They use a tablet to take your order that takes 3 times longer because they have to scroll through the menu and select your order AND it still came out wrong with tomato's allllll over my meal and that's the only request I had. NO TOMATO Go back to basics and write things down. read more

Hops n Drops - When you ask for no tomato........... - American Near Me - Gig Harbor, Washington

The staff is very friendly and it seems like most really enjoy their jobs. That is a huge plus if the other issues can be fixed. The food was decent. The oil in the fryer tasted old and possibly burnt, so the cod wasn't that cod and slightly overcooked. The coleslaw was tasteless. The house salad was a good mix and cold. They have a nice selection of spirits and have a happy hour from 9 to close. The ambience is that of just about every other gastro pub. They have enough TVs if that's what you're seeking. Jordan was a really good bartender and server. It's really too bad that the food didn't match the enthusiasm of the staff. read more

It's hard to find a good salad in Gig Harbor. Hops n Drops' menu is surprisingly diverse and has some good salad options. Their food is consistently decent and the service is always good. The ambience is a bit on the dreary side, but it doesn't keep us from going there. read more

I submitted a previous review in which I praised both the food and the online ordering process. I suspect the food is still good but having just spent 30 minutes trying to use the online ordering process without success, I'm done. Hops 'n Drops just lost a pickup order for four. A working website is an important aspect of service these days. Paying attention to whether it is operative is a responsibility no restaurant should ignore. read more

My wife and I ate here yesterday with 4 other couples. It is one of our favorite restaurants. They have an interesting menu. I had the shrimp "po boy" and she had the buffalo chicken wrap. Both were excellent! The buffalo wrap was a little too spicy but it was true to the name. There was plenty of shrimp on my sandwich and it was very tasty. The service was outstanding. We ask for checks by couple and our server provided them with no problem. Look forward to trying some of the other entries. read more

As I was walking up an employee opened the door for me and I was welcomed into the restaurant. How pleasant! When I was looking over the menu, the party behind me was seated and the server already knew what they wanted before they even said anything and they talked about all the different dishes they have tried and loved. It felt very friendly and comforting that regulars were so familiar with the staff and menu. The server was very helpful with recommendations and I asked for their best dish that I just had to try, and she said they are known for their burgers and recommended the Black and Blue Burger. To lighten it up, I also thought I'd try the Chicken and Avocado salad. The burger was excellent. Just the right amount of blue cheese, a fun crunch of the fried onions, and the beef was juicy and not over cooked. But my favorite was the bread! Or lack of! The bread had enough structure and was substantial enough to keep the burger together but thin so it didn't take away from the goodies inside. The entire burger was very well balanced. I appreciated the in-house made chips that they were fresh, and not drenched in salt. They came with a delightful garlic ranch dip to add that salt kick if wanted. The salad was also a winner. They make the avocado dressing fresh and on the this chicken breast it was delicious. It was a bit high in price at $12.50 for a half salad, but It was a great salad and would order again. I also paid with a portable machine they bring to the table which I Soooooo appreciate instead of them taking your card from you. The service was excellent, delicious food, and cozy environment! read more

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We have given this place 2 chances and they failed both times. The food just isn't good. The burgers although asked how we'd like them cooked, still came out way over cooked and under seasoned. I don't usually leave unhappy reviews but, I just can't recommend this place to anyone. read more

We tried to order takeout twice from this place. Food was okay, but unfortunately, they did not have the orders ready, and the person at the front didn't notice when they brought our order out. We could see an order sitting there, with others. After watching the young lady deliver the other bags and leave ours sitting there ... we called. And she says "oh it just came out" and picked up the bag we saw sitting there for five minutes. Very frustrating. Will not order here again. It happened the SAME WAY TWICE. read more

Good burger and excellent fries! I got the jalapeno burger and a couple of dipping sauces. Burger was nice and juicy and I love how the heat was in multiple places. I ordered this on Door Dash and my only complaint was that the bun was a little soggy by the time it got to me and didn't hold up too well. read more

