I finally decided to stop putting off having my tankless water heater serviced and found Hot Water 911 via a Google search. I'd called at least a half dozen plumbers and couldn't find anyone that would service a tankless model in my area. I called 911 on Tuesday afternoon and was able to get an appointment the following day. The technician arrived on time and actually wore shoe covers inside the house which was greatly appreciated. He was polite, professional and efficient. He cleaned and flushed the unit in under an hour. He showed me the filter before he cleaned it and said that I should be cleaning it at least once every 1-2 years. The tech worked quietly and didn't leave a mess when he left. I'm very pleased with the results as my water heater is working properly. The service cost $230 which wasn't too bad. I'll definitely continue to call Hot Water 911 for the regular maintenance. read more

So pleased with the resolution of my hot water tank issue, and grateful to find a company that actually communicates my options, hears my concerns, and does what is needed rather than picking my wallet clean. The tech contacted me ahead of time and made sure to have the parts with him so he could resolve the problem. Prompt, courteous service. As a landlord/property owner, I will use them again. Thank you Mark! read more

We have a AO Smith hot water heater that failed. I say this because AOSmith lists Hotwater911 as a service representative. We called HW911 to come service the water heater. They said it was not repairable. Okay, let's install a replacement I asked. Please let me know the price and availability as we have no hot water and want to get a sense of timing. The service was at 1:00pm and l had not heard anything by the end of the day. I then called to ask and was told I'd be contacted the next day. I did get a text later apologizing for not getting back earlier and was quoted $6,000 for a $1800 rinnai tankless water heater. Okay...? (why so much markup) The next morning i received a quote to install an AOSmith 50 gallon water heater like the one that broke and that was $9800, again the water heater is $3600. Also, the heater just needs to be exchanged. Remove old, plug in the new. Not complicated labor at all! I contacted HW911 again to ask why the huge price delta and was told " it's complicated". When I asked about online pricing of the same unit being only 35% of the total quote from HW911, the response was that I would not have warranty support by purchasing online. ???!! I wonder if AO Smith knows and supports that policy?? When you get an unclear response, like I did, you should continue to shop. I hope this helps. read more

Hot Water 911 - Water Heater Installation/Repair Near Me - Chicago, Illinois

This is my 2nd very positive review of Hot Water 911. Had no hot water, and as they did a great job getting me my hot water back previously (referred by Glenbrook Plumbing, who are also great), I contacted them directly this time. Tyler was very thorough and explained everything in a way a layperson could understand. He seemed genuinely apologetic that he had to tell me that I needed an electrician to solve my particular problem, so I was still gonna have to wait a bit for hot water, then gave me advice on my next steps. My dog also chilled out around him, so I knew he was trustworthy. Would definitely tell people to use them. read more

This company is outstanding. From Bob in the parts department to Krista in scheduling to Mark who serviced our water heater, I have never interacted with a more knowledgeable, friendly, and conscientious plumbing company. We have a tankless AO Smith water heater that can be really complicated to maintain, but Bob and Mark were on top of it, providing exceptional service at a tremendous value. By comparison, I paid $290 for parts and maintenance with Hot Water 911, whereas American Vintage Home was going to charge $1,600+ for the SAME service. Thank you Hot Water 911! read more

Tyler is my Hero!! Our 3 year old water heater started leaking and needed to be replaced. Since it was still under warranty, we called Rheem and they referred us to HotWater911. Making the appt was super easy and Tyler called with a close time estimate the morning of. He was able to return the water heater to Home Depot and negotiate an even exchange for a new one. He was extremely professional, friendly and accommodating. We will definitely be calling this place again for future needs! read more

Just drove by this place and it reminded me that we never wrote our review on this place. We did and Claudia reached out to make things right. We all make mistakes but it's how we handle them that makes all the difference! read more

Hot Water 911 - Water Heater Installation/Repair Near Me - Chicago, Illinois

I called 911 Hot Water. They asked for the serial number on my tank. I sent it to them in a picture. They told me it is under warranty. So I had them out. He tried a couple of parts and made the repair. Hours later I did not have hot water he returned and replaced the initial part he said was bad on his first visit. All in all I was okay with all this because mistakes happen. He was a nice young man and I finally had hot water. BUT..I have now received a bill for over $800 for the parts. They tell me that the unit was a replacement for an older unit and so the warranty is not in valid. Neither my husband nor I remember such a replacement and I told them so. Truly believing this was a new purchase. I then sent them all the paperwork I could find. This indicated the purchase of the unit in 2016 as the warranty stated not 2021 as indicated by the serial number. Still believing we had not had a warranty replacement, I called the original plumber who also said it was replaced under warranty. I still honestly do not remember this. I called Hot Water 911 and spoke to CHERYL to tell her this whole story. She then called be a "fibber" that I knew it was a replacement (why would I be stupid enough to send the original invoice if I was going to lie?) and that I was "fibbing" about the way the repair happened and the reason for the repairman returning. Before this she interrupted me and would not listen. She raised her voice and when I spoke up because she interrupted me AGAIN she told me to stop yelling. Which I was not doing. I asked if I could now talk and she proceeded to continue calling me a fibber and hung up on me. I just wanted her to talk to me about reducing the service fee. Instead I was treated like a criminal and called names. I did not return her rudeness. This is the worst customer service I have ever received anywhere, bar none. read more

We needed to hire a plumber who is familiar with tankless water heaters. Numerous calls to other companies left us with no confidence in any of them, and inflated estimates. They all just wanted to replace, had no interest in fixing the problem. When we called Hot Water 911, the person we spoke to knew exactly what we were talking about, and had several ideas as to what the problem could be. He was clear and knowledgeable. Made an appointment for the next morning, technician arrived on time, and was able to easily clean out the heater, and get it into working order. We are thrilled with this service, and Mike the technician! Highly recommend, and will be using this company again in the future. read more

Our building's two commercial water heaters broke at the same time and we had MULTIPLE plumbers and specialists come out to assess the problem. Hot Water 911 was recommended by the manufacturer of our heaters and ended up being our saving grace. When other plumbers tried selling us a whole new system, HW911's experienced techs were able to diagnose and repair our heaters within the same visit. Not many other plumbers could say that they had parts on hand. HW911 will be my association's first contact for any hot water issues. They are experts at what they do and are a very fair business. Thank you to Zach and the rest of the HW911 team for helping us when it seemed like other companies wanted to take advantage. I am happy all of our research led us to you and excited to work together again if needed. Would recommend to anyone as a second opinion and contractor. :) read more

I waited 5 days to get an Rheem service warranty appointment for a 5 month old 40 gallon hot water tank that is constantly shutting down from Hot Water 911. I was told that the techs had parts on their truck. Today in Chicago area we had some variable snow and this company called 2 hours before appointment to cancel/reschedule appointment which I am not happy about? Main roads are fine. I was out at 6 a.m. and was able to do what I needed to do. Anyways, Tony the owner called back and additionally said its a bad gas valve and he has 50 on order and he can't fix the hot water tank because he has no parts. Why was I told that techs had parts and then 5 days later told that there is no gas valve to fix the unit. My time of 5 days with no hot water and no service is not acceptable and not professional. I'm pretty disappointed with my time being wasted and no hot water. read more

I can't say enough positive things about Hot Water 911. Our water heater died and leaked all over our basement late on a Saturday afternoon. Tony quickly got back to me and walked me through how to stop the leaking - this was fantastic in and of itself and he was super patient telling me what to try one step at a time. He then put together a quote for a replacement heater - on a Sunday. His team was able to deliver and install a new water heater very quickly, they were on time and they did great work. They went above and beyond during installation - moving a new, huge tank down stairs and around a tight corner and getting the leaky one out with no issues. I will always call Hot Water 911 for all of my water heater needs! read more

I contacted Hot Water 911 after hours and received a call back from Tony. Tony provided excellent customer service and assisted me with my problem over the phone. The hot water tank issue was resolved in a matter of minutes. I will contact Hot Water 911 in the future if I ever need similar service. Thanks again Tony! read more

