Brian Rivas was an absolutely amazing salesperson! He took his time to get exactly what I needed, and even some extras. He worked with me through the entire process, and really made it the whole tiring process of buying a car worth my time. I will return to him anytime I need to purchase a new Kia. read more

The Hersons KIA Customer Service Team is unbelievable. I have always had a great experience there. Joe F

Went to Herson's Kia to buy a 2022 Kia Carnival ( $40,000.00 ) that they had in stock, went there and made the purchase, after signing the contract Kevin Murphy came in and said we could not take the car because they had a recall for a fuel line, they gave us a rental so far so good. Well, my wife received and email I think from Kia and 1 of the questions were how do you like your new car and 1 of her statements were, don't know because we don't have the car yet , well after we received the car at our home (because we live an hour away) and they said they would deliver the car to us. We received a phone call from KEVIN MURPHY and that man cursed us out because of the review that my wife wrote which she was only being honest because we really didn't drive the car yet to see how everything was. Well i tried to contact the owner and could never get through to him, If the dealer ship would have been closer I would have went there and punched KEVIN MURPHY in his face . He is an arrogant idiot and thinks he is god , I can't understand how he keeps his job ,you don't treat people that way. I would never recommend that dealer ship nor would I ever buy a car from them . They really don't deserve any stars at all but you have to hit 1. read more

I found this dealership to be one of the shadiest I've ever encountered. First of all, they apply pinstripes to all their new and used cars as an excuse to charge a bogus $995 up-charge. On top of that and their additional fees, you are completely ripped-off and don't even know it. They spring these fees on you "after" you've negotiated the price for the vehicle. This is Psychology 101 where you feel like you've wrapped-up negotiated, have or are close to the price you wanted and then simply accept the additional fees. They didn't even tell us about them and I saw it when signing documents. But your car is already prepped and ready? Really? I ended-up walking out of the dealership and wouldn't go back there again. There are so few dealers you can actually "trust" but this is the complete opposite. read more

I told them I didn't have much time to spare so they helped me out a lot. My sales person told me what documents to send in so by the time I got there, everything was ready to go! Took just a small amount of time - got there, went into the office and drove off in my brand new car! read more

Herson's Kia - First time I experienced such a quick car buying process. Nice people, painless process. - Car Dealers Near Me - Rockville, Maryland

Went here to get a bid on a trade-in for a Mercury Sable, with the intention of getting a new Kia Soul in the very near future. Spoke with Sabbir. In coming up with a used car bid, they wanted to know if I had gotten any other bids. I said that I had. They wanted to know what it was. I wouldn't tell them, instead telling them the blue book value for a trade-in. That's when they explained that they didn't go by blue book, since, according to them, that's only for private sales (I call bulls--- on that, since Kelley Blue Book lists a separate, higher value for private sales). After they hemmed and hawed about the blue book value, they came up with a bid. It was better than another dealer's bid. When they asked how they did, I told them that they had done better (but not by how much). I also told them straight up that I wouldn't tell them what it was no matter how much they insisted, nor would I identify the other dealer. I also said that I wasn't buying the car today no matter what they said or did. I was there for the bid only. I got my bid - in writing. This is where it got amusing. When I indicated that I was going to a third dealer down where my parents live, he inadvertently admitted that car dealers were dishonest scumbags. He said that the last dealer always gets the sale, because they'll undercut him and get it. Translated: he didn't give me the best deal, and just admitted as much. He even offered me an extra hundred bucks to buy a car from him right on the spot, and that he was already at rock bottom on his bid to sell the Soul to me (why should I believe that when he was offering me an extra hundred that he apparently couldn't spare?). After I realized that he was just complaining about how I'm actually being a smart shopper and not just blindly giving him all of my money, I stood up, bid in hand, and thanked him for the bid before beginning to walk away. I ultimately did not buy the car from Sabbir, but instead got the car from a different dealer. read more

Their website says the service department is open on Saturdays but in reality it is open only every OTHER Saturday. Zero respect for their customer right there. read more

Just bought my 2014 Kia Soul from them today. When my husband and I walked in, we worked with Han. No appointment. Han was nice but, really to the point. Professional, however. Who i was really impressed by was the finance manager Chris Hall. He was great with my son and really made some good moves for me, in order to keep my rates low. All in all, I don't have that "duped" feeling that people sometimes do once they walk out of a car dealership. I will be doing business with them again, as I have a warranty on my car. read more

