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    Hot Tubs & More

    2.3 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    Lake Geneva Pool And Spa

    Lake Geneva Pool And Spa

    1.0
    (2 reviews)

    My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

    i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

    Master Z's

    Master Z's

    3.4
    (25 reviews)
    $$$

    Dave was very helpful in guiding us through the selection process of our new pool table. We landed…read moreon a 7' Olhausen Hampton. Danny, Jake, and John did a great job of delivering and setting up the table. It was a tight fit down the basement stairs, but they carefully got it down without scratching anything. They took great care to ensure the table was properly leveled on a very uneven basement floor. Highly recommend Master Z's Brookfield. Very happy with our new pool table! Thanks for job well done.

    I was in the market for a pool table and, after checking some out online as well as at a second…read morehand shop in town, made my way to Master Z's. What a fun spot. They have anything and everything you might need for a billiards room, game room, or patio. There is seriously so much fun goodness in here! They have a wonderful selection of pool tables with prices ranging from low to high end. I'm not a serious pool player and so opted for the low end of the spectrum. I was clear with the sales person on what I could afford and he did everything to accommodate (and didn't pressure me to purchase outside my comfort zone, which was nice). The final price for the pool table I purchased was only a couple hundred dollars higher than some of the used prices (after re-felting and necessary repairs would have been made to the used table). And, they were having a deal where we got a ping-pong table topper thrown in for free. On my way out, I perused through the store. Highlights: +They have some really nice dart board cupboards +They have a wonderful selection of cue sticks +Their patio selection is huge and, in my opinion, a little over-priced (but seriously...so much stuff) Get to it!

    Penguin Pools

    Penguin Pools

    2.6
    (5 reviews)

    We love our pool and all the services we have received from Penguin Pools! They are always…read moreavailable for questions and have a very knowledgable and friendly staff. I would recommend them to anyone looking to install a pool.

    I reached out to Penguin Pools as I need our liner replaced. I was sent a quote with a contract to…read morebe sent back along with 60% of the quoted price and 3 liner design choices as materials were going in and out of stock almost daily. I signed the contract, sent a check for almost $4,000 as well as 3 liner choices on 5/12. I received an email that my pool would be opened the week of the 24th and the tech would be measuring the liner at that time to order the new one. I reached out to find out if I was able to find the exact date as I did not want to leave my gate unlocked for a week and I was told they would notify me a day prior to their arrival. Thursday the 27th late afternoon I reached out as I had not heard back and received an email the morning of the 28th stating that due to staff shortages and weather (weather had not been bad) they were behind but were hoping for Friday or Saturday. I expressed my concern was more about getting the liner measured and ordered and they assured me it would be measured at time of opening and they would be there that day. The tech did in fact show up and was very pleasant but advised me that he was unable to measure due to the pool not being clear. I would think when they scheduled this, they should be aware that pools are not clean at opening after being closed all winter. In years past, when I've had my pool opened, the tech brushes down the liner and hot tub, chlorine is in the tube, the skimmer is set correctly, the overflow spa is correctly operating. None of these things occurred on top of the liner not being measured. I reached out on June 1st with my concerns and was told the pool needs to be clear to measure. Although that is all logical to me, why was it not scheduled differently as they should know this if they are in the pool business. I was advised to send pictures and they would get me scheduled. I immediately sent photos and requested to be scheduled asap to get the liner ordered as it is a month wait for the liner and materials are what they are. I expressed I was concerned about the install due to the misinformation up to this point and have yet to hear back. I emailed them in the morning 6/4/21 requesting to just have my money refunded minus the pool opening since they could not have the courtesy to respond to my concerns or schedule the lining measurement, still no response. It appears once they have your money, they do not feel the need to do much beyond the minimal. I can understand if they are short staffed or busy but how hard is it to reply to an email? If I received an email, even if late in the evening I could respect that but nothing. Unfortunate that a company doesn't care about their customers. I will be contacting my attorney to get my money back and work with a company that values their customers. Very frustrated to say the least.

    Hot Tubs & More - poolcleaners - Updated August 2026

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