Water heater broke on a Saturday morning and after several other plumbers said they couldn't help Hot Water 911 not only could help but hey made it out to my house within two hours. They installed the replacement part quickly and hot water was up and running within an hour. Terrific service. In addition they were very transparent about costs and actively tried to save us some money for their service. Would recommend! read more

I had called several contractors and found many bad apples. This company was excellent. Luigi the service agent was very patient in explaining what he was doing and showed me step by step the process of exchanging gas valve on water heater. Price was reasonable and time and appointment was fast and convenient. Thank you very much for the excellent service. I highly recommend this company for water heater issues. read more

These guys are a scam- They replaced the hot water heater at my building and knew I was desperate to have it fixed- so they completely charged me a ridiculous amount. The strange part is that the one guy from the company took such pride in the problem and the cost- as if he was excited that it was so much to repair and replace. I didn't realize how much they gouged me until an identical hot water heater broke in my building and their competitor charged me less than half for the same exact job. read more

Called them to fix our ware heater because it wouldnt stay running. It hadn't been cleaned since installation. I didnt know what the problem was. Daniel came out and cleaned the unit. It works great now. He showed up on time and was very friendly. I highly recommend them. Also explained what he was doing. read more

Hello, My name is Jose and yesterday I called Hot Water 911 because my water heater was leaking thru bottom and I really thought that it was gone. I spoke with a gentleman named Tony and I sent him a video of what the water heater was doing and immediately received a call back from Tony instructing me to shutdown the unit and in between 3 to 4 hours turn it back on and guess what? Water heater is up and running with no leaks. Thanks Tony!!!! read more

I had a service call with Hot Water 911 today March 23rd 2016 because of problems with a brand new Rheem hot water heater. Maurice Henderson was the technician sent out and very knowledgeable in diagnosing the problem with the hot water heater. I have to say Maurice was very professional and courteous and fixed the problem fast...YAY I have hot water. Kym. G read more

I spoke with 3 plumbers before calling Hot Water 911. Everybody said you'll have to replace the whole thing. These guys were the first to say we can fix it. which they did, which saved me more than $1000. Daniel the service technician is my new hero. Highly recommended. read more

Hot Water 911 has helped me out on two different occasions over the last year. Both times they were prompt, professional, and fixed the issues using the least expensive parts and labor costs available. Most recently, Kirk was my technician and he was super helpful with that as well as a random plumbing question he answered for me. While I'd say they were still a bit pricey, I realize you get what you pay for and these guys are experts in their field. I'd recommend them to anyone with a hot water emergency! read more

The worst. We called them because they were "laars certified" technicians. We had water too hot for comfort, asked them to come in and diagnose the situation and now ever since they've been here we've had multiple issues of no hot water at all. Another technician from a different company came out and thought they remedied the issue but a week later no hot water again. You try to call and no one answers and their rates are outrageous. Don't give them your business! read more

Total scam!!! Came out twice for service, first time charged us $450 to turn unit back on second time (a week later) charged us 240$ to take the unit apart and didn't put it back together. End of service!!!! Recommended us to replace a new one for 6500$. The unit is less then a year old. read more

I needed to have a Gas Control Valve replaced on my hot water heater that was only two years old and under warranty. Warranty covered parts, I had to pay for labor. The first company that came out gave me an estimate of $652 in labor to replace the value. The second company I called said $375 and they would not be able to be out until a week out and I would have to work on getting the part because they don't handle paperwork. I went on You Tube and saw a video of how to change a gas control valve and it was put out there by this company. I saw the link for hotwater911.com at the bottom of the video and called them. I provided the serial number of the hot water heater, he was able to see what trucks had the part on it and scheduled the repair for the next day and it was substantially less than the other two quote provided! Excellent company all around. read more

New construction, and on move in day the hot water heater had a problem with the gas valve from the factory. They were very quick to call back and were very helpful. Maurice came out after 5 pm to fix the problem. he was professional, very nice and did a great quick job of fixing the problem. Would definately use them again! read more