The service department at hersons Kia is amazing! The people are so friendly and always courteous

I bought a 2013 Optima here a few months ago. The decision process and purchase were stress-free and actually a lot of fun. Ethel was very patient with us as we went back for several test drives. She even let us take a car home to make sure our golf clubs fit OK! The manager gave us a good deal and everyone stayed late to finish all the paperwork so we could drive the car home that night. So far, the service department has been very professional and polite. Most important, I'm really enjoying the car. read more

My daughter and I went for a test drive at Herson's Kia. Our salesperson, Ken Mitchell, was a great guy. He was very friendly and helpful without being pushy. The next time we're in the market for a car, I'll be calling Ken first. read more

In all honesty, I was faced with a diagnostic issue with my car that caused quite a bit of conflict between the service department and I but the professional nature of the service manager Josh and his staff put my mind to ease. If you face any issues with service, I'd highly recommend speaking with him first. I'm definitely satisfied with the resolution of this conflict and would do business with Hersons in the future. read more

If you want to be the victim of a predatory loan, make sure you go here. Clearly they don't get much business because they must charge outrageous interest rates (22.9%) to make up for the sales they don't make. Jose was my salesperson and it's obvious he wasn't well versed in what he does because the whole time, he didn't seem very present in the moment or like he even cared what was going on. Anyhoo, bottom line is I really needed a car and got trickbagged only to be told after the car was sold to me that it's "out of their hands" and I needed to take it up with Capital One, thanks for caring Kia. I've been back 3 times since the car was sold to me in October 2016 and I have spoken to a "new" finance manager every single time...that should tell you that there's some funny business going on. Filing a complaint with the CFPB as we speak... in regards to this "rep" that responds to these negative reviews, that person is fake and the "advice" the male they had call me was ridiculous. Laura, whoever you are please focus on your customer service levels instead of going back and forth with me on yelp. Of course I know you guys don't determine my interest rate but you claim you gave me the "best" rate which is an outright lie. BUYER BEWARE-CFPB complaint has been submitted and is already in process read more

When I checked out after my last service at Herson's, I forgot I had a 5% off coupon until after I was rung up. The person helping me assured me I could have the 5% off, but as he wasn't a manager he wasn't able to refund me then. He said he's call the next day and sure enough he did, I called him back and he refunded me the 5%. I continue to be thrilled with the service from Herson's. read more

I live less a mile from here, I brought my 2012 Kia Sorento, I had a great experience. I really wanted to give this place a negative marking, because their service department and sales don't communicate with each other, and some people that work in service (not the techs, but the advisors) have no clue what they are doing, I rather not take my car here, but because they have after hour drop off/pick up I have to go here, I get off work at 930pm. I like to put out the advisor I use his name is JESSIE!!, I love this guy, he is by far the best advisor ever!! even when they mess up, Jessie is up front and honest and he will fix my problem unlike other advisors, who lie and hide things from you. So I suggest if you are going to bring your car here ask for JESSIE!! read more

Update: We did receive a gift card in the mail to offset the gas that was used. That was greatly appreciated.

Love Herson's in Rockville. Got my 1998 CRV new at Herson's which still runs like a top. We just bought a used Accord at Herson's Kia at a very good price. Service was thorough and friendly. Herson's is a trustworthy dealership - a rare gem in the world of car sales. read more

Bought a used 2005 Honda CR-V from salesman Aaron and his manager Chris. Negotiated a fair price and was treated much better than other Dealerships I have been to. Chris saw my hesitancy at buying an AS IS car and agreed to a 30 day warranty. When on the 27th day the check engine light came on, I returned (without an appointment) to the service department where Alex Roomets listened to all of my concerns and facilitated the repairs within hours and in time for me to make a previously set Doctors appointment. Furthermore, as the car was listed in the computer as an AS IS sale and the service manager wanted to charge me for the repairs but Chris Andrakakos, the sales manager, was as good as his word and the repairs were done at no charge. Thanks Chris and Alex for making me believe that people selling and servicing cars can be extremely fair and honest. I am particularly grateful to Alex who went above and beyond and took such care to ease my nervous concerns and explain everything to me. These are good people to deal with and I highly recommend them read more

