We are under contract. We are overrun with ants. Hometeam can't come for a week at the earliest. WHAT'S THE CONTRACT FOR? Canceling on Monday. UPDATE: Got an apology and prompt same day retreat scheduled. They said it should have been done 24 hours from when I called on Friday. If issues are taken care of today I will change my review. FINAL UPDATE: Two people came out on time and took care of the problem. No complaints, they did a great job. Changing review read more

After 17+ yrs with HTPD, we cancelled their service. In the beginning they had good service techs but the last two times, (May & Aug 2020) service was unsatisfactory and severely lacking. HTPD is not worth the $107.00/qtr. I surmise the most recent tech must be a relative of one of the head honchos; otherwise he should be gone or at least better trained. Not at all certain tech is capable of working without constant supervision and that is surely not the responsibility of the customer!! read more

Your technician is really someone that deserves the 10 in this rating! He is professional and personalizes your services to make sure he is providing the best service for each customer. Thank You! read more

Khan is extremely thorough and efficient. All the whole with a smile on his face. We don't ever have ants, which, if left untreated in our area are fierce!! He is so valuable to our neighborhood!! read more

We always get great service with Kerry! They are reliable, and also give discounts to teachers, etc!

There is nothing I can say bad about this service. My technician, Khan, is extremely reliable, informative, and friendly. I've had the service for over 15 years and outside of one small incident with ants, that was treated and eliminated immediately, I haven't had any pest issues. I would highly recommend this service company. read more

I've been a customer of Home Team for approximately 15 years. I love my technicians Humberto and Khanh. I have kids with allergies to insects, animal dander etc. these guys go above and beyond to accommodate my concerns/issues. The service is great, but the best part about HTPD are the techs d/t their education, kindness and flexibility. To know they value the will being of my children by performing their job in the safest way is priceless. I highly recommend HTPD don't forget to ask for their best techs too!! read more

We have lived in this home for 53 years and have NEVER had a problem with pests other than ants and the basic insects. For the first and hopefully the last time, we had a rat that apparently came in from our back yard and settled in to one of our walls through a man made electrical hole. HORRIBLE!!!!! I called Home Team Riverside who services our home every three months, and spoke to Valarie who immediately called out our serviceman Vincent to come and help us. I can't thank Vincent enough for showing me exactly what to do to capture that rodent. Within two days...GOT IT! Thank you Vincent for always helping us and Valarie for you getting him here so quickly! read more

Lets start off by saying that the only reason this even gets two stars is simply because of the manager. I called in for one of my friends who only really speak Chinese and his english is very hard to understand at times. He had Hometeam treat his home for about a year now and just out of the blue wanted to cancel his subscription with home team. I asked why and him being very straight forward said just because i want to. I called for him and as soon as i started speaking with the customer service rep she started being rude, asking why he couldnt talk even though I had just told her why. She said a few things under her breath and i wasnt even going to say anything to her manager but when i said thank you for her help and bye she had clicked before i could even get a word out. I work with terminix twice a week at work and not once have i had a rude encounter from anyone. read more

Never again will I use this company. Our regular bug guy was fantastic. He left and we were not notified. Some sub-par technician showed up and left a door hanger on our door saying "sorry we missed you" when my husband was home the entire time. No doorbell, no knock, and I have a big dog that lets us know when someone is there. They charged my credit card without performing the service and trying to get a credit has been a nightmare. When I called, the woman I asked for was suposedly at lunch, but then she caught herself by saying it was actually her and she decided to take the call anyway? Really? Very unprofessional company. read more

Update: HomeTeam got in touch with me and worked with me to get someone out when I needed them. Clayton came out and was significantly more personable, professional, and helpful than anyone else we've seen. He was willing to work with me even though I had already taken care of the ants, and I'm feeling much better now about the state of my house. And it sounds like he's my new area tech, so as long as he sticks around I think I'll be happy. Original: Under contract, so they come once a month to spray outside. But I can't ever get an appointment on the day I need them. Ants in my cupboards, can they come in today? No, tomorrow. Need them tomorrow, since they can never do today? Two days from now. Always the same thing: "I'm sorry, we just can't get anyone out there until blah-blah." And I'm literally leaving out the food that the ants find because if I take care of them myself, then the tech shows up and says, "oh, if they aren't still here, then there's not much I can do." Can't schedule same day but the tech can't do anything to help me any other day. Why do I have a contract at all? It amounts to me doing it myself, and then being told nothing can be done when they can finally find someone to come out. Ridiculous. read more

