I was in the market for a new car. Specifically the Mazda CX-5 since I had ridden in one during an Uber ride. I couldn't believe how quiet and smooth the ride was. After doing some research it was time to start the process of buying. I had stopped at a Mazda dealership that was closest to my house. They didn't quite have the color that peaked my interest. Plus, I had a friend who purchased a vehicle from them. They weren't too happy with the way things went while they were in the buying process. I wasn't in any rush so I did some research on the next closest dealership, Herzog-Meier. On YAA's website there was positive reviews. On Herzog-Meier's own website there was several positive reviews in working with Carmen. I called the dealership, spoke with her directly, and set up an appointment to go for a test drive. Knowing the car buying process on both ends I was upfront with Carmen. I let her know I wasn't in any rush and that I just wanted to test drive the CX-5. The day of the test drive she was very accommodating and professional. She answered all my questions. If Carmen was unsure she was upfront and got back to me right away with an answer. We would go on several test drives over the course of a couple of weeks. All of them, CX-5's. I found the one I wanted, but wasn't quite sure if I was ready yet. I let her know that I still had a few things to think about and that I would get back to her. Carmen let me do just that. She didn't bug me trying to sell me on the car and what features it had. She knew I had done my research and that it was very big decision for me. Carmen was very patient and I cannot praise her enough for that. Now this process wasn't all smooth. After I decided to move forward with financing there was a hiccup in the F&I office. As they presented their menu containing the items they offer like extended warranties, etc. I noticed my base payment and APR was not where we had previously agreed on. It was higher. I pointed out the error and he was able to fix it right away. As upsetting as it would have been if I wasn't an informed customer I choose to believe that this was an honest mistake. They were accommodating once I noticed the mistake and it was rectified immediately. Okay, the paperwork is all signed. I'm thinking, "Sweet! Let's take this baby home." Nope. Carmen and I spent the next 30 minutes getting everything set up in the car itself. We set up the MyMazda app, paired the car to my phone, she showed me things on Apple Car Play that blew my mind, and answered so many questions I didn't know I had. Something that I thought about after the fact. If my mind was 100% made up when I had gone into Herzog-Meier Mazda I probably would've been in and out of the dealership with a new car within 2-3 hours. So do some research on the car buying process and go in with an open mind. You will be glad you did. The salesperson will appreciate it as well. Overall, I would recommend Herzog-Meier Mazda. It was an upfront process with no forced add ons. I purchase a car every 3-5 years and if this car runs as well as I think it will, Herzog-Meier Mazda will be my first stop. read more

About two weekends ago, I set out about 5 hours from where I lived to explore my options with purchasing a car. Please note that going to the Herzog-Meier Dealership was intentional pursuant to my individual research that I had done on the type of car that I was interested in. The service that I received after viewing my first car was somewhat concerning and troubling. I left the Herzog-Meier Volvo dealership feeling violated and disrespected because of the treatment that I received from the finance officer. Later on during the following week, I contacted the online sales person and she referred me to speak to a manager who was going to problem solve how I can get the type of car that I was interested in. The sales manager called me back about two or three days from the first call and stated that he was still working on my request. Although I never heard back from him, I wanted to be open minded and give this dealership a another chance. The second week that I went back there, a week ago from June 1st, I again recieved a reception that was blatantly dissappointing and disrespectful, this time around the sales person Mr. Stackable, really insulted my intelligence and showed no regard for customer service or quality sales etiquette. Not giving up on wanting to purchase a car, I stumbled across the street to the Mazda portion of this dealership and was treated in a way that was redemptive and re-activated my belief that sales etiquitte is not a lost art. As I went into the parking lot, I was greated by Senior Salesperson R.J. who spoke in an exemplary manner about the car product that I was inspecting. I felt like I was in an automotive class, learning about the Ins and Outs of a car. R.J kept my attention and spoke in a manner that was very pursuasive. R.J. was respectful, he was honest and highly professional. R.J. is a model salesman. Additionally, I have to say that the managers over at Herzog-Meier Mazda unlike their counter-parts across the street (Herzog-Meier Volvo) were very understanding and receptive. The whole team involved in the facilitation of my purchase at Herzog-Meier Mazda did an exceptional job. My weekend ended with my purchase of a new vehicle at this Mazda dealership. Based on the quality customer service and overall professionalism, I would highly recommend this place to anyone. read more

It was a dark and stormy night in the Beaverton badlands. Other dealerships hung their shingles out along T-V Highway like tacky ladies of the night. Some offered thrills, some offered luxury, some offered utility. All would offer to relieve us of our reserve in due time; but not all who part with their money are fools. A dim symbol of Persian creation beckoned us from the roadside, enticing my wife and I, like weary travelers, to view the sleek lines and tasteful colors of their wares. Shmuel Boronstein greeted us with a smile as we shook off the accumulated rain of our weary search. Carefully he listened and quickly he acted to present for us several possible vehicles. Drove them we did! Discussed them we were compelled to do! Patient and knowledgeable he was. We parted our first meeting having not disqualified Herzog-Meier from consideration of this hefty purchase. But lo! Many dealerships were to follow in the ensuing days. Many carriages were tested and many offers were discussed. The salesmen, like Penelope's suitors, all knew the prize to be won and some were more confident and boisterous than others. Some lacked couth and were unconcerned; as if only they were deserving without cause. Soon we realized that the field must be narrowed and a decision must be made. We were impressed with the product for several reasons and Shmuel was personable, detailed, and patient. Upon discussing our options (a 2017 blue reflex mica Mazda 3 GT with black leather interior, navigation package and Sirius XM) the die was cast and our decision was made. We would purchase forthwith and without delay! Shmuel vaulted into action and located our exact preference at another dealership and informed us it would all be ready before we saw another setting sun. True to his word we took delivery on time, but only before he tutored us on all the many features of our new and perfect conveyance. Shmuel did a fine job and we would certainly consider not only buying from him and Herzog-Meier again but also recommend both to anyone. read more

This was my second buying experience with Herzog-Meier Mazda. I got my first Mazda 3 just under two years ago and had a terrific experience with that purchase from start to finish. Sadly, that wonderful car was totaled in an accident two weeks ago which broke my heart because I loved that car from the day I picked it out and drove it home. Because of that experience, I had no hesitation in going back to Herzog-Meier for my next purchase. I was still waiting to hear what my settlement was going to be for the totaled car when I first got on the website to see what was out there. I was hoping to find something close to the car I'd just lost and never in a million years would I have believed how things turned out when I first started looking. Stephanie contacted me via the website chat feature and when I explained my situation and that I had just started looking into what they had available, she pointed out some cars that she thought I might want to take a look at. A couple of days went by and Stephanie stayed in touch with me via emails while I waited on the word from my insurance company. She also passed my name along to Dylan Mendenhall who was the rep who took over from there and walked me through the rest of the experience. Lo and behold, they had a car on the lot that was almost an identical twin to my beloved 3 sports model. This one was a 3 Touring model and priced within my budget. By the time I got the good news from my insurance company and headed to the dealership to look at the car, Dylan had already run some numbers for me so I was confident that this was going to be the car for me. Just like the first time, from the time I stepped foot on the lot until I drove off in my new car, every step of the experience was easy and stress-free which was so much appreciated after everything that had been going on after the accident. Many, many thanks to Stephanie, Dylan, and Jake (for navigating me through the paperwork!) for helping to make this yet another amazing experience at Herzog-Meier Mazda! read more

I worked with Thomas on my new car purchase. He was straight-forward and not pushy. I went to Herzog-Meier because they don't have non-optional pre-installed addons that you have to pay for with the car (see "green package" from Gladstone). Additionally, he confirmed the inventory I was browsing online by sending me a picture of the car (2.5l Turbo Polymetal Grey Mazda3 Hatch) and scheduled a test drive for me that same week. The car is a dream so I obviously wanted to buy but was still wary of mark up on the price. I was happy to learn I'd just pay MSRP and processing fees. He even went back and removed the "security engraving" fee after showing me the price listing (even though it's not listed as a separate line item). At this point, I was sure he wasn't trying to sneak anything past me because I wasn't even aware the price for the security engraving was in the "fees" line as it's a cumulative number. It was really nice of him to take the initiative to take that part out and honor his original agreement of "no non-optional, pre-installed addons". It felt good to buy a car for the listed price as other dealerships were marking up advertised prices. They helped me work out some financing and set up a time the next day for me to come get the car. Total time in the dealership was less than 3 hours which is pretty impressive. I was able to purchase a car during the work week and I only had to take about an hour off work to make it happen. I'd definitely recommend buying from this dealership. I might be overly paranoid when it comes to dealerships but I felt a lot of pressure from other places when I was browsing. One place offered to fill the gas tank, if I decided to buy. That was kind of insulting because I'm sure that's a standard offering. Don't mean to bad mouth other dealerships but if you want to avoid the "game" and just buy a car, go to Herzog-Meier. read more

