DSW been in this plaza for years and years. It's located in the same plaza of Mother's and…read moreChick-Fil-A! This is a huge shop and always well stocked and cleaned. The front sections carries latest designer shoes from platforms to running shoes. The side perimeters display limited handbags, backpacks and socks. I tend to shop here for my running shoes. The staff are always helpful. I stopped by today, as every New Year and Spring Cleaning, to donate shoes. The Soles4Souls program makes every shoe donated count! It's win-win for all.

Big store nice and air conditioning to keep you cool while searching all those shoes. So many to…read morechoose from! Marie needed shoes for wedding we went here and first shoe was the winner nice and squishy inside shoe so feet won't get sore and she didn't have any blisters after wearing them. I'm going in soon to buy a pair of sandals for summer and dressy shoes for church. The service was great there are lots of people on the floor to help you find whatever you need. Nice prices too. Nothing outrageously priced. If your in need for shoes please come try DSW:

Yo this shout out goes to Jorge and Peter the tag team dynamic duo. These two went above and beyond…read moreand delivered a spectacular customer service experience. I went to Brea mall looking for specific shoes the New Balance 9060, shoe palace was the very first store I came to and glad I did. When you step into a store there's two things you expect off the bat, #2 if the item you're looking for is in stock and #1 at least for me customer service. You're shopping experience becomes a totally different experience if you experience excellent customer service as oppose to crappy customer serivice and I've experienced both. Jorge and Peter are the best of the best they delivered the best experience I can get and which is why I decided to come back and buy from shoe palace. Thanks again guys I will be come back!

I came in and was helped by Briana. She had an enthusiastic attitude and was extremely helpful. She…read moredeserves nothing less than a raise or promotion

Great product as described Fast shipping…read more great communication Extremely satisfied with product

100% authentic sneakers and great deals. Plus great customers and communication with staff. Will do…read morebusiness again. A+

Around 1/2pm I ordered a pair of f50 soccer cleats for pickup hoping to be able to pick them up by…read morethe end of the day. Called around 6pm because I was in the area to see if I can come in to retrieve them, they said "no they're not ready yet". I don't understand why such a delay for shoes you have IN STORE & IN STOCK?? It is now one hour before closing time and no update.

Opening hours is from 9am to 9pm and I am here standing and it's 9:30am and no one is here opening…read morethe store . They really need to hire more responsible people

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.

Went in with my family today to buy some back to school shoes for my grandkids. The prices and…read morecurrent deals are really good and the customer service was awesome. Thank you, Dorothy.

This place is a whole vibe! The second I walked in, a friendly staff member greeted me like I was…read morestepping into a shoe themed amusement park! I wandered around thinking nothing was calling my name...until BAM! the Dainty Mary Jane Converse caught my eye! Total love at first sight moment! Sadly they only had a size 9 and I'm a size 9.5 girlie. I tried the size 9 but there wasn't enough for any wiggle room! Even my toes said "Girl, absolutely not!" I asked the friendly and helpful staff member for a 9.5 or a 10 however this particular shoe only run in full sizes. They didn't find any in stock but he found them on their online website and offered to order them for me and the price was the same sale price! I was excited! And then it gets better! I saw online they had another color and I asked that I wanted to order the other pair too! The price was also on sale! SCORE! I asked the kind staff member to ship the merch to the store since my apartment building is always locked and it's such a stressful situation to try to catch the delivery person, it's almost an Olympic sport! Meanwhile I spotted a cute brown pair of New Balance sneakers but I didn't see them in my size. I searched high, low, left, right and NOTHING! I asked one of the kind and friendly staff members if somehow he might find a pair in my size! Then suddenly he shows up with a pair in my size like he pulled them out of a hidden shoe portal! I don't know how he did it but I wasn't questioning the process! While trying on the NB sneakers the same staff member brought me a pair of cream colored Brooks sneakers in my size! He told me they're close as it gets to the Hoka sneakers in terms of comfort and quality. And honestly he wasn't lying , they felt amazing! Even my husband caught the shoe buying bug that he got a pair of Crocs! He totally love them! Did I buy more shoes than I needed? Absolutely! Do I regret it? NAH! Not even a little! Great prices, amazing shoes, and customer service worthy of a standing ovation! I'll definitely come back for more "I'm just browsing" moments that somehow turns into a full blown shopping spree!

My friend recommended this place as we are both beginners in the running scene and we both were…read morelooking for good shoes. Upon immediately entering we were politely greeted by Jimmy and helped guide us to the foot scan machine to find the right shoe for me. Jimmy was very professional and pleasant to talk to! You can tell he is passionate for running and wants to really help you find a good shoe. I would definitely return and recommend this place to someone looking for a good shoe

Great spot, Raymond was super consultative and thorough, honestly never had such an experience…read morebefore, I live in Bay Area but will be buying shoes here moving forward when in town!

I had such a great experience at the Red Wing store in Brea, and I wanted to specifically recognize…read moreAnthony and Elijah for their outstanding customer service. Anthony was the associate who initially helped me, and he was incredibly knowledgeable, patient, and thorough. He properly sized me for a pair of Red Wing work boots and took the time to explain the different options available based on the type of work I do. He made thoughtful recommendations and ultimately helped me find a pair that I absolutely love. It was clear that he genuinely wanted to make sure I left with the right boots, not just make a sale. Elijah also assisted me during my visit and was equally kind, professional, and helpful. Both of them made me feel welcome and valued as a customer. What made this experience stand out even more was that I had previously visited the Anaheim location and unfortunately received little to no customer service. The difference between the two stores was night and day. Anthony and Elijah are a fantastic reflection of what great customer service should look like, and they represent the Red Wing brand exceptionally well. Thank you both for your help. Because of your outstanding service, I'll gladly return to the Brea location for future purchases.

went in sat aug 22 . been buying safety shoes from here last 4 years. have never had any problems…read morehere at all . customer service has always been great. not all locations have been positive . have bought redwings far and wide from san fernando valley wilmington long beach anaheim orange have had good and bad last 40 years say over 35 pairs of boots over this time . mostly good. this store is small and doesnt always have everything on hand but they can order and call u when ready. i keep coming back here because the sales people are good and patient friendly also. nobody wants to show up and be talked to like we are idiots or dont know what we are talking about . i have a pma work voucher every year and come to brea store will continue to purchace here unless i get bad service . so far brea is the best . long beach a close second. oh the leather belts here are the best boggt my 2nd one . cheers

Guy who helped me was straight forward and earnest to help. Consistently asked me if i needed help…read morefinding anything. Solid customer service. Nice selection of kobes More selection and i would have given 5 stars. OVERALL GOOD

Employees were friendly, greeting us when we walked in the store. Brand name shoes are pricier here…read morethan other shoe stores in the Brea Mall.

I truly cannot say enough good things about my experience here, and specifically about **Chelsea**…read more I walked in feeling a bit unsure of what I needed, but I was absolutely blown away by the level of service she provided. Chelsea is the definition of kind, patient, and genuinely helpful. She took the time to listen to my concerns and didn't rush me for a second, even while I was being picky. It is so rare to find someone who is that attentive and clearly cares about making sure you walk out with the perfect fit. I am obsessed with the shoes I ended up with--they're exactly what I was looking for! If you're heading in, do yourself a favor and ask for Chelsea. She's a total rockstar and made the whole process such a pleasure. I'll definitely be back!

Maites...thank you very much for your help and advice while I tried on all those pairs of walking…read moreshoes. I am very grateful for your patience and I'm excited to keep on walkin'! Great selection of shoes.