If you're gonna drop your car off for service make sure your service advisor isn't Mariana Rago. I had a loaner car set up and she said it would be 15 mins to get me out of the dealership. Fast forward a hour and a half later she was nowhere to be seen so I had to ask another advisor to open her office so I could just sign the paperwork and avoid being late to work. She didn't respond to any of my calls or texts for 3 days. The only correspondence I got was from a different advisor when I called in asking for an update. She's highly unprofessional. It took her about 30 minutes to pick up the car when all I needed to do was sign a paper it was already paid for. I'm going to look at taking my bmw to a different dealership. Lost my business. read more

I just bought my third BMW from Hendrick BMW, and I worked with Jeff Shinn once again! He is still, by far, the best sales professional I have ever encountered, and I highly recommend him, and Hendrick, for all of your BMW needs! Jim C in Finance, was also wonderful, as he took the time to explain my paperwork as well as all available aftermarket products. I had another excellent auto-buying experience, and I will definitely keep coming back to Jeff and Hendrick! read more

Was recommended to call this dealership by another Hendrick network dealership. I was told to ask for Dante LaTerra because he would be the best person to help me. I called and the receptionist told me Dante was "busy" and I should leave a message on his voicemail. I as assured I'd get a call back the same day. I never got a call back and the vehicle I was going to inquire about has been sold. I would NEVER recommend a Hendrick dealership as this is my second terrible experience. Please take your business elsewhere. read more

Shawn is the man! He's knowledgeable, professional and very patient. If you want a great experience all around ask for Shawn Johnson. He's the man! read more

Shawn Johnson was very helpful and professional throughout our experience at Hendrick's!

Brought my car in for maintenance and brakes checked. Brake light had been on for a few weeks and the brakes had been squeaking for a while. Had a 10:30am appt. and at 12:30pm the rep gives me a ridiculous quote for new tires... Then I asked the service rep about my brakes and he says.. "Oh I didn't even ask the technician yet"!!!!! What in the world do they do back there??? I'm so disgusted with this dealer, I seriously can't come here again. So at 1:15pm he tells me that my brakes can't be replaced because of the blah blah blah.. He didn't even sound convincing - I asked him to send me pictures of the brake pads so I can do my own research. It's has to be a Charlotte thing... Anywhere else you go for service; your car is washed no matter what!!! This place actually asks you if you want it washed... DUUUHHHHHH it's the least you can do for me after making me wait 4 freaking hours for a simple maintenance visit. *************** My car is now in worse shape than when I brought it in. My car slid from side to side on 485. This is never happened before today. Am I crazy to think these technicians didn't put "something" back correctly?? I need to follow up with them. This is absurd!!! read more

Between the wife and I, we've bought 4 cars here in the 5 years. I think I've had more than enough time at Hendrick to form an opinion. So far as the sales side of things go, it's your typical new car showroom and lot. Some sales folks in offices, others out on the floor, desks exposed to the world. They offer water and sodas for those shopping. Just like all other new car sales, the actual manager making the deals is behind tinted glass in another room. Your 'sales adviser' is just a mouth piece ultimately. Same for when you actually go to complete the sale- back behind the glass to sign documents and get the hard sell for a number of add on products. It's just such an ordeal that it always turns me off. This is by no means exclusive to this dealer, just know there is nothing special here just because of the BMW logo. Our sales adviser, Cam, is nothing but pleasant and I do feel he takes care of us. On the service side of things, all I can say is make an appointment early and make it in the morning. If you expect a loaner, service appointments are currently running out about 2 weeks in advance. If you can wait, they have a typical waiting room with TVs, drinks and doughnuts in the morning. If you come in the afternoon, bring a snack. They have a nice pull thru service bay, but getting noticed is very haphazard. Service advisers are usually running around and there is no one dedicated person to help you check in. Even if you have an appointment, that does not seem to matter as to whether someone is expecting you. My advice- unless the service is critical, make the appointment, get the loaner and get out of Dodge. An adviser will call you when all is ready. All in all, typical of pretty much any new car dealer along Independence Boulevard. Nothing special, nothing a disaster. I'll just keep wishing that one day car buying and servicing won't be such a process. read more

