My family (2 adults + 2 teens) stayed at Hotel Lincoln in early June. We found the location fantastic - I was able to run (and dodge the pokemon go'ers) in Lincoln Park every morning, and busses were easily accessible across the street. We received a renovated room on the 12th floor but upon entering the room we realized it would not work for our family. This was 100% on us, and when my husband went down to the front desk to explain the situation, Daniel moved us to a 1-bedroom suite on the same renovated floor that worked much better for a family of four. The room was clean and not without some quirks, but maintenance issues were handled quickly and my family was comfortable. Many thanks to the staff for accommodating our requests and our error in booking. read more

I was in Chicago for a family event, and my cousins secured a special rate at the Hotel Lincoln for $199 a night. For Chicago, that's a great price, so I had high hopes especially since the hotel is part of the Hyatt brand family. We arrived early and, understandably, our room wasn't ready yet. We dropped our bags and were told to return at 1:00 PM. The hotel is in a fabulous location right in the heart of Lincoln Park. It's directly across from the park and the Lincoln Park Zoo, and within walking distance of great restaurants and entertainment. Unfortunately, the room still wasn't ready until 3:00 PM, and we needed to be across town by 4:30, so the delay was annoying especially as we watched people getting into rooms as we waited in the lobby. I heard the hotel is being refurbished, but clearly I was not assigned one of the updated rooms. My room was in serious need of renovation. I've stayed in budget hotels before and know what to expect, but this was one of the most disappointing hotel rooms I've experienced. I will say the room itself was clean, and I do give them credit for that. However, the hallway walk from the elevator was unpleasant, with worn carpeting. The bathroom also badly needed updating. The towels were paper-thin, and only two were provided. If I washed my hair, my husband wouldn't have had a towel. I tried calling the front desk to request extras, but the phone didn't work. Neither did the TV. The walls were paper-thin as well--I could clearly hear my neighbor's television. Thankfully we were only staying one night, and I was happy to leave early the next morning. The only standout feature of this hotel is the rooftop bar, which offers a beautiful nighttime view of the city. That was the one bright spot. I would not recommend this hotel. In fact, I need to return for another family event in June, and although this is again the contracted hotel, the rate is now $100 more per night. I'll definitely be staying somewhere else. read more

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WTAF? We had a room with no working phone, no power to charge our devices, and no working TV. We had to use our (almost) dead devices to call the front desk (because the phone in the room was completely DEAD) only to be told there was nothing they could do to help us and no manager onsite until the next afternoon. No working phone....no way to charge our devices...safety issue? Umm yes. And also just a terrible experience. Thanks a lot Lester, and managers Eric and Cindy, who could either NOT help us at all, or were not at work to do their jobs. We are frequent visitors of the Lincoln Park area with many more plans to come here, and will definitely find a different place to stay. Hotel Lincoln can suck it! read more

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Hotel Lincoln was a great stay. The staff was nice and welcoming from the moment we checked in. The room was clean and comfortable, with everything we needed for a relaxing visit. The location is one of the best parts. You are right next to the zoo and Lincoln Park, which makes morning walks really peaceful and easy. It is also close to plenty of places to eat and explore, so you can get around without much effort. Overall, it is a solid hotel in a great area with friendly service. I would stay here again. read more

Hotel Lincoln - Café inside Lincoln hotel - Hotels Near Me - Chicago, Illinois

Location and rooftop patio bar are only highlights of this hotel. Rooms were small given what we had to pay for. Maid service was terrible: didn't come one day, didn't clean bathroom when they did come or replace towels the second day even though we put them on the floor, towels were old and threadbare, ran out of TP (almost a disaster and had to find someone myself to get another roll!). Didn't tell us there was a gym (but got charged an "amenity fee"). One of the elevators was out of order. Room AC sounds like a jet engine. TV didn't work. It's a great location, but I won't stay there again. Except for front desk staff which was adequate), Hotel Lincoln is too pricey to have to endure this poor level of service and room shortcomings. read more

