Just walked out of the Huddle House. First and last visit. I walked in and sat at the counter. Proceeded to watch 3 young women employees stand behind the counter 10' away; continue to gossip and blab. They saw me come in but didn't give a dam about a customer. Thanks for saving me the wasted support of your restaurant. You will all 3 be unemployed soon. read more

The restaurant was relatively empty, I believe we were 1 of 3 occupied tables in the establishment. Took approximately 1 short eternity to receive menus and drink orders. Finally ordered our meals and they were not what I remember from past Huddle House visits at other locations. Never did get that drink refill I needed when I got about 2 bites into my burger either... Would not recommend...even to people I don't like. read more

Well ... They have only 1 waitress working@4:43 pm. They have a lot of tables blocked off. Looks like they have issues. Looks like they can't keep employees. We where greeted. We sat down. She came with menus and water Not sure why she gave us plastic silverware. We left..credit card machine is down read more

Huddle House - Blocked off - Diners Near Me - Suffolk, Virginia

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I use the coupons I get in the junk mail for this quick breakfast The atmosphere is as expected for a truck stop restaurant Loud and very much a cliche diner The prices make it worth the stop. The food is not terrible and makes a great meal for the on the road semi truck drivers The service has been hit or miss lately some days are better than others read more

The best thing about the meal was the Texas toast! The omelette was mediocre and unflavored while the hash browns were dry and bland. The customer service could also use some attention, I was treated as I was bother rather than a customer. Will not be returning. read more

Huddle House - Omelet-Philly Cheesesteak, Hashbrowns and Texas toast. - Diners Near Me - Suffolk, Virginia

Came here with my Family yesterday Morning for Breakfast. The first table we sat at was not really Clean, and the Seats still have bits of Food on them. We ordered our Food, and it came out a Short time later, and it was decent, but too Greasy for some reason. When it came to pay the Check, I see I have a 10% Coupon from Yelp. I tell the Waitress this, and she tells me to go ahead and use it. I do, and then she tells me to write my Phone Number down on the Receipt so she could change the Amount. She comes back and ask's me if this is the Number with my Huddle Rewards attached to it. I tell her yes, and she tell's me that her Manager will talk to me. He comes a few minutes later, and tell's me that they don't accept Yelp Coupon's here. I tell him alright because I didn't want to make a Scene here. I pay the Check, and left. Will not be coming here again not just because of the Yelp Coupon, but also the place needs to Cleaned up and Service could have been better if the Waitress didn't have a Sour Look on her Face when she came to Serve us and give me the Check afterwards. read more

Poor service. Two separate groups came in, placed their order and got their food before us, and we were given the wrong dishes after an hour wait for breakfast. Not going there again. read more

Me and my friend came in with her mother, brother, and step dad, me and my friend got chicken tenders with fries, ranch, and ketchup, the chicken tenders had a lot of bread to them and were very crispy which I liked, but the fries had no salt on them whatsoever so I would definitely recommend eating them with a sauce. The lady helping was very rushed and I'd say overreacting big time, I did feel bad because she had lots to do, but it was also very nerve wracking. the place was packed and very small in the inside, it also smelt like syrup through the whole place so if you don't like smelling syrup I would recommend just going with DoorDash read more

Foods just ok. Service is just ok. Rather go to iHop. Ambiance - non existent- attached to a gas station with people floating thru. read more

I've enjoyed every other visit here made in the last 3 weeks. But tonight.. REALLY bothered me. It says 24/7. There is a sign up that is super confusing about hours- and delivery etc.. not clear at all. Myself and two daughters went in at 9:45 to enjoy some yummy food - stood around for 4 minutes with no one I could see, finally heard a cook in the back and asked him if we could grab a table. He came out and told me "she already closed her til"... in the meantime an older man walks in... and gets in the conversation and says "so what are you trying to say .. you won't seat me?" And laughs, the cool laughs, they both laugh, and the cool says "nope not saying that"... I'm looking confused , my daughters are looking confused, the cool looks at me like "MOVE ALONG".. so we go out.. sit in the car for a moment- see the waitress finally come back in.. and grab a menu and seat the man. I wait a minute- go back in and ask "Can we order to go?" She says "Online only"... WHAT??! I clearly see an old man sitting in a booth with a fresh drink and menu in hand ... apparently only if you're a "local" can you sit down and eat inside. Not right at all. Not one bit. Poor customer service. I think IHOP will be getting my business from now on. read more

