This was the second time I took my 2019 Honda Hrv for recall repair and got the same poor satisfaction. This time when my wife got home there were under dash parts left off, a dirty rag in the back seat with some gloves and hair net. There service department needs some drastic changes to compete with Selma and Clawson. I would not recommend this dealership to my worst enemy. read more

Ever since i moved to Fresno, I wanted to find a place where i could take my Honda Civic to get its usually checking. I tried the Honda from Fresno and it was just poor service as well as etiquette and more since I'm a woman. I tried Honda north and all the times I been here have always been good service.I have not been pushed to get a service done nor humiliated for saying no. They always manage to explain everything to me and just let me know when I should be coming back. The last time i had a young gentleman named Giovanni help me and he let me know that my car was in good condition besides two things that eventually would need service. It's been 2 years with this place and provably more to come. Once again this is just my personal experience. read more

I sent my college daughter down to trade in her 2018 Honda Accord sport for a 2021 Honda Accord sport. We have purchased many vehicles from this dealership in the past. the new sales manager was rude and Kurt raising his voice at me when he tried to lowball my daughters trade in with only 30,000 miles. He offered her $3,000 below fair market Retail was $23,000 he offered $17,000. Stay away from this dealership if you have a trade in or a wife or daughter !!!!!!! read more

Today we didn't have high hopes of being able to walk out with a new car, but Leo and Jeffrey were able to make that happen for us. Both were informative and so friendly. We had gone to two other car dealerships in Fresno with no luck on the type of car or monthly payments we were looking for. Leo was able to point us in the right direction for the car we were looking for, and Jeffrey took the time to fight for the type of monthly payment we were looking for! We are so appreciative of the service from Honda North! Thank you guys again so much! read more

There is an obvious disconnect between vehicle service intake & work done such that you might need to expect the falsification of your invoice. Competence is not one of their strong suits. read more

Anatolio Avalos...write that name down. I purchased a 2021 Civic today for my mum...If you're in the market for a Honda this is the dude. Knowledgeable, respectful and a great deal to boot. Made what has always been an arduous process quick and easy! I'll be back in a few months for a new Accord...my turn next! read more

After a few days on with the internet sales team we were told that Honda North could get us the White CRV we were looking for. We agreed on a price and time to come sign the documents. I live 60 miles away and we did not want to drag our young son along so we hired a babysitter. We arrived 15 minutes early and were told our internet saleswomen had "just left". Another salesman jumped in and was very helpful. We got the documents signed and when he went to the manager to get the car we were told they could not find that model in the color we had asked for "White" anywhere, would we like a different color??? I will never set foot in this place again...this was a blatant lie and total disregard for our time and money. VERY UN-PROFESSIONAL!! read more

Sucks to say but I guess Honda North didn't want my business today. Parked my car and browsed their inventory while waiting for someone to approach me. 10 mins go by and there is no one. Although I do hear voices of laughters nearby. I walked back to my car to leave just to find 3 salesmen standing by the front door underneath the shade. Not one of them dared to acknowledge me but just stared away. Sad to say, I knew what I came in for and was ready for a deal. Drove to Selma and got my car there instead, 2021 Pilot SE Big thanks to Brian! read more

I will not buy a car from this dealer again. After buying 4 cars from this place over the past couple of years. They seem to rotate sales team too often and are need of some customer service training. They are rude and waste your time purposely. Sales rep name Jacob claimed to be a decision maker when he was clearly not. He had attitude from the get go as he wanted to know if we were buying or not since his girlfriend was calling for dinner. Their service department is not any better, they told my daughter on 3 separate occasions that she needed tires on her last 3 oil changes. We always buy our tires from America's tires which offer the best service and are always honest told us each time my daughter does not need tires that her tires are still in great shape at 31,000 miles. It was 10,000 miles ago at Honda North the first time they told her she needed tires. Honda's are great but beware of unethical sales and service reps at Honda North. read more

Mercedes is your girl! She made this car buying process so easy! She knows what you want and works in your budget to get you what you thought you could never get! Thanks to my girl I got myself a brand new car! Thank you thank you again! read more