This review is for the rooftop restaurant "JDV by Hyatt" NOT the hotel itself. I came her for brunch in the summer, which was lovely, and had excellent views of the city, but the food was mid/sub-par at best. You could tell that it was cheap inexpensive quality, and wasn;t prepared with care. As soon as I saw it, I knew what I was in for. And sure enough when I started eating it, I realized that I couldve made something better at home. The layout felt like a cluttered pooldeck. No warmth, no welcoming feel - just a bit weird. Overall Disappointing and insanely overpriced! The server was super friendly and nice, but was a little clueless and not attentive. It was only made nice by the bottomless mimosas and company we had, but I will not be returning here. read more

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This place is really gone downhill over the past few years. The room was in miserable condition... The furniture looked old and tattered, the television didn't work and the shades were inoperable. They really need to start sinking some money into this place... My wife and I've stayed there many times but that's in the past as will be seeking other accommodations going forward... read more

Hotel Lincoln - This was every channel... - Hotels Near Me - Chicago, Illinois

So, so bad. Let me count the ways. The in-room phone doesn't work, the outlets by the bed don't work, the TV doesn't work, the tub surface is peeling off like sunburnt skin..... shall I go on? We just flew in from the west coast and after a very long travel day this is what was waiting for us at Hotel Lincoln. When we called ( on our personal phone since our room phone is dead) Lester informed us that there was nothing he could do, but maintenance might be able to come up in a few hours. We are exhausted and ready for bed and are not interested in a Maintenance person coming late at night to try to help. We will have to wait until tomorrow afternoon when Eric or Cindy will roll in to deal with these issues. It's amazing that these basic expectations/amenities of even the lowest level hotel have not been met here. Nothing was done to make this right. My advice...stay anywhere else. Chicago has so many better options. PS- the beds feel like dorm room quality mattresses. Get it together Hotel Lincoln. read more

Was in town for a weekend graduation. Town was fully booked so took a shot here. Staff is great, facilities are mid, and the building/rooms are tired. Stayed on the 12th floor, A/C was inop and literally duct taped into its hole, front door has MAJOR gaps around 3 sides (note to light sleepers), shower was scalding or ice bath temp, elevators were on & off for 3 days. If not for the staff, we would have moved, but they helped make our stay doable. Coffee shop folks were dope (especially the singing barista!!), valet folks, Americano staff & all. Understand it's a piece of Chicago history, but needs a revamp n a serious manner. read more

Hotel Lincoln - Front door after lights out...it's like a nightlight, but only much brighter... - Hotels Near Me - Chicago, Illinois

We stayed here for a wedding at the beginning of Aug 2025. The room cost was very high, and the lobby looked promising. We got in late, so we checked in and headed to our room. I do not remember the room number, but I do know it was on the 6th floor, maybe 612 or 614. We got into the room, lowered the temp as best we could, unpacked, and hit the sack. My wife opted to be the first to shower. She yelled out of the bathroom for a life preserver, she didn't want to sink in the lake that was now in our bathroom from the leaky tub. Not able to locate the life preserver she needed, I boarded a life raft and paddle in to save her. Yes, right there in the bathroom was indeed Lake Michigan. I was able to dry up most of the water, and I decided I'd have ago with the shower. Water pressure and temperature were both good. I didn't notice any water spraying out, and the curtain was fully in the tub. At the completion of my shower, I boarded my lift raft, luckily for me I had tied it off next to the tub, to head out to the room. My wife said we needed to try and get a new room. The shower leaking, along with the small amounts of mold in the bathroom ceiling, the peeling wallpaper in the bathroom, and overall tiredness of the room was too much. I called the front desk and the person who was working was very nice and understanding. She said they had another room on the 4th floor that we could switch to. I said before I pack everything up and switch to a room that is equally bad or worse, let me please come look at it first. Smart move on my part. The room was equally as bad. We went down and told her that the room was sadly in the same condition. We offered to pay for an upgraded room, since they were advertising them in the rooms. She said that won't be necessary and was able to secure us a room on the 14th floor, in a room that had been recently upgraded. So we want back to our room on the 6th floor to pack up our stuff. We left the dingy hallways and worn out carpet behind. Sadly, we had to leave out lakefront bathroom behind as well. But like the Jefferson's, we were moving on up. We had arrived to the 14th floor and it was like we were at a different hotel. Now don't get too excited. The hallway was much brighter and more modern, but the cheap thin carpet hadn't seen a vaccum cleaner since the Wright Brothers took thier first flight in 1903, ok maybe not that bad, but still rough. Let's not mention the stains on this carpet too, oh and all the paint that was chipping off and laying on the floor from the elevator doors. We got into our room and it was surpising very nice and clean. We had lots of lighting, tons of plugs, no mold, and a much more pleaseant and refreshed room. Now with that being said, there were still issues or we can call them concerns. The fancy shampoo, conditioner, and shower gel on the wall, well those were all empty. I called the front desk and they brought up a mix of stuff, I could not help but note that the shampoo, conditioner , and shower gel they brought were all from different brands. Oh, and they brought one of each. Yeah, that was enough for me and my wife for our 3 remaining nights. We went out to explore for the day and came back around 5 or so and the room still had not been made up, which I thought was odd. We went out again and once we got back that night it was. Now the shower in the new room, well all of the water stayed in the shower, so that was a win. Whoever the plumber they hired to install the shower knobs clearly was unsure on modern indoor plumbing. The knob to change from the hand held head to the overhead rain head was installed upside down, so it would not turn properly which made switching between the heads a challenge, and they didn't use the sets screw to lock it on. So I wiggled it enough and it freed it from being upside down, but the other handle was upside down too. Oh well, we made it work. The pressure and temperature were also great. The times we spoke to the front desk, everyone was nice and friendly So sad to see such a property that is not properly taken care of. Here you get a 1 star hotel at 5 star prices. It is in a great location, but I wouldn't stay here again. read more