Huddle House - Philly Cheesesteak omelette - Diners Near Me - Suffolk, Virginia

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Have eaten here multiple times and I will never trust them again. Got ripped off for 46.14 for 2 breakfasts. They gave us another tables ticket, and I didn't look at it as I was in a rush to get going. Figured it would be and easy fix, BOY WAS I WRONG, I will never eat here again, and earge you not to either, but if you do, be sure to check what they are charging you for. Manager was, " well you approved it " so sorry for your bad luck. Well Preston I can in trying to get an error corrected. Instead I'm treated like a scammer. Do you think I took the time to drive there, waste my fuel, wait to speak with you and wait while you pull the ticket, just to save some money? My time is worth way more than what I was over charged, you can be sure I'll vote with my wallet, and will never eat at Huddle house again. read more

Wow, this was my first time at a Huddle House and I really enjoyed it! I got a waffle with bacon, cheesy eggs, and hash browns and ate every single bite!!! Besides the food being fantastic, Courtney was such an amazing server! She was friendly, attentive, and had a great sense of humor. read more

I've ordered here off door dash... worst experience ever..and I know that they purposely made my food this way because it was a DoorDash order... One of the employee's put all the worst fries that you could use in my tray ( the bottom of the fryer) as if it were a joke or something... every piece was hard as a rock...so when I did call to speak with the manager , I was told there wasn't one there... I asked for a supervisor, and was told there wasn't one there.. this was after I told them what happened... they'd said someone would return my call the next day... No one returned the call.. I then called again to speak to a Manager, and was told again that there's wasn't one there... I then said wow , " there hasn't been a manager there since Sunday and today is Tuesday" ??? I was then told to hold on and that the manager was in... I was then told by sane person who picked up, that the manager is investigating????? Investigating what???, and how is the manager investigating without speaking to the customer.. they are the worst, the whole team and they will never give you or even try to give you good service... No one has called back... nice investigating sir read more

Huddle House - a sandwich and french fries - Diners Near Me - Suffolk, Virginia

good food , HORRIBLE CUSTOMER SERVICE !! i called to place an order and whoever the young man is that answered the phone asked me to hold for a min .. fine . LITERALLY 9 mins later , i was still on hold and had already driven to huddle house to make the order in person , which also took forever!!!!! read more

Huddle House - a sign in the window - Diners Near Me - Suffolk, Virginia

The restaurant was busy but appeared to have plenty of staff It took over an hour for food to come out and only my order came out not my husbands. His order came out burnt without his eggs at least 10 minutes later. I asked to speak to the manager. The waitress told us he was in the office and won't come out. I told her to tell him that he needs to come out. He eventually came out and I tried to calmly explain my issues with him and he acted like a belligerent teenager saying things like so what, too bad, do you want an application so you can work here. Then proceeded to yell at me that he was on a conference call and couldn't be disturbed. I said the he should have rescheduled his call to come out and support his staff and help his customers. Then he Went on to tell me he hasn't had a day off in 3 years. He asked if I had a job. I told him yes I have a bachelors degree in nursing and if I treated my patients the way he treats his customers they would be dead. He told me he had an MBA in business and he knew what he was doing. I said obviously not or he would be out of the office and supporting his staff and customers. He again said do you want an application to work here. I asked that he take care of the check since the food they brought out to my husband was in-eatable An he said he as not taking off anything. All I wanted to do was to leave at that point and speak to his boss. This is unacceptable behavior and action for this person who is in charge of this dinner. I would like to speak to the owner since this mans behavior was so unprofessional and totally unacceptable read more