We went to the dealership to look for a particular model that we had seen online. At the honda.com website you're able to view all of the inventory at all of the local Honda dealerships within a certain mile radius. The salesman/manager did not know what I was referring to and said they only had 2 vehicles in stock. He questioned what website I was looking at several times. Did not offer to look for the vehicle that I had seen online. Also did not offer to find the vehicle that we wanted even at another dealership. Then he let us walk away when we were planning on buying a car today. This is our 3rd visit to this dealership in the last 5 years. And all 3 times we've been treated terribly . 3 strikes and you're out. We will not return. read more

Came in for an oil change so this is review is based solely from this first time experience. Scheduled a oil change for my Honda at this location due to Clawson Honda being booked till next week. Pulled up to the service department appointment section and walked inside. At first glance to your left and right are service reps lined up on phones or computers. I was waiting several minutes to get checked in by someone as a few seemed to have finished up with their customers. I made eye contact with a few reps but none called me to there stand. After several awkward minutes I walked to a desk who seemed to be unoccupied and checked Inn. I explain this because from previous experience at other Honda dealerships the service reps even at peak business times seemed to make sure I'm tended too right away. 45 minutes later the cars ready and complimentary washed as well. The price was $60 compared to other Honda dealerships $40 synthetic oil change. All in all an ok experience. read more

Honda North - Nice lounge area - Auto Repair Near Me - Clovis, California

Honda North made my car buying experience absolutely painless. I walked in today early in the morning looking for an HR-V knowing they were very difficult to get. Tim greeted me, found me a sales rep and immediately began checking inventory across the state in an attempt to find me a vehicle. After several calls and no luck I left. A few hours later, my sales rep Vienna contacted me letting me know a white one was available and it was all mine if I wanted it. I sent over all of my information and they got the paperwork going. When I got back to the dealership the car was fueled, detailed and ready to go. The paperwork was painless and Vienna did a wonderful job of walking me through all of the cars features and getting me off on my way. In comparison, I visited another local dealer (Clawson Honda) with a higher rating on Thursday for a scheduled Internet appointment. No one from the Internet department was available or could even be located for 30 minutes. Once someone was found he was busy and didn't seem overly excited to help me. Three other salesmen on the lot refused to offer me any help because I had already been in contact with Internet Sales and the traditional sales team seemed to have some bad blood towards internet sales. I ended up having some issues arise that I had to deal with during the process and didn't complete the purchase Thursday night. Needless to say I will never revisit Clawson Honda, Honda North earned a new customer today! read more

Honda North - Very limited in stock throughout the state, but Honda North was able to help me walk off the lot with an HR-V the same day! - Auto Repair Near Me - Clovis, California

Today I ran over a giant screw that stuck onto the sidewalk of my rear tire. I happened to be close by, so I pulled in--with no appointment, obviously-- and was met with caring, professional, and attentive service. Service Advisor Jolene Mills is simply the best! She assisted me one time previously, and the customer service experience then was as exemplary as it was today. Twice now, I've been "bailed out" of mini crisis by Ms. Mills who has genuinely gone the extra mile to help me. The previous time related to a faulty power window switch in my Accord. My experience with other service advisors has not been as pleasant in the past, to wit, I've experienced dismissive attitudes and/or unfriendly service; however, I'd give this service department another chance, so long as Jolene was my advisor. Total shop time for my tire replacement: 2 hours. Not bad. read more

Honda North - Total time to replace tire w/o appointment on a Saturday afternoon: 2 hours. Not bad. - Auto Repair Near Me - Clovis, California

They seemed more interested in making a extra buck than helping the customer. The counter service people are nice

Highly recommend this place!!! Julio and Elliot literally worked a miracle for me. I've been trying to get a new car for 3 years now, I've tried literally every car dealership and for some reason I had a feeling that this place would do something for me today and sure enough they did wonders! If you have a car that you want to trade in and you haven't been able to anywhere else, Honda North of Clovis can definitely work something out for you! Don't go anywhere else I promise you these people will keep you in good hands!! read more

Honda North - Julio and I! Thankful for the miracle he said he would do for me today - Auto Repair Near Me - Clovis, California

