Awful rooms and bathrooms. Black water started to recede in the shower/tub that left black smutty stains on the floor of the tub. Food is great. Staff members are very nice and helpful. If hotel bathrooms are important, this is not the hotel for you. read more

I stayed here last weekend for TBOX. The price was great for downtown Chicago. My room was really small and the room had an extra bed in it (my reservation was for one). I spotted a stain on the sheets on one of the beds, so I ended up sleeping in the other. My view was of a roof, boo. The staff was incredibly friendly and attentive though. I thought internet access was free in this day and age, but this place charges a pretty hefty fee. Very disappointing. Channel choices on the TV were also very limited without paying more. I'd consider staying here again, but it wouldn't be my first choice. read more

What a huge hotel which has both its benefits and downfalls. We had such a great deal on a hotel suite here and the rooms and beds are very comfortable. Service is friendly but takes a while. I understand that this is a large hotel but waiting an hour for a rollaway bed was frustrating. Also, parking is super expensive here and took us nearly 1.5 hours just to get our car out of the parking spot. Look around for other public parking lots and park there for half the cost of parking at the Hyatt. read more

Still enjoy the ambiance of this busy hotel. Checked in on a holiday weekend. Was headed to a wedding and only had 1 hour when the desk clerk said there would be a wait to check in our room - apparently when you book with priceline the website automatically books for double occupancy, in a 2 bed room. I asked if a single bed was available and got checked into a King room immediately. Crisis averted. Manager was very friendly. Also really like the express check-in/check-out, just swipe your card you used to reserve, punch a few buttons and presto - room keys pop out or your bill is printed. No waiting in line. Considering how many people were here this past stay, the hotel remained clean and in stock of sundries and snacks. And you could still get a cab quickly, now that's amazing! read more

Oh dear. As many a teacher has written in a pupil's exercise book(s), "Could do better". This is a large property that finds its Front Desk and other services becoming overloaded all too easily - a housekeeping issue took over a day to resolve. And there is a design "issue" with the West Tower - there are either an insufficient number of elevators, or they run much too slowly ... 10 minute waits are simply not acceptable! My recommendation : look for something else .... ! read more

I'm updating this based on the customer service experience we've had since last staying at the hotel. We're back in Chicago this weekend, and I was thrilled that we were able to book at the Hyatt Regency again! I feel like this hotel really has social marketing down - follow them on Twitter or "like" them on Facebook and it opens up a new world of communication. They're responsive, offer specials on parking and free wi-fi, even drink specials at the bar. It kind of made my day when I "checked in" on Yelp and got a welcome message back through Twitter! I'm looking forward to our stay this weekend, and the Hyatt Regency is quickly becoming my hotel of choice when I'm in the Windy City. read more

The housekeeper noticed my toothpaste was low and left me a new mini-toothpaste in a box! What a lovely touch. I don't stay in that many hotels but this was a first. On the other hand, you have to pay at least $10 a day if you want internet in your room, which seems a little absurd. read more

It's upsetting to review a Hyatt this low especially because I'm a discoverist member with them and I usually always enjoy my experiences with Hyatt properties. This Hyatt for some reason didn't really have that typical Hyatt hospitality in my opinion. It could have been because they were super busy this past weekend but it was a very mediocre experience. The trip got started off on a bad foot because when my wife and I arrived to check in we noticed there was a huge line of people checking in. However, we noticed that there was a separate line for Hyatt specialty members and it was a much smaller line. Well, looks can be deceiving. This line actually ended up taking even longer then the normal check in line. Not a good way to treat your loyal customers. Room was very outdated, you can totally tell that this hotel has not been renovated since it opened. We did have a nice view of Lake Michigan but other then that, it just wasn't anything special that I normally get out of Hyatt properties. I definitely think they need to work out a few kinks at this property. read more

Roaches! We stayed here for two nights and the first night we found a roach in our bathtub. Called the front desk the next morning who sent a manager up to our room. He was very apologetic and offered to move our rooms. We didn't have much of a choice. Leaving wasn't an option. And he gave us a complimentary brunch buffet for two. Though the idea of eating someplace that has roaches wasn't too desirable. Though we were pleasantly surprised by the food. It was very good and the restaurant appeared clean. The hotel itself was disgusting though. The rooms weren't clean. And I've honestly never seen a place where the hallways were lined with so much trash from guests just placing their garbage outside of the rooms. And it would sit there all day and night. It's no wonder this place has roaches. It wasn't all bad. The location was perfect. The beds were comfortable. And the customer service was great. But i definitely won't stay here again and i wouldn't recommend for anyone. read more