WORST experience in a food service establishment! We dined Sunday, 10.21.18. While eating an employee walked in with her friend and service dog. (I understand the importance of service dogs. However, I do not believe the dog should be allowed to interact with food service employees during their shift.) The friend and her dog sat near the restrooms at a table away from those who were dining. Several kitchen employees, at least three, walked passed and stopped to pet the dog, hug the dog and/or allowed the dog to lick them in the face. None of these employees had completed their shift - meaning all returned to the kitchen with the very high possibility of dog fur being on their clothing and transferring to the food. The employee returned to one of the tables she was hosting where the guests left after ordering food and beverages because of the interactions with the dog. She unfortunately, did not understand why people were upset with the dog interactions stating, "they washed their hands." I explained to her all that transpired and let her know washing their hands was not enough. She left the ordered food on the table with the hope of the guests returning. When the employee returned to the table to remove the food, the friend asked, "baby what's wrong?" She responded, "I'm frustrated but the going joke in the kitchen is we should bring the dog in when we want people to leave at night." As the employee was removing the food, she looked at the dog and said, "I'm sorry baby. I can't give you any. I don't have anything to put it on." Later the friend informed the employee she was going to the car and returned with a change of sweater/shirt for the dog - dressing him/her at the table and placing the worn sweater/shirt on the back of the chair. The above information, with more details, was shared with the corporate office on Monday, 10.22.18. I was told someone would be in contact but have not received a call yet! Please take the same advice I gave my parents - DO NOT EAT HERE! read more

Only 8 out if about 20 tables. Took over an hour to get eggs bacon pancakes for 2. When the food finally arrived it was cold. Pancakes never arrived, kitchen staff spent more time chatting than cooking. Waitstaff tried but what could they do. Can't blame this on Covid just poor management and horrible kitchen staff. Don't go. read more

Went in for lunch and ordered the double bacon cheese burger. That's what they brought me. Burger and fries were hot and the server was super polite. It is what it is. read more

My girlfriend and I usually enjoy going to Huddle House and have been many times. We went this morning and WOW.. There were three tables open.. One was dirty, one was next to the broken wall/window where only one side of the seat was open, and the other was a decently sized round table. So OBVIOUSLY we went and sat ourselves at the round table. It takes about five minutes for the waitress to get to us and then she asks how many people were in our party. I tell her just us two. She then proceeds to tell us how when a small amount of people sit at the round table that a bigger group comes right behind. She then proceeds to ask us to sit at the table with one seat that has no view and is completely broken and being repaired. Essentially, if you break it down to the simplest form, she basically told us that we weren't that important and that she'd rather serve a bigger group of people. So disrespectful, like we were nothing. She didn't even say sorry and she walked away too, so we left. TERRIBLE customer service. read more

Stopped here with wife and daughter, because I needed to go to Tractor Supply. Ordered patty melt with cheese/bacon tots and my wife got country fried steak with fried okra and mashed potatoes. Patty melt was soggy and not seasoned. Tots were good. Country fried steak was good, okra was ok, but the mashed potatoes were gross, thin with chunks of potatoes and had no flavor, despite being doused in gravy. Daughter ordered a pancake, which came raw in the middle. Waitress took it back and had it remade, which took another 15 minutes. My wife and I were done with our food by the time it came out. Entire visit took about an hour, which is pretty crazy considering there were only about 3 other tables. There were also flies flying around our table. All and all not a great experience. Also, not a fan of paying in the card machine at the table, felt rushed and awkward. I'd have tipped either way, and the waitress wasn't staring at me or anything, but she did have to wait to get the machine back. She was nice, but probably should've offered to comp the pancake. It would've improved my tip. I always tip a minimum of 15%, more based on overall experience. read more

I am writing this review because we have been sitting in a booth close to an hour, watching people who arrived after us order, eat and leave. I asked the server about our order pointing out that several tables have received their food and where is ours. She said that the cook was new. NO EXCUSE. We will not be back. Also, the music is way to loud and it is freezing. read more

