Excellent service, competitive pricing be sure to ask for John McKeon, a real class act, honest man. You won't feel like you got beat up once you leave the dealership. Pleasant experience all around. read more

Holman Ford Maple Shade - Car Dealers Near Me - Maple Shade Township, New Jersey

I have owned a lot of cars, and dealt with many different service departments. While its not astronomical I have owned 14 cars now and have dealt with at least 6 of the car dealership service departments in the area of south jersey and philadelphia. Holman Ford is by far the best in straight forward, no gimmicks sales and service! If you go in to look at a new or used car, I would recommend speaking with Pat Ceserano. He is a friendly, straight forward and exemplary sales man! I have dealt with many in the past who lied to my face about warranties to get a sale, and then denied everything when asked later. This jaded my experience in buying cars. Pat has proven to be a worry free salesman and has even gone above and beyond to ensure that I was fully satisfied with my purchase. KUDOS read more

Our salesman Ryan McLoughlin was super nice and not pushy, and it didn't take much to get him to admit that we could get a better price than first offered. BUT... at the very end when checking out, my husband was told they don't accept credit cards for down payments. He has a limit on his debit card, and did not have his checkbook on him. WHY did no one mention this after spending the entire afternoon there??? He had to call his bank to make accommodations. Had I not already left in our other car we would have backed out on the deal out of annoyance. This policy is posted NOWHERE. Ryan admitted to problems in the past with this policy. BE UP FRONT INSTEAD OF WASTING PEOPLE'S TIME FOLKS. read more

Holman Ford appraised our trade-in car for $6,000. The KBB value was between $8,700 - $10,000+. After A LOT of pushback, we got the price up to $7,000. We called out this second offer as a "low-ball" and pushed back even more. The salesman came back with a final offer of $8,000 and gave us a ton of excuses saying KBB is only a guide and the $8,000 was literally the highest they could go and it was a once-in-a-lifetime offer yada, yada, yada. Bottom line, we walked out. We went next door to Carmax and within 20 minutes our trade-in appraised for $8,400 from Carmax and over $9,000 from KBB. Carmax honored the higher $9,000 appraisal, and we purchased a car from Carmax. TL:DR - Ford lowballed our trade-in appraisal and gave us excuses about why it was so low. Carmax instantly gave us $1,000 more than Holman Ford's highest offer without any negotiation or pushback. read more

Brought in my car for a scheduled service appointment and was dealt with by all staff at the dealership in a rather condescending way (the women who answered the phones were polite and helpful). We were told on the phone before they would need to run a diagnostic(no mention of a charge for the diagnostic on the phone) The service advisor guys ( Larry and Anthony Gomez are who we dealt with) and their boss Dave (he never said his last name) insisted that we need to pay a 169$ diagnostic fee for a TSB that a trusted mechanic said would not require us to be charged. I asked to speak with the manager (Dave) Dave was unsympathetic and they all seemed to scoff at us when we protested the charge. No accommodation offered, just a condescending attitude and no sympathy. We waited outside in the blazing heat (we were clearly visible from the service desk) as we figured out what to do next with a car with trouble starting and were not invited inside to sit not were we offered any assistance if we couldn't get it to start. Their attitude seemed to be: no money, get the hell out. Terrible customer service and no points for humanity. Ford customer relations said that it's the decision of the manager/individual dealership to decide to charge for diagnostic. I will not return here for business nor would I recommend patronizing Holman Ford of Maple Shade ever. Especially if money is an issue (which for most hard-working people, it is) Disgusting and ridiculous experience. I'm telling everyone I know or meet who is looking for a new ford or looking to have services done on their current Ford to try somewhere willing to be helpful and accommodating, because Holman of Maple shade is not that place. read more

We can't say enough about this establishment and the professionalism we were shown. Carl T. made this whole experience a pleasure, never in all of our years have we met a salesman who has made our vehicle purchase go so smoothly needless to say Carl listened to us wholeheartedly. Carl put us at ease, we actually felt as though we have known him for a long time. Carl is definitely an asset to the Holman Family. I must also state that the teamwork at this facility was very impressive. We not only purchased one car but two in the same day. We will definitely be sending plenty of customers your way:) read more

