The hour drive to "fix" my machine was so worth it! Norm greeted me when I arrived just minutes after the store opened and took one look at the machine and told me what the problem was. Even though it was a newbie mistake - he graciously fixed me right up. He even took a couple of minutes to show me a few features the machine had I didn't know about. I'm new to sewing and to this machine that was given to me and the time he took to explain these things was invaluable.
The customer service was amazing and Norm is a peach. He loves what he does and it shows. I'll make that drive every time my machine needs a look see ! read more