Wow! This hotel is huge! The conference is spread out among the entire hotel. So many different ballrooms and towers. The bar upstairs is super nice and huge with a view of downtown. There is also a Starbucks inside plus another restaurant. read more

So... I had an interesting experience with Hyatt as a conference attendee. I had this whole long thing posted, telling the story, but... too long! Shortened version - they screwed up our reservations, tried to blame me for the mistake when it was blatantly obvious they had screwed up, threatened to write corporate, and low and behold, the next day, they must have been waiting for me to enter the room, because within 10 min, my roommate and I hear a knock at the door. A complimentary water and fruit service for me. I guess this was their way of apologizing. So. Would I choose to stay here again? The rooms were ok, the iPod radio dock was nice. The service sucked, but at least they tried in a small way to make up for their crappy service that night. No, I probably wouldn't opt for the hotel, but if I have to attend a conference there again, I guess I'll have to stay there for the convenience factor! They're lucky they sent us the water and gave the discount, otherwise they'd be looking at 1-2 stars! But I guess that was the point! :) read more

I got this room off of priceline for $80. It was right on Michigan, which I loved. Yes it is a convention hotel but it was still pretty inside, with lots at your fingertips, including on site restaurants, coffee shops and souvenier shops. The staff was all incredibly helpful and very nice. WE called down to them for recommendations about 4-5 times and had great ideas each time... The room was very clean and very nice, high thread count linens and plush towels. They even helped my boy plan a romantic little setup in the room for me (rose petals, a vase of tulips, wine and chocolate covered strawberries)! We got a room at the end of the hallway, which was nice as well. the only downside was that I could hear the VERY loud girls across the hall all night. read more

My wife's employer had their annual party at this hotel last night. Everything was great with the venue. The service, the food, the views, and bartenders. We were given a special rate by the hotel, but we didn't take advantage of that since I knew the hotel was available via Priceline. read more

HUGE HUGE HUGE hotel!!!! When getting here Friday afternoon, there were a TON of people. Luckily my party was already checked in, but I can't imagine the line. All in all the rooms were nice and the bed was comfortable, but whenever you needed anything it took 45-60 minutes to get it. Also, a room nearby had the smoke alarm go off, so that was a nuisance to figure out what was going on. Oh - don't valet/park your car at the hotel. It took 50 minutes to get the car back. Try to find some sort of parking outside the hotel nearby. read more

The rooms here are pretty nice, however we had some bad luck and got a room right next to the elevator. Those elevators are very fast and apparently also very loud, because we could hear them all night long. The view from our room was amazing though....a straight shot of the Hancock Observatory with the river in front. The bar on the 2nd floor was fun and a good view of the river, although drinks were pricey...what you'd expect from a hotel bar I guess. We tried to check out through the TV checkout and it didn't work which was a minor annoyance because we didn't want to have to wait in line downstairs (the hotel was super busy the whole time we were there). Overall just an okay experience. Nothing stood out, and next time we'd be sure to request a room away from the elevator. read more

For the price we got this place for on Priceline, this place was wonderful. One of the more centrally located hotels in Chicago that's still affordable (at least in the off-season). It's not right in the middle of everything, but it's just a couple blocks up from Michican Ave. right along the Chicago River. We had a partial view of the river from our room, which was pretty cool. The bathroom was probably my favorite part of this room. I really liked the backlit mirror for some reason. I know it was cold outside, but the water did take a very long time to heat up (both the sink and the shower). The bed was comfortable and the room was clean, though there was a small towel on the floor in front of the bathroom when we first arrived and one of the pieces of art on the wall looked like it had some grease/fingerprints on it. Not a big deal, but attention to detail could have been a bit better. The walls weren't particularly soundproof either - there was a baby that was screaming for a good hour or so in the room next door to us, and it was pretty audible. Luckily it wasn't until around 9am and we were already awake anyway. Although we did get a great price on the room, there's two primary reasons I'm giving this place 3 stars instead of four: $9.95 per day for internet, and $52.00 per day for parking. I know it's the middle of the city, but come on now. Also, the business center is only open until 5pm every day so you're basically forced to pay for the internet if you need to print something. The girl at check-in was nice though and in general we were very satisfied with our stay here. Hopefully next time I won't be bringing my car if I stay here again. read more