Dean from Hometeam was just here to rescue us from the ants. All the Hometeam techs are very knowledgeable, but Dean is exceptionally knowledgeable. It's a pleasure doing business with the pros. And the ants are gone. read more

== Updated post on 9/11/2017 - ONE STAR added == Very quick response from the branch and scheduled a service the day after the phone call follow up. I was told that the spray/injection will be done differently based on the current situation we have, i.e. construction around neighborhood, and ants/spider activities during summer time. Hopefully we can really control the bugs/spider/ants this time. One Star to be added back after 30-days of observation ;-) == Updated post on 9/8/2017 - ONE STAR added == Received message from HomeTeam Pest Defense and a follow up call from service manager today regarding this incident. A complimentary injection/spray will be scheduled and see if this works as described. == Original post on 9/7/2017 - ONE STAR == I've been with Yelp for years and never gave any vendor a negative review, unfortunately I will give HomeTeam Pest Defensea a ZERO star if there is an option. My builder installed the Home Team injection system and ensured that this works better than another pest control service so we thought it might be a good system to try. First/initial injection was done in May after we moved in; ants and spiders were still around and did not seem to disappear nor decrease. $120 was charged for nothing "defensed" nor "controlled". We hold the hope for the 2nd injection which was supposed to be in July, but none called to do anything. Ants and spiders were still all around so I had to purchase Home Defense from Homedepot and do the spray by myself. Just called HomeTeam Pest Defense customer service today and tried to find out what can be done; there was not any suggestion provided but was requested to schedule an injection and need to pay $88 for the service even first $120 did not work out! No customer service at all but just try to schedule another visit for another charge which NO GUARANTEE about pest control is provided. I won't recommend this service. read more

Very upset and frustrated. Wrong billing, never received the service as promised and get billed for another $80 which became a collection now but never received the service. Called in for help but they raise the price from $80 to $85 to $135. This is ridiculous. read more

Do yourself a favor. Do not sign up with them! They say they give referrals and they don't. They won't honor your word. Contract is for every three months and they tried coming out 1-2 weeks early every time. Asked to then move to every 4 months and they wouldn't do it. They would rather lose me as a customer than have them come every four months? Ridiculous. Horrible customer service. read more

I have been with HTPD for 3 years since we purchased new construction with the TAEXX system. By far the worst customer service i have ever seen in a company. When issues have arisen, its very hard to get ahold of someone that will help. They repeatedly promise to call me right back and then dont. Lazy technicians have never treated inside my house, "thats what the Taexx system is for", yet i find ants, pincher bugs and spiders/spiderwebs finding a way in. They basically do the perimeter and the inside of the walls and charge you double what any other provider does. From my observation over the past 3 years, pest control without TAEXX probably is just as effective. They change out my technician every couple months since they leave/depart and outside of the original one i had when i first started, none have been very personal or very good. read more

My service rep is very pleasant and helpful. He goes above and beyond every time! I would highly recommend this company for any pest control needs. I have used them for 4 years now. read more

This company is horrible!!! They are nice at first when they are trying to get your business, then its all downhill from there, Technician Kerry Collins is rude,pushy, arrogant and just plain unprofessional. I would get texts messages from him at all hours (a few times past 9pm at night) for scheduling, and when i told him that I was out of town and that I would let HIM know when i was available and to please wait for my call and not to call or text me while I was on vacation. My request went completely ignored, It even was to the point that he even just showed up at my house on a few occasions without permission, (one time he attempted to enter my back yard while I was not home not knowing I had a lock on gate and I have him on camera doing so) So I call office and request to have service with a different Technician and they tell me they would have to have manager call me back , and of course no call back.... Then I call again and tell them straight up that if they want to keep my business all they have to do is give me different tech or i would find a different company and I was told that no manager would be in until tuesday,,,,, I do not know how this company still has any customers with the way they run their Buisiness... Stay Away from them as the other reviews on here say as well.... read more