After purchasing my used Corolla a month ago ... Carl came, picked up my car at work and had the car bumper painted and scratches buffed out. When the car was not ready at the end of my work day..they picked me up, returned me to my home as I had a client I needed to take care of...and brought my car back to my residence . He promised he would do this for me, and he was true to his word. Holman and Carl Tassy will get a lot of recommendations from me !!! Thanks Again, Carol H read more

Very happy with Holman. I would say its the BEST experience we have ever had at ANY dealership in the 40+ years of car buying. Our next car will be from Holman read more

Holman sold me a 2015 Ford Fusion certified pre-owned with only 1500 miles. It's been a headache for the past 2 years with the same recurring electrical and horn problems. It's been in multiple times for service and they can't get it right. Typical car sales nonsense, with bare minimum customer service. read more

I had not purchased a car in some time but was happy to shop here because the experience was so good. Pat was excellent to work with and we were in and out of the dealership with our car within 2 hours, ON A SATURDAY!!!! From the meet and greet by the sales manager to the delivery of my car, everything went very smooth!!! If you are in the market for a car, be sure to come and see Pat Cesarano at Holman!!!! read more

This review is for the service department, specifically. Every time I take my truck in to get its "check-up," Cory always takes care of me. He makes sure my truck gets serviced quickly and follows up with me to make sure everything is satisfactory. read more

STAY AWAY! These are the most unhelpful people I've ever come across. Rude. Arrogant. Unaccommodating. STAY AWAY from this dealership and repair department at all costs and go anywhere else. read more

Dan Kane was caring, professional and extremely helpful. I am thrilled with my purchase and the selection process. Dan researched and found me the car of my dreams. I am grateful for the positive experience. read more

Let's start off by saying if I could give zero stars I would, giving one star is being way too kind! I went to the dealership in hopes of test driving a truck, its been my dream since I was a little girl to own a huge truck! At first I was greeted with a warm welcome then when the salesman got wind of what I wanted to do his whole attitude changed. He seemed as if I were bothering him to test drive the truck when there was barley any customers to begin with. As we walking out to the truck, he makes a comment stating that the vehicle costs $71,000 and that the car note would be around $1500. I quickly reminded him that I was only here test drive. He then stated that it would be hard for me to get the truck off the lot; he's basically saying that I wouldn't be able to afford the truck! I found it highly disrespectful and it was absolutely heart wrenching to hear. Ive never felt so disrespected in my life. I felt as if he was judging me by how I look; I am a young hard working career driven black woman, if that doesn't say something to you than I don't know what will! I didn't get dropped off at the dealership, I came there in a 2017 Mercedes Benz and I needed a pick up truck for my blooming business. Hopefully next time this salesman thinks twice about judging a book by its cover, and keeps his uncalled for comments to himself. I hope the dealership enjoys the loss of the huge sale they could've made. read more

Carl was amazing to deal with, he was very caring and low pressure ! When i arrived on the lot i had no intention of buying was just looking at what was on the lot for certified used vehicles. after talking to carl and talking out the pros and cons of what i wanted he convinced me to purchase a new car ( i had never intended to buy new) and I LOVE IT! I have told everyone i know that sees the car what a wonderful experience i had at holman and with carl tassi! Thank you for making my first new car buying experience a wonderful one! read more

I really appreciated the maintenance I got on my Mustang recently ("the Works"). Due to a longer than expected waiting time, they apologized and didn't charge me for the service. The shuttle bus is great too, I had lunch at Panera, thanks! read more

I am writing this message on behalf of my girlfriend. She took her 2012 Ford Fusion to Holman Ford on 9/26/17 for a defective steering gear that was a safety issue and needed immediate replacement. When It was all said and done, Holman Ford informed her that this repair was neither a recall (Even though multiple 2012 Ford Fusions had previously been recalled with the same issue) and it wasn't covered under the extended warranty that she purchased with the vehicle. The cost of the repair was over $1,700. Holman Ford provided us with a number to a Corporate Ford claims department. On our first attempt the claims department assigned us a representative to call us back in 24-48 hours. After not being contacted in that time window we contacted the claims department again and were informed that this individual no longer works for the company, and has not for a while. On our second attempt the claims representative informed us that we have to file the claim information through Holman Ford. We then went back to Holman Ford and they provided us with a service manager's information to start the claim process. We have made multiple attempts to contact this individual with no success. We are at a loss on how to proceed going forward. This is unfair, and was egregious that this was not covered under the warranty in the first place. It really seems like Holman Ford does not care about their customers at all. Not only will I never return to this dealership for repairs, I will never buy Ford products again. I recommend the same for everyone else. read more