I am 71 years old and todays meal was the worst service that i have ever had! We had to wait 30 minutes for a table. One table had people finished when we got there, but they were busy talking with the waitress and didn't leave till long after we were seated Two tables became vacant, but it took almost 15 minutes for the waitresses to clear. Only six tables in the whole place were being used. When i did get my food, I had to ask twice for silverware. The same for a glass of water, took two requests. Our food was very cold when it finally got to the table. The food was okay, the service was awful!!! read more

I placed a rather large order on 6/25/23 @ 11 am through door dash for pickup. I noticed that when I got home, I was missing a waffle. Me thinking it would be an easy fix, I called Huddle House and let them know that I was missing only one item. The young lady who picked up the phone told me that in order to get my waffle, I would have to "Go through door dash and file a complaint". I told her that i didn't want to refund the whole meal nor get anyone involved, i just wanted the missing waffle. She then proceeds to tell me that ---"In order for us to make your waffle, you have to refund the whole transaction through doordash and pay again, Because so many of you LIE on the doordash app". I was shocked. Even though I love huddle house , I was called a liar and was told that i would have to speak to her manager on Monday, just for a waffle. I arrived at huddle house 10 mins later to speak to someone and two other women apologized and gave me my item with NO problem. I'm not sure why i was called a liar and put through the wringer for food I paid for. I've never had an issue with my orders previously, a little Accountability would've been nice. That was so unnecessary. My order was already $50+ dollars but to insinuate I was lying and make me go through hell over a $2 waffle is appalling. Thank you to the two beautiful women who assisted me upon arrival , Very disappointed in huddle house.. read more

The service was horrible but the food wasnt bad. It took us 20 minutes to order our first drink and 20 more minutes in between refills. But the worst part was the hour wait for our food. It was late in the evening and there was only one waitress and cook working. This resteraunt in particular can no longer be classified as a "fast food" joint. read more

Huddle House - Our food was delayed because it was "crowded" and there was only 1 cook. I would hate to see the service when they truly are busy! - Diners Near Me - Suffolk, Virginia

Yes Suffolk, we have a Huddle House! Unfortunately Tony's left us (he'll be missed) but he has been replaced with a brand new Huddle House. I've been here a few times before letting the secret out. In case you don't know where Tony's was, it's off of Pruden, right past the Motel 6 and connected to the Miller gas station. A lot of Suffolkians don't venture this way unless they are on they're way to the Tractor Trailer Supply Store another favorite of mine. It's not Denny's, but the prices are good, the service is fast and it's an alternative for breakfast to the crowded IHOP. The omelets are 2 eggs versus IHOPS 3 egg battered (IHOP puts pancake batter in their eggs) giants, so they look smaller but normal. For $8 you get a meatlovers omelet with grits or hash browns and toast. Can't complain. read more

Food was good but service is a little slow when you come in the evening time. Faster service when I have been there in the morning. read more

Huddle House - Diners Near Me - Suffolk, Virginia

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I would give this restaurant less but one star is minimum. Don't think it's the food that gives this restaurant bad rep it's the service the waitress moving back and fourth between gas station for snacks that to work waited for 30 min never asked to refill drink or if I was ok sat me in a corner and never saw her if they want to improve customer service must be improved read more

Didn't have much expectations but it was way better than I expected. Everyone very friendly and food was good.

