Nice boutique Hotel on South Beach. Found through booking.com for a good rate during jazz in the gardens and Calle Ocho weekend in Miami. The resort has rooftop with sun-beds , a main pool in the lobby area and a really dope restaurant called the Tavern attached that's very popular with tourist. My room was on the smaller side, hence the word "boutique" but it was fully updated, clean and modern. Fitness room had a good amount of free weights and cardio equipment. The hotel is in a quieter area away from the craziness of S Collins Ave/Washington Ave/Ocean Dr area. The best aspect of my stay was being right next to the beach. The ocean breeze blew strong day and night and made for an easy walk to relaxation. I definitely recommend staying here with your boo and a close friend or two. It might not be hip enough for a large group or family friend enough for little children. Enjoyed my stay, and would recommend as a cherry pop hotel for those first time to Miami! 4 STARS read more

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So excited for this stay and Meurian was the best to get us in our room early and get the party started. Everyone here is super friendly and I will Be coming back! read more

I thought it was going to be a true dive hotel, but was shocked to see a super friendly staff, great location and great rooftop view. The price was right as well. Kudos to the Leibermans for a job well-done! A coffee maker in the room would be a great addition, too. They have a free airport shuttle from Miami International Airport every hour starting at 7am and ending at 8pm. I took advantage of this and saved about $70 roundtrip. The hot water in the room was piping hot and the toiletries in the room was great. The only thing I would warn you all is the noise level in the hallways are sometimes loud, especially during the weekends. It is a boutique and "european" style hotel, and the beach is literally right across the street. I've stayed at the Thompson Hotel a dozen times which is two blocks away and I've paid double the amount of money and more for the same proximity and amenities. The Fontainebleau hotel and the famous Liv night club is 6 blocks away, by foot. Happy Hour: Guests may enjoy complimentary drinks nightly from 7-8 pm and it's open bar with premium drinks. Kind of nice, and they have a small pool, and the Tavern restaurant on site has very good food. Oh I booked my hotel with Travelocity for $125 per night during the Winter Music Festival. But during the off season, you could get it as low as $78 using the Hotel Tonight App. i learned this from one of the seasoned travelers on my flight back to Houston. I've got dozen of photos of this place, but forgot to check-in when I was there. read more

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Upon arrival, Hotel Croydon struck me as super cute and boutique-y. Most of the staff is friendly and young, so the environment is pleasant as well. Though on the smaller side, the rooms are decorated very nicely and I recommend you ask for an ocean-facing room (though the view is most obstructed by another complex.) The restaurant and bar serve nice food and drinks - most meals are large enough to split. Croydon has excellent proximity to the beach; with a quick crossing of the street, you're directly on the white sandy Miami beaches and bright waters! There was one, very major issue we had with our stay - bugs! At first, I assumed I had been bitten by a mosquito while I was out, but each morning I woke up with more and more bites. Though we requested a change in bedding each night along with regular room cleanings, the housecleaners seemed quite inefficient. Unfortunately it didn't appear that the bedding was ever switched (and we regularly tipped too.) Since returning home, we thoroughly cleaned our bags and clothes in case of dreaded (bed)bugs. Fortunately for us the biting has stopped, but unfortunately for Croydon it appears that their hotel (or at least our room) is infested. Though we enjoyed every other aspect of our stay, we will not be returning to Hotel Croydon - there's too many other beautiful hotels in the area. read more

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A hidden gem in mid-beach area, with very comfortable, quiet rooms (bedding, mattress top and pillows were great - slept soundly!), very polite and helpful staff, restaurant onsite, nice pool area, rooftop deck, yoga room and within 2 minute walk to beach. Coffee places nearby and a reasonable walk to a range of restaurants. Happy hour was a plus. Staff were all super-friendly. There's beach towels for the beach, but you do have to rent chairs from the place there. Definitely still worth the good value of this place. Recommend! read more