Dan Kane was my sales rep, and Holman Ford gave me the best experience I have ever had buying a car (I buy a vehicle every year, so I have worked with a lot of dealerships). All of the staff were friendly, and the finance department gave me $7,000 more on my trade-ins than other dealers I shopped at to help make the deal work for me. (I traded two cars for one, a car I was underwater on and a truck I had equity in). I have a pretty tight work schedule, and Dan even went in to work on his day off for a few hours to work on the deal and help make my experience go more smoothly. I definitely would recommend this dealer and will use them again in the future, even though they are about an hour and a half away from where I live. read more

Garbage customer service- broke down had. Simple warranty question called in 3 times and hung up on by 2 different people 3 times. Ridiculous. read more

Previous experiences at Holman Toyota were awesome and is what brought me to Holman Ford. I already had in mind what I wanted before I went to the lot and my Salesman Jay McGill hit a homerun when he picked a 2013 Explorer Limited that had come off of a lease. And it was love at first sight...no need to see anything else...just show me where to sign so I can take it home. Jay as well as the Finance guy were very professional and respectful. I will not hesitate to recommend Jay AND Holman Ford to my friends and co-workers who might be looking to buy a vehicle. read more

Just had my Edge serviced by Holman Ford. Outstanding service needs to be recognized, Larry Murphy, my service advisor does an outstanding job keeping the customer informed of status on your vehicle. Great dealership and service department!!!! read more

Extremely disappointed in service handling 0n 3/29/18. On Jan 26 I had my oil changed and during that visit 7 items were identified as needing to be done. Those 7 items included brake pads and the total on the print out for all 7 items including the pads was 619.70. Today 3/28 I came in for the service. But I said I only wanted 4 of the items done instead of all 7 as 3 I would handle myself. Those four remaining items per the printout from January totaled $444.85. When my service order was being written up I initialed a quote for around that amount, less than $450.00. I expect as in past, it is an estimate and they can vary up to $100 either way sometimes. Then the work is done and the invoice is well over $800.00. Double the original printout and the estimate quoted today. Seems that the original quote did not include rotors, but I was told that rotors was noted in the computer. How is it that my printout from the computer did not include rotors and the estimate today was similar to the original printout but then at completion of service it more than doubled. Not once did anyone come inside to the waiting area in over 3 hours to tell me that the work was double the estimate. In the past someone comes out and speaks with you if they are off. But double the cost and no one. I would have opted out of some of the work to keep costs down. Is that what Holman Ford was afraid of. Eventually just under $60 was removed. Wow, what a gesture. What if I was someone that could not have paid the full amount? What then? Had I known the cost and had anyone at Holman had the decency to talk to me about the cost, I would have opted out of some of the services as they were not required but rather suggested. As with anyone these days, each and every dollar is valuable. To be duped into this bait and switch is tasteless. My third ford in a row, Mustang, then Escape now my Edge. Maybe it is time to leave the brand and Holman altogether. I believe I should be given further discounts to bring the cost down. Very disappointed in the cost and handling. Made my stomach churn. I would not recommend Holman Ford Lincoln Services to anyone based on my recent treatment. This is the second time I had to fight for what is right and decent with them. I have bought my last Ford. Feel bad that over the years I have directed four others to them that have made purchases. No more. read more

Business must be so good that they can afford to ignore and blow-off customers. The dealer rep and I agreed on a price via email (which took about two weeks to negotiate because of how slow they respond) and, then, when I asked for preliminary numbers on my trade-in, they went silent. I had to prod them to get a response, and, when they finally responded, they didn't provide any preliminary numbers and instead asked me what color my trade-in was. Uh, can you guys just look at the pictures of my trade-in that I sent you? The vehicle they had for sale was still for sale so it's not like they sold it in the interim. Net-net: zip customer service and totally non-responsive. I know car sales went through a bit of sales spurt in mid-2012, but is business really that great that a car dealership can afford to ignore a willing and able buyer? Well, I guess so at Holman. read more