The worst dealership! Their advertised 2-year, 24k miles maintenance program is an absolute fraud! It covers only three visits. Vary bad customer service, the manager was hiding! My biggest mistake was buying a car from them, they underpriced my trade-in. Don't go there, they are one team of crooks. I bought a car from them and now I am struggling with it. I bought my car August, 2014. My current mileage is 23 350 read more

Be very careful with this place. Read the fine print when it comes to their "Free Two Year Service", when purchasing a new car. They will screw you out of your last "free" oil change telling you that the program only covers THREE oil changes. Clearly this makes no sense, especially when you're told to change the oil every six months....so I did the math - two years equals four oil changes. Of course when I brought that up to the inept service department rep, I was told, "well you purchased the car on this date and now it's expired." Shakin' my dang head. So Herson's gives this numskull the authority to allow a customer to walk away over an oil change? I've lost complete faith in this dealership and will not return to the service department again...I'll go the extra couple of miles to King. And sorry, Felix, as much as I liked working with you...I won't be purchasing another car here either. read more

Stay far away from this place. I purchased a 2012 Chevy Malibu (68k miles) in late December 2016 from the used car sales manager- Kevin. In the three months since buying the car, I've spent well over $1,000 at various mechanics and have sacrificed an immeasurable amount of time trying to fix problems with the car that appeared only a day or two after driving off the lot. In addition, the car still needs about $1,500 more worth of repairs. Before buying it I was told by Hersons that it had no problems at all and was in great shape. So I brought it to another mechanic to do a pre-purchase inspection. They found a couple problems- minor oil leaks and a part that they recommended should be replaced. Upon informing Kevin of the problems, I agreed to buy the car if the problems would be fixed, and we got that arrangement on paper. The car was kept with the Hersons mechanics for them to fix up, and several days later I heard back from Kevin. He said that their mechanics had inspected the car and didn't believe any of the problems should be repaired. He tried to convince me that the car is in great shape and didn't need the repairs. I told them I wanted them done- after all, our written arrangement was for them to make the repairs- whether they believe they are needed or not. Ultimately, they made some of the repairs except for one. After I drove the car for a day or two, I started to hear loud, low-pitched, humming noises with vibration in the steering wheel and gas/brake pedals at higher speeds. The car also did not drive straight and veered heavily to the right when driving. Since Kevin believed the car was in impeccable condition, I took the car into a second mechanic for a diagnosis. It took two visits but they rotated and balanced the tires, did an alignment, and said one of the struts and tie rods were shot which may be causing the problem. After relaying this news to Hersons, they agreed to have their own mechanics make the repairs. There was no improvement at all. A week or two went by and the noise worsened (got louder, started having grinding noises, occurred at all speeds, still did not drive straight). I took the car into Hersons again and took one of the mechanics for a test drive. He immediately noticed the noise and said it was probably a problem with the wheel bearings. Kevin agreed to replace one of the bearings and another alignment was also done. There was some improvement. The noise mostly went away, but the car still did not drive straight. However, right after they replaced the bearing there started to be another grinding noise- heard only intermittently. It got louder/worsened over the next several weeks and could be heard at all times when driving, and was accompanied by vibration in the steering wheel and gas/brake pedals. The car started to shake/wobbly feeling when driving. I took it in to a third mechanic for a diagnosis and they found several other suspension/steering parts in bad shape. They replaced one of the calipers, both front rotors, both front brake pads (they were "new" when I bought the car). No improvement, so I got in contact with Hersons again and they agreed to pay for a diagnostic at a Chevy dealership. The dealership found several things: a bad wheel bearing (which happened to be the same one that Hersons replaced), a bent wheel, bad belt, and worn rear brakes, and said the wheel bearing was causing the noise. The estimate came in at over $2,000, and I notified Hersons about this. Spoke to Kevin who refused to cover any of the repairs- even though the major problem (loud grinding) was due to the part that Hersons mechanics had replaced. Perhaps it was a bad quality part or the job was done poorly. I had Chevy replace the bearing and the noise is gone. Again, do not take your business here. You may see a car that looks good...and maybe it's at a price you like. You may even take it to a mechanic and pay to have it inspected and not find anything serious. But like what happened to me, there can be intrinsic problems with the car that show after it's driven for just a couple days or a week, that won't be noticeable during a 15 min test drive. Don't risk anything- go to a better place to buy a car! Avoid Hersons! read more

