We flew into Denver from CA to visit family and then planned a vacay to Glenwood Springs. We had…read moremade a reservation with Avis in Northglenn months in advance and had an appointment to pick up the car. On our way to the Avis facility he received a call telling us that there was no car for us. I have no idea they "reserve" cars but then give the cars away. We got nowhere with Avis customer service so we drove the Hertz in Broomfield on a whim. AJ met us at the front desk and even though he was really busy, he listened to our story and went out of his way to help us get a vehicle at a reasonable price. He cleaned a truck, put a bed cover on it, and had us on our way in under a half hour. We could not have been more grateful for AJ taking a really bad experience that wasn't even his fault and finding a solution for us.

"Amazing customer service! The team is friendly, accommodating, and always willing to make…read moreadjustments when needed. Jason and Elijah went above and beyond to ensure a great experience. Highly recommend!"

This location isn't even worthy of 1 star more like 0…read more BEWARE: FRAUDULENT, HOSTILE, AND COMPLETELY UNPROFESSIONAL - DO NOT RENT FROM THIS LOCATION I am warning everyone right now: DO NOT rent from this Avis location. This was one of the most disturbing and unprofessional experiences I have ever had with any company. I prepaid two weeks in advance for a sedan (Toyota Camry or similar) with a 6:00 PM pickup. On the day of, they called and told me I had to arrive by 5:30 PM because they close at 6:00 PM--yet they allowed a 6:00 PM booking. Completely misleading and unacceptable. When I arrived, the situation immediately felt off. The employee helping me was not professional in appearance or behavior and rushed the entire process. I was handed keys to an SUV (not what I reserved) with no real explanation other than "sedans are sent out of Colorado." Then I was aggressively pressured to sign paperwork confirming no damage before I even saw the vehicle. I refused to sign until I could inspect the car, which clearly irritated her. Instead of doing her job, she lazily clicked the key fob and pointed to a random car outside. No walkthrough, no inspection, no customer service. When my additional driver asked reasonable questions about the vehicle, another employee jumped in with attitude and defensiveness instead of helping. At this point, it was obvious this location does not care about safety, transparency, or customers. We were told that if the vehicle needed tire rotation we needed to take the car to discount if we felt it wasn't safe. Unacceptable. Things escalated quickly. When I calmly asked the agent to slow down and explain the return process, she completely lost control--yelling, screaming, and telling us to get out. She literally kicked us out while we still had the rental keys in hand. It got even worse: her own employee had to physically hold her back while she was screaming at us, and another employee was telling her to "calm down." At one point, an employee even said, "I don't give a f*."** continued to scream like a psychopath. This is the level of professionalism you can expect here. I should have called the cops and reported these people, they were not worth my money being spent, very confused about the situation and what escalated to being kicked out for being a customer with questions went to the vehicle and saw damage, the tank was not full and the entire car inside was dirty. Glad I have evidence of it all. I should have went with Enterprise. My partner was so uncomfortable and disturbed by the situation that he refused to go on the trip at all. During the trip, I received a call from this same employee asking how things were going and offering a credit. I refused, because no amount of credit makes up for this level of behavior. When I explained I didn't feel safe returning the vehicle to that location, she became defensive and falsely accused me of smoking in the car--BEFORE I HAD EVEN RETURNED IT. I do not smoke, and making false claims like that is completely unacceptable and feels like a setup for extra charges. To make matters worse, my sister-in-law--who was there separately with her baby for her own rental--was also forced to leave due to the chaos and threats, even though she had nothing to do with my interaction. She goes down the street to Enterprise almost about to close, mind you without an reservation and receives a car without hassle, wonderful experience the agent went outside to do a walk through and was on her way. This location is a complete joke--rude, aggressive, dishonest, and operating in a way that feels outright fraudulent. I would never trust them with my money, my safety, or my time again. Save yourself the stress, the risk, and the potential for false charges--DO NOT RENT FROM THIS LOCATION.

We reserved a car months in advance for our family vacation. We had flown into Denver and were…read morerenting a car to drive to Glenwood Springs. On our way to pick up the car we received a call (literally 5 minutes before our scheduled pick-up time) saying that they didn't have a vehicle for us. I was confused and asked for clarification because we had made a reservation. I was told "cars don't grow on trees" and was made to feel that it was somehow my fault. Customer service made absolutely no effort to try to help me telling me that sometimes there aren't enough cars and there was nothing they could do to help. I could not be any more disappointed and will never book with Avis again.

