branden is the person to speak to if you are looking to buy or lease!!!! awesome service and very respectful:)

First I should preface this by saying I am 27 year old woman who showed up to the dealership alone. I visited Hyundai of Escondido on my 4th day in a row of car shopping. I was really tired of being hassled the moment I stepped onto the lot and never given time to just browse without pressure. Right when I got there I was greeted and asked if I needed any help by a Salesman (Tim) who was standing on the balcony. I responded and said "Not right now, I just want to look." and to my surprise he actually listened. I was left alone and allowed to look at all the different models and colors and upgrade packages on my own. Once I had gotten a pretty good idea of the car I was interested in I then went back to Tim and told him I was ready for some help. For about the next 2 hours Tim walked me around the lot (including the huge back lot) answering my millions of questions without ever once pressuring me into buying. Most of the dealerships I had been to had tried to get me to buy a car, typically the most expensive top of the line they offered, right then and there and that really irritated me. That was not the case here. Tim was the most unsalesman-y car salesman I have ever met, and I mean that as the highest compliment. After some back and forth we were unable to come to a price agreement and so we shook hands and I left, but I still really wanted the car. The next day Tim contacted me and let me know that if there was anything he could do for me he would be glad to help. Well I had done some additional pricing research on truecar.com ( I like to do my research) which I then proceeded to share with Tim. At this point he said that he would speak to the owner and see if there was anything that he could do. Later he contacted me and let me know that they would be able to meet the true car price I had given. Since I already had my heart set on this car I was thrilled and agreed to head back to the dealership that night. When I got there I met Abe, the owner. I must say I was looking for a reason not to trust Abe since he was clearly a more experienced salesman, so I was on my guard for his angle or how I might potentially be getting taken advantage of. As time went by I honestly have to tell you that he was completely up front and honest with me, even showing me the numbers right on his computer. As it turns out he was actually able to beat the true car price I had found. I was completely thrilled. We hit a minor bump when it came to locating the exact car I wanted (White 2016 Hyundai Sonata Sport with a Premium Package) as there weren't a lot of them left since it is fast approaching 2017. Computer inventory showed that there was one in Arizona so Abe called them the next morning when they opened to confirm that they had the car and that it was in fact new (not a previous lease/rental etc). They pretended to not have the car (despite their inventory saying they did) but provided no explanation as to what happened to it. Abe went so far as to call the owner of that dealership who then called his people and demanded they go find the car. They then finally admitted that they had the car but wanted Abe to buy several additional cars if they were going to give it to me. Keep in mind this is for a 2016 model that I wanted to buy in November 2016...they should WANT to get rid of the old model cars right?! Mine and Abe's mutual dislike for shady salesmen led to us strike an alternative deal wherein I bought a 2017 of the same car that the Arizona dealership didn't want to give me and that Abe currently had on his lot, and at an even better price! I've had the car for almost three weeks now and couldn't be happier. This was legitimately the nicest, most honest, least pressuring group of people I have ever encountered at a dealership (including the really nice girl in finance who graciously took pictures for me while I was signing my contract), and I went to A LOT of dealerships. I would advise anyone looking for a new car not to waste your time anywhere else. I wish this had been the first place I visited! Above and beyond customer service and I honestly left there feeling like these people were my friends. p.s. I contacted Abe the day after I turned in my trade because I was pretty sure I had left a CD in my old car's CD player. He actually went out and got it for me :) read more

I bought a Sonata two days ago. Initial salesman was friendly, I bought the car I wanted. Unfortunