yet my car still has this issue until this day. Now what baffles me out of all this is they want me to pay for it, I asked the dealer and manufacture if I would've been in a car accident would the airbags deploy? answer was no. If i would've died or any passengers in my car have died could they sue? their answer was yes. Would they win the case? Yes because the airbags didn't deploy.. So because I did not die or get severally injured I have to pay for the damage on my car that I did not cause while still in warranty? they all stayed quiet. This is frustrating and extremely unfair. I have no one wanting to help, and the manufacture won't take any documentation from my insurance that ruled out water damage. I also want to state the technicians cannot figure out how the piece got wet, nor is there any damage to my center piece, so everyone is just guessing and pinning it on me. read more

This dealer is by far the worst experience since I started buying cars in the 80's management was deficient in professionalism and the front line employees lacked job knowledge. I took my Toyota to the Weston, Fl dealer and had a positive experience. read more

Friendly staff, convenient location, fixed right the 1st time, excellent service experience! I always feel welcome at Headquarter Toyota Service. Getting some Cuban Coffee at the onsite Cafe, is an added bonus! read more

I have owned five cars over the course of my life. My last has been a Toyota Corolla. I love this car! Other than minor repairs, this car has given me absolutely no problems! The one time the car got hit, the body shop was so skilled that you would never know it was in an accident. It drives as well as ever. The next car I get will be a Toyota! read more

I can't describe how much this place sucks.. People are rude they seems careless about their jobs and they make you wait four hours to do service on one car even after making an appointment. Buy your car somewhere else and if you bought it here take it to another dealership. I can assure you this will be my last toyota ever. Thank you for the good experience.. NOT read more

This is a great dealership! I highly recommend this dealership for any automotive needs.

After dealing with the pushy nastiness that is Kendall Toyota. The next day we went to headquarter Toyota. Much better. Relaxed friendly and didn't take forever. Thanks Javier Torres. You actually made the process fun!!! read more

I had a great working experience with Internet Department. Cindy Rosado made this experience quick and easy. If you want to be catered to, ask for her directly. She really makes your experience a comfortable one especially being a woman it can be pretty frightening going into a dealership and negotiating a deal alone. Thanks again for making this one I can tell my friends and family about. -K read more

*Great dealership I highly recommend* I am so HAPPY and THANKFUL with the outcome of my situation. The managers and other employees that I had a chance to speak with were very professional and honest. Thank you for fixing the situation and giving me the opportunity to speak with you all. It's nice to see a business that really cares! We will for sure continue business here and as well as send recommendations. Thank you to Peter Salgado, Effran,Fernando and Orbelys for making time for me, the honesty, the extra work put in and turning this into a great experience! Thank you guys! read more

To contact a Service advisor I recommend you Romel Reyes- this guy is attentive, honest , polite and respectful - you won't be disappointed by him-he knows his work and does it very well read more

The sales people are ok but the service is the worse I have seen. They take the car to the back for a few hours and do not do what they tell you they did. They lie, cheat, and steel your money. Claudia Suarez has a very special character. She thinks she is the owner of the company. She couldn't take care of me because I was negative! She thinks she is a psychologist. I love my truck but Headquarter Toyota service sucks! read more

Called and spoke with Yordani (Internet Manager), asked if they have a Highlander Limited because my wife want to see the package and how it looks; after 2 or 3 times asking if they have on the lot, the answer was yes. A minute later got a call from Hector (sales) and told me to ask for him when I get there. Again, he confirmed they have that car on the lot. Guess what??? got there and no Highlander; the system is showing one on the lot but look like got transfered to other dealer. Plop !!! waste of time and gas. Thank you guys; that's why is the 2nd time trying to do something with them and they don't realy want read more

This review is for the Service and Repair Department and Customer Service Staff employees and managers: Terrible service!!! After waiting over a year for the dashboard replacement recall on my Toyota Sienna (dashboard was totally cracked!) This part was finally repaired, but in the process the glove compartment door was damaged and now I have a hole in the dashboard area! The whole door fell off and Toyota refuses to repair the compartment. The car was left in their care for 3 days.The managers are very unprofessional and disrespectful! I was told that they are not responsible for vehicles left on their lot!! There assertion was that it was already broken when indeed it was not! I had to call the police to file a vandalism report on site. I filed a formal complaint with Toyota headquarters in California but was told that each dealership is independent and can do whatever they wish and they can not exert any pressure! So I have no remedy and must drive the car around with a hole or pay an enormous fee! Beware!! Don't do business here you will regret it!! Horrible!!!!! read more

Yesterday I bought a new car and I was assited by Jordanys Perez, he helped me a lot, I am really satisfied with my car and with the service costumer. He was really kind and proffesional. Thank you so much. read more

I had my car serviced yesterday and my consultant Jesus Fernandez was extremely helpful and very knowledgeable about what I needed as far as service. I am very pleased I bought my car there. I recommend strongly buying from headquarters Toyota read more

My visit to Head Quarter Toyota was a good one this past week, a service advisor by the name of Raul Cancela took care of me and took my car in for an oil change as soon as he possibly could. I was the last customer to arrive at the service department on a Saturday and he took the time to call a mechanic in the shop and asked him if he could please take one more vehicle for service and indeed they did. I was very happy with the service performed and the fact that I was able to have my SUV serviced on that day. I highly recommend Raul Cancela for any services that you may need at Head Quarter Toyota, he is a friendly person to speak to, he is very attentive and he goes out of his way to help others. read more

I came for a recall on my Toyota for oil consumption ,while hesitating a bit because of a previous experience at another Toyota dealership, I'm happy to say I was very well taken care of by Jose Saavedra. He helped me through out the whole process and made it a more enjoyable experience. Thank you read more

Terrible! Avoid this place at all cost!!!! I came for a battery replacement and they were supposed to look at my car to see if there was another problem. Then I had to come back to the dealership two days later with another problem and had to pay $89.00 for an inspection. Had me wait an hour for three different managers and then had to pay for another issue. Customer service is horrible, they lie and have zero accountability. They claim to fix my battery last time because that was MY REQUEST, and that is outrageous. I told them I think my problem is the battery. They're supposed to be the expert and if there was another problem trust me these people would have charged me for more than just a battery! How do I know you ask? They were trying to sale me $99.00 for a "special promotion" for a battery that covers service and part. When my warranty already covered for 5 years, but not the parts. Any other dealership I went to the labor and parts is included! I paid for a diagnostic, that they claim they never did the first time I came and that took 3 HOURS. They are money hungrier and lie, please go elsewhere. Went to my local mechanic shop, and the problem was NEVER my battery, it was really my alternator. Don't walk run from this place!!!! read more

Not sure why the review i posted last night does not appear, but the jest is do not go here. Bait and Switch and Liars. I found out today - when my husband gave the salesman his drivers license yesterday - they ran a credit report - it's actually showing an inquiry. really - he told us he needed the license in order for us to test drive the car, which we never got that far because he came back quoting payments of $800+ for a Tundra. - basic Tundra- he talked finance before showing us the car. shaking my head. I took my van for a oil change 'coupon shopper' - the manager approved the coupon in Spanish I had no problem - even though he spoke perfect English to me. When i check out the rude receptionist (because i interrupted her and her friends conversation) handed me papers to sign. I noticed the list of services did not include all that was on the coupon. I asked why.... she walked away and came back 10 minutes later...we gave you a break on the oil change - so we didn't do the other things on the coupon. and she proceeded to staple the papers and act as if I wasn't there. read more

Headquarter Toyota Deceive people to sign & drive. Everyone you speak with in regards to a problem at hand that we're having is saying it wasn't me to cover their butts, well it certainly wasn't a Ghost who told us this information, not once, but twice; however the TRUTH will Prevail itself that's for sure!!! It was a waste of time speaking with the General Manager thinking that something would have/could have been done, yeah right. You Best believe this is the LAST time we are doing business with this company and we will NEVER EVER REFER ANYONE HERE!!! We gave you 6 years of business, but it stops now, because a company who does not live up to their word is not worth us PATRONIZING!!! We are Adults & Don't believe in people DECEIVING us for their financial gain. read more

I do NOT recommend this dealer. They just want your money and do NOT care about you as a customer. We wanted a Sienna XLE 2017 for my husband. My daughter negotiated the deal with Edgar. Once the deal was confirmed in writing with my daughter we went there in person. We were between this Sienna and another one from other dealer. We declined purchasing the other one because we had a deal. For our surprised, once we arrived to the dealer, Edgar told us that there was a mistake in the price because he forgot to check the repairs that the service department had done on the Sienna... so they tried to increase the price in $1,900! We are not young people and we had the worst time ever. My husband was extremely upset and nervous. Edgar was not able to resolve the issue and the manager that was at the dealer did not even approached us to explain the situation and to apologize. They committed the error and we need to pay for it?!!!!! incredible. In the meant time, we tried to purchase the other Sienna (from other dealer) and it was SOLD! We lost the other deal. My daughter called the manager Fernando Cabeza, who told her that he cannot help and that either we pay the $1,900 extra or there is no deal. In summary, STAY AWAY FROM THIS DEALER! they do NOT have a word and they just want to steal your money! a good manager should have at least offer half a price to split the error that THEY had! read more

horrible service. My scion tc burns oil. There is a lawsuit against toyota because they lie and say that is normal consumption l when i take my car the manager saws it is normal. They are selling cars that burn oil and lie when its time to fix them. DONT BUY TOYOTAS. they burn oil. read more

Made an emergency visit to Headquarter Toyota about 3pm because of a brake problem. Even though it was that late and I had no appointment, Joaquin Negron, the Service Specialist welcomed me with open arms and expedited the repairs to my vehicle. I would like to publicly compliment Joaquin, for his courtesy, customer service and willingness to help, as this is not the first time that he provided me with such excellent service. Thanks again to Joaquin and his team, and all others at Headquarter Toyota from another satisfied customer. read more

Horrible they broke my radio then told me I had to pay for them to inspect it to see if it was them that broke it or it just stopped. Brand new car, had to complain to even get someone to pay any attention. But the corporate office help but not this local one. Thumbs down. read more

It is clear to see by reading all the negative reviews and the dealer's response that the staff at Headquarter Toyota takes absolutely no responsibility in the mismanagement of their business. I will not bore you with the terrible details of the worst car buying experience my mother and I have ever dealt with in our lives but I will say this: After signing a leasing contract that we were NOT told was not yet approved by a bank, the finance team ( Julio Hidalgo and others) harassed , the customer care team (Cindy Rosado) passed the buck, and the worst of all -the controller ( Judy Serra) insulted and threatened and at points even screaming at my mother. After two stressful weeks without getting any help, we were finally offered a lower payment for the same leasing terms of the original deal. I will never understand why it took so long to take care of the issue and they rather mistreat and belittle the customer when my mother was nothing but open and honest at the time of the original lease deal even putting down $2500 to show good faith. The owners should really look into re-evaluating the quality of employees and service they are providing. I write this in hopes that not only their business practices change but to create awareness so that no one will ever have to go through what we went through. read more

I'm looking for the new Camry and I was curious about the new feature that it stops when it detects a car or a pedestrian. I called Headquarter Toyota and Adrian Garcia explained to me all the Toyota Safety Sense and many other features about the 2018 Toyota Camry. Definitely I recommend this dealer and Adrian as he helped me a lot to choose my next car read more