Nice clean room. Shower had hair in it. No facial tissue in the room at all and when we asked we were told the hotel doesn't provide it. WTF? Asked Tavern bartender to make me a drink. He claimed he didn't have the liquor. So I asked for a different one. Then I saw and pointed the liquor out to him on the shelf behind the bar. I had to shout. He was surprised. Know your bar, dude. To his credit, he made the original order and didn't charge me for the alternate drink. The bar brought in a Latin Kenny G style act at 6pm that made it impossible to talk in the bar. The restaurant gets consistently mediocre reviews. The management just seems clueless; it would be easy and cheap to fix these types of things. Not impressed. read more

This would be a decent hostel, but definitely not a hotel. It's not worth the money they're charging. Homeless people bathing & shaving in the pool, no service on their otherwise great rooftop and pool deck. If you order food from the tavern restaurant now, you might get it by next week. The place needs new management in both the hotel as well as the restaurant. read more

Great service, cute atmosphere, close to the beach! Nice restaurant with bar, pool, rooftop. Will be back for sure!

Super Cute boutique hotel in South Beach! We got a really great price from Priceline. They have a nice pool on the first floor, an amazing view from the rooftop, great restaurant (called the Tavern) for breakfast and a coffee bar as well. Our room had a nice view of the beach, which was really nice to wake up to. Can't wait to make another trip to Miami - I'll be staying here again read more

Hotel Croydon Miami Beach - Front of the hotel - the entrance is on 38th st - Hotels Near Me - Miami Beach, Florida

Great stay! Front desk + Meurian was very accommodating and helped with speedy check in. Thanks!

This place is great! Less hectic than South Beach with a bit more refined tastes. The hotel had classic elegant design and a slightly bit darker setting to help cool off. The pool is comfortable and has a good layup with a lot of potential. Front desk help are amazing! From first checking in with Alamo (sorry bud, I think I messed up your name) and especially LUIS! This guy.... Luis actually helped organize some activities such as salsa lesions, finding bike rentals, suggestions on activities, AND let a stranger borrow his cell phone charger... as well as being a good listener. This is what makes a Crydon 4 stars! The people! Only reason for 4 instead of 5 stars... there has to be room for improvement and I think the pool could be elevated pretty easy. hook up the funky music for the pool area and maybe add a "detox" event Sunday brunch with a Mimosa special? Overall, love it! Warm and inviting all around. Love the staff! read more

Front Desk was very helpful with easy checkin. Meurian was great with the communication and checkin process. I recommend this to anyone staying in Miami Beach area. read more

The hotel is nice but the parking is terrible. They really don't give very many recommendations nor did they told us ahead of time that they only have valet parking. We couldn't find the valet parking and had to call to see where it was located at the hotel. We just pulled up to the door on the street and they parked our car somewhere. Where I don't know because there is definitely no street parking. (Extremely limited street parking) And the valet parking is expensive; costing $45. The service is a little slow but they are friendly. There is a restaurant located in the building. The rooftop is definitely the nicest part about this hotel and the location being that is directly across the street from the beach. The pool is located on the ground floor and is a decent size. The rooms are on the small side, kind of remind me of New York but it is cozy and nice. The bathroom is much nicer than I expected. I was very impressed. We probably won't return but I would recommend if you are looking to stay in the area at a good price. Just be mindful of the parking. S/N Stunning views from the rooftop. read more

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Very horrible experience! I have a very bad experience staying in this hotel. I stayed there for one night and there is no hot water for the whole night. I only found it out when I got into the cold shower. As a result, I caught a cold. When I checked in, they did not inform me of such info and ask whether I want to continue. What's more, in my room, there is occassional big noises in the room. The noise is so big that wake you up from sleep. It is really scary and I thought whether it is ghost something. I stay in a hotel for 2 things: a good shower and a good sleep. I have neither in this hotel. I have requested the hotel for a compensation (removing 50% from my bill) for the whole horrible experience. They told me they will give me an answer. It has been 6 days and there is still NO reply. I will never recommend this hotel. read more