Very disappointed with this place. I had high hopes that were not met. First off, I had the IPA. Now, I didnt see a beer menu at all. There was a menu for all the various Mojitos, etc., but not the beers. That was strange to me. Wife had a mojito that was ok. My beer was awful. Didn't finish which is NOT me. My wife had a flatbread, she rated it as "ok." I had the smashburger that was not a smashburger. It was an ok hamburger, but it was by no means a smashburger. Homemade chips were great, the star of the mediocre show. We had our pup with us and had to sit in the back, which is fine, but the furniture was cheap plastic, no water for the doggo. Service was fine, not overly friendly, but she got the job done and it was quick. All in all, I guess it was all ok, but definitely not worth the time or money. read more

My second time here... This time they had just opened, it was empty based on the time of the day; I guess, so I decided to sit at the bar. My bartender was very friendly and service overall was very good, actually both times I have been here service was very good. Food has been good as well. I had a salad, yeah boring, the first time and it was actually very good. This time I decided to try a burger, the guacamole burger and onion rings. The burger was good, it would have been better if it had been cooked medium, but I am assuming since this is a chain they cook to well to ensure food safety. Usually you cannot mess up fried food unless you overcook or over-salt. The onion rings were definitely over-salted, but still good enough to finish. Hopefully, this was just an overzealous cook. Breakfast menu looks promising, so I will have to come back and check them out again. Overall, a good addition to the Harbor. read more

UPDATE: Someone working at this location actually read my review AND FIXED THE BATHROOM STALL! They installed this thick piece of plastic and voila.. privacy while peeing :-) My only concern with this restaurant is their restrooms, you can literally see the vagina across from you while you are in the stall (see picture) it's creepy and that could be a lawsuit waitingThe food and service was good though read more

Hops n Drops - The toilet seat view while sitting on the other toilet! - American Near Me - Gig Harbor, Washington

So awesome to finally get a Hop Jacks on this side of the bridge! And just as I had hoped, it doesn't disappoint. We just stumbled on it today while on the way to Fred Meyer and decided to stop in for lunch. We started with their Classic Margarita and I have to say it was one of the best around. Plenty of zing, not too much sweet, and perfectly salted rim. For our starter, we went with the French Onion Soup to share. Nice large serving, with three cheese bread triangles to dunk. The flavors were spot on, the croutes were perfectly floating in the soup, with just the right amount of cheese on top. Flavors were all very well blended and it was served piping hot. I ordered the Patty Melt (we share everything of course) and Anne ordered the California Turkey Sandwich. The Patty Melt was just amazing - perfectly grilled on thick-sliced 9-grain bread, with just the right sear to it. The meat patty inside was combined with perfectly caramelized onions and a light dose of cheese. Whatever they're using for seasoning in the meat, they have it dialed in really well. Not exactly "diet food" but worth the indulgence in every way. The California Turkey was on the other side of the "light / heavy" spectrum, and also served on toasted 9-grain bread. Almost 1 inch of thinly sliced turkey, a thin slice of Provolone cheese, red onion slices, lettuce and tomato, all combined with a little avocado spread and a slice of bacon all make for a pretty amazing Turkey sandwich. Great lunch - and we'll be back. You just can't go wrong there I don't think. read more

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Had the eggs Benedict and it was tasty, we also shared the French toast which was quite good. Hop Jacks is a good place for breakfast, I'll try lunch/dinner another time. read more

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Hop Jacks - welcome to Gig Harbor! First time I have been to one of these restaurants. This is the second day they have been open in the Harbor so we decided to check it out. We were greeted with friendly service and they sat us quickly. Cool that they have a lot of big screen TVs placed to watch sports. The Mariners were playing so that was a bonus. We ordered from Happy Hour menu. The Fish Tacos (which comes with 2 tacos and is fried cod) and Quesadillas (which is served with a lot of sThe food was good for a chain restaurant. The place has a nice atmosphere. It's worth checking out. read more

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First - I want to say our server was pretty good. Her name was Tanya and I felt her pain as she was forced to repeatedly apologize for not only bad cooking, but for bad management, as well. Tanya did nothing wrong, except have poor support from her management and terrible cooks. There were 4 of us and we were seated promptly. Table was clean, ambience was fine. Not great, not terrible - pretty normal for a pub-style restaurant. We ordered a side of onion rings; they were okay. The food order was as follows - Mac N Cheese with Bacon, Guacamole Burger, Triple Threat Crispy Chicken, and the new Sweet and Spicy Burger. The 1st problem came in when a bite was attempted of the Sweet and Spicy Burger. There was a hair imbedded in the sandwich and it was sticking out of the side. By imbedded, I mean one part of the hair was cooked right into the cheese inside the sandwich. You could pull on the hair and it wouldn't move. It wasn't a small hair either, nor was a stray cat or dog hair. It was clearly a human hair that was deeply stuck inside the sandwich. It was presented to the server who apologized profusely and offered to remake the sandwich. The burger was exchanged for chicken strips to alleviate the chances of another hair. The 2nd problem came in when a bite was taken out of the Triple Threat Chicken sandwich. An entire piece of wax paper had been left INSIDE the sandwich. The person who took a bite actually bit into the paper and then had to pull it out of their mouth. It wasn't a small piece of paper. It was the exact shape and size of the wax paper they use to separate slices of cheese. The cook couldn't even be bothered to REMOVE the paper after putting it on the sandwich. This was brought to the attention of the server, who was once again stuck apologizing for incredibly bad cooking and verified it was indeed the wax paper used to separate cheese. The 3rd problem happened when trying to attempt a bite of the Guacamole burger. It was so incredibly well done it was almost impossible to cut. We didn't even bother trying to say anything about this, because by this time, to be quite honest, we were pretty fed up with the entire situation. At this point in time the server told us she was going to have the manager come and speak to us, to reassure us, to make sure everything had been handled to satisfaction. The new chicken strips were received. The newly re-made chicken sandwich was received. The manager never showed. The server came around and told us the manager would be with us soon. We finished the chicken strips. We finished the 2nd chicken sandwich. All our drinks were finished. The manager still hadn't shown. We asked for the bill. It was explained that the manager was just TOO BUSY to speak to us. We paid the bill and left. So, to sum it up. The food served was some of the worst possible food that could come out of a kitchen. One entree had hair embedded inside the sandwich that was clearly visible. Another entree left the kitchen with dangerous choking hazard left inside the sandwich - the wax paper. It was very, very lucky the paper was noticed before being chewed and attempting to swallow it. The 3rd entree was so overcooked it was almost inedible. (The mac N cheese was fine.) The most egregious - the manager never even bothered to speak with us. This is completely unacceptable from any manager, of any restaurant, ever. EVER. I don't care how busy or how short-handed a restaurant is, when a problem like this comes up, the MANAGER shows up. That's their job. We had SEVERE problems with our food, not little piddly things like "oh, I asked for no tomatoes and there is tomatoes" or "my fries were lukewarm". Our food was presented with HAIR and choking hazards and the manager could not care less. read more

I would prefer that instead of voicing your pleasure at the compliment, that you look around to see what is a more reasonable price for your bar drinks so that we could afford to come back and enjoy another one of those salads instead of charging us an hour's wages for a drink that's not that special. That would make me super happy. read more

Amazing service, amazing burger amazing tots. Hats off to the cook. Will come back again and again. Have only got drinks here in past but dang I was missing out read more

Hops n Drops - Food didn't last was wayyyy too good - American Near Me - Gig Harbor, Washington

I've been to a few Hops N Drop locations through the years. The tator tots at this location were the best. Husband and I both ordered Patty Melts. The rest of our group ordered various burger s from the menu. While our patty melts were flavorful, we were disappointed that the burger on our patty melts were extremely small compared to the burgers our friends ordered. They need to improve the size of the burger on the patty melts. Patty Melt was tasty but WAY to much bread over burger. Wait staff was good. Not sure if we would return. read more

The first time visiting was a week prior to the second time, and the review is a mix of both experiences. The first time was with a large group (5-10 people). The waitress who took care of us, had it under control. Waters, silverware and menus available as soon as we sat down. She went around the table taking orders and combining tickets of those who wanted to share. She did this by "name of the guest" responsible for the bill. Food was delivered timely and hot! This was one of the best Eggs Benedict" breakfasts I have had in a long while. The smashed potatoes came highly recommended and didn't disappoint. The bills came when asked for and they were accurate! Great experience! The second time visiting, a week later...Same large group (7-14). The waitress was NOT prepared for our group. It is my understanding this group is here weekly. They sit in the same location each time and the staff usually has the tables pushed together when we arrive. It seemed to take longer than usual to have us all seated. Getting a simple glass of water was nearly as impossible as getting silverware. The menus were shared between us all and at one point one person from the group went and got extras from the kiosk. Ordering was painful. Instead of mimicking the experience before, she insisted on moving the guests around to sit "beside" the person they were sharing with. Ridiculous. The orders were all taken at one time, they were delivered to the table in random order, several of the orders were not as ordered (no tomatoes, extra gravy, split in half, extra plate). Getting a refill on coffee, water, tea and soda was nearly impossible. I cannot speak for the rest of the group (however there were many complaints about this service) I can speak to my own disappointment. I ordered the Eggs Benedict. I asked for extra hollandaise sauce on the side. Smashed potatoes. Root beer to drink. When I got my meal, there was no extra sauce and it was delivered with french fries. I asked for my smashed potatoes and when I got them, the extra sauce was poured over them. NOT WHAT I WANTED. I cut in to the egg and to my surprise and disappointment....it was hard boiled. I made our waitress aware of the issue I had with my breakfast and service. She simply replied, "I can get you more sauce and have them remake your egg." This was 45 minute in to the time we had been there. My potatoes now cold are covered in a gelatinous gravy, egg hard boiled and at this point I didn't want my meal remade. What I did want, was to speak to a manger (Who was not available) and in return I wanted to NOT pay for the meal. I did not eat the Eggs Benedict and I was barely able to get through the potatoes. I did take photos and will upload to the review for reference. If/When I come back with the "usual" group.... I think I will stick to something you can't mess up. 2.5 stars for this second visit 4 stars for the first visit Average 3 stars read more

Always enjoyed the food and service has been very good. Today as we have done many times, we came to celebrate my daughter's birthday and again as we have done before, brought a small cake to share after lunch. The manager came right over after we were seated and said "I see you are celebrating a birthday but you cannot do the cake, no outside food allowed" and then just walked away. Super disappointing and will be our last trip. Service was good but the manager needs to be taught customer service. Unfortunately left a stain on the celebration. We will choose other restaurants. . read more

This location was well within walking distance to the Inn at Gig Harbor where we stayed. Enjoy our local Hop n Drops and wanted to try this one for lunch. Very bright and open inside, which we like. The staff greeted us immediately. Chose to sit at the bar and have our meal. Service was fast and amazing! Would highly recommend this location if in Gig Harbor!! Food and drinks never disappoint. Started with their Mansion Margarita. Feasted off Starter Menu with Southwest Chicken Taquitos and Chicken Chipotle Ranch Flatbread. The walk back to hotel afterwards was much needed. read more

Great atmosphere food is phenomenal. Service is top notch there. One of my favorites restaurants.

Tried this thru DoorDash on a whim. You see, I love me some fried zucchini, and this place is so good! We ordered burgers, chicken tenders, tempura shrimp, and TWO orders of tempura zucchini. Now mind you for three people that's a lot of food! Of course for me, the zucchini was for the next day! Put the zucchini on baking sheet and into the oven for 12 minutes, a quick lunch! It's even crispier the second day heated in the oven. Happy happy! The chicken tenders and tempura shrimp were juicy and actually a tender tender. My guys love the burgers, they are a big juicy bight that leaves them happy. Thanks Hops n Drops! read more

From Kelly to Kristine to Bella to Josh... the only thing better than the food is the service! They hit the talent pool lottery! EVERYONE is always upbeat and positive, knows what good customer service is and makes sure guests are treated like family! They remember your name, your order for food and what drink you like! We look forward every time our next visit! read more

1st time. We went for happy hour drink and small plate before going to the movies. We had fast friendly service. Good price. I recommend the Hawaiian Siracha Shrimp. Fish tacos were good but would be better with corn vs flour tortillas. We return to Hop n Drops. read more

It had been awhile so we joined some friends for a late breakfast today. The food was outstanding; we all had skillets or omelettes with multiple refills of coffee or tea. Kristen was super friendly and attentive. I'm a fan of Hops n Drops again. It could only have been better if they offered a low cal or "senior" portion for those watching their weight. But still - the food and service were both wonderful today. read more