July 2017 Just ask for Norm if you would like to deal with the nicest car salesperson you'll ever meet. My wife and I saw the MX-5 RF Mazda at the Mazda dealership in Eugene last week and it was Love At First Site. We were at the dealership having routine service done to our 2014 Mazda 3. We checked our car into the service department and made our way to the service waiting room and there in the waiting area showroom was one over the top awesome Soul Red MX-5 RF. We spent the next 20 mins in dreamland just being next to this car. My wife test drove the RF and came back from the test drive with the biggest smile. She loved the car. I chose not to test drive because I was worried about drooling all over the inside of the car. We tried to negotiate a price that day with the dealership but they were unwilling to negotiate. This is the same dealership we had previously bought our Mazda's from. We left the dealership and spent the next 3 days doing research on the car and other dealerships. We met Norm over the phone and ended up speaking with him several time over the next few days asking him a lot of questions. All our negotiation were done by phone because of the 3 hour drive to his dealership and we needed answers before making such a long drive. Norm came thru 100%. We could tell over the phone Norm was special. He is the kind of salesperson that make buying a car fun and at the same time takes the time to answer all your questions. After meeting Norm in person he was even more fun to deal with. Yes we made the 3 hour drive and everything went perfect at the dealership. A few hours later we were on our way home in our new Soul Red MX-5 RF. In closing I want to thank Mazda of Eugene for being such ( blankety-blanks ) without them being that way we would have never met Norm. read more

Many of the dealerships in this town still use outmoded sales techniques involving intimidation, smarmy back-end endless telephone calls, and bullying negotiating tactics--NOT Herzog Meier Mazda. From the moment I walked on the lot, Shmuel, my sales rep, listened carefully to me (I'm not buying a car today, but in three months) and let me be in charge of my test-driving experience. He was the top salesman for 2015, and it's easy to see why; he was personable, knowledgeable, and patient, only following up with me as I kept him apprised of my buying horizon by email. I drove a Mazda CX-3 three times before deciding to lease, and ended up with a deal that was fair to both sides (I had to negotiate--the opening offer was not to my liking, and I had done my research on Edmunds and Kelly to know what a fair market offer was for these high-demand vehicles--DO YOUR RESEARCH! On the other hand, the negotiating took less than ten minutes and was not intimidating at all). Ironically, because the leasing financing is jobbed out, I did not save enough money with a one-pay lease option and chose the 36-month option, which was approved on the spot (I have an excellent credit rating). I asked for a one-week delay so that I could turn in my previous leased car, and they immediately agreed, even offering to pick me up when the car is ready for delivery on my specified date. Nice! I was introduced to the sales manager, the finance manager next door at the Volkswagen dealership, and met the Mazda service department, all of whom I liked immediately. I'm looking forward to my relationship with this dealership (even if it is at the western edge of Beaverton). read more

My experience with H-M Mazda greatly exceeded my expectations with respect to the fact I did NOT ultimately choose their car to buy. Initially, I made an online request to test drive a Mazda 6. My inquiry was responded to within 2 hours by Lexi who expressed gratitude with my inquiry and made the appointment via email. The day of the test drive, she sent me a reminder email, but it was only 5 minutes before my appointment. I made the appointment on time. I saw a gentleman standing outside. I approached him and let him know I had an appointment for a test drive with the Internet Sales Manager. He asked if I was Jeff and told me he was my guy. He introduced himself as Micah and walked me to the car where he pointed out all the features. He asked what specific features pertained most to me. We went on the test drive and he was very cordial asking about my life and driving lifestyle. After returning, he asked if I was interested. I let him know my reservations about the interior color of the car that were contrary to my wife's desired interior color. He urged me to speak with her and then he would follow up with me later. I received an email the next day from him, politely asking what we decided. I told him she wasnt willing to change her interior requirements. He replied with gratitude for giving H-M Mazda a shot and wished me well. I have never seen a non-sale treated with so much respect and courtesy. Micah and the managers should be proud. I'm sure it's rare that a non-customer writes a review, but this kind of courteous service is worth it. Highly recommend to family, friends and strangers alike. read more