Really convenient location. Elaine's, the coffee shop downstairs in lobby, is great and makes wonderful cortados. Okay. . .enough of the positives, that's all there is. The rooms are miniscule and inefficient, for the love of God, use more hooks around the room at least! Old and musty feel. Brown wallpaper, worn, thin carpet, air conditioner is a separate unit below window, peeling paint around it, doesnt work. The bathroom is gross. Teeny shower, one small disc of soap period I guess to be carried into the shower from the sink and alternate. Half bottle of crappy shampoo. Room not cleaned after 2nd day, no new towels, no cups, even paper ones. TV gets 5 channels, no streaming services. Thin walls, water stains all over ceilings. Lastly, this is not an inexpensive hotel, and clearly they focus on the "quirky" lobby, rooftop bar, and restaurant. I will never stay at this place again and advise to be weary. read more

We stayed here for our wedding weekend, and we have nothing but FABULOUS things to say about Hotel Lincoln. We were upgraded to a suite, which was so perfect! There was plenty of room to get ready - 2 bathrooms. The bed was super comfortable. They are pet friendly (with a fee) and our dog loved the hotel too. We were steps away from our wedding ceremony venue and all of the action (green city farmer's market on Saturday). We have previously been to the rooftop for a drink, and although we didn't have time this stay, we will be back again! read more

This is my 2nd Hyatt property in a month and both have been misses in all ways. The only 2 redeeming qualities: fantastic water pressure and centrally located. Now the bad: 6x6 bathroom, 10x10 room, so cheaply decorated, not clean, walls are literally so thin and bldg so old, you can clearly hear every single word of your neighbor thru the dusty vent in the bathroom... Pixs speak for themselves..., Hyatt officially sucks. read more

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WORST hotel I've ever stayed at as in EVER. Deceiving doesn't even begin to cover it. The pictures look great online, but don't fall for it this place is the Tinder catfish of hotels. Does anyone even work here? We called the front desk, concierge, room service... no answer. The only service we got here was self-service. The room? Smells like 1985 somewhere between an ashtray and mildew. The décor matches the smell: if "post-apocalyptic Airbnb" was a design style, this hotel nailed it. The staff? Rude and unhelpful, like we were inconveniencing them by checking in. Honestly, I've gotten warmer welcomes from TSA agents. Yes, the location is great. But honestly, sleeping on a park bench nearby might be a better option at least the air is fresher. We booked through another app where the reviews looked decent, but clearly those were written by magicians, bots, or hostages. On Yelp, the truth comes out: this place is a full-blown dump. We came for a romantic weekend to celebrate my husband's accomplishment. Instead, we spent the night waiting for morning like contestants on Survivor. Romantic? Only if your idea of romance is gagging in unison while dialing a phone that never gets answered. And yes I'm still here. We leave Tuesday, but since no one actually works at this hotel, I decided to write this review before checking out just to see if anyone is awake enough to notice. Spoiler: probably not. This place should be ashamed of what they charge. "Shithole" honestly feels too generous. I hate this hotel. Ugh. read more

