The worst experience in renting a car. One person working. Long waits. And now I have a car with…read morethe check engine light on. No one responding to my messages all weekend so I couldn't do my weekend plans. Now I'm waiting on a Monday morning to see what they are going to do to remedy this. And you guessed it, only One person working, so this will be a long time.

I can't speak for all enterprises however the one in Chalmette Michael is fantastic they really do…read morego above and beyond.

After reading the abysmal reviews from the large rental car companies in the area, I reached out to…read moreA Priority One and met James. From the jump, James delivered amazing customer service. He was kind, communicative, professional, and easy to work with. His prices are reasonable. He had just the kind of car I needed, and James goes above and beyond - he picks you up from the airport! You will not get that kind of service from the large companies. He also will bring you back to the airport after you drop off the car. I highly recommend James.

Much more affordable than all the other car rental places. They drop off for you where you need, at…read morethe airport or where you are staying, and they will drop you off at the airport, no extra charge. Extremely reliable, friendly, and helpful. Smooth, easy, and quick, unlike the airport rental places. I will use them from now on and always recommend.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

I booked a car for December 27, 2026 at 9am to December 29, 2026 at 9am. They call me a day before…read moreat noon saying that they will not have a car for me for the next day, bad news. But, the person put me in contact with the custormer service, and after 20minutes of AI boot, I finally got a human on line and they fully reimburse my booking (hopefully...) and they were able to book me a car (for the same cost) at the airport location, with a drop off at this hertz location. The rest was definitively fine, pick up was okay since they had cars and drop off was express, just gave the key and they send me the statement 2hours later without any extra-charge as planned. So, overall not a bad experience because airport location had cars at the same price.

We made a reservation in January. Our reservation was for June 4. Now they tell us that they can't…read morereserve the reservation because the prior renters hasn't rentered the car yet. We are a large group that wanted to take a family vacation to DC. Now we upshit creek without a paddle. I will never rent a nothing from these people again. Have a good day

OMG!! I cannot scream loud enough on such a wonderful experience I had with my rental. It started…read morethat I called prior to my reservation time and they did not have any vehicles. After being on hold, I was offered something smaller, which was fine. Made it to the location and Davis has the car clean, and ready to go. He was the only person working the counter and ran a tight and efficient ship. Would definitely come back again to this location and have a new CSR bff. Keep up the good work.

We've used this rental service at least 3 times now. I'd recommend them as they do always come…read morethrough with a car. But I will say, definitely make an appointment and call before you come to remind them so that they have a car ready for you if you want it to be timely. Two out of 3 times we have had no issues with the actual car we've rented. Once it smelled of cigarette so bad that we had to ask for a different one. The staff is kind, efficient and seem to handle everything professionally. There is ample parking, in a safe lot next to a busy tire place. There is a customer bathroom, a wating area and is wheelchair accessible.

Aj tuxedo rental closed after Hurricane Katrina but has aj laundry and drycleaning in the whole…read morebuilding.

Just rented at this location. Professional, friendly, courteous, engaging are just some of the…read morewords I can use to describe the young lady that took care of my reservation! I read comments on here and was worried about getting a car so I called ahead of time was assured by Ariel that cars were available. When I showed up Ariel was there and made the rental process as seamless as possible. Great experience and will definitely rent from them again !! People, give them another chance !! Ariel told me things had changed and she is definitely right !!! Thank you again !!

This company is horrible. I accidentally left my backpack in the car for five minutes. Ran back to…read moretry and fetch it. The car was taken to another lot and mysteriously the bag disappeared. Yea probably because one of your employees stole it! I emailed corporate to let them know what happened...no response. Do not rent from this company! And if you do...I hope you do not regret it.

Yesterday, my car broke down, and I needed a tow. Crosstown came to my rescue, and took excellent…read morecare of my car, pulling it up onto the back of the flatbed with ease. Jarvis Antwine, my driver, was super friendly, and we chatted all the way back to my house. He was even kind enough to help push the car back up the driveway and under the carport. (My street was really crowded with parked cars and didn't allow for the tow truck to maneuver, so we did it manually.) If you get stuck on the side of the road, call Crosstown. They can definitely help you out, and you'll be well taken care of.

Nobody wants to need a tow. But if you do, these guys are awesome. Good response time, and cool…read moreguys. Top recommendation.

Brandon and Adam were very professional on my rental and return. I think my complaint is with the…read moreway Hertz will accept a reservation request and confirm it even when there are no cars available. none. zip. nada. The solution is apparently to make a reservation and then call the location before coming over to see if they actually have the car you reserved. Sad but true. Live and learn! I will be very careful renting with Hertz in the future. Brandon was nice and professional when he told me there were dozens of reservations and no cars at all. What could he do? Well, he rented me a massive, huge, gigantic full-size heavy-duty Ram 2500 truck! Hey, I like adventure and this qualified! I got to drive this beast, very carefully, around New Orleans for a few days! What fun! I even parallel parked on Magazine Street! What a challenge! I didn't put a single ding in it and I did my best to avoid the infinite number of potholes in the roads around here. It rode like a tank and drove like a tank. The biggest challenge was actually getting into it! My wife is a strong tough sweet cookie as she climbed up there no problemo! It's high off the ground! I on the other hand, suffering with sciatica pain, had to experiment until I found a way to use my left foot and leg to climb up. Once I figured that out, life in a jacked up massive heavy duty truck land was good!

This is the second time that I have placed a reservation for this place and they have had no cars…read moreavailable. They offer me an upgrade but it's not free. You're going to pay full price and it's usually a $200 increase. I do not recommend this Hertz location if you go with Hertz at all I'll do my best to call customer service but they're probably not going to help cause they told me there was nothing they could do last time.