I'm writing this review as I'm laying in the Hyatt bed right now. Mind you, it's 3:45 pm in the afternoon, and I feel no desire to get out of bed anytime soon.Their bed is probably one of the comfiest things I've ever slept on!!! This is a massive hotel right in the middle of Chicago. I got a great deal online and could not be more pleased. The only drawback is that they charge for internet, but if you "like" them on Facebook, there are sometimes free internet specials. Also, their business center is closed at night so that's also kinda annoying. Otherwise, nice large room, wonderful location, perfect location. I would highly recommend this hotel! ----------------------- UPDATE: I just received the sweetest gift of delicious toffee candy and a sweet card wishing me good trip from the Hyatt about 30 minutes after writing this review. Yes, I'm still in this amazingly comfy bed. It is certainly the little touches that makes this a great hotel! read more

Hooked up with a Jr suite! :) Niiiice... It was clean, it was large, and amazing view!!! read more

Very nice hotel room with a view of the river- the hotel is located on a hill which was a bit of a hike after a long-day of sight-seeing. It's too bad that they charge for WiFi in the rooms (even the hostel that I stayed at during the last few days of my trip offered free WiFi in the rooms). I arrived pretty late in the evening, and the only thing near and still open was Giordano's Pizza around the corner (which was awful; don't go there for deep-dish pizza!). However, it was a comfortable room; and overall, I enjoyed my stay at the Hyatt. read more

Great location, nicely appointed rooms, decent price and great views (if you've been lucky enough to get a room overlooking the river). Was here for a conference but would definitely come back for a weekend getaway. read more

Hyatt Regency Chicago - The beautiful view overlooking the river from our room - Hotels Near Me - Chicago, Illinois

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Thursday, 5:00PM. Quickie: + Service + Hygiene + Gym + Turnaround + Layout (spacious) + 24/7 café And then...? Parking looks like it would be a pain here. We had a comfortable stay in this Hyatt and took advantage of the downtown hiking proximity. ********** Constructive comment: *Compost options read more

The Chicago Hyatt Regency is wonderful! Thank you for making the Chicago birthday trip special for my fiancée. We will be returning here the next time we're in town! read more

Hyatt Regency Chicago - Thank you for making the birthday trip special for y fiancé, Hyatt is the best! Love this hotel! - Hotels Near Me - Chicago, Illinois

Stayed here for Saint Patrick's day. Extremely convenient walk to the green river festivities. Paid extra for a city view which was worth it. Good amenities. Kind of strange big bar is only on the second floor, but it was still kind of cool to check out. No pool was the only real downside I could see for people. read more

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The hyatt is my home away from home. I have been to this one at least 10 times over the years. Whenever downtown, we stay here. The place is great. It has multiple levels, multiple towers. It's a fun place to be. Has a great bar, a few great bars actually. Big Bar can be pricey but it';s a place you have to go to once. All the staff is amazing! My rooms have always been great and comfy and quiet. This Hyatt does it right, everytime. read more

- Great location, convenient access to lots of downtown spots, just a couple of blocks from Michigan Ave. A short walk to Navy Pier, a few blocks from Millenium Park. - Staff is extremely friendly, check-in and check-out were a breeze, they even let me check-in early. They'll store your luggage if you have a late departure. Only issue was one of their on-site catering bartenders had some major attitude. - Fitness room is pretty decent. They actually provide complimentary earphones for you to use during your workout. Surprisingly, they were some of the best fitting earphones I've ever tried on. I was tempted to borrow a pair 'long-term', but that just ruins it for everyone else. Lots of treadmills, elliptical machines, a fair variety of weight machines, even warm towels for wiping off. Top notch. - The rooms were spacious and very comfortable. The bed was not as great as the heavenly beds at the starwood hotels, but still pretty great. I had a handicapped accessible room, so the bathroom was huge, but where's the bathroom counter? There was nowhere to put anything. Housekeeping services were great. Would definitely consider staying here again. read more

I stayed here a few months ago for a conference for work. The location right on the Riverwalk is great, and it's an easy walk to many of the downtown area restaurants and shopping. It is about a mile to the Navy Pier on foot, which is a lovely walk if the weather is cooperating. The hotel itself is insanely huge with a labyrinth of conference rooms, spanning two buildings and a network of stairs and underground tunnels. The outside is kind of ugly, and looks like an industrial building out of the late 70s/early 80s, but at least the rooms themselves were really nicely decorated and comfortable. The bathrooms, too, were generously sized with great lighting. The extras were also good quality--yes, I am very picky about the soaps and shampoos that are in the room. Not only that, but they also supplied a travel sized toothpaste. A nice touch for travelers who may have forgotten one of the essentials. There is a coffee counter with snacks (serving Starbucks) in the lobby which was nice to have. Regular hotel coffee does not cut it in my opinion. ;) read more