I wish I'd learned this lesson before I walked in the door at Herson's Kia: don't believe what people here tell you, and verify their statements in writing. I thought my car-buying experience was going to be a good one, because it was a reasonable price for a reasonable car....but as soon as I walked out the door with my 2013 Kia Optima EX, my experience changed. At the time of purchase I was told a number of lies that revolved around how easy the process would be. We wrote down 3 issues with the car that were promised to be fixed and were written down on a form (3-ft long scratch on the side, front spoiler needed replacing, and a small divot in the windshield needed filling in). That form, it turns out, was not given to me and was never to be seen again. When they entered the items into the computer they only put 2/3 issues in. I have had to fight for a full month - around 15-20 phone calls on my part - to get 1 out of the 3 issues fixed. I was told that my car would have 3-months of Sirius radio activated - complete LIE, they don't do that for used vehicles. The title transfer for my trade-in would be handled by them. (LIE - I had to come back in to sign it over). The new stickers for my car would be handled by them. (LIE - I haven't seen the new stickers yet, and they are about to expire.) On top of the existing issues, both my car keys' batteries did not work, so I had to drive back in to get batteries in order to use my car keys. There was a plastic sheet on the driver's side that was put there deliberately to cover up a hole in the mat below it. (TBH, I am so sick of dealing with the known issues I haven't even bothered to ask about that...but it is kind of a metaphor for my whole experience here.) While dealing with all these issues and trying to legitimately work with Herson's, my phone calls don't get returned. I've had managers promise to call me back the next day, but another week will go by without hearing from them. You need to call them back repeatedly and not leave messages on their answering machine if you actually want a response. If you want repeat customers, provide a little better service to your actual customers. All I needed was a few issues fixed to be happy with your service - issues which were agreed upon at the time of sale. Instead, I've been lied to again and again. read more

This dealership is the worst. I went there to look at leasing a 2015 Kia Optima EX. They emailed my son the day before telling him that they had the exact model and color he wanted at $199 a month for 36 months. So we go to the dealer and test drive the Optima EX, which is a great car. We get all the old tactics, oh we sold that car yesterday, tons of cars sold yesterday, dealership was packed with buying customers. Right... So we ask if he can get the car model we are looking for from another dealer which they all do. Said he could do that. So then we asked for the terms of the lease with $4k down. I had to tell them that Kia was offering $3k off any leased Optima. Let's see with $4k down (Kia only asks for $2k down) to make the monthly lease payment less and another $3k off the leasing price of the Optima that brings the MSRP of $28k down to $21k. So the lease should be around $199 a month. Well over comes the Finance guy who shows us a printed paper that you would show children in a kinder garden class with a large figure showing the monthly lease payment at $289... I asked him where he got this monthly figure and that is was too large for the negotiated price of the car. He talked real fast and what he didn't say was that he charged us another $4 to $5k in the lease contract basically whipping out the $4,000 down along with the $3,000 incentive from Kia. Wow, he did magical math to gouge us out of an additional $89 a month for 3 years. Stealership is the best word for this car dealer and do yourself a favor and don't go near Herson's Kia in Rockville, MD! read more

I had an extremely terrible experience with Harson's recently trying to purchase a used Honda CR-V. I dealt primarily with Soloman, but I was in contact with his manager Kevin Murphy as well. I found a good deal on a used Honda online and contacted the dealership directly. I provided my Drvier's license, insurance information, and credit card information over the phone to make a $500 deposit to reserve the car and pull it off the lot. It turns out they never charged my card and promptly sold the car two days later. Solomon never admitted his fault, continuing to say he was sorry that "they" made a mistake, referring to other sales associates. What likely happened, was that he never put my claim into the system and therefore the car was not pulled from the inventory. This was all after many phone calls, emails, and assurances from Hearson's. I even spoke to Mr. Murphy the morning the car was wrongfully sold when he called me (at this time I didn't know the car was to be sold) and said thank you for the return call and that I felt like I was in good hands with Solomon. I could not have been more wrong. I was outright lied to by Solomon or he had a total failing due to incompetence, neither of which speaks well for this dealership or its staff. I will certainly be taking my business to other, more reputable locations and I recommend you do the same. Used car dealers have a very negative connotation in American culture, the staff at Hearson's absolutely confirmed that stereotype. read more