A destination wedding brought us here. We were not impressed. Overpriced, shabby rooms sprinkled throughout an old crusty hotel. The elevators were small and shoulder scrunching. Bad art deliberately hung flea market-like in the lobby. The blight was camouflaged by fashionable baubles attached to the walls. Call it decrepitude diversion. Our room had a super small bathroom, a filthy window air conditioner with cracked vents and missing buttons with a horrible view of brown tenement housing and rusty pipes. Water stains decorated the ceiling and wall edging. Yuck! Clientle leaned toward the 20 to 30 year-old professional crowd seemingly impressed by shabby chic, desired decandence, and mocktails. They pay big bucks for this pile of bunk. Cha-ching! We had brunch reservations at the rooftop restaurant, one huge problem, the chef showed up nearly two hours late while guests sat hangry entertained by the apologetic yet witty waitstaff. We eventually ate. The breakfast bill for 3 people (no booze, tip included) was $140. Ouch! On the positive side, staff were outgoing, friendly, and helpful. Verdict? Little value here, the final bill was chock-full of nickle and dime charges (resort fees, exorbitant valet parking fees, insane Chicago taxes). Everything is overpriced in this big old crusty American city. Avoid! Note to self, NO MORE DESTINATION WEDDINGS! EVER! read more

Great location, nice and clean, good, professional staff, but the room itself was a little lacking. No fridge, the bathroom door would not completely close so there was no privacy there, and the sink/shelf in the bathroom was installed in such a way as to make shaving and face washing cumbersome. With that said, I would stay there again, mostly because of the location and view of Lake Michigan. Letter grade: B read more

At first glance our hotel room looked modern, up to date, and cool. Took us less than two hours to figure out that it was all a facade. The tv didn't work, claimed a "scrambled channel or network". The phone did not work and was just for show. The curtains didn't open all the way. The shower head DID NOT WORK, and the button for it had broke off and was not replaced. The iron had a crack in it and pulled the fabric of my dress. The bathroom door is a sliding door that barely closes (and it's right next to the bed). There was no stationary items to take notes (I know we all have smart phones but I had to go all the way down to the front desk for a pen to sign a card). One of the lightbulbs kept flickering and their only solution was to take it out. We asked for water from the front desk and were told they didn't have any! The staff was nice, and every time we called for an issue someone showed up immediately. One of the staff ended up telling us that we were put in a "model room" and it was intended just for show ‍ I will say this: the location was nice, a lot going on in this area, and the rooftop bar and cafes were great. Had it not been for the fact that we were there for a wedding weekend, and were barely in the room, we would've asked to switch. They did end up comping a night due to everything not working which is why I gave it two stars and not one. read more

Quick and easy service and accessibility is perfect, didn't take but 5 minutes to check in and get to our room

Where to start...1964 Red Roof Inn amenities at 2025 Hyatt Regency prices.. The air conditioner sounds like a lawnmower, the room refrigerator is just a twinkle in someone's eye, the bathroom is great if you're a very small person, say 3 foot 4. No room service, no bottled water, no coffee refill for the room coffee maker.. check in at 3, check out asap. read more

Great staff , great location. We love the roof top bar, the adjacent restaurant and adjacent coffee shop. We arrived early and they held our bags until check in time, texted us when our room was ready. The room was clean and comfortable . Everyone from the front desk to housekeeping was exceptional . read more

If I could I would give this hotel 0 stars. LADIES: do not stay here. Absolutely not safe, and front desk or security doesn't seem to care. I had a man try to enter my room for a while and his back was facing the door (I looked through the peephole) so his face wouldn't be seen. I let the front desk know and security and they played it off as "oh someone must've had the wrong room". They switched my rooms for me, but I still felt uneasy. I left the hotel. Also to note there is no security measure for the elevator. Anyone can just walk in from the street and go up to the rooms without a key card. read more

