Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

Keiton was who helped me and I was given excellent service! They have a huge selection as well…read more I was here two years ago and got a temper pedic mattress on clearance.. 2 years later and it is still the best mattress I've ever slept on!

Drew was an amazing help in finding our new mattress. He was very thorough about all the mattresses…read moreand even gave us time to lay and try them out. The best sales person hands down. Normally I run away from sales people and order online, but thankfully we had Drew who wasn't pushy and kind from beginning to finish. I definitely recommend going to Drew for all your mattress needs. Thank you!

The two delivery men who delivered a new rocking chair to my home in Killeen, Texas 76549 at about…read more1:00-1:30 pm on Saturday, November 8, 2025, earned five stars for their great service. The men delivered on time and called ahead to set a time and date at my convenience. I really appreciate the two men delivering and setting up my new chair. The chair is high quality at a fair price. I really enjoy my new chair. Thank you to Furniture Row in Harker Heights, Texas. S Tagstrom

Be careful what you buy from this place. We purchased a sectional that was supposed to be top grain…read moreleather. $5000 later it's peeling like bonded leather and they refuse to do anything. Therefore we are filing a lawsuit.

James was extremely helpful with all questions and concerns we had about our purchase, very patient…read moreand helpful! We will definitely being asking for him anytime we come here.

No issue. As soon as I walk in, I am greeted immediately. What's online compared to what's in store…read moremarches. Additional assistance was given as it relates to the functionality of a product. No issue with customer service. Would come back with no issue . There was no issue with anything facilities and presentation of the store.

Dawson came out through my home warranty to look at both my washer and dryer, and my dryer needed a…read morenew part. Claim was denied by my home warranty. No big deal, I still need my dryer fixed. I requested a quote from Dawson regarding the part so I can approve purchase and get my dryer repaired. I've contacted them several times, and each time they tell me they will get back to me. So I've been without a working dryer for nearly a month. I'm trying to give them my business and get my appliance repaired, and they are not following through. Edit: after multiple requests for a quote on price of the needed repair item, and being told repeatedly that I will get this information the next day, it is only after I post a review that you tell me you cannot repair my unit, even if I pay for the part myself. I've never heard of a repair company that can't provide a repair.

Andrew was very helpful in fixing the part problem of my Bosch dishwasher . He answered the company…read morephone, made the appointment, showed up on time and was efficient, polite, respectful and solved the problem. He went the extra mile and helped me order an additional accessory . Highly recommend !

This company is terrible. Do not spend your money here! Very unprofessional. I've been waiting for…read morea technician to arrive since noon. It is now 3 PM, and I was told I will have to reschedule my appointment for next week.....

Service guy came out to fix my oven. Diagnosed and ordered parts. Confirmed with my home warranty…read morecompany. Approved. Universal did not order the parts. Didn't call me. I called a week later to ask when they were coming. Universal lied and said they didn't have an approval. 3-way call confirmed that approval had been given. Owners wife over the phone said it wouldn't be fixed until after Christmas. That is 2 weeks after the tech was here. That's no longer reasonable. When I ask why they screwed up, she got ugly and talked over me on the phone. DO NOT USE THIS COMPANY. THEY DO NOT TRACK PENDING WORK. YOU WILL BR FORGOTTEN. OWNER BLEW ME OFF TOO. JUST A SORRY ABOUT THAT. ETA: Then the owner calls me back to cancel the work. Impressive.

I went in here to help my mom to find a NO SOLICITORS sign. We found a sticker that looks like a…read morename plate. There are also a variety of different signs you can buy too. Next time I return, Ill get the one that says NO TRESSPASSING. I sure beats to buy it here than buying it online. You can get these instantlly when you take the time to drive here. Other than that, I really enjoyed walking through this place too. I can think of all kinds of craft ideas. I probably would return to get craft supplies. Would love to redo my bedroom with new paint. They have a section that has an impressive supply of paints. This is really a great place to go to if you need to make some home improvements at your home.

Went there for some fence pickets. I used to go to Lowe's because it's closest, but they've been…read morehaving some really bad bad quality. The past 3-4 times I've gone, there's this gentleman that I haven't gotten his name to give him credit for. (He looks like he has some speech impediment) but let me tell you. He always seems to find me when I'm around or if he sees anyone. He ALWAYS ask if I need help finding something. Id be going around looking for stuff I don't I need lol, (Milwaukee tools ) and I always hear him near by always asking people if they need help Super super nice guy, I just want to give compliments to that young guy. I really hope this store values this type of employee, they are rare to find I don't post a lot of reviews, but I feel like this needed to be said. Nex time I go to the store, I'll ask for the manager to give my compliments for that young gentleman