Had service with them since June and we still have red ants. Have to keep calling them out to come back and reservice my home. They never call to let me know when they are coming. Only reason I went with them was cause we had some built in thing they said was in between the walls. read more

Home Team is awesome!! They are always friendly over the phone, very polite in person, prompt and fair. I get a text from Mario the night before he comes to spray and it's a great little reminder. One time I found a couple crickets in between sprays, so I called Home Team and they sent Mario out within 24 hours. I can honestly say that my husband and I have been beyond thrilled with their services and continue to use them indefinitely. Highly recommend! read more

This has to be the worst pest control service company out there. They have their idiot service people make their own appointments (which they rarely keep). They will call on a Friday night to schedule an appointment the next day (a weekend day)!...Yeah, thanks for the great notice! We told the service guy this did not work for us and that we needed a little more notice than that, especially since we work and have lives. We do not intend to sit around for 4 hours on a Saturday waiting for you. So, after that, they guy just stopped calling, then We tried to get the service going again after we returned from vacation, apparently someone had cancelled the service....probably the incompetent service guy. I called and told them to forget it, we will take our business elsewhere. Do yourself a favor and stay far away from this horrible company. read more

Thank you for sending Chris out to our house to get rid of our aunt problem. Chris is awesome and knows his stuff and figured out where the aunts where coming from and took care of the problem. read more

Home team has been amazing for us. Other than some pesky ants that wouldn't go away and our tech that didnt come for a while they have been great. They come when you call and spray where and what you need. Inside and out. Its a good feeling when I see bugs that died before they made it into my house. read more

Horrible customer service. Don't trust this company. Every interaction is horrible. We have specifically stated that we wish to be contacted not just someone show up at our door. this continues to be an issue. We were told just give us a key to your house and backyard. I do not think so. The girls in the office are rude. We were told in Oct that we owed money but no one could tell us why..we have had issues in the past where the tech just showed up and left a bill. No one could tell us why we owed the money but then it was magically taken care of. After a whole day of going round and round it was agreed that the tech Darrin would come on 10/5 at 3pm. He didn't come. My husband called him, nothing. then he called me (I work 15 hour days and do not have the time to deal with this) and finally after calling Ricardo the manager, Darrin shows up at 5pm and gives us the bill with the amount crossed off and says "you pay nothing for all you went through." Now we have our second bill. I will not pay.I called them on 11/14 when I got home from work and left a message. To date, no call back. Do not trust these people. They got a deal with Centex and put these devices in our houses and now they have us just where they want us. A previous tech told us he didn't know why people put these things in their houses as the company doesn't use it. I have to call every time I deal with them. Run, run quickly to another pest control. read more

We've been a customer of Home Team Pest Defense since 2013. Moving into a new development there were a LOT of disrupted ants and spiders all trying to get into our house!!! It was WAR so we had to get the professionals. BEST PART OF SERVICE: Ants, spiders, etc GONE. Thank you to CHRIS, our wonderful, knowledgeable and soooo pleasant technician and LORELEI, the nicest, most patient customer service person. They both should teach the class on how to treat customers....You both are stellar!!!! SMALL AREA FOR IMPROVEMENT: Contacting customers to schedule service. Please consider text message reminder instead of leaving messages. I've been surprised one too many times with a technician visit :) Definitely give them a shot!!!!! read more

Excellence in service. I recommend the Taexx system. What a great idea. The service technician is very professional. Home with no bugs is a dream come true. Thanks read more

The service rep calls me the night before and asks if there are any problems. Then the service is done well, timely. I've never had a bug, never had a complaint. It is the best company I've ever had. read more

Not sure why this company has received such poor reviews?.. We have been using them for many years now. They ALWAYS come over when we call them asap. They are always cordial on the phone, and strive for good customer service. But, our Service guy, Chris, is our TOP reason that we have stayed with the company. We have had many people come to our door to solicit service, but Chris is the MAIN reason why we are still here. Thank you! read more

You will come back and spray again if we are still having problems. Always a call before your visit so we can discuss problem areas.