I had the best experience here! I bought a 2015 Honda ex from here and I'm in love! The salesman Shane was the best!!!! Everyone was so nice and he made it really easy to just come in and by the car! The manager was great as well! Everyone was so happy and nice! Will definitely recommend my friends and family here!! read more

Still have not had closure on this issue which is not good for future business with Herson Kia and also i would not recommend anyone too buy a car from them. At this point my front pads and rotors should be replaced and i should be given a rental car while i wait or some sort of service agreement for the ordeal i have been put through since March when i purchased the 2013 Honda Accord. read more

Went to buy a car. Was offered a very high price. The sales manager made a rude remark about how if we wanted a better deal we should go elsewhere. Went to king kia and bought car for over $1000 less and was treated with respect. Why would anyone visit this dealer??? read more

I bought my 2012 Kia Sorento here and had a wonderful experience however the service department has no customer service what so ever. I have been taking my vehicle to the service department for as long as I had my Sorento. This last service I was told my front tires have uneven tread, well they replaced a Left Front strut upper bearing due to a malfunctioning however when I got my car back it was pulling to the right they told me to bring it back that they will do an alignment for me they had me waiting for 45 minutes and told me your alignment is done. Now my tires are uneven worn out and I call to speak to the service manager he tells me he does no see any records of my car ever had an alignment done."The service manager" Josue Berrios gives me all kinds of excuses and bs of why they did not do an alignment on my car basically because warranty will not pay them for an alignment. If you touch the front or rear suspension in any kind of way you should be doing an alignment to make sure there is no further problems like I have now. Of course now I am on my own they are not taking any responsibility what so ever. I told Jouse Berrios they have lost a customer over an alignment which probably cost $89.95 . I spend an average of $300.00 every time I take my car there. I will not bring my Sorento there for service ever again. I would rated zero if I could. Monica Martinez read more

When I was ready to buy, came in to see if they could match prices in Va for a model they also have in stock but they were not even close, highest of all area dealerships by almost $1,300, compared to Fairfax Kia. What they offered for tradein was also much lower. For that difference, it was worth it to go to Va even though I live down the street. read more

My wife and I went in at the end of November to purchase a Kia Sorrento. After finding a 2016 certified pre-owned vehicle (versus a new 2017), we decided to go with the pre-owned. After our test drive we worked with at least (4) different people to finalize the purchase, from seeing the vehicles, to financing, to negotiating on a price, and spent over 4 hours there! After negotiating a final price and signing the paperwork, we went out to drive away in our vehicle. Unfortunately they were "off" by about 40-50 miles on the odometer, and the car was not cleaned (soap on wheels, dirt and dust throughout car). While I was disappointed in the poor cleaning effort of the vehicle and would have expected more, I was more upset at the mileage, simply because the paperwork I signed indicated one number (which they said the salesman would check prior to the sale) and driving away indicated another number. The finance person, who at the time we were dealing with, apologized for the incorrect odometer number, but did not think it was a big deal. The big deal to me was that they lied to us about the number, and, along with the car not being clean (both inside and outside), I felt we were owned some explanation and apology for this. Since we were not getting it from him, I asked to speak to the General Manager, who, came out, apologized (he himself communicated his displeasure to the cleaning crew), and did his best to make it right to us (offered us a free tank of gas and thorough cleaning when we are next in the area). Furthermore, we told them we wanted our license plates mailed to us when they arrived, yet I received a phone call (again from the Finance person) telling me they were ready for pickup. After calling him back to explain we agreed to have them mailed to us, it took about a week before they arrived. All in all, a decent car buying experience, and we felt we got a great deal. A little disappointed in the amount of time spent at the dealership, including test driving, trade-in, negotiating, and paperwork, and displeased with the Finance person on the length of the financing paperwork (and time spent on this area) and the lack of cleaning of the car, but the GM was caring and helpful throughout the day. read more