This car buying experience was first rate from start to finish. Andres Gil was my salesperson and did a fantastic job. His first order of business was to get to know me and my needs, then to match me with the "right" car for my needs. He did just that. I was buying the car for my wife so had many questions. Andres was knowledgeable, friendly and personable. I would feel totally comfortable having my wife go to Hendrick BMW to get another car without me. The Hendrick team did an outstanding job. Kim, our finance Mgr also did a great job. She was helpful with trying to navigate the many options for warranties while being careful to match us with what we really needed and not pushing things we weren't interested in. I've purchased many cars over the years and Hendrick/Andres was the best of them all. Well done and thank you read more

Joe Pirolo is simply amazing!!! I will forever be a customer!!!! Joe is definitely a saving grace who is knowledgeable, kind, and listens to his customers to offer them a win-win long term solution!!!! Thank you Joe read more

I have had my X3 serviced at this location a couple of times since my purchase of this certified, preowned vehicle from Northlake in December 2017. Hendrick personnel seemed to be professional and willing to listen to clients' concerns. I had one issue about a repair (replaced front sensor) being done twice within one year. Hendrick listened to my concern and agreed not to charge me for the same issue that occurred within a year. I appreciate their willingness to hear and resolve this issue to my satisfaction. read more

I just recently purchased my first car from Hendrick BMW. The service was great and I am extremely happy with my experience. We worked with David Livingston and have nothing but positive things to say. He was patient, supportive, and made my first car buying experience way less stressful than I had expected. Thanks David and the rest of the Hendrick BMW staff! I LOVE my new car! read more

Never a huge fan of getting work here simply because the volume they do makes it difficult to get in and get out quickly. Based on my last visit (recall related), I can't really say that. They were great. A little slow to get to me initially but after I was in the system, they took the car around, and I was back on the road within an hour. The nice thing about paying for dealerships to do repair work, specifically this place is the fact you can get a sweet loaner sometimes and also the facility itself is pretty comfortable if you have to wait. They normally provide donuts, drinks, and coffee too! read more

Great service experience working with Saad. He kept me informed of my car maintenance status. I unfortunately had to have my tints removed to pass the North Carolina inspection and I'm not really feeling the 35% ones that were put on it by a third party. They left the windows still pretty dirty. Saad made every option available to me and I didn't feel pressured at all so that's a decision I consciously made. I would suggest shopping around for pricing as Hendricks BMW is a bit more expensive compared to other options. The price quote I received for a set of new tires was around $500 more than Costco. Other than that, the Hendricks facility is pristine with a variety of complimentary beverages and snacks. read more

My boyfriend purchased a BMW X6, we drove an hour and a half away for this vehicle. From the moment we walked in it was an amazing experience. The customer service we received was exceptional! Jeff Shinn went above and beyond to ensure we walked away with the vehicle of our dreams. He is a very seasoned representative, who is extremely knowledgeable and thorough. He made the process run smoothly, ensuring to answer any and every question we had. I would highly recommend coming to see Jeff if you are in search of a vehicle. He knows the game! read more

I can't sing the praises of my sales advisor, Dayne Cook - yes just like the famous comedian so it's easy to remember - enough! When I first contacted him via the phone he was immediately pleasant and attentive to my needs of what was a complicated request. He stayed in constant contact with me via phone call, email, and text. Dayne jumped through every hurdle I could throw at him and was 100% professional and accommodating along the way. Dayne is my "BMW sales guys" for life. read more