Don't use this pest control service there's better ones out there...I was told they would be here around 3 nobody showed up so I CALLED AROUND 4 and was told they would be here around 5 then I CALLED AGAIN at 545 and they said they were on there way so I said we will cancel apt and reschedule because its saturday and we planned on having company over so rather than cancel my plans I'll probably just cancel their service instead read more

We have used this company for 7 years and have not had any problems until this past month. We pay a year in advanced for 4 treatments and after the fourth treatment they sent a bill for a balance due. I called them to explain that we paid in advanced and the customer service representative agreed, saying that we do not owe anything and that she would correct my account. Well, 2 weeks later they sent another notice saying we owe this same balance. Again, I called them and the customer service representative said he would correct this in our account and that we did not owe anything. I mistakenly believed that this would take care of things, but then today we got a notice saying that they are sending us to a collection agency because of this balance due and our account is suspended! Are you kidding me!!! What kind of company is this if they can't even keep their accounts up-to-date and they send loyal customers to collectors after we have called them twice already and they agree that we don't owe them anything?! We paid a lot of money for their services and now because they can't keep their accounts straight we are going to have to deal with this mess. We will definitely never use this company again. read more

We have been with Home Team for almost three years, our service rep is Humberto! I have to say, he is amazing. He has a great reputation in the area he services for his attention to detail and outstanding customer service. A company is only as strong as their employees and Humberto, is an amazing asset. read more

Very good customer service. Attentive to customers needs. Clayton is my service guy. He goes out of his way to make sure any pests issues around the house are taken care of. He is also very knowledgeable. read more

I am super disappointed with their customer service. I just called to set up service and basically was told they could not help me with my ant problem. I am a little confused on how a pest company could not provide help with an ant problem... I really wanted to establish service with this company because of all the great experience that my mom has had but looks like I'll be going elsewhere read more

Don't waste your time here. I called and the receptionist tried to gauge me for $135 when they already serviced this home. We switched companies immediately. read more

We have had Home Team Pest Defense for over 8 years and are very happy with the service and our technician, Humberto. He will come out anytime, even if we're not due yet. read more

We have been with a Home Team for many years. It's not a perfect company but if there is ever an issue, they have always resolved it. Our technicians have Always called us before every appointment and came out on Saturdays to accommodate us due to us having a small dog. read more

RUN, RUN away from this company!!! I was a longtime customer with no pest issues until recently and their service was mediocre. We purchased our house new and because of the Taexx tubing decided to use them. In the beginning service was for every three months, but they started coming out about ten days early every time, I had to threaten to quit before the problem was corrected. About four weeks ago we started seeing ants in the kitchen, so I called them mid-morning, but no answered the msg stated to leave my information and they would call me back, I did so twice, but NO CALL BACKs. I finally was able to get them on the phone a few days later. The tech comes out but doesn't see any ants not sure if he believed me or not but he sprayed something alone the base boards. 10 days later the ants are back. I call and finally get through and request next day service, since they did not take care of the problem on the first round. I was put on hold twice during this phone call. The office assistant told me I should receive a call that evening from the tech regarding a time for the next day. I said thank you and the office assistant came back with "what did you say" and I replied "I said thank you". I received no phone call that evening from the tech regarding the arrival time, but I had a feeling after the call this was going happen so I called one of their major competitors and started service with them. Again RUN, RUN away from this company!!! read more

Our inspector Ted is very thorough. He always knocks on the door to see if there are any concerns since his last service. We had HomeTeam in San Clemente and now use them in Mission Viejo. I trust their service, they are very responsive! read more

I have been a Home Team Customer for over 10 years with the same agent, Ted. He is reliable and is very dedicated to his craft. Give them a try! read more