Wanted to purchase a vehicle listed online (their website). Called to explain that I was interested in purchasing and if I could put a deposit down as I live in eastern OH. Sales manager said that the vehicle was coming in the next day and were not taking deposits on it. So I explained that I was willing to purchase the vehicle today (I have preordered and purchased off plenty of other dealers in the past). He said he would not sell to me until he had the vehicle on the lot. Not sure how you can actually post a vehicle online with a price on it but it not be "for sale" or available to purchase. Needless to say I contacted Kia customer care. They explained that what this dealer was doing was "unethical" however they had no control over how they operate as dealerships are all independently owned. She explained he was probably doing this to get several people to show up the day next day when the car arrived to create somewhat of a "bidding war". I have no problem with a dealer wanting to take advantage of supply by marking up off of MSRP, however, the practice of listing a price but refusing a sale just draw in people to create a bidding war is unethical business practice in my opinion. Stay clear of this dealership. read more

Thank you Alex Roomets of the Service Department. The service I received from you and the rest of the Herson's team was excellent! I bought my 2012 Kia Rio in Silver Spring, they no longer exist. Herson's was the next closest dealership to me. I came in to get 2 new replacement remotes (in 4 years the pin that holds the key on both remotes have broke, poorly designed Kia!) While I was there I decided to get an oil change. When my car was on the lift, the mechanic noticed I had a tire that was I very poor condition and a safety problem with a wheel. (From a pothole I hit the week before) It was a Friday evening and the mechanic was able to fix everything that night! I'm so glad I found Herson's, my new dealership! read more

My sister and I walked in to this dealership, just shopping, with no intention to purchase a car that day. Our salesman Aaron was very personable and I did not feel pressured once to make a purchase or a decision about anything. The director, Kevin Murphy, was also extremely knowledgeable and helpful in finding BOTH of us the EXACT cars that we were looking for. Needless to say, both my sister and I closed deals on our dream cars that very day at a VERY reasonable price. If in the market for a good, cheap, reliable used car, I would head over to Herson's Kia before wasting time haggling with manipulative used cars salesmen. Great service, great personalities, overall the BEST and easiest car buying experience I have ever had. read more

Stopped in on a whim looking for a car for my daughter. Aaron was fantastic in looking for cars in my price point. He did continuous follow up! Would highly recommend working with Aaron. read more

This is the worst dealer you could buy a car from. Bought a 2013 honda accord in May and have had break issues since. They replaced finally the front pads and still the issue came back about two days later. It is a shame how this dealer treats it's customer's and yet does not give discount on there cars. read more

Josh and the other employees were very friendly! Josh answered all my questions and had patience with me so I could understand the details for my service. He went above and beyond to make sure I had a great experience. I would definitely recommend Hersons service department! read more

I bought 2 times my car from this dealer. The first time was in 2009 when they just to sell Honda cars I had a good experience. In 2011 I purchased a Kia because they did not sell Honda cars anymore. When I went to buy my car everybody was very helpful. However when I started taking my car for oil change and doing other type of body work they became very disrespectful people especially those two guys that work in the front desk. One time I went for a oil change and they suggested me that my car needed tires rotation Therefore I followed their advice I accepted the tire rotation. However previous to that my tires where marked the front and the back side. Well, they gave me back my cars saying that everything was alright ready to go Meaning. that my oil change was done and my tires were rotated. When I got to my home I checked my tires and they were in the same place. So, I though that they would call me or say something I could not believe what I was seeing. They did not rotate my tires and they charged for it. I wanted to come back intermediately however I had something else to do for work. I was speechless for what was going on. I went back for another oil change I told them about my tires and in the beginning they denied and after I showed them the marks of my tires their face changed completely. They say that they were sorry. However after that visit they sent me a survey and I honestly wrote what happened to me. The manager called me to asked me why I gave them low number in the survey. I told him the reasons why. And he said that he was sorry and he will make sure that, that type of issues don't happen again. So, I though that in that place they really listen the customers. I was impress. However, when I went back for another oil change the front desk people completely ignored me. I made an appointment for 11 am they took my car and did not say anything else around 1 pm I said what is going on. They say in one hour is going to be ready to go meaning at 2 pm 3 hours for oil change. Overall, I think this place is full of disrespectful and unprofessional people. Why do they send surveys if they don't like to heard bad things? It seems that they became vindictive after the survey. I found another place were they do way better work in my car than Herson's Kia from Rockville - TRUST IS BROKEN. read more

just trying to test drive some of their higher tier kia's - which they don't have - then they saw me driving a 7series bmw and told me kias' are now better than any of the bmws - ok guys lol read more