Poor customer service unclean vehicle and the lady running the place lied about it -5 stars will…read morenever return to this place

I accompanied my daughter to Enterprise Car Sales in Thornton, Colorado after making an…read moreappointment. We were promptly met by Sophia who helped us buy a beautifully maintained 2026 Hyundai Tucson SUV with 21,000 miles on it at a very fair price. No pressure . No updating. Just courtesy, helpfulness and diligence. The car was in perfect condition condition, well serviced and Sophia walked us through the details, helped us with financing, had the car detailed, gave us a very fair price on our trade in and had us out the door in 2 hours. My daughter is elated and I was impressed. I would urge anyone in search of a used vehicle at a fair price to contact Sophia at Enterprise Car Sales in Thornton. By the way, her manager and customer service representative did a lot to help this Provo smoothly, so kudos to them as well!

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

Don't get me wrong, I like enterprise as a business but this was not a great experience. I really…read moreenjoyed that they picked me up from my car repair shop while it's getting repaired but I have been waiting for 45 mins now and the employee has looked me in the eyes 3 times while taking other customers to their car who came after me.

Don't rent from here, they'll make you pay for their mistakes…read more I was in a car accident and needed a rental while insurance figured things out and I was able to get a new car. They were very helpful, but the problem came after. I had to return my first rental car because I noticed a tire was losing air. Anybody who lives in the area knows there's been a ton of construction going on. No big deal, I called them and was able to bring it in, and they saw the tire was indeed losing air, documented things like they typically do when you return a car, saw no issues, so they replaced the rental for me and took the car back. I had no issues with the second rental, used it and returned it when I bought a new car. Cue a month or so later, and I get a letter in the mail essentially billing me for "damage done to the rental." To the tune of $1,400. It was for the first rental car that I had returned because a tire was losing air. Apparently, the steel wheel had been damaged and they had to replace it and the wheel. When I returned the car, the tire was not flat. Yes, it was losing air, but it was not completely flat and sitting on the steel wheel. The employee looked everything over and gave the okay. I'm assuming that they let the car sit after I returned it, and let the tire continue losing air, thus leading to the damage that I'm now being charged for. Shame on me for not taking photos of my own when I returned the car, like I've typically done in the past with rentals. I had a million other things on my mind with the accident, but I won't make that mistake again. Yeah it's a long review, because I'm really upset. Just don't rent from here.

I was helped by Nick and Tim, not only are they extremely professional and efficient, they do well…read moreunder pressure & theyre nice to look at too! They engaged with customers during the wait time which made it fly by, beautiful car, very helpful and smart young men! Thank you! definitely recommend. -Red Charger

I didn't know about the $300 deposit.which I was not expecting to have to pay other than that…read moreemployees were great and helpful

First of all ill start off with sayin i reserved a camry. Was left with a jeep compass ( not the…read moremost comfortable, lacking enough weight to pass big trucks safely on the highway) total p.o.s. I had to leave town and look at homes in nearby states. Was quoted around $300 online to rent it. Totally different price when i got there ended up payin $850 just to drive that shitbox off the lot. Will say the thing at least got decent gas milage but thats all i will say. The vehicle needed an oil change before i rented it at least that was what kept being displayed on the instrument cluster. Besides that opperating the navigation without any instructions proved to be a pain in the ass. Plus the parking break would engage every time you change a shift position ( very agravating ). Noticed a sign when you go in the office that said if you bring the rental back dirty they wil bill you an extra $400 so i made sure it was clean. When i dropped the car off 13days later my final bill was $1435.00 a hell of a lot more than i was initially quoted. By the way just thought i would add the employees were cracking jokes about a customer who was on the phone and got the camry that we requested and they were wanting the suv we were forced to rent at a higher price. Total bullshit I will never rent another car from any budget rental service again im very displeased and disgusted.

My review is for this location, not Avis overall…read more We got a bit of a lemon from the Denver Airport, and I tried to contact Avis corporate. I was on hold seemingly forever and they confirmed I could exchange the car here (about 40 minutes from the airport). I called this AM and I reached a gentleman that said he could help as long as a car came in when scheduled, but please call to confirm. I tried calling this afternoon, but all calls went to the Avis 800 number, and honestly, they were a little frustrating to deal with. I decided to just drive to the location, and the man I spoke with this morning was there. He remembered me, and was very friendly and helpful, taking care of the exchange in minutes. As expected, his phone was ringing and he couldn't answer so those calls were going back to the toll free number. Hiring is very difficult now, so I understand he was doing everything he could. I'd give 5 stars to the employee for his efforts and 3 stars to Avis -- that's how I landed on a 4.

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.