I went in for scheduled service and had my two toddlers in tow. (Anyone that knows what its like to wait with two excited and rambunctious toddlers knows that I just needed to be in and out and on with the day!) I was impressed at the efficiency and communication from the Quick Lane staff. Rick was easy going and playful with my kids which was nice to see and isn't common. Even better, he got the job done quickly. Great work, Holman Ford! read more

well i got the 2011 certified ford fusion from them. The buying process is pretty smooth. Then problem start at the time i took the car home. #1 when i was driving home to philly, the car start to make some flapping noise. so i immediately pull over and check to see whats going on. The skid plate was tie down with zip ties( how can a certified tech not notice it!!!). so i went back next day to get it rectified. i also notices the car still makes funny noise when driving at high speed. Turns out couple of the rivets are missing from the back bumper and the underneath the car( Again How can a certified tech not notice this, unless they hire trainee to do the certification) #2 the car smells funny when i turn on the ac. well normal you would check the cabin air filter right? that's what i did( turn out the filter havnt been change for 2 years, there leaves struck on the filter. Again, Aren't their certified tech suppose to change this. I have check the inspection checklist and cabin filter was mark n/a. thats funny cuz the manual clearly said to change cabin filter at service schedule) #3 they gave me 2 keys to the car, one of the was not oem. well their certified tech didnt cut the key correctly, i have to bring the key to a lock smith to get it recut. Buying a new car from them is ok, But watch out for their certified used car, they are certainly not up to par with some import certified dealers. Jon d. i still waiting for my backup camera or backup sensor, if the car has one. read more

I was coming in from out of town with a friend of mine and decided to window shop and ask for a possible test drive of one of the vehicles. I was told that they would get the key for the vehicle that both me & my friend was interested in looking at. After waiting, i was asked for my license which i had no problem providing. They looked my name up in their system, which wasn't a problem because i can abide by the rules. But all of a sudden i was hit with a random excuse that I'm not able to test drive their vehicle because my license is from out of state and their insurance won't cover me. I found that to be an excuse because 1. I hold a CDL license 2. People buy vehicles from out of state all the time, so your telling me that you do not sell vehicles to non-New Jersey residents & if you do, they are not allowed to test drive a vehicle before they buy it. 3. I was told to check back during the week for a test drive which contradicted the original statement. Also, when my friend wanted to check out a vehicle, they tried to play the card or role that she couldn't afford the vehicle stating the price of the vehicle is high. They could of lost a potential sale because you don't know a persons financial background especially when your making assumptions. So because of this, I will give this dealership a poor rating because the behavior was uncalled for. Don't just assume things. read more

John was extremely helpful and is an excellent sales consultant. He took the time to explain the details of the car and answered all of my questions. He was very professional as well as efficient with the sales process. Overall this was a great experience, and I would recommend John to my family and friends. read more

Mike was very cordial and accommodating. I had a warranty issue that he handled very professionally though Ford would not stand behind their product. Great job by Mike. Not so great a job by Ford. Pass on to Ford they need to make an extra effort at evaluating their warranty claims other than taking a digital photo and having a clerk evaluate the claim from Michigan or wherever they operate their service center. read more

This is my second purchase with Holman and anticipate making another one soon. I believe in having an association with a company and have had exemplary referrals to the Holman organization. Pat did a good job in getting me through the mountain of paperwork expeditiously. I will deal with him for my next purchase. read more

Chris did a great job. Took all my information had the work completed on tme and even gave me a free car wash. It doesn't get any better! Don Lash read more

Brutal shuttle service. Was called and told someone would pick me up in 15 minutes. An hour and a half later I decided to call back and check on the status. The driver went on another run and wouldn't be back for another 20-30 minutes. They didn't apologies, offer a solution, and they were rude. First and last time I'll be working with them read more

Pat Cesarino always makes the car buying process incredibly easy. This was greatly appreciated after I was in a car accident and needed a new car. My family has purchased three cars from Holman Ford through Pat in the past year. Keep up the good work Pat. We will be back in the future for sure. read more