This hotel was PERFECT for a girls trip to Miami. The location is awesome because not only can you walk to Miami beach in literally 2 minutes, but there are tons of restaurants around and 24 hour stores like Walgreens and CVS. If you want to do a long walk you can reach Ocean Drive in around 45 minutes which we did twice. The food at the tavern is awesome (thank you Princess and Randall) and there is even a free happy hour for hotel guests every day from 6 to 7 PM. There is a great terrace upstairs and a large outdoor pool on the lower level and the entire place is uniquely decorated! The beds are sooooo comfortable and the shower got boiling hot. The only negative I can mention is that the walls are thin. For example, if a dog is barking on the street, you will hear it. I could also hear the text tones of the room next to us loud and clear. I can sleep through any noise so this did not bother me, but you might need ear plugs if you're sensitive to noise! Elijah, Luis Miguel and Michael at the front desk made everything extra perfect by always answering our questions and giving us good suggestions on where to go and what to do. Hotel Croydon, let's be real, do you only hire male models? Because it sure seems like it. No complaints here (; Thank you for a perfect Miami Beach stay! read more

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What a delightful boutique hotel. The rooms were very comfy and extremely clean. The minibar options were plentiful and not the typical price gouging. One block from a beautiful beach, and the restaurant inside is terrific with reasonably priced drinks. Would absolutely stay there again. read more

Don't do it... stay somewhere else. What a scam! First we were given an accessible room. We immediately asked to be moved because there was nowhere to put anything due to the extra space made for a wheelchair I guess and I didn't book an accessible room. We were told we had to wait until 9 am because housekeeping was "gone (it was 3 PM).The nice front desk lady did get us moved the next day after some begging. We noticed there was a big list of rules when we checked in too... we are a 53 year old couple, not exactly the type you would have to tell "no parties " in the room to.Its a little insulting. On this sheet it also said NO DAILY HOUSEKEEPING. WTF.. even Disney gives an option of $5 bucks back a day if you decline housekeeping . We stayed 4 nights and got our room cleaned once on the third day. If you want towels, you have to ask for them. If I wanted to stay at an Airbnb, I would have. Let me go on.... there is no coffee maker. I have stayed in everything from a Holiday Inn to the Xcaret resort in Mexico and THEY ALL HAD A COFFEE MAKER. The front desk told us that we could get coffee at the bar. So we thought, ok a little inconvenient but at least its free.. OH NO IT ISN'T!!!! ... we were charged for it. Wait there is more!!!! You will be charged a $28 "resort fee"... for beach towels (they were only available one day), their "complementary" happy hour (which we were told was covered by the amenity fee so in essence so not complimentary) and the pool... really? There are maybe 25 seats... there was never any room. As mentioned in another review, you must place a damages deposit if you get "gasp" make up on their towels!!!!! Please . You run a hotel. I get a room being rock star trashed but a towel with mascara on it is a "damage charge"? I should have charged them for the anti-amenities... every ice machine was broken, there was no room to use the pool and they were short beach towels The location is fine, the restaurant is slow and understaffed. I chose this hotel because it was a 4 star. Come in now... its a gussied up Motel 6 that charges at every turn. read more

Did the trick, but not a huge fan. Perfect location. Two miles north of the busy South Beach area. You can hop on a free trolley and be in the heart of the action in 15 minutes. I would stay in this neighborhood again. Quiet and residential with the beach literally across the street. This section of the beach wasn't busy. Maybe it was quiet everywhere? 78 degrees is cold for Floridians... The hotel has lounge chairs with comfy pads on the beach for guests for free. They also give out towels at the front desk. You can tell where to sit based on the towels. The hotels all have different ones. Bed was comfortable and the room was clean except for a set of false eyelashes housekeeping didn't see stuck to the Miami magazine cover. lol The restaurant on site was great. We ate there twice on our 4 night stay. What took away from our experience were the little things. 1. NO COFFEE. Ok, not so little. Do you need a cup of joe in the am? We do. 2. Messy rooftop. We went to check out the rooftop and it was trashed. Garbage everywhere. We didn't go back up. 3. Wet paint. Since we stayed on the second floor we took the stairs, until one morning when we opened the stair door and stepped into wet paint. There was a guy painting! He hadn't put up a sign. Are we the only ones in the hotel to use the stairs?! Lack of attention to detail. 4. No microwave. Not really a dealbreaker, but you need to know. 5. Snacks & Alcohol filling the fridge and counter in your room. $$$$ The fridge is literally full. There are candy bars, chips, etc... They charge you $100 a day deposit for this in case you slip and eat one. If not, it is refunded. Ugh. Why. There is a shop on the corner. I can understand if you were in the desert miles from anything. To me it was dusty, messy clutter in our room that I had to work around. 6. No view. Room 204 has a wall right outside the window. I was tempted to ask for a different room, but didn't. You would think if there were a better room available they would give it out? We plan on going back to Miami Beach sometime and I hope to find a better place in the same price range. read more