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I used to go to clawson but had a bad experience with them so I will never go there again. Honda North is father for me but worth it. Took my car for routine service and Johnathan was the guy that helped me. He was very friendly, polite and explained everything they did to me. It took a little longer than expected and he was very apologetic. The only negative was they had my husband's phone number for my contact info and I asked them to change it and put my number on it and they didn't. They continued to call and text my husband's number. I called them and they assure me the number has been changed. Other than that, very positive experience! read more

August 2018 update. Katherine who I SPOKE to on the phone and made a APPOINTMENT with was no where to be found at appt time 6pm. Katherine also lied to get me in the door saying there was a sedan si in stock. Came to the dealer to only find my appt meant nothing and there was never any civic sedans in stock. THIS DEALER IS FULL OF IT. This place is a joke from the broken tv screen in the wait room to the fake sales people they have. Stopped in for an oil change that took over the 90 mins they told me. Couldn't get a coffee because oh yea that's out of service too. While I waited I wanted to trade in my current 2012 Honda for a new one but honestly stopped immediately when the guy thinking just because I'm a woman I wouldn't know the value or potential of a type R. That's like me saying your Asian so that's why they asked you to work here. See how stupid that sounds? Eric in service is the only one with manners thank you Eric. Your customer service skills is the only reason I bring it here for oil changes. read more

10/10 Charles was really on top of his game when it came to selling us our accord. We enjoyed our experience and would definitely recommend coming to Honda north and asking for Charles. read more

This review is for the service department. We continue to have a great experience with the service department at Honda North.The waiting room is clean and relaxing and the service is fast. Jolene always is helpful, polite, and efficient. Yesterday we were also helped by Richard, who did a great job for being new! We will be back later this week to bring our other vehicle in for service and will continue to be loyal customers. read more

Just a friendly and professional atmosphere at Honda North and had a great sales representative, Nato helping us with Honda Accord options. Unfortunately did not buy from them but would highly recommend this Honda dealership to family and friends. Thank you for everything Honda North and especially to Nato for your friendliness and welcoming demeanor read more

After having a bad experience at the other Honda dealership in Fresno , I decided to bring my car to this location after not wanting to start. My service advisor was Johnathan and he kept me updated with every step of the way. I love how informative, professional, and helpful he was! This location really exceeded my expectations! I'm so happy with my experience and I'll be bringing my car to this location from now on! Thank you Johnathan! read more

I usually take my car to Clawson, but because of CV19 they had changed their hours of operation and were closed. Out of desperation I took my car to Honda North. Never again! I was told my sensor needed to re-calibrated. After 4 hours and an over $500.00 bill (after they allegedly took off 1 hour of labor charges) my car was reaedy. This repair should have been covered under warranty, but I was told, they didn't know if it was something "I did" or if the bracket on the sensor "just broke." Needless to say, I was not happy with the amount of time it took or the final bill. I would not recommend Honda North to anyone and I will NEVER go back there again. read more

The best price that I found for mounting and balancing my tires. And they put the spare back in the trunk of my Ridgeline

Here to service my 2004 Honda Accord. Used mailer coupons to save some cash. Regular oil and filter change w/o coupon $49 w/ coupon $24.90. Also needed a brake job from the last visit. Funny thing though you can't combine coupons but Ron Kirby the service adviser went to great customer service by letting me use both coupons. Now that is something to write about read more

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Very pleased with the customer service at Honda North! I purchased my Civic two years ago from them and Ashton went out of his way to find the exact car I was looking for. Also have had two oil changes and Eric has provided excellent customer service. They have a great customer waiting area as well. I highly recommend them to anyone looking for a great reliable car. Customer service is hard to find nowadays. I love my car and get so many compliments on it! read more

Honda North - Auto Repair Near Me - Clovis, California

I have owned lexus cars for many years. I recently switched over to honda and buying a honda clarity (love the car!) because of the electric range. I pulled up to the service department. I sat in my car waiting and waiting for someone to come over and talk to me cause thats what they do at Lexus dealer. I waited for almost 30 min. A couple of guys greeted me but never came over to talk to me. After siting there for nearly 30 min i left cause i had to go work. What is the point of having pull up service if you dont come and out and talk to the customer? Honda needs to learn from lexus in terms of customer service. Very disappointed read more

