HomeShield always completes services as requested, but Jordan J recently came out to service our home and went above and beyond. He was kind, professional, and personable. He went through the yards more thoroughly than I've seen anyone else. Shout out to him! read more

Thank you Jordan for creating a bug free defense zone around the house. I feel confident that no bug can make its way into the house.

Joseph was great. Thank you for the outstanding service!!! I've been using Home Shield several years.

Had Homeshield for several years now. Always great service. They are also always prompt and there when they say they'll be. Joseph provided great service when he came by. read more

Mike B from Homeshield did a fantastic job of coming in and giving us a free inspection. Super nice and helped us understand what was happening. Highly recommended read more

My initial review was in error.... My first time EVER having fleas on an indoor cat. Terrible for my poor senior cat.

We've been with Home Shield since the beginning of this year, and services have always been good. Today's service from Joseph Se. was exceptional. Thank you for your professionalism and thoroughness. read more

Jordan and his partner who's name I have forgotten did an excellent job. I would highly recommend them if you have any pest issues.

Home shield was fast and easy to book when the all others were a hassle , especially when time is money it makes it easy on everyone , yes would recommend to anyone needing critter control and will continue with their services in the future read more

Kevin was professional and knowledgeable. I look forward to continue doing business with them.

We have been using homeshield pest control services over a year now and completely satisfied with their service and professionalism. Joseph was great earlier this week. read more

I've been using Home Shield for the past two years, and so far, it has provided consistent and reliable service. Joaquin is knowledgeable and professional. It's great that he understands what to do read more

We've been without ant invasions since we had our first spray. We just got serviced again and Joseph did a great job! Happy customers!

The technician arrived timely and explained the entire process to me. He was thorough and detailed in treating all of the affected areas. Since the job, there's been zero sightings of any ants. It was worth the cost to be rid of these pests. read more

I selected Home Shield Pest Control for my house about a year ago. Joseph did a great job. He is a very reliable, responsible, experienced and very friendly. He come to my house as scheduled and finished job on time. He also provided very useful instructions and advices to keep the pest away. My pleasure to work with him and appreciate all the efforts he provided. read more

Joseph was extremely helpful and knowledgeable. He took the time to explain his recommendations, but was not pushy for me to make decisions. He sprayed today, so we'll see how the product works, but overall I'm happy with the service and professionalism that Joseph provided. read more

Joseph provided a great service and was able to treat the pest problem I've been having. Thank you so much!

Joseph did a great job. He was thorough in getting all the spider webs. Great communication and gave me ample time to get the dogs in before he came read more

Jordan did an excellent job! We're really happy with the service. They come quarterly.

Joseph arrived on time and was very thorough! He took pictures of where he treated and was responsive

I am surprised at how many good ratings Home Shield is getting. Home Shield feels like a small business that has done a terrible job scaling. You consistently have to wait 30+ mins on phone to talk to anyone or schedule, don't get any confirmations or prep information, and technicians did not make the 4 hour time window both times, and didn't even know what they were treating. I would stick with an actual small business who will not waste your time. read more

Had set up an appointment more than a week in advance for 8 am . I waited 3 hours and no one showed up!

Joaquin is the man! Super helpful, always punctual, and really knows his stuff. He is the reason we use Homeshield. read more

Frank M. did such an amazing job earlier today. He was very professional, informative, and punctual. He provided spot treatment services for our home against termites, and we also learned a thing or two about termites during his visit. We are beyond grateful and would highly recommend Frank with HomeShield Pest Control to anyone looking to protect their home. read more

Update Jul 31, 2024 ----------------------------- Branch manager Lewis reached out and patiently heard about our experience. He himself came for a follow up visit. He never tried to undermine or dismiss the problems we faced last time and was very professional and understanding. He treated the two areas that got left the last time. He also took care of any visible spider activity. He looked at the stains on the garage walls and offered to repaint it. He even promptly set up an appointment for the paint job. Really appreciate the company's focus on customer satisfaction. Thank you Lewis! Jul 28, 2024 ----------------- Good -------- Scheduling was seamless. Everything was paper less. The technician was very amicable, and respectful (used booties when doing treatment inside the house) Not so good ------------------ Was given a window of 1pm-6pm and there was no update till I called at 4:15. I was told that the technician would be at our place in an hour. Text updates would have been helpful. Specially because the window was so wide and being the first visit we wanted to be home for the visit. Horrible ------------ I told multiple times while setting up the service that I have food plants in the backyard. Yet the technician did not have the right materials that can be applied near food plants, when I asked, he said there was nothing in the notes about food plants. Most of our ant problems are near the food plants, that unfortunately could not be treated. Because gazebo is near those plants, he could not spray on the gazebo as well for the fear of spray getting flown towards food plants. Those who have a gazebo would know how many corners can be infected with spiders and not being able to treat that would leave an eye sore. He assured me that he would add that to his final notes so that some one can come back for those two areas. He did not add anything about that in the notes Interestingly the guy said that he doesn't even do spiders/ants/roaches (all the ones that we had at our house)!! And that he does termites and he was just helping out!! Not very reassuring as a customer. When he was spraying in our garage i specifically asked whether it would leave stains. I think that is a very basic requirement, and ideally i shouldn't have to ask also, but just to make sure I did. He gave me all the science about how some material is oil based while some is water based and he used water based that should not leave any stains. My whole garage walls have stains! I have attached pictures (Deleted now as they helped us repaint our garage). It is going to be extremely tedious to get them out, with all the stuff in the garage. Yes after the service we do see reduction in spiders and roaches, but when you charge for the whole house, customers would expect that the whole house would be covered and not using materials that would leave a stain is a fundamental requirement. Cost was reasonable after discounts, though i would definitely wouldn't want to continue in which case they would just take back all the discounts due to premature termination. read more

