I remember a long time ago, when I enjoyed going to Hooters. That was a long time ago, and boy have things changed, and not much for the better. I used to frequent this establishment when I first moved to Albany and lived walking distance. Friday night at the bar, was convenient and tolerable, and most spent drinking and watching sports. One Friday I was hungry and decided to order some wings and buffalo shrimp. I was deeply disappointed, only because it tasted nothing like the Hooters I remembered. The wings were soggy, not crispy, and the shrimp the size you get in a can. I later moved away, and thought nothing of it and hardly returned, until a few weeks ago I saw a FB add that said all you can eat for #nationalchickenwing day. I thought, "Why the heck not."
Considering the price ($14.99) was only a dollar more than 10 wings ($13.99) and the waitress said any wing types applied, unlike their usual weekly all you can eat specials of one kind. I wasn't that hungry, but since she said I could sample a couple flavors, and considering the only thing this place had going for itself was the unique new wings styles: Daytona, bacon wrapped, and smoked, not to mention all the new flavors, I figured why not. I asked for the Daytona grilled wings. About half an hour later my wings arrived (grrrrrr), and they were not Daytona (double grrrrrr). They were typical wings in some kind of honey glaze, which I hate. I told her I ordered Daytona wings, and she said those were not part of the all you can eat deal. That was the exact opposite of what she just said to me earlier when trying to sell me on deal. So, then I asked, "Well, then I guess you just give us whatever is up there instead of asking." She looked at me confused, and I just told her to forget it. She then asked, "Do you want me to put your 2nd order in advance, so you don't have to wait?" Now, if she really meant what she said, I probably wouldn't be writing this. I of course agreed, but first confirmed that the smoked wings were included. She told me to wait while she checked. She came back quickly and said that they were, and placed the order.
Fast forward 40 minutes and 2 beers later, and the restaurant is now feeling like a sauna. No idea what the problem was, but the AC wasn't working. The waitress at the bar had fans blowing to cool them down. Maybe this was to make you drink more. I don't know, but it was very uncomfortable, since it was over 85F outside. In addition, my 2nd order was nowhere to be found. I left 4 wings of my first order of eight on my plate, since I wanted to enjoy my second order, and really didn't care for the wrong order they gave me. My waitress finally came up to me, and asked how I was doing. I said, "I don't know, how is my order of smoked wings coming?" I'm sure you can all imagine the look on her face, which told me my wings were not coming anytime soon. She went to the kitchen and came back, saying that they were really backed up and my smoked wings would be coming soon. "Yeah, right!" I thought.
Over an hour after I ordered my 2nd set of wings I realized it was one of two things, a scam, or poor management. I noticed many others waiting with empty plates. From the looks of it, the management was weak, and the kitchen staff even weaker. My waitress, poor thing, was managing half the restaurant while other Sr. looking waitresses were sitting around. When I looked at the kitchen, there were 3 cooks; one was drinking a soda, watching TV, and barking orders, the other was laughing and dancing, and the third, an older Sr. looking cook, was doing all the cooking. I finally saw the manger, who looked all but 15 years old, walked out to a table to personally deliver an order to a couple with his apologies. I knew this since I could see the smoke coming out of the gentleman's collar, and steam off his partner's head.
Finally, my wings arrived. This was the only positive of the evening. I give Hooters kudos for the addition of smoked wings on the menu. Coming from Texas, nothing makes meats taste better than a great smoking. Hooters did well with these. Unfortunately, I asked for the spicy habanero, and instead got something else. You can imagine my frustration at this point. My waitress came by, and asked me how it was, I sighed and just asked for a to go container.
Now... this is the best part. As if my "Horror Story at Hooters" couldn't get any worse, she said that it was policy not to provide to go containers for all you can eat orders. It took a lot for me to maintain my composure, being in customer service. I waited a second, took a deep breath, looked at my curly fries, and said, "My curtly fries were not part of the all you can eat order, please give me a container for my fries." I stared at her, she stared at me, and then she walked away. She returned and proceeded to give me the smallest container. I asked for the check, gave her a nice tip, shoved all my wings in that tiny container and left. read more