Great response time after initial request for a quote. Customer service on phone was very polite…read moreand everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

Sometimes plumbing situations don't exactly work out as you had hoped. But it's refreshing when a…read morecompany has a high level of professionalism and works with you to resolve the problem. Thank you Birmingham.

September 2025 Sean technician from Birmingham Plumbing Heating and Cooling replaced a frozen shut…read moreoff valve under our bathroom vanity. In a consultation several days beforehand, we had asked Sean to replace it like the cold water valve next to it had been replaced a few years before which would have entailed heating the fitting with a blow torch, sliding it off of the master water pipe coming out of the wall and soldering the new shut off valve onto the two and a quarter inch pipe coming out of the wall. Instead Sean decided to cut the old shut off valve off the mater pipe and cutting it to less than an inch from the wall and crimping a hodgepodge with 6 fittings prior to the new shut off valve. We conferred with another plumber of our concerns of our master water pipe being cut to less than an inch from the wall as well as all the fittings before the shut off. He confirmed our concerns that any future plumbing work would now entail removing part of the wall as well as part or all of the vanity. He did assure us that all the extra fittings would unlikely ever be a problem. I did talked by phone to the Dan the plumbing manager. He did assure me that the hodgepodge of fittings to the new shut off should be secure but did not listen to my concerns of my master hot water line being cut off to less than an inch from the wall and the future consequences it might entail for us. We are not satisfied that we were not a part of any decision to cut our master water line to less than an inch from the wall and crimping a hodgepodge of fittings onto it. It will also cost us dearly if any of this work needs to be changed or modified in the future

Nothing you want more than a knowledgeable plumber! Customer…read moreservice was great from start to finish. They were quick to respond, friendly and again super knowledgable. I would recommend for any plumbing needs

My sewer drain became plugged. What a nightmare! I called Roncelli Plumbing…read more They came out early the next morning. They were extremely professional, knowledgeable and explained everything to me. This is a family run business. The best of the best!!! Their price was VERY reasonable also. I HIGHLY recommend this company!!!! Kathleen from Shelby Township

Had a back up-4 years after we had a sewer dug up and clean out installed. Was more roots and…read morefeline hygiene. Northwest was quick to respond, send text updates and fixed the blockage quick. Highly recommend-also recommend not living with women-they are REALLY expensive !!!!

Came out on a Saturday for an emergency leak. Told me $125 fee for this. Here for 20 minutes,…read morereplaced hose and bill was $360. I am a service manager in the electrical field. We wouldn't charge half this much for what was done. No explanations whatsoever.

Paul arrived an hour early, but both men were courteous, had a good sense of humor and detailed two…read morepossible things going wrong in one of the drains. I went with them on the recommendation of Ready Jetter, who relined our sewage pipe with PVC. Ready Jetter was awesome and they do work for All About and others. The rating was a little less as they quoted me $65 on the phone but the bill wound up being $30 more. They were here at the house but mostly chatting. // update: We will be credited $30 on the upcoming job. Thank you, AAP! The rating on the work is yet to come: it's either changing out an anode rod in the water heater or the more expensive ripping out a wall to seal a vent pipe. Either way, I look forward to dealing with them next week. I'll try to leave an update...

All about Plumbing was referred to us from our favorite salesman Bruce Gorman @ ABC warehouse. We…read morepurchased a washer and dryer and needed to be installed and a laundry, tub and faucet. They were prompt, efficient and neat. Most of all very reasonable for the service they provided. From the professional staff in the office to the plumber coming to my home. I wish I knew of them sooner. They are the best company we've ever had out and provided a one service.

I had the good fortune of talking to Kevin. he walked me…read morethrough how to resolve a frozen pipe problem, spent 20 minutes on a call, and then requested I call back to let him know results. Very refreshing to find that knowledge & patience. 5 star ++

With this freezing weather , we experienced what we assumed was some freezing in some of our hot…read morewater pipes that we couldn't get to. We called Superior plumbing...and Kevin listened and gave us the help we needed over the phone. He was extremely courteous and professional, and helped us solve our problem. Highly recommend!

I scheduled a free spring inspection after they repaired my heating in winter. I had no issues,…read morejust took them up on their free inspection. The plumber came, drained my water heater, inspected my sinks, and said everything was fine. The first time I used my kitchen sink afterward, it sprayed water everywhere -- a problem I'd never had before. When I called to report it, they blamed wear and tear and demanded seven hundred fifty dollars to fix it. Here's the contradiction: if wear and tear caused the damage, why did the plumber miss it during his inspection and declare everything working? They either caused the problem or failed to catch it, yet they refuse responsibility and expect me to pay. I fixed it myself out of pocket. Don't trust their inspections or their excuses -- they'll damage your home and charge you to fix it.

I was referred to this company by my neighbor for a new generator and new electric panel to have…read moremore slots and an increase in load for my home. The salesperson (Mike) who was let go this past year) wrote up the quote and promised me all was good my requests and concerns for adding my upcoming purchases of EV vehicle and replacement hot tub; this was Sept 2023. Now I am ready and have bought the Hot tub but there is NOT sufficient AMPs on panel nor load on Generator. I called up Royal Oak H&C, Mike's replacement came out and told me today there were no NOTES on my account from Mike and since I signed the quote (which I TRUSTED Mike was ordering what we discussed; I am a Finance person without much electrical knowledge) today I was told Royal Oak Heating & Cooling would do NOTHING to make this right!!! The new panel I need will cost $3,600 and maybe could discount it down to $2,900 & the generator disrupter is another $2K or more. I DO NOT RECOMMEND ROYAL OAK HEATING ELECTRICAL & COOLING since they do not stand behind their work nor do they communicate effectively with their customers. If I could I would rate them ZERO stars since I will now need to spend several thousands of dollars to correct this issue after already spending $13K with this Royal Oak Heating & Cooling & Electrical !!!

We've been using Jim and his crew for almost 30 years and are satisfied with the service, price and…read morespeed. Had John install a new faucet assembly recently and would recommend their work.

Service was second to none. John who installed our garbage disposal was quick, clean and very…read morefriendly and the cost was very reasonable. Hannah was very accommodating with my appointment. It was originally slated for Friday but had a Wednesday cancellation and moved me up. I will continue to use Jim Peterson whenever needed and will continue to recommend him to all my friends.