This is the best pest control company. I had rodents and they scheduled asap with the best inspection fee and services. I did their annual year contract to get rid of the rodents for good. Monthly fees help instead of paying a lump sum. They also come out to solve other pest controls for free included in the contract. read more

Joseph was prompt, he kept me informed of his approximate arrival and again when he was in my driveway. He disgust my concerns and re-read notes of his colleagues who have been to our home. He listen attentively and made some suggestions on what he will be treating my ant issues with. He thanked me for informing him of my concerns and thanked me for my kindness. Super professional and knowledgeable. read more

Jordan is amazing. Very meticulous, professional. Great service! No regrets hiring Homeshield

We requested a pest control service for spiders, ants, fungus knats, etc which was good. The agent would come on the day of appointment, spray organic medicine (baby and pet safe) indoors and outdoors of the house. They are generally good and make sure you are satisfied with the service. In case you see activity between appointments, they would come to redo it. read more

We called HomeShield to deal with an ant problem that we haven't been able to resolve on our own. Frank M. came out for our first service and was great--thorough, conscientious, and friendly. He answered my questions and had a real customer-first approach. I'm clear on the services I'm getting and feel comfortable calling for any on-demand service calls needed. So far, so good! read more

We started our service with HomeShield. They did have some scheduling issues which meant they would had to come after our appointment window which was an inconvenience for our scheduling and being available between meetings. Jordan came to spray our house for an ant problem we are having. Jordan was very professional. Overall a good experience so far. read more

Joseph was great! I told him my problem areas and which bugs I wanted him to treat for. He did what I asked and more. He was very courteous and explained things for me to understand. read more

I have been using this company for about a year now. They have great customer service and are always very thorough. I highly recommend them.

We had a hornet issue, and it was just one, but it was buzzing around our screen door, entering and exiting this small gap in the frame with a pretty consistent cadence (from our technician's perspective, it was building a hive in the screen door for next year). We went with another exterminator to start, and we had the absolute worst time with them. They didn't address the issue whatsoever (sprayed the perimeter but didn't actually look at the screen door or bait it), and they charged us about $250 dollars for a single service. I called their customer support 5 times, and by the fifth time, I asked the rep (who had been different every time), "Do you think this is reasonable?", to which she replied, "No, I'll get our management to call you." Which they never did, and I had my bank do a full case and cancellation. After a month of back and forth with the other company, I found HomeShield through Yelp. I think the expression for my experience is 'diametrically opposite'. The customer support, from the initial phone call, to the technician, was so impressive. The technician blasted the screen door, which is all we wanted, and the hornet didn't come back. UNTIL IT DID, on the second floor... at ANOTHER WINDOW. I was impressed with its persistence. The technician, same guy, came back and worked on the second floor, no complaints, no charge. I have yet to see any sign of bees or this singular hornet, so I can say thus far I'm happy with the service and would recommend them to anyone in the East Bay. read more

Tevin was very friendly and thorough. Both times he came out he was easy to communicate with regarding arrival time and the processes. Overall we're very happy with our choice using home shield and look forward to continuing this service. read more

I got a home treatment today and it was really needed. Ashley did a good job hopefully I don't need you to come again but if I do, I will request Ashley cause she did an awesome job read more

Updating my original review with the current one star situation. The follow up visit was a total bs session. Jojo did not check the attic, did not bring a ladder and only lifted the covering, smelled the air and declared no problems. She also said there's no more weekly visits. What the bloody F? And I total bs on the attic exclusion work. It was never completed nor attempted to do asbestos. HomeShield in writing wrote via email that it was completed. Really? Got a picture? Video? Cause I do and it's absolutely not even started. Tried calling HomeShield, could not get a live person. "Press this if you're a new customer" and press this if you're not...interesting hierarchy when you answer neither phone line. Ian, is your op a giant bait and switch or what? Is the ultimate mouse trap is the guy selling me mousetraps and "service" for two grand? Would like this rectified please. read more

Eric did awesome job on setting up the traps and cleaning the external webs. He did it in a cleaning way with positive attitude.

Very respectful and clean. They consistently follow up on appointments and are extremely flexible and accommodating, making the whole experience smooth and stress-free. read more

Joseph arrived on time for our ant control appointment. He did a very thorough job both inside and outside our 2-family home and we are very satisfied with our first experience with HomeShield Pest Control. read more