Stayed here for a night in December.first, the positives: I love the location! Very near Lincoln Park Zoo, Lake Shore Drive, and lots of restaurants and nightlife. Staff is VERY friendly and helpful. There's a cute coffee shop in the lobby with great drinks too (grabbed an iced latte and a dirty chai). The hotel is dog friendly which I think is awesome, and makes those traveling with pets feel welcome. Negatives: It's pricey for what it is. It is older, but I don't mind that. The issue more stems with a heating system fan that goes on/off all night, and small things like mildew at the bottom of a shower curtain. The bathroom is also super small. We had a junior suite so we could get the king size bed, and I'd requested a view of the park (which would also be the same as the lake view). Instead we had a view the back of some buildings. I think the room is great for a family or if you want to share with friends as there is a cold out couch. I'm also not a fan of "resort fees", and this place has them. $15/night. Overall, I like it for the staff, location and charm, but it's overpriced in my opinion. I might stay here again, but I will probably look for other hotels in the neighborhood as well. read more

A friend gifted me and my husband a nights stay. All I can say about this place was it was okay. I liked the location. Our room was small, decorated in dark colors, so it felt REALLY small. It appeared to be clean, but my husband noticed there was no in-room refrigerator. And only 1 of the 2 elevators were in operation. there was another elevator but it stopped operating after midnight. We had dinner at the Americano restaurant which was very good. I had the chicken breast BLT - and the hubs had the angus cheeseburger - both were super yum! And when we told the waitress our Coke/Diet Cokes were flat she brought our drinks out in cans. So the hotel gets points from me for having a good restaurant. I was disappointed because we never had the opportunity to venture to the rooftop bar because it closed at midnight and we arrived back at the hotel at 11:57 (we walked 3/4's of the way from Wrigley due to no buses). But seriously, tell me what self-respecting bar in Chicago closes at midnight on a Saturday?!! ...points deducted! Overall, for a less than 24-hour getaway-that WE did not have to pay for, except for our meals-it was okay. I have definitely stayed in worse places. read more

I chose the Hotel Lincoln because it was in walking distance to an event we were going to. It was also close to places to eat and shop. As well as being close to the Chicago History Museum. We did self parking across the street just south of the hotel. 35$ a day instead of around 65$ a day for Vallet. We didn't need in and out service so it worked out well. We were warmly greeted in the hotel and check in was easy. We even got a bottle of bubbly for our anniversary. Yes the resort free is ridiculous, lots and lots of hotels charge this even with less and less services offered. You pay it and move on. Our room was on the 10th floor with a view of the park. You could see the lake if you went to the window and turned to the right. We weren't sitting in the room just staring out the window all day so it didn't mater. The room was small but clean. Great water pressure in the shower. Enough hangers for cloths and space to unpack things. No maid service and we didn't need it. I can make a bed myself and towels and toiletries lasted the two nights we were there. My only complaints would be lack of breakfast. I hate the to-go bags with a muffin and a bottle of water. With restaurants being open there is no reason not to offer real food. Second complaint would be J Parker. It was loud , cold, severely decorated not welcoming. But the food was good. Server was cute. When we checked out we were able to leave our luggage while we went out to get lunch. Check out was friendly and we were told Happy Anniversary again when we picked up our bags and left. Leaving the car parked and getting an Uber was easy. This was our first time using an Uber. I tried the Taxi app but we were never able to get a ride. I would totally pick this location again when we come back to Chicago. read more

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My wife and I spent three nights at the Hotel Lincoln and our review is a mixed bag. The hotel is somewhat decrepit and its best days were clearly a few decades ago. Our "suite" was a largish corner room (nice view) with a couch and overstuffed chair. There was a small desk; also a large tv that worked well. AC was provided by window units on separate controls that came on and went off in rapid succession and roared loudly. Our bed was supposedly a queen, perched on a larger poor-fitting bedframe. Make down service was not everyday and towels had to be requested. It took several requests to get an ice bucket, as none was there on our arrival. There was no in-room mini-fridge or microwave. Our in-room coffee maker was never restocked, even when requested. On the positive side, there is an excellent rooftop bar and a small coffee shop in the lobby. Valet parking, while exorbitantly priced, worked well and the attendants were quick, efficient, and personable. Although it was said that street parking was available and a lower priced outdoor lot existed several blocks away, these didn't really appear to be viable alternatives. The only real advantage of the Hotel Lincoln may be its location, which is across the street from the Lincoln Park Zoo and just blocks from the lake and other downtown attractions. read more