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As the only authorized game in town, I don't have much to compare them to. I've gone several times since I bought my pre-owned from another dealer. Some experiences would warrant 4.5 stars, others, not so much. The waiting room is nice and all of the service folks I have worked with are generally at least polite. They are diligent in updating you when you wait and apologetic when the wait is longer than anticipated. One jabbed at me a little too harshly on my college window sticker b/c he didn't like my school. It should be obvious since I have the sticker on my car that I do like my school. As a paying customer, defending the University and my decision to attend it seemed unnecessary. Anyway... minor cluelessness on one individual's part, but memorable. I maintain my car pretty well and it's garage kept. Regardless, it seems every time I go in for a routine visit or oil change, they find about $2500 worth of *urgent* repairs. To the point that I started taking it elsewhere for upkeep and since then, haven't had any urgent (or otherwise) breakdowns. I do feel a little bit like a 2nd class citizen there in that my BMW has some age, it's a 3 series, and wasn't bought there. I'm not going to be given the loaner as quickly as someone bringing in a 6 month-old-fourth-7 Series-purchase in two years will be. And I totally get that... just realize where you are on the totem pole in considering reviews. The shuttle is nice, as are the drivers, but not very convenient since I use my car during the work day. But if you are just going to an office, it's a solid option to avoid waiting. read more

So an oil change was needed and I decided to wait as 1.5 hours was the time they indicated it would take to do the work.........it was 2.5 hours and they didn't wash the car, but only cleaned the rims.......but they told me their machine was down? So I have been here before with a hood chip that didn't get fixed and now the car isn't washed. I am kinda glad my car gets serviced next door...they don't do those kinds of things to me when I'm over there. read more

What can I say about this place... I guess it helps when you are selling one of the finest automobiles in the world. My sales agent was Cam and he was professional and was able to secure the car I needed. He went over everything and then had me meet the finance team that was first class. If you are looking to buy a BMW... there is no other choice in Charlotte! read more

Poor customer service, They expect you to wait in the dealership for service. Loaner cars are only available on days that your car is not scheduled. Shuttle transportation is UBER??? Come on Hendrick. You need to step up and do better. read more

If you would like for your car to be returned in a negative condition other than the way you delivered it, I recommend this BMW Independence location! To make a long story short, I took my car in to get serviced and when I returned to pick it up I noticed the navigation screen contained two darkened spots as though it was severely mashed. I immediately went back inside to notify my advisor about the situation to only be told "my guys only operated under the hood, so I don't know how that could have happened." "Things like this happen to cars over time." I don't know how it could have happened either, but it did! I'm aware accidents happen and I know my screen was not like that during the drop off. (F.y.i my car is a 2011, not TOO old btw) ...so after talking to my advisor, I spoke with the service manager (Rusty Reeves) via phone call the next day to explain the situation to him; which was a COMPLETE WASTE of time! I couldn't even finish explaining my story before he could RUDELY interrupt. He basically said the same thing the advisor said and that there's nothing they could do. ...I figured no justice would be done due to lack of proof, but I had to make them aware of the problem. I have definitely learned my lesson and WILL NOT be going back to this location, hell if any BMW location. The trust is definitely lost and I rather just take my chances of another mechanic fixing my car. (Which is the main reason why I've been coming to a BMW dealership anyways! Since "professionals" are expected to operate on my vehicle, I ASSUMED other problems wouldn't occur during the process) ...I've never written a review, mainly because I'm lazy, but I definitely found time to write this one! I get annoyed EVERY time I get into my vehicle and look at the screen. If this would have happened while the vehicle was in my possession, I would feel more at ease. "Things like this happen to cars over time" (Advisor); but it JUST so happened that the "...over time" period occurred while my car was at this BMW Independence location!! ...This isn't my first mishap with this location, in which I would discuss, but I am now TIRED of typing! ...To my advisor, ex advisor, you were rather helpful each visit and respectful so I thank you for that! ...2 stars: 1 - Great loaner vehicles. I'm sure the next auto shop I find will not offer loaners, smh! 2 - Tasty granola bars provided in the waiting area. read more

My parents have been dealing with Hendrick BMW for years, and they suggested we speak with them about leasing a new car. We had been to Toyota of North Charlotte, and weren't pleased at all. We met with Cam at BMW, the same person my parents have always dealt with. He was nothing but honest with us and very nice!! In making a decision on the lease, Cam took into account my family's long standing relationship with them and worked with us to figure out the best they could do with what we wanted. We were able to choose exactly what we wanted on the car and what we didn't want. We had such a great experience with Hendrick and there was one thing that stuck out with me the most. Cam said that when my step father was in Iraq 2 years ago, he felt like he was looking out for my mother and little brothers. I thought that was so thoughtful!! Hendrick BMW was nothing but professional, and we'll continue to work with them in many years to come! read more