What a perfect location! It's walking distance to the famous bean, river walk, pizza parlor, short cab ride to the Field museum ad well as the other museums, the pier, everything! It's a little confusing to which side you should get off when you first arrive to check in. I didn't know the two buildings were both part of the hotel. Downstairs of the lobby has a snack store as well as a Starbucks. Beautiful decor around the lounge/bar. The bed was big and very comfortable I loved it. Just like all the other Hyatt hotels this one was consistently clean, comfortable, aesthetically pleasing and I have no complaints. read more

This is just for the hotels meeting rooms. I've been attending the meeting rooms once a week and I have to say the staff is very attentive. They are currently remodeling the hotel so you have to walk around the hotel to find certain things. Overall this place is great to host a meeting or a party. read more

Pricey but good. I did not find the hotel to be confusing and the remodel was done when I got there and it was really nice. The "Big Bar" had tons of beer, decent food, great service and was not too loud (though it was freezing). There is no free wifi which I think is crazy. The location was great. The staff was friendly and check in and check out was easy. Our room was cleaned the same way every time and was an okay room. I think you are paying for the location and the updated lobby. It was fun to stay in the hotel to get drinks as various places. read more

We stayed here for a weekend "staycation". The staff was prompt and courteous. The room was well appointed. The view was AMAZING! I am a social media junkie and nominated my honey for VIP for the day and the hotel sent champaign and chocolate covered strawberries to our room! Thanks for making our weekend memorable! We'll definitely be back! read more

Hyatt Regency Chicago - Amazing view from our room! - Hotels Near Me - Chicago, Illinois

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Wow! Our stay was awesome. Thank you to the Guest Service Agent, Sukru, for giving us a room with a view of the River/City and helping us celebrate a special occasion by giving us such excellent service. He made us feel like we were VIP. The atrium of this hotel is beautiful and the decor in the rooms is modern and trendy. Our view was fantastic but unfortunately the windows of this place are narrow, obstructing the gorgeous panoramic that could have been. Our room was very clean. We forgot some items and called down to the front desk to make some requests (eg, nail file, Q-tips, etc) but the delivery was delayed or didn't come at all. The biggest negative about our stay was the parking situation but it's just as you would expect from staying overnight downtown. Valet was near $60 and the parking garage to which we were directed by valet cost us $41. Eek. All of this said, we had a great time. It was the perfect way to spend a night in the city. Well worth the splurge. If you are visiting Chicago for a short weekend, I would recommend this place in a second! read more

The Hyatt Regency on Wacker Drive is made for traveling business people. With over 228,000 square feet of conference space, this building is used for conferences. The rooms are not designed for elegance but not practicality, for example, there is only a small dresser/night stand. That's it! Eight hangers are inside the closet, so if you have to spend more than a few days with your partner/spouse--forget it. You will be living out of your suitcase, literally. If you are in Chicago for business, this place is adequate but if you're traveling for pleasure with a family and you can afford some of the creature comforts of a practical hotel, go else where. read more

Here for a week on a work convention. Work picked this hotel and I'm very happy they did. Although my window was extremely dirty and I could barely see out of half of it - it still was great in every other way. We had conventions in the second third stories down which are very nice large rooms also had a nice market on site. The gym is a good size but ran outside, which was much more fun. The location of this hotel is excellent. Very close to that bean and Buckingham fountain & many other things. Easy to walk around town. The price to keep the car overnight is very high I hear around $63 and the American girl Café in the restaurant is very expensive as well as averaging around $20-$30 for breakfast. We went down the street to wild berry which great food. You can definitely tell that the staff cares about customer service. There's always some and friendly around to help you read more

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Muy kick ass place. I used to come here for SoxFest. Rooms were well laid out and decently priced. It's a shame the sox left here for the Palmer House. read more

Not the best Hyatt I've ever stayed at. It is at a good location, on the water and right by Michigan Ave but the rooms were not impressive at all. The bar and restaurant areas were really nice though, so that's a plus. Random fact: the bar stretches across almost the entire length of the hotel and is the largest bar in Chicago. read more