First and foremost, our room felt clean which is always my biggest concern. The staff was very friendly and nice. Beds were comfortable and our lake view was awesome from the 12th floor. We also thoroughly enjoyed the J Parker bar for cocktails before heading out to dinner. A few cons: no fridge, ice machine only on every other floor, and there was a "wind tunnel" whistling sound that was coming from the bathroom vent the entire length of our stay. The bathroom door is sliding so we couldnt really keep that sounds out and the door kept coming off the hinges and getting stuck. read more

Hotel Lincoln - View from 12th floor room - Hotels Near Me - Chicago, Illinois

Stayed here for a few nights around July 4th. Although it has very friendly staff and the location is fantastic, I was overall pretty letdown at this place. The space itself is really small. The room just consisted of a bed and a tiny desk. It felt like there wasn't much room to really lay out your luggage. Also not much a view. Other reviews are right that furniture was definitely a bit dated. They have a rooftop bar called the J Parker and managed to check it out once during our stay. It's an okay view and vibe, but nothing I'd write home about. Again though, location was pretty hard to beat. Only about a 10-15min walk from the beach, Lincoln Park Zoo, and also brown/red lines. Parking can be tricky and involved some car reparking, but if you pay attention to signs and are willing to walk a couple minutes, you can definitely park in the area for free. Overall though, probably wouldn't go here again anytime soon. I think there are other locations a bit better, but this is a good (and probably only) option you get in the area. read more

This hotel actually saved my life and my dogs; I did not stay but planned to take my frenchie to the farmers market across the street. Upon arrival, he nearly died from the intense heat despite giving him water nonstop and constantly carrying him everywhere I went. It wasn't even that hot out, the whole situation just took a turn for the worst. We headed to the nearest business, Hotel Lincoln. We went into the hotel lobby and cooled down a bit. The dog was severely ill initially but after an hour in the AC, he slowly improved. We were freaking out and had to be noticed by staff who did nothing but help, show us to the bathroom and where we could receive the most amount of air conditioning. I am definitely going to stay here in the future. Thank you, from the bottom of my heart. Hotel Lincoln saved a furry family member. read more

Hotel Lincoln - Hotels Near Me - Chicago, Illinois

Good prices, Rooms are big, I got a nice room for 30% the price of what I paid to stay by the river, pics attached, great deal for the price, I've seen people charge $300+ for similar looking rooms Service is excellent, they also have a rooftop restaurant, I didn't try it! Front desk ladies are helpful and pay attention to detail Check in at 1:30 AM, checked out at 11 AM. read more

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This hotel is riddled with mold! The first room I was in smelled musky and had clear black mold in the window ac unit. They moved me into an upgraded room after I complained, and the second room smelled even muskier and had more black mold in the ac unit. I was able to get a full refund which is why I'm giving 2 stars. read more

Walls are paper thin. you can hear the people next to you, you can hear the people above you, even when they are using the bathroom. so gross! -The carpet was ripped up in spots. -The air conditioning was moldy, - there were flies in my room. - smoke alarms where going off at random. -holes in the walls read more

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Parker J lounge only - Top 2 cocktails were unavailable (likely due to the olive oil infused gin) but the server had no idea until AFTER orders were made and had to come back and tell us. Also, later on, a syrup was not available for a different cocktail... on a Saturday that wasn't busy nonetheless. The whole place smells musty because of the plants they are trying to grow! It smells like a greenhouse and NOT in a good way. The gnats are also not pleasant to have flying around the overly sweet drinks. Concrete furniture is chipped and sharp all over too. Bussers took a friend's drink twice before they were finished without any notice. The fries are mediocre and need be fried longer/more crispy. Olives are overly salted and the spices/herbs added overpower the nice texture and flavor the olives do have. ALSO $16 for a low ABV cocktail is absurd, that is the same price as a normal cocktail on the menu. Find new mixologist to figure out a better menu. read more