I see I'm not the first person treated horribly by this establishment. Long story short, the food was subpar and we called in to see if a small cup of gravy could be replaced as one we brought home was extremely thin. Not a big deal right? Wrong. The manager is a younger person that literally accused my wife of making complaints constantly and often. This order was on 2/9/21,and the last time we ordered from there was early December. Red flags were immediately raised. We have ordered from there a total of 5 times starting in September '20, and gravy was NEVER on any of the previous 5 orders. Other lies this gentleman (and I use the term loosely) concocted were just as egregious. Things we knew couldn't possibly be true. This all left us scratching our heads. He was rude and obtrusive, to say the very least. Spend your money elsewhere just on principle alone. BOJANGLES is an excellent nearby choice! Customer service is lacking these days, but overwhelmingly so in this establishment. read more

Amazing food!! Definitely my favorite breakfast place. Came here for the perfect Morher's Day dinner! Everyone is super nice!! Absolutely recommend coming here! read more

We stopped at this huddle House to eat, we were there for an hour after ordering a loaded baked potato and a Sundae. The baked potato finally comes out with nothing on it - a plain baked potato. We left with out eating. Worst service ever! If I could give it zero stars I would. read more

What a disappointment almost a 2 hour visit for a cheese omelet and an ice tea . Biscuits were as hard as hockey pucks could not eat ordered toast. 1 server FINALLY took our order and 35 minutes later it was brought out by server #2. Both servers went off to chat and I suppose forgot about us. Server #3 cleaned table and asked if we needed anything else I said I wanted a to go order which took 20 mins. Here is the kicker came and said desserts were ready (ice cream) and were waiting on the pancakes needless to say we go home (5 minutes) ice cream was completely melted, but the pan cakes were still hot. They forgot to put butter and syrup on or in the bag. Hope the manager reads this. It SUCKED I will drive a little extra and eat at Waffle House read more

It seems I have had the same experience as someone below me. I went in to get a simple lunch-asked a waiter to please clean off a disgusting table very politely so my family could sit down to eat. She was SO rude and told us to sit somewhere else. There was no where else to sit which is why we asked. It was very embarrassing and people around looked at us like they were appalled. The food was dripping in stale old grease. Save your money. read more

Absolutely worse experience I have had in a long time. Service was bad food was bad. I will not be back period.

Service is fast at other than rush hour. Food is good and hot. Breakfast 24 / 7. Truckers can park here too. I think they came here from Franks since they went downhill. read more

I love the food but the waitress need help been there 3 notes in a row around 500 to 7 pm stand at resister wait to order they don't even say hello to you I've walked out all 3:notes and will not be back as a truck driver time is everyvthing read more

worst service we've ever had. we got here and saw a sign saying 50% capacity/33 people allowed to dine(due to covid). we walk in and they only had 4 tables with 1-2 people at each. the waitress said she could not seat us until one of the 4 tables opened up, which doesn't make sense bc there were max 10-15 people here(including employees). she handed everyone who walked in menus to look at until they were seated except for us. when a table opened up she hollered across the restaurant telling us to go sit and it took her 15 minutes to bring us a menu or ask what we wanted to drink. whenever she came to our table her tone with us was just plain out rude. she slammed our plates on the table and threw our receipt onto the table with no words. i could clearly see she was being more polite to the other two tables that were seated while we were. half of our food was undercooked and we could not even eat it and she refused to take it back and bring us properly cooked food. when we left i talked to a manager and told him how terrible of service this waitress had provided us and she kept interrupting me to say she wasn't being rude. i finished by saying i just felt disrespected and we when we were walking out the door i heard her say we were 'being a**holes'. i can't speak for other locations of the huddle house but i would NOT recommend this location. extremely bad service and we couldn't even eat half of our food. i would give 0 starts if i could. read more

Huddle House - the outside of a restaurant - Diners Near Me - Suffolk, Virginia

Staff was friendly, food was good. Better than I expected . Had ribeye and shrimp dinner and was great.

Every one of their restaurants I go to always mess up my take out order. Doesn't matter which state, they always miss something. Don't waste your $. Go somewhere else for a meal. read more

Been eating at this place for a year. It has its good days and bad. The food is always good though, staff is always friendly, and I never leave hungry. It is one of the few chain restaurants in the Suffolk area that is consistent. Sweet tea is always sweet. Can't beat the price. Gets busy in the late morning. read more

Huddle House - Diners Near Me - Suffolk, Virginia