I have stayed here 4 times in the past 90 days and I have been thoroughly impressed with the property and staff. Everyone is friendly, professional, and helpful. Yes, things can and do wrong from time to time - it would be foolish to think otherwise. However, it is how the staff handle the situation or problem is what counts, and this staff always step up to the plate, apologize (even if it is not their fault) and immediately begin to resolve it. The hotel is in a GREAT location, about a block from Michigan Ave (major shopping) and very easy walks to subway/metro, as well as State Street, Rush St, and other sights. The rooms are immaculate, clean, and well maintained. I never had a problem at all in their area and have always been happy sleeping on these amazing beds! The WiFi is reasonably priced, but there are plenty of free hot spots within walking distance. I am a little sad that they do not have a pool - probably, my single downside with this Hyatt. Prices fluctuate a lot so check often. I have scored rooms between $149-$199. The area is safe, walkable, and family friendly! read more

Hotel was okay. No pool, rooms are very small and not especially clean or well decorated. No refrigerators in the room, and only one guest per room can get a cup of coffee because they only leave one pod. I paid $125 via Priceline, willing to stay again but only for $100 or less. Don't bother asking anyone at the hotel about parking or public transportation, they actually gave us bad information regarding bus routes and stonewalled us about parking. Parking near the hotel is available at 111 E Wacker for $35/24 hours with no in/out. You can access the hotel via the concourse level (Bronze), so no need to go outside. read more

This hotel is HUGE. Stayed 3 nights for a convention and there must have been at least 7 other ones going on at the same time. PROS: - room decor is decent - beautiful atrium in the main lobby - great staff: professional and courteous. Most notably, Tamika Y. from the catering group who really went above and beyond to help me when I was in a bind, and Eric from the business center who was just great and also went above and beyond in helping me take care of my shipments. - very centrally located in DT Chicago - room service food was pretty damn good AND quick; 20 minutes tops and I ordered twice. CONS: - there was a union strike with the housekeeping staff which made the atmosphere generally uncomfortable and ps I hope what I read abt the Hyatt's treatment of their staff was untrue! - I echo another Yelper's review here: my room was right next to the elevators too and wow...the best way I can think of describing the noise is to think of planes flying overhead ... It woke me up a couple of times ... - the bathroom smelled ... Like ... Mildew ... YUCK. The tub had black stains in it, super yuck. - the water pressure in the bathroom sink was annoyingly low. - the bed was neither here nor there, not the most comfy but not terrible - the wifi in room is a friken joke. Connection is intermittent and slow. You receive a code every 24 hrs and if you lost that code you're screwed. Oh and it ain't cheap either. OVERALL: - it wouldn't be my first pick for a hotel but it's a decent place and I would stay there again...sans elevator noise and pick lines. read more

I love the Hyatt Regency. However it seems to always be under construction. When it isn't, I always enjoy staying there. Rooms are always clean and very spacious & you can't beat the location. Pros: -Location -Rooms -Cleanliness -Staff/Service -Amenities (restaurants, services, spa) Cons: -CONSTANTLY under construction (if it's not one thing, its another) -Weird holds on your credit card -Very very busy and crowded -HUGE (2 buildings) read more

My wife attended a conference here, and she had me and the kids in tow. The room was very utilitarian, nothing spectacular. No free wi-fi, and for whatever reason I had a hard time connecting to my 3G - of course that's my carrier's fault, not Hyatt's. There was no refrigerator for our use - just filled with stuff that you'd have to pay for. The staff advised us that if we even lifted anything off of the mini bar, that we'd be charged. The maids left us a different amount of towels every day - rarely the 4 that we needed. We ended up having to leave them little notes every day. The hotel location was fairly convenient. Close enough to the Magnificent Mile to walk, also close enough to the loop to get to the transit. We had a beautiful view of the Chicago River and could see Navy Pier peeking through the buildings. Not sure if we'd be able to see the fireworks in season though. For whatever reason, the elevators were pretty full during peak times (start and end of conference). You would think for 6 elevators, they would be coordinated. Fortunately we were on the 30th floor, so we were always first on. But many floors below us had to reject passengers on the way down. There is convenient access to the pedway via both the east and west wings. One night, I was kept awake by an excessively loud and drunk neighbor. That sucked. I wouldn't say that's the fault of the Hyatt either, except that the walls were a little thin to allow that much noise in. Overall it was okay, not worth the price though. The biggest draw was the location. read more