Always receive great service from Hendrick. You are the best. And thank you for going above and beyond for me with my November 2017 visit. Doug Serafin Weddington NC read more

I have always been around a Mercedes Benz growing up so I never really had interest in a BMW until Riki Bokavich showed me the light. Riki took my wife and I out on a test drive and we have been sold since then. My wife bought a BMW and is about to get her second one and I and thinking about making the switch. Riki has always taken care of anything that we needed. He has also been proactive in contacting us personally to see if we were ok. We wouldn't go to anyone else to help us at BMW. We send everyone to Riki for the best service. We consider Riki as family now so we would like to say thank you Riki Bokavich at Hendricks BMW for the excellent service, and see you soon. read more

Hendrick BMW - First BMW - Auto Repair Near Me - Charlotte, North Carolina

Ben Trask is amazing to work with. He constantly goes above and beyond to make sure I'm taken care of. Thanks, Ben!

Best car buying experience I've ever had. Go see David Livingston and Jhoda if you are looking. They did anything and everything to make sure we were happy with my wife's new car. This is the second car I've bought from here and I'm sure I'll be back in the future. read more

Hendrick BMW - Auto Repair Near Me - Charlotte, North Carolina

This place is a joke. I expected world class service and I've had better service at McDonalds. I sat for two hours one afternoon and then was told the couldn't do the financing that night (understand) but would save the car for me Then come the next day no one would contact me or even talk to me. Come to find out they sold the car and didn't tell me i needed to put down a deposit. Tried to sell me another car and would not meet me in the middle. I would never recommend this to anyone. read more

Our salesman Joseph Pirolo was extremely helpful and personable. Good efficient service not over the top salesmanship to the point of excess. Genuinely felt like they were looking out for our best interest and trying to save us money when possible. Extremely impressed with the whole experience. read more

Planned to purchase my second preowned BMW from Hendrick BMW of Charlotte (under the management and direction of their GM). Instead, in all the years I have bought and traded in my BMWs since 1986 I have never had a worse experience than dealing with this dealership including the GM, preowned Sales Mgr., and Salesperson. They truly are an example of why used car dealerships have such a bad reputation. read more

i own a 2014. ls 460 & a 2018 500. please save your self headache & heartache and possible ur life. i had 3k miles on the 500 2018 and my tires shredded and i lost control of the car going 80..it is a manufacture defect. Now there is a fuel pump recall as of jan 2019 and my car has been undriveable for 45 days already. Please do not buy this car from hendrix lexus north lake read more

AMAZING !!!!!!Asher was so nice and very helpful,made my experience at BMW enjoyable.I will be telling all of my friends and clients to go see him when in need of a used car. Thanks Again read more

