My boyfriend and I often dine at High Tide Café as well as many of our local friends and friends who visit from out of town. High Tide Café & Crepery is the place we always treat them to. So when our dear friend, asked us if we knew of a restaurant that he could host his 86th birthday party at, we convinced him that High Tides might just be the place! Our server that afternoon gave us a brochure and pointed out the phone number on the back and told him to ask for the manager.
Approximately one month ago, we had made the reservation for the use of the back patio for July 5 at 2PM. The reservations were made with the wife of the owner. She assured them, even after they asked - many times -- about a deposit or rental charge that there was none and that the patio has an occupancy rate of 40 people. When they told her that there would be anywhere from 20-40 people, she said not to worry, that it would be fine and they would have the entire patio.
The morning of the party, we phoned the restaurant and asked if we could bring our guitars to sing for the birthday man as he had requested. The staff on the phone told us they were not even AWARE the room had been reserved and we had to tell them to check the Master Calendar of which they then told us that no, it wouldn't be possible as it might bother the other diners on the patio. Then I was told that the room HADN'T been reserved and other diners could sit there as well.
So knowing that the party was less than 2 hours away and many birthday guests would be arriving there soon, my boyfriend and I drove to the restaurant to get this straightened out. It was packed and absolutely no diners were in the back patio as there was a "Closed" sign on the door, even though one server told us that they always open the back patio on the weekends. Strange.
There have been other weekends we have dined at High Tide and the back patio has always been closed, even when we asked about sitting there. We were told that there weren't enough servers.
Needless to say, we were thinking this is very unprofessional and asked what it would take to get the room reserved. We were first told we could pay a $50 deposit. Then after looking at the room, the rate went up to $60. Strange again. Not wanting to disappoint o9ur birthday man and all his guests arriving from out of town, we paid the $60 in cash, as they had requested.
At 1:30 when we got there to set up the decorations, there were tons and tons of flies! It was humid in the room and the flies seemed to love it. When we asked the attendant if there were any fly traps, he said no, there wasn't so not wanting our guests to feel like they were being bombarded - which they were as I watched one man getting attacked by 2 flies as he stood there talking to us - my boyfriend and a guest walked over to Ace Hardware and purchased a fly swatter and two different fly traps. They helped somewhat but not enough so we opened the back door which helped cool the room down a bit and gave the flies somewhere else to escape to. On top of us,having to provide a decent atmosphere without tons of flies for our guests and all the food which would be served, the server there swatted the flies with his dirty dish towel on the tables that had already been set, not even wiping them down afterwards. With all the flies, it was a huge health violation and eating outside with a small fraction of the flies would have been more sanitary than what we had experienced there.
I'd recommend that for future room rentals they:
1. Clearly communicate the guidelines/rental deposits with the person wanting the rental and ALSO with the rest of your staff so there's no misunderstanding.
2. Have a physical document when renting their space.
3. Do something about those nasty, unsanitary flies in the back patio.
4. Deposits are different from rentals. Deposits are always returned. We never received any money back.
The next business day, the man whose party it was went to try to straighten out the deposit situation and was told by one of their staff that the $60 was for the difference of the food bill as he paid $360 for all the guests' meals and apparently, the $60 was for the remaining balance of the $400 rental. (WHAT RENTAL???) Well, my math isn't always that good, but I DO know that $400 minus $360 equals $40 - NOT $60. Strange again!
The explanations just keep getting stranger. First we're told there is NO Rental fee or Deposit and then all of a sudden, there's a $400 rental fee.
This entire experience has left a really bad taste in our mouths. It was done extremely unprofessionally. We are very disappointed that one of our favorite restaurants has let us down and we don't plan on ever eating here again. We've already convinced our friends who have frequented this restaurant not to return. It's really, really unfortunate that a profession can be so irresponsible as this. read more