My husband and I recently purchased a vehicle from Honda North at the end of December. Staff was extremely courteous and professional. During these difficult times all the staff members wore a mask at all times. Ash was our salesman and I highly recommend him! He answered all our questions in detail and helped me and my husband achieve a deal that we were 100% happy with. Ash made the whole experience as easy and enjoyable as possible. All around great experience with Honda North! read more

I purchased a brand new 2023 Honda HRV from this dealership. Had my car for a month when the back window imploaded and shattered while parked. The dealership claimed it was "wear and tear" resulting in me having to pay over $1k to repair. Had a case opened with Honda Corp who told me the dealers were their "eyes and ears" so basically what they say goes. So Honda didnt take responsibility for selling a car with a defected window. This dealership, because of the high demand, is selling cars that are full of defects so you end up turning around and giving them more of your money. read more

So my aunt and cousins bought 3 cars here and she traded her car that they were supposed to take care of, few months later they called her and want to return the car and that she pay the trade in amount while they used the car for how many months and lied it wasn't taken out from the property and was involved in an accident, her bumper was changed. like wow worst customer service for sure! read more

Again, I am purely disappointed in this place. Yesterday (07/23/21 10:00am), I took my car in for servicing. This was my first time going through servicing legitimately. I previously had my battery driven over to here before and royally got screwed over, despite extended warranty. I specifically had my tires rotated, my electrical system checked, and my battery checked (since it's known that their batteries are unreliable). I never received an update call whatsoever from our service advisor, Bryson Antonio, for 6 hours until 30-45min before closing time. I tried calling and for some odd reason, I was unable to leave a voicemail because it would ring to the next advisor. I called around 1pm and 4pm. I never received a call at all, wondering if my car was even being worked on. It's courteous to do so. I originally went there for my electrical system and they couldn't figure out what was wrong with it. Turns out the issue was never fixed and I still have the problem. I drove all the way across town to find out my tire pressure sensors for my front two tires were never hooked up. I had to drive to O Reilly Auto parts to find out air wasn't leaked and the sensors weren't hooked up. I've heard many horror stories after this how this place specifically screwed up cars when servicing to the point they legally couldn't sell their car in the future. I was told too that my valves shouldn't have even been taken off. Just take your car to clawson or another place. read more

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Confession: I've never bought a car from a dealership before. This time I was in the market for a specific (very lightly used) vehicle and nearby Honda North in Clovis had the particular make, model, trim level, and color that met my exact specifications, for what I thought was a fair price (I could've saved maybe $1000 if I made some compromises and wanted to drive all over the state). At the end of the day, I bought the vehicle and was ultimately satisfied with my experience with Honda North. I wasn't hounded by salespeople when I walked in. I had to wander for a moment before someone approached me. It wasn't hard to get assigned to a particular salesperson (John Y) who went with me on a test drive of the vehicle. He was a little aloof with me at first, but as we conversed it seemed like we built up a rapport. That doesn't seem surprising since they probably see many people who take them on test drives with no intention of buying anything. After he realized I was serious I think he softened up a little bit. He did make a few slightly disparaging comments about the vehicle I was interested in, because it "[wasn't] a Honda." The sales process seemed straightforward and about as smooth and easy as it could be. Mind you, this was for a used vehicle, I wasn't doing any serious negotiation, did not trade-in a vehicle, have good credit, and was offering a large down payment. To complete the sale, I got handed off to a person (Mark?) who handled the final details and the paperwork. He was very personable, helpful, and informative. By the time we were done, John had removed the stickers and prepared the vehicle to drive off. We shook hands, and I drove off. EDIT: Removed a star because they sold me a scammy "alarm system" add-on that I should've declined. Researching this after the fact made me feel like the way they sold this device was disingenuous. If they try to sell you a "Karr" alarm with a vehicle, be smarter than I was, and research it online before paying them $795. This is a cheap way for them to pad the sale. If anyone from Honda North wants to contact me about this aspect of the sale, I would be happy to discuss it with them. read more