I met with Dean at 10:00 am, turned in my previous lease and drove out with a new Ford at 1:30 pm. Dean was very professional and I was very satisfied with the whole experience. The staff and manager who assisted were excellent as well and I love my new Ford. I highly recommend Holman Ford to everyone I meet. Thank You! read more

I would not recommend purchasing a car from this dealership! I bought a certified pre-owned 2013 Ford Escape. At the time of purchase, I was told that I would have bumper to bumper coverage for a year. When I discovered an issue after a few months, I contacted my dealer. He told me that this would be an expensive fix and if they realized this was a problem, they would not have covered it. Well since they did, wouldn't you think they should fix it? No, they informed me that they would "only pay some of it." Four months later, I have gotten nowhere with these people. However, I did get a nice letter from my dealer asking for me to send him anyone I know looking for a new car. Well, this is why I am writing this, so I can warn not only the people I know, but everyone else NOT TO BUY A CAR FROM THIS DEALERSHIP!!!!! read more

This ford dealership is why people call dealerships Stealerships when it comes to service. Dealership wanted 159.95 for a diagnostic fee that other FORD dealerships charge 89.95 for. This wasn't a complicated diagnostic either to justify the price difference. I strongly recommend you price around before dealing with this dealership. read more

Horrible salesmen.. stay away from these sleezy rude arrogant people. Went in looking at a certified used twice. Both times were confronted with a rude salesman whom acted like we had no money and couldn't be bothered. Long story short they lost our business of $37,000 over refusing to lower their sticker price $10. Said they would make it up in a trade in. Our Trade in they valued at $2000 less then blue book trade in value. Once again wouldnt even go up $10 on trade in. After hearing them talk and make fun of an overweight women sitting in a car I knew what kind of business this was and would never give my $$$$ to them. Went down the street and bought same car, same miles, same everything for less and customer service was amazing! read more

My service visit was pretty routine-just a regular oil change. It was a Saturday so needless to say it was quite busy. Despite the hectic pace in there, I was greeted promptly and treated in a way that made me feel like my visit mattered. Larry Murphy is a great service advisor and was very friendly. During their inspection they found that one of my headlights was out. I was able to have them replace it which probably saved me from getting pulled over for having the light out. All in all my visit was awesome...as usual at Holman! read more

Don't buy from this dealer. My check engine light came on again for the third time. First time bringing the car in they told me the check engine light turned off so they could not work on it. The second time the check engine light came on it turned off on its own before bringing it in. The third time it turned on I waited two weeks and it did not turn off. I took the car in today, I am an hour away which they are aware of and I still have warranty thus me driving back here for these issues. I was told I have to pay almost $200 just for the diagnostic testing and more depending on the problem. You think they would give me a break for the diagnostic testing since this is my second time taking the car in for this issue and the third time the light has come on (Not the second time bringing the car back to the dealer mind you). I spoke with the service department explaining all of this looking for great customer service and received no help. I even spoke with the sales person who sold me the car and was basically told once you drive it off the lot it's not their problem. Not the type of service you look for from a car dealer would never buy from here again. read more

I am an owner of a Ford vehicle, purchased from this dealership. A defective wiper switch brought me into the service center today. I was upset to hear that my warranty had run out for this type of service, but I understand that warranty's don't last forever. I was quoted $80 before I left the dealership. Chuck, a service representative, called me a short time later telling me that I will be charged $252 if I wanted this problem fixed. Not yet fully digesting this information, I gave Chuck the go ahead to fix the problem. Seriously annoyed, I then googled the part needed to fix this problem. Google showed about 20 different sites which sold this switch for an average of $25! I immediately called Ford to stop the repair on my car. Chuck explained to me that the car was already in the process of being repaired. I then asked him if it were common practice to charge customers $252 for fixing a problem with a $25 part. His response to me was "the part is actually $41." I am beyond appalled by the gross overcharging that this dealership suckers their customers into paying. I advise you to NEVER have your car fixed at this dealership, unless your warranty covers the repairs, of if you're a millionaire and simply don't mind throwing your money away. read more