Stayed in this hotel for two nights before going on a cruise. It's right across the street from the beach which is great but is about a 20-25 minute walk to South Beach/Ocean Drive area. The hotel is really nice, love the bathrooms! Giving this 4 stars because the hotel charges damages for any makeup stains, oil, or blood on hotel linen. While the makeup stains I can understand, I think blood is being a little inconsiderate towards women and how much control they have over their natural cycles. This also counts for their white towels so putting a towel on the bed would not help. They do have black towels specifically for makeup removal but they're so small laying it on the bed wouldn't do any good. So ladies if you plan on staying here, be prepared! Shoutout to Ana, Sarai, Meurian, and Jorge for a nice and easy check-in experience. read more

Hotel Croydon is the best place to stay in Miami Beach if you want best value for your money. The manager Patrick and his top deputy Luis took care me of us from the moment we arrived to our departure. After this my third stay, I plan on being Hotel Croydon's most loyal guest and most vociferous ambassador everywhere I go. read more

Service was great! Room was spacious, bed and pillows were comfortable. Annol Claudia and Juan were very accommodating! Highly recommended.

Excellent customer service. If customer service makes or breaks your experiences, this staff would not let you down. The staff is very kind and accommodating. My experience was pleasurable. read more

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I recently had a vacation planned to go to all 3 national parks in Miami and key west. Hurricane Ian category 4 hurricane changed our plans. The national parks canceled our trip to Dry Tortuga so we called our bookings for the trip to cancel. HOTEL Croyden refused to give us a refund only partial bc they did not consider a cat 4 hurricane extenuating circumstances. I called multiple times with no answer and then recieved a rude email on air bnb explaining that they were not giving it me. All of our other reservations gave us a full refund bc of the storm but Hotel Croyden. I'd I could give them a 0 for customer service but that isn't an option. read more

The hotel itself is quite cute, and the rooms are very nice (though they don't have coffee makers). The bed was insanely comfortable, and it's in super quick walking distance to the beach. The reason for the lower review was the service upon arriving. The lobby was empty except for a young woman working check-in. She did not greet me and barely responded when I said, "hi! how are you doing today?" I had pre-paid for the room with my company's corporate card but did not have it physically with me. There was a $28 balance on the room, and the hotel needed a card for a $100 incidental hold. The woman at the desk gladly accepted my credit card for the $28 balance, but when she asked for a card for incidentals, she noted that she needs to original credit card. I had all of the details, but she immediately called her manager. He asked me what was going on, and I explained the situation. He was extremely dismissive and rude to me. I called corporate to inform them of the situation and see what could be done. They offered to process a credit card authorization form for me, but the manager refused to accept that. He kept noting that because I booked a non-refundable rate, he was unable to do anything.....other than cancel the reservation and charge a whole new card. Doesn't seem to make sense to say something is non-refundable and then refund it. I of course understand there are policies in place, but where I was most upset was by the attitude I received from both the manager and his staff. He was extremely rude to me, was not flexible in offering solutions, and even at one point rather aggressively said, "what?!" to me as I approached the desk to pay with my personal card. I'm not a person who complains or has a bad attitude, but my very first interaction upon arriving at the hotel soured most of the morning. I have no plans to return and wouldn't recommend this as place for any of my colleagues to stay. read more

Overall, the stay was nice the the 2 days we were there. The beds and pillows were very comfortable. The decor is great. The out door rooftop terrace is a cool spot to hang out and see the city. They have water stations for guests throughout the areas of the hotel. Complimentary happy hour from 7pm to 8pm we took advantage of the first night. (Although, restaurant staff was not very friendly. I'll leave it there.) I do believe even considering the shortcomings I describe below it was a good value stay comparable to the price of other places nearby. There were a few things we didn't like that will prevent us staying here in the future. There's not outside ventilation to the room. They have double French doors to a make a shift outside balcony, but they remained locked. No window to crack to let in air. Therefore, when we took a shower in the room it became very stuffy. Secondly, the walls are thin. It wasn't too bad as the guests were relatively quiet, but when someone coughs, you can hear it. When you are walking down the halls, you hear everything. Lastly, there were 2 times we had to call the front desk for minor things they couldn't hear us on the phone. They did send someone to our room right away to see what we needed, but it was a bit frustrating the phone didn't work and there was no attempt to have it fixed. Also, there was no do not disturb sign and no ironing board. With a little effort from management to correct these things this would be an absolutely fantastic place to stay. read more

Terrible hotel, don't stay here. Double booked, broken tv that had to be swapped out the next day since the maintenance tech told the front desk the wrong info and had to wait until the next morning. And we initially asked for room service at 11am, arrived back at 345 room wasn't turned over until we went down stairs and made a fuss. Terrible customer service and they do not compensate AT ALL, per female supervisor, they just fix the issues as you report them. Sounds like no accountability on their end but they'll gladly swipe that card. read more

Hotel Croydon Miami Beach - In the hallway with my mother waiting for our room to be cleaned since it was never done when we asked almost 5 hrs ago. - Hotels Near Me - Miami Beach, Florida

Outstanding customer service. Juan Pablo immediately assisted with check in. He was so polite and respectful and was able to answer all questions that we needed! We are so relieved to have encountered such great service with this young gentleman. You are very lucky to have him on your staff! Thanks in advance Xoxoxox hannah and Erinn read more

***ALERT*** BEWARE!!!! BED BUGS - ROOM 201 My wife and I ended up staying at Hotel Croydon for a week. Staff did not answer the phones 95% of the time, room leaked strong odors of old cleaning material, and the sheets, THE SHEETS were all blotchy, stained and FULL of bed bugs. NOT CLEAN AT ALL. We asked to have the sheets changed everyday, but the staff ended up just redoing the bed and NOT replacing the sheets. Extremely disappointed in the service of the hotel. My wife started expressing discomfort on her leg and armpit area the last day that we were at the hotel. We noticed minor rashes, but thought they were from the sun. But after arriving back to our home up north, the rashes (which were in patches of the areas above) began rising into red bumps full of puss - which correlates to the aftermath of bed bugs; as the size of the infected areas, the path of the bites and the symptoms of itchiness, pain and overall body discomfort all align to the symptoms of bed bug bites. We will NOT be returning to this hotel and would NOT recommend this hotel to others, unless you enjoy sleeping with blood sucking bugs all night. We hope to be contacted by the GM before posting this on every website that allows for reviews, as bed bugs are a major concern and should be addressed ASAP. Once contacted and provided an explanation, we will consider removing all reviews and update appropriately based on how management addresses the issue. But until then, BEWARE...bed bugs EVERYWHERE. read more

Hotel Croydon Miami Beach - BED BUG BITES ***BEWARE*** - Hotels Near Me - Miami Beach, Florida

This hotel really surprised me. We booked it last week, last minute. So we weren't too sure what to expect due to the mixed reviews we found online. Thankfully, once we got there, check in was quick and easy, the rooms were spotless, the overall hotel was kept clean and presentable, and the staff were super friendly. There is no onsite parking so valet is really the only option at $40 a day. The closest parking garage is 5 blocks away. I do wish the rooms stocked more towels, but it's not a major issue. Just call down and they'll bring more up. read more

I mostly enjoyed my stay at hotel croydon. It's a pretty good location semi close to the beach. The lobby is small and the one dining option is a bit of a tight fit for happy hour or small bites before dinner. The rooms are centered around the pool that is on the small side. They charge extra for more basic things. The rooms were comfortable but the bed not so much. At check in they indicate you'll have a spot on the beach but it's not an incredibly convenient spot and doesn't come with standard amenities most "beach front" hotels include in their stay. All in all, for the price point, I much prefer Hilton Cabana over Croydon but I'm not sorry I gave them a try. It's cozy and there were some fun people here. I reduce my review to two stars from three stars because they start calling you to kick you out of the room around 10a and I honestly wanted to throw the phone into the pool down below. read more

I don't know how this hotel has so many negative reviews. I just stayed here for 6 nights and this cute little boutique hotel was the highlight of our trip. The price per night was very fair considering this property is a block from the beach and very close to south beach. Staff were extremely friendly and seemed eager to make guests happy, clean atmosphere, quiet/comfy room, and positive vibes all around. My only negative would have to be the lack of housekeeping (only offered every 3rd day of your stay and you need to ask the front desk for it), the "minibar" was just a small empty fridge in the room, and we were not offered any kind of airport shuttle despite what their website states. Our room (610) was 2 doors down from the elevator but we did not have any noise complaints. We also had a view of the ocean from our room despite being a block away which was awesome! If you're looking for a quaint boutique hotel in mid-beach, I highly recommend this hotel. I personally am happy I chose not to stay in south beach as we found it to be way too chaotic and noisy there. This hotel was clean, quiet, and relaxing. I would return if I ever come back to Miami Beach. Note: even though they advertise on their website that they will not hold your luggage, they graciously did so for us and informed us that they will as long as they have the room to do so, so make sure you get up early on your last day to ensure you can take advantage of that. read more

Hotel Croydon Miami Beach - Small but clean pool/patio area - Hotels Near Me - Miami Beach, Florida

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Not a great stay, could have been way better. I was dead set on going to the beach for my birthday. My original plans got squashed so I booked a last minute trip to Miami Beach. I booked it on Saturday and we flew out on Wednesday (March 31st). Getting to Miami took all day and we finally arrived at the airport. I called the hotel to ask if there was a shuttle to take us to the hotel. He said yes, that it was a free shuttle and they were making their rounds every 15-30 minutes. He said to make sure we were in the airport shuttle pickup area. We waited for about 30 minutes and watched every other hotel shuttle go past us over and over again. I called the hotel back and said we had waited for a while and no one had come. The man told me I would have to be patient and that it was slow and wasn't always on time. I said okay and we continued to wait. An hour went by and we called again. The man, who identified himself as Luis, said there was no airport shuttle and there was only a free trolley that rode up and down the beach. What? I think Luis was the one who answered the phone those previous times, every time it sounded like the exact same person. He said he never told me that and that it was someone else. I was so frustrated. My 71 year old mother and I had been waiting out in the heat for over an hour on a shuttle that was never going to come! I tried to get an uber but they wanted $50 to drive us there so we gave up and got the first taxi we could find. He only charged us $35. We finally got to the hotel and I go to check in. Great, it's Luis again. I asked if we could have two double beds since it was my mother and myself. He told me no. I told him hotwire said in the confirmation that the hotel would choose my bed type. Luis told me I would have to call hotwire and sort it out with them. What? Why would I sort it out with hotwire when hotwire specifically told me the hotel chooses the bedtype? It's the hotel's call. Anyway, Luis would not budge but said he would upgrade us from a queen to a king for free. I was too tired to argue so I just gave in. We got to our room and it was okay. We had no microwave, no fridge, just something that looked like a fridge to keep things somewhat chilled. Weird. It was difficult to adjust the cool air and the thermostat somehow wouldn't let us have heat at all. It was freezing in the room. Every time we walked out into the hallway it was freezing as well. Oddly, Miami really wasn't very hot. One day it was almost 80 and the other days it was cold. The wind had really taken hold and it was only in the low 70's the rest of the time we were there. I used the shower and the water pressure was not strong at all. It also took a bit for the water to get warm. I used their shampoo and conditioner they supplied in the shower and it was crap. I had to go into my arsenal and pull out some old conditioner to put in my hair. I attempted to use their hairdryer they had stored in the closet and it had some long dark hairs stuck in the vent area I yanked out. There was one nice man who was tall and had dark hair with a ponytail. He was very helpful, opened the door for us when we came in one evening and got us some fresh towels. However, every time I saw Luis I cringed. We ate at The Tavern also, which was sub par at best. Service was slow and food was barely average. They even forgot about us and we had to remind them we were waiting. Getting to the hotel or even crossing the street was difficult because of all the construction. It was also a good 2 miles away from the south beach strip where all the restaurants and night life is. The only good part about staying at this hotel was the heated pool. It felt so nice, especially when it got cold. I thought I got a good deal on hotwire but I really didn't. My bill was over $600 for 4 nights. We were also treated like spring breakers and got a letter saying we would be charged for damages if our room was left in disarray. We weren't sure how neat and tidy we should leave it. I would pass on this hotel, there are so many on Collins Ave. (the main beach strip) to choose from. read more

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This is NOT a 4 star hotel. I think they offer the free liquor happy hour to bribe people into leaving good reviews. Don't get me wrong, I love FREE liquor, but just like looks can be deceiving when you've had a few too many, so is this hotel. It actually looks like a motel from the outside and it's even worse when you step into the lobby. The elevator to the second level doesn't work and they don't have enough storage space for luggage for early arrivals. The receptionist aren't very friendly either and you can hear all the noise coming from the hallways or from neighboring rooms. It's a 3 star hotel at best, given the nice pool area and free drinks. Also, the beach is NOT "steps" away from the hotel, it is actually two blocks and there is currently construction in the area. Very deceiving info from their website compared to the reality of the place. read more

My stay was awful. I am a simple man with simple pleasures and Hotel Croydon couldn't even meet those expectations. Allow me to walk you through my experience here. I arrived at 7:00 pm on a Friday and wait 55 minutes in a 3 person line to check in. There is one hotel employee behind the counter and he seems lost. While i am waiting, over 3 hotel guests come up to the counter, obviously frustrated about their room keys not working, making the wait even longer. Another hotel employee starts to help him check in guest at the hotel but the line is still moving at a slow pace. At last, it's my turn in line and I start the check in process. I didn't want to wait any longer so I had everything read. My ID, a credit card, and my printed out reservation. It still took over 15 minutes. A process that seems to take 3-5 minutes at other hotels and inns. One of things that held us up was the ID machine not working. I don't blame the employee, I blame the hotel management and their software. It seemed to be slow and not able to keep up with the demands of guests. To make matters worse, they lied to the booking company about how much the resort fee was. On my printed out reservation it stated there was a $40 resort fee. When I got to the check in counter it had now risen to $57. The hotel employee wasn't able to help me and told me to send an email to the hotel's reservation department. Already frustrated, I didn't fight it much and I just wanted to get to my room. When I got to "my" room, IT'S BOOKED WITH OTHER GUESTS! THEY GAVE ME A ROOM THAT HAD PEOPLE IN IT. At this point i'm appalled and almost want to ask for a refund, but I had my girlfriend with me and we'd have nowhere to go. They were very apologetic and gave us a new room, this time with no guests. However, to add insult to injury, they put us in a room that was right next to the elevator. So it wasn't easy getting to sleep because of the noise. There was no housekeeping service, even though I put the sign on the door, but the final straw was their inability to meet a water request. The room that I stayed in didn't have water bottles in it. In the middle of the night I became very thirsty and went to the bar thats supposedly open 24 hours to get a glass of water. A man stops me as I go to the bar and says its closed. I say that's fine where can I get a glass of cold water. He told me to go to Walgreens. That was just so rude to say to a paying guest. We also found spots of blood on our bedsheets but we didn't find any scabs on us. That is what ultimately led me to write this review. I hope you find this helpful and stay far, far away from this hotel. I will never be back. read more

Juan Pablo was super helpful with early check in! Made it very easy & accommodated early check in. Hotel is so cute and so close to everything! Beach is one block away can see it from hotel entrance. Liquor store, Coffee, & food all on one block! Beautiful roof top read more

There is absolutely no way that the past ratings for this hotel are real. These shady crooks cost us a whole day of our vacation in Miami having to find a new place to stay and so far have not refunded our money after checking out, despite renting our room to new travelers. The hotel is being sold as "boutique" and high quality stay. That's hilarious given all of the unbelievably low standards: - Dirty hotel rooms. We had trash in our room when we checked in, and filth on the floors. - Noisy, cheap construction. The walls are thin, the doors are made of paper. The elevators are terrible and noisy. - Dirty towels. We were given a towel that had a brown stain on it. - No hair dryer - No room service or service in general - Fixtures are broken including the sink faucet - Shady employees who are barely tolerant of the customers and clearly are just randoms off the street and are not in the hotel industry out of any desire for customer service - Absolutely no refreshments. No water, no coffee, no breakfast, no snacks. Before you book, the staff (including the manager Luis) will talk a big game and act like these are included or available.They direct you to a "hotel restaurant" downstairs, except when you go to the restaurant, the restaurant employees will tell you that the restaurant has nothing to do with the hotel and is not intended to serve the hotel's guests. Everything at the restaurant costs money, including water and coffee. That's right, this "boutique hotel" can't be bothered to even offer you a water or a coffee. The restaurant is understaffed and will subject you to a 30 minute wait in order to hand you a coffee or water for $4. At which point, you could've just walked across the street to the store and got it for $2. Do not stay here under any circumstances. read more

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Absolutely disgusting. We planned on staying for a week but hardly could stand one night of this place. The staff were completely incompetent, rude, and unprofessional. We didn't feel safe leaving our luggage in our room while we were gone. The room was filthy with makeup stained towels and trash shoved into the furniture. If you're looking for hospitality this is not the place to go. read more

Hotel Croydon was just okay. The room was lovely (decorated beautifully) although you can hear every beep that the elevator makes (depending on your proximity to the elevator) and every toilet flush from neighbors. The Tavern Bar fooled me twice, so I decided not to eat their again. My first meal was served 45 minutes late because of issues with the receipt tape. The server barely apologized despite the fact that guest who were seated after me were enjoying their food. He offered nothing to make up for the delay. Late that evening I ordered a grilled cheese, the cheese wasn't even melted. The front desk staff was mostly unhelpful. The gentleman who was running the front desk hesitated to greet me and then later allowed several other guests to check-into their rooms without considering that I was sitting right in front of him charging my phone waiting to go to my room as well. Maybe that's why he gave me a room right near the incredibly loud elevator. The gym, has one treadmill and barely enough space for two people to comfortably work out. I'd hesitate to call it a gym. So if you're interested in staying way up in the North Beach area, with poor meal service, and an unfriendly staff, and in a beautifully decorated but noisy room --- consider staying at Hotel Croydon. I've stayed at few hotels in Miami and I was persuaded to stay here because it looked posh and adult, I don't plan on going back to Hotel Croydon - the best thing about their hotel is the room, bathroom soaps, and the fact that you can walk to Circa 39 or the Cadillac to eat if you want to avoid The Tavern. read more

One of the best Boutique hotels. They make you feel welcome and if you stay there long enough you see the synergy between the staff and how they make you feel comfortable. Rooms are super clean and comfortable. Loved the location. They have a restaurant called The Tavern that is completely independent, has great food with super friendly staff. Will Most definitely stay there again. read more

Not the best and won't be staying here again. The lobby/check in area looked and smelled clean. The room is pretty small and looked clean. Took a few min to realize it was not. The floor felt dirty, bathroom at first glance looked clean but toilet had dried urine all over it, one towel had hair and the sink was dirty with what looked like oily fingerprints. Bed wasn't the most comfortable but I still got a good nights sleep. You can change the ac room temperature and turn on/off but you cannot change from "cool" to "heat". If you're too cold, you'll just have to up the temp or turn it off. TV turned on but remote didn't work. Restaurant: Rigatoni Carbonara was delicious! The steak was very very dry and shrimp tacos were such a disappointment. They were less than ok. Restaurant employees were working hard. They were always busy, rushing but remained professional. Restaurant staff and most hotel employees were very nice. Woman sitting in the lobby corner was rude and didn't care to help. If you're looking to a nice hotel close to the beach (walking distance) there are plenty others that are way better and are in the same price rn read more

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