The friendly employees were so nice as to let myself and I use the washroom on our way to the lincoln park zoo, from the nearby parking facility! Theres skme wonderful decor here, a wooden parque floor, romantic lighting, and the stairwell leading to the rooms is full of artwork! read more

Hotel Lincoln - stairwell & artwork - Hotels Near Me - Chicago, Illinois

The most important thing about the Hotel Lincoln is location location location. That's the selling point. And you can't beat it. Hotel Lincoln was built in 1928. The neighborhood grew around it. The room we were in felt like Grandma Betty's spare room. Oddly shaped. Mismatched and oddly decorated. The plug situation was not optimal. (There was some cirque du soliel moves to plug my phone next to the bed.) the room was clean. The rug was ugly. And shower small (but clean with great water pressure). And the bed was great. This is an old hotel with some quirkiness but you can't beat the location. read more

Hipster cool vibes and great customer service BUT uncomfortable hotel: mattresses and pillows are old and uncomfortable, and I am not a picky person and usually can sleep like a rock. For this reason I couldn't stay here again. Other nuances: only 3 small and old stuffy elevators that get very busy and smelly. Rooms are small and show wear and tear. The hotel is historic and across from the park and zoo, but not close to the El. There are restaurants in old town 6 minutes of a walk away. Inside the hotel there is a coffee shop, a rooftop bar, and they also host Sushi suite and sushi by bou (yum). read more

An amazing location with lots of style. This is an older lodging hotel renovated boutique style. Vestiges of the seedy place it used to be linger, and maybe some ghosts, but I dug the vibe and the authenticity. The staff was super helpful, valet was fast and affordable, and the on site coffee shop was a treat. The only downside was the very hard mattress. Can't say I slept great. Other than that what a great spot. read more

We stayed here for 3 nights and were frustrated the entire stay. The rooms are so small there was not even anywhere to put your suitcase. The bathroom was so small when you tried to use the toilet your elbow hit the vanity every time. The walls are so thin we could hear a normal conversation from the next room. our door did not even fit in the frame - you could literally see between the door and the frame to the hall. The room had been updated with new furnishings, but the hallways were disgusting and dingy. the carpet was old and looked as if it had not been vacuumed in days. Very sad because the location is great. Too bad the hotel is not. read more

Welcoming staff, great views but somewhat lived-in room for a 4-star hotel. Minor annoyances like outlets around the bed not working seem easily fixable; the same goes for a good dusting. Being a robe person, the robelessness irked me. Also, lackluster wifi, loud AC, and no fridge. On the awesome side of things: four huge windows, one even in the walk-in closet (which is the size of a small NYC bedroom). There's something lovely about a window in an unexpected place; it suggests shoving a tiny desk in there and writing a novel. Overall, the location by the highly strollable Lincoln Park (and zoo if you're so inclined), plus sunrise and sunset views, can't be beat: reporting from a 10th-floor corner room featuring north, west, and even some lake views. read more

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Terrible hotel and service is the worst. Just returned from 2 days at this place . Booked a king suite for 2 nights and already paid. Put into a handicapped rom with a double bed and a Murphy . Changed rooms to a queen since no more king beds. Stayed in this room and air not working. And it just kept getting worse. I was charged $948 for 2 nights and 44 for some amenity fee. Haha and two waters. And don't have a a record of me staying in another room. Hmmmm? And left an item in Saturday. As of COB Monday still no response. Btw their extra small elevators only had one working all weekend. Hyatt hotel you may need to rethink this choice. read more

An absolutely nightmare experience. The room was adaquite. The heater/airconditioner unit in our room did not work properly. It was either on full blast or off. There was no regulating it. The TV remote was so old that it could only pull up certain channels. Generally it showed a split screen for the news. The worst was when my husband tried to take a shower in the bathtub. It was a combo bath/shower. When he went to take a towel off the rack the entire rack came off the wall and sliced his let open. I packed him with towels to try and stop the bleeding, ran down to the front desk for help. The manager was not there( nor was she there the whole day). The sweet young woman at the desk gave me a couple of bandages, told me where the ice machine was, and directed me to the Walgreens several blocks away. Though we had paid for two nights we decided to check out that evening to get some medical attention. The hotel might be in a good location but they need some training. All I can say is find somewhere else to stay. The only reason for the one star is that the coffee bar is pretty good. read more