After 3 years of research, and my daughter about to go into Grade 1 and the world of carpooling and sleepovers, I finally (finally) bit the bullet and bought a 7-seater. I had been looking on and off since 2010 when my son was born. He is now 2.5. I had 4 models in mind - Toyota HIghlander Hybrid, Acura MDX, Audi Q9 or Mazda CX9 - after reading all the consumer and safety reviews. It's a lot of money so I thought I would buy pre-owner and certified. But Mazda made it possible to buy NEW. Hands down Mazda was the best - best customer service, best responsiveness to my needs, best value, best follow-up. I test drove 3 vehicles (Touring then Grand Touring - + one with Tech Package) and fell in love. The ride is tremendous. And the value! Best financing option (they have a great 60 month 0% interest until May 31) if you can't pay cash upfront. Free money. But mostly importantly, their staff bent over backwards for the single mom and 2 little kids. I hated the idea of bringing my children into the dealership on a rainy Saturday. But they had a playroom, a fuseball table, and 3 people who jumped up to keep the kids entertained so I could test-drive one more car in peace, then take care of business. Herzog-Meier Mazda went above and beyond in every way. I picked up my beautiful new 2013 CX9 Grand Touring last night, and they even spent 1/2 hour helping me activate my Bluetooth phone, navigation, radio stations, etc. I highly recommend them for a no-stress, no-pressure, fantastic experience. Ask for Jeff Eastman!!! read more

We had the pleasure of working with Carmen Lukowski recently at Herzog-Meier Mazda in Beaverton. I was looking for a low mileage, clean, reliable car for my college student daughter. I found one through the internet and contacted Carmen to see it. Unfortunately, it was no longer available, but Carmen worked hard for us to find equivalent options, and she found us a winner by knowing her inventory and matching it to customer need - even a better match than the original option. She arranged a test drive and presented us with all of the service Herzog-Meier had preformed on this vehicle after taking it in on trade from a new Mazda buyer - front and rear new brake pads and rotors, new tires, new battery, and curb rash repair on the wheels, plus a nice detail inside and out. The car had 47K miles on it, but looked nearly new. Carmen also provided the CarFax and reviewed that excellent history with us. It was nice to see it was a one owner, local car, with all of the schedules maintenance done on miles or time correctly. Carmen's approach and knowledge of the car gave us great confidence in making this purchase. We all know there is more paperwork than necessary, but Carmen kept us company during the process and made sure we were refreshed. She treated us like old friends even though we had just met the day before. It's nice to buy with confidence from nice people. We recommend you ask for Carmen Lukowski should your car buying journey bring you to Herzog-Meier. read more

My wife and I looked to purchase an AWD SUV, tried out several others but found the CX-5 to be our best fit; drives nicely, AWD, nice options and a nice price. We worked with a Jem! Justin was fantastic. We took several test drives, including taking my now new CX-5 out on the snow/ice of Portland on 1/14 when everyone else was bailing; perfect opportunity to try out this cool vehicle and Justin was more than happy to accommodate. He actually had us drive up a snow/ice covered hill to show what the CX-5 can do, and I can truly say I was extremely nervous to do this, but it turned out to be a non-event. The CX-5's AWD was amazing. It is so comforting to know I can trust this car! I really love this SUV, but I have to say working with Justin was just as fantastic. He was more than willing to answer our quesions, again taking us out in the crappy weather to truly gain what the CX-5 could do for us. He was very nice, personable and knew his stuff. I truly appreciated Justin taking the time once we purchased my cool new SUV (can you tell I'm excited!) to go over every feature/option of the CX-5 to make sure we were comfortable driving and knowing how to operate the different functions of this model (Touring). My wife and I know we made the right choice and will enjoy the CX-5 for many, many years to come. Thank you Justin for you help, your support and your future support! C & S! :) PS - Looking for a CX-5? See Justin. You will not be disappointed! read more

Like most people, the prospect of looking for a new car isn't one of those things I look forward to - specifically the high-pressure salesmanship and the unpleasant negotiations that often is synonymous with a lot of car dealers. My experience at Herzog-Meier included none of that. Starting with my online communication with Stephanie Tichenor, which convinced me to make the 100-mile trek to Beaverton to check out some options I was unable to find elsewhere, to my dealing with Jay Jordan, I'm not sure how my experience could have gone any better. Jay listened to what I was looking for and provided me with a handful of options without trying to sell me anything that I wasn't interested in. The negotiations were straightforward and he went out of his way to be certain I was completely satisfied, even after he knew he had already sold me the car. After my wife had pointed out a couple of items that those detailing the car had missed, Jay personally jumped in and provided the 'elbow grease' to help clean the car himself to my satisfaction. I went into the process having already secured my own financing but Herzog-Meier found a way to secure me a lower interest rate elsewhere and lower my payments. I won't ever hesitate to recommend Jay and Herzog-Meier to any of my friends looking for the same courtesy and service that I experienced. read more