Flawless. Service Advisor Ron Kirby made the whole experience great. He was the first to acknowledge and greet me when I got there. Gave me a thorough rundown of what is expected to be done due to the car being in for the recall inspection. I figured I do an oil change while the car is there and he advised the car didn't need one yet, but if I wanted he'll have it done. He is very knowledgeable and gave me maintenance advices before/after the car was serviced. He also was able to get me a shuttle so I could attend work while the car was in their care. Great experience due to the great customer service from Ron Kirby. Thanks! read more

I've been going to Honda North for years ever since I bought my CR-V there in 2013. From oil changes to the maintenance they recommended, I never had an issue. Last weekend, I took my Acura TSX there to get an oil change and Giovanni offered a complementary tire rotation and I accepted the offer. A few days after that, my low tire pressure warning light came on for the front passenger side. I filled it back up with air as pressure dropped to 25 psi. Last night, the warning light came on and pressure again was at 25 psi. I removed the valve cap and sprayed windex around the tire and noticed bubbles in a couple areas where the rim and tire meet. So today, I took my car in to discuss the issue and see if Honda North would fix the issue. The skinny white guy with a goatee kept telling me in his 3 years there, there's never been a leak caused by a tire rotation. He made me feel as if I'm making stuff up. I felt belittled and disrespected. Today, Honda North lost a consistent and loyal customer. I planned on getting the rear brake pads changed out soon as recommended by Giovanni, but will now take my car elsewhere for that and other future maintenance items. read more

Worst experience in buying my 5th Honda. From the time we came in until we up and walked out in frustration because of the sales game Jonathan and his manager was playing. We were suppose to have a Costco connection smooth purchase, but ended up with the sales game. He informed us the Costco purchase program was lousy and they had a better sale. Flipped the manufacturer page away as if it was the Costco price list, had a 2nd page with their deal adding in extras I was not interested in. He went back and forth to his mgr and we sat there very frustrated by the lousy treatment. And, even during the test drive of the car I was interested in, not once did he show any of the features. Very frustrating experience, we will not be going back there again. read more

Purchased a new Accord. It lasted a week before I started having issues with it. Doesn't want to move when I put it into drive. I have to turn on and off to reset then it will drive. Dropped it off tonight. They have no idea how long I will be without a car. Wished I would have never bought a Honda read more

There needs to be a policy inplemented where Honda is reliable & obligated to compensate customers to repair the damages caused by Hinda North lube tech. We were suppose to take the van to LA for a family vacation. Somehow, putting the trusts into Honda professionals backfired. Vacation got cancelled.. Came in for an oil change. Walked out needing to replace the oil pan. This is unacceptable on every level! I'm scheduled to pick up my van today at 430pm. I refuse to conversate with the manager or anyone at Honda north for the obvious reasons bc Robert has failed to reach out to me like he promised: "Look I'm not here to listen to you guys argue. It's Friday, it's almost 6pm. I will take care of this for you 1st thing Monday morning. I promise you this Tee." It's Friday, 230pm & I have not heard from Robert from Honda North.  I don't understand why this is acceptable on any level professionally or on an amatuer level.. read more

Unorganized and horrible service. Long wait lines for service. A lot of employees standing around. Employees were dressed sloppy.

Yesterday my dad and I went to honda north we went look at the cars we looking at few cars maybe a cars salesman would come up to us but they didn't they were just standing around playing on there phones we waited for 15 or 20 mins but nobody came up to us so we left read more

I unfortunately have to update my review from 5 stars to 1 star. The reason being that I had a good friend change my oil after years of having my oil changed at Honda North. To my utter shock and dismay, my friend informed me that Honda North NEVER CHANGED MY OIL FILTER! I paid for service and parts for YEARS without knowing this. I bought my car at Honda North and had the extended warranty so I figured hey might as well get my car serviced there too. BIG MISTAKE! What a waste of money and a slap in the FACE! ONE STAR MAY BE TOO MUCH! Oh and I went the extra mile every single time I got service by filling out a stupid survey giving them good ratings to make them look good to corporate or whatever. SCREW HONDA NORTH! You guys should be ashamed of yourselves! read more