Hops n Drops is one of the few places that we go consistently because of how consistently great they are! The servers are awesome and so friendly, the food is always amazing and their house made sauces and dips are noticeably better than other restaurants (try the garlic ranch!). They have great weekend breakfast, and their icy drops are fantastic. read more

Update: After our negative experience and review, I was contacted by the owner offering an apology and some clarity on what on the menu was suited to our dietary restrictions. We understand that not ever resturant is suited for every person and have no hard feelings about the lack of GF Vegetarian protein. The clarity on what we could eat was helpful. We were offered a gift card to give the restaurant one more try. The gift card never arrived and that was somewhat disappointing. read more

Nice little spot to go for lunch or dinner. They have a tiki themed menu going on for the summer that is in addition to their current menu. The shrimp tacos were quite good for a place not specializing in tacos. The burger and homemade chips also hit the spot. For those 21 and over, check out their drop menu, getting a cocktail served in an ice glass means no watered down drinks and a talking point for the table. read more

Hops n Drops - Lemon drop, served in a glass made of ice. - American Near Me - Gig Harbor, Washington

Their chicken strips are the best I've had! They are not battered and they are made in house so they are fresh and delicious! I'm not into fried foods and I LOVE these! Service is always great and the kids are always pleased with their meal selections as well! read more

Hop's N Drop's is the only franchise diner that I would expect good consistency from as they have bern generally good throughout the Sound. But this location is pretty awesome, the ladies at night are always friendly and attentive. The food is always quite good and love their lager. Keep up the good work! read more

Follow-up Review My previous experience was not a positive one, but the manager reached out to my review, apologized, and asked us to give them another chance. We went in last night for dinner and he remembered us and my food allergy. We ordered the tempera zucchini (yay! sooo glad this is back!) and two burgers, one with no onion, and for drinks we had a lemon drop and an iced tea. All the food came out perfectly timed and absolutely delicious. This is my favorite place to come for a lemon drop and the burgers here are absolutely the best in town. At the end of our meal the manager told us it was on the house to make up for the mistake from last time. I'm truly impressed by his kindness! I'm very glad we gave this restaurant another chance and we look forward to our next visit. read more

These people suck hole!!! they wait until you're done with all your food and tip and then they try to cut you off even if you're spending hundreds of dollars on a wedding party and have designated drivers DO NOT spend your money here! buyer beware!!!!! read more

Fast & friendly service, clean & pleasant venue. Great happy hour daily! Tried their signature drop shots served in an ice glass--fabulous! Also had buffalo dip, French onion soup & boneless wings (made with fresh, not frozen chicken! So very flavorful and not dried out!). All was delicious, even the dip came with enough chips (it's always a pet peeve of mine when dips don't come with enough chips). Definitely recommend! read more

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Good menu and service is always good but atmosphere for a restaurant is terrible no difference then sitting at a Dennys. So making a dinner night out not an exciting place to go. Actually food and service needs 5 stars. read more

Went to Hops and Drops before the COVID thing and had a great meal with drinks. The bartender, "Jensen" was a hoot, kept us in stitches and made great drinks. The food is good, fast and you get a belly full for the price. I'd recommend the patty melt or a burger and fries. When you go ask for "Jensen" he's fast, funny and a great compliment to the food!! Definitely going back soon. read more

The first time I was here felt like the place was full of kids playing pretend waiter. The second time it was so bad they comped ALL 4 OF OUR MEALS. Needless to say I'll never go back. read more

Had breakfast here during Covid and was so incredibly happy! The protocol for hygiene and cleanliness was super and the food, well it exceeded our expectations. The pancakes were out of this world, perfect, the eggs were just wonderful. The chefs are doing what they are trained to do. The Bloody Mary was very full, salt was peppered spiced, and perfect for the occasion . I'll be back! What a great way to start a rainy Sunday! read more

Love their service with a smile attitude. Very impressed. I enjoyed their 5 alarm chicken sandwich and onion rings are the bomb!! Very fun atmosphere and delicious food. A nice place for a date or with the family. read more