Hendrick BMW - Auto Repair Near Me - Charlotte, North Carolina

Let me start by saying, I have purchased several cars from the Hendrick family dealerships and always felt good about the process until my two most recent experiences. One of which I decided to purchase from another Lexus dealership instead of the one I have always dealt with and the BMW, I reluctantly purchased from Hendrick BMW. The best part of the buying experience was the first 10 minutes with the salesman and the test drive, after that the transaction went down hill fast. First, I was provided a deal nearly $4k over what another Hendricks BMW dealership offered me for the exact same car that would have had to be transferred to them from the Charlotte store. Once I provided the documentation, I was told to hang out for a few minutes so they could verify the deal as if I were a common criminal. After being verified, I was told they could match the deal and sell me the car. We agreed on a price and I thought we were nearing the end. Little did I know, Hendrick refuses to operate like most if not all other dealerships in the state of North Carolina when a customer comes in with an auto power check or commitment letter from the SECU. I was told the only way to buy the car was to finance through the dealership more importantly BMW or wait until I could do business with the credit union. Meanwhile, "Its the last day of the month, so we won't hold the car until Monday and if someone else wants to buy it....we will sell it tonight". That was a tough pill to swallow considering, I offered the down payment and had financing approved that they would not accept. I advised the salesman that if the car was available the next business day, I would get a cashier check for the vehicle and would take it if it could be delivered which they agreed to. Monday morning, I got information stating the car didn't sell, so I could purchase if I was still interested. I went to the Credit Union, got the check and text my salesman that I was ready for the delivery of the vehicle and he set everything up. He called me back 20 minutes later and said my manager wants to see a copy of the check before I can proceed. At this point, I was beyond angry because they had already talked with the credit union, I did my part, and was then told pretty much we don't believe you so take a picture and make sure you send all the pieces of the check. I have bought many cars and never been made to feel like a peasant before in my life. The way I was treated and the lack of respect given to me was only tolerated because we are still in a global pandemic and cars are not as readily available as they use to be. It's unfortunate the Hendrick automotive group has lost a loyal luxury brand customer due to poor customer service experiences. It's my hope that people take time and do their research when dealing with this company as when you dig deep into these reviews similar things have happened to others. read more

Hendrick BMW is currently operating out of their temporary facility until their new place is complete in a few months, but the quality of service is still the same. I just ordered my new Bimmer for European Delivery and could not be happier with the experience to this point. Our rep (Jason Neville) has taken time on two different days to answer our questions and allow both my wife and myself to take test drives, even when at first I had told him that we may not be placing an order until December. We never felt pressured or rushed throughout the process. With European Delivery, there can be a lot of back and forth in getting things set up. Jason has been incredibly responsive in providing us with the information that we request. I have seen that many of the reviews have to deal with the service department. I have had my current BMW in on two occasions and received professional, courtesy service. read more

Had a X5 a few years back, not a great experience, but got an NEW car from them and what a DIFFERENCE! They have a great new sales team lead by Matt!!!! Thanks for all your help. What a great car I am driving now. read more

My wife loves her new mini. Let Jeff Shinn help you with yours. Jeff truly cares and that's why I recommend him.

They close at 3:30 on Saturday and closed on Sunday. Do these people even sell cars? Bankers hours? I just moved to NC and am shocked. 9am-9pm is what I'm used to ... gotta make sales baby. Open already! read more

I recently bought a BMW auto from an independent dealer and Hendrick on Independence Blvd, Charlotte is the closest Dealer for service . On both occasions, I had to wait an undo amount of time-like 2.5 hours on the second visit for an oil change! Ridiculous! They also(twice) tried to sell me a set of tires for $1,700 on a car with only 18,000 miles on it! The people were very polite but everything else about the visits were extremely disappointing. read more

Tells you they had a car in stock and 1 hr later tells you a different story. Tells you this is the final price but later tried to trick you on the warranty. Willing to lie just about anything to get your money. read more

I have been a customer of the Hendrick BMW dealership on Independence for almost a decade now, and their excellent service on all fronts has ensured that I will remain a customer for life. All of the team members I have interacted with over the years at the location have provided courteous, attentive, fair, and prompt service. I have worked with Michael Dickerson on the sales side for a number of years, and he has been so nice and helpful. Cody Campbell on the service side has been fantastic. He always goes above and beyond to be genuinely nice while being prompt, setting expectations, and explaining the service process to me (someone who doesn't know much about the inner workings of cars). I have gone to the dealership recently (during COVID-19), and Cody and the rest of the team have made the experience pleasant with all safety measures in place. Highly recommend Hendrick BMW for your BMW car buying experience!! read more

What a great experience I had buying my first car! Jeff Shinn was so easy to work with, and helped me find the car I was looking for. Thank you for top notch service! read more

Our service experience was excellent. We are not from Charlotte nor dis we buy our car at this dealership. The entire customer experience was enhanced by Saad Mubarak, our service manager. We had a fee unconventional requests since we were not in town and it all to place without a hitch. If you are fortunate enough to work with Saad I'm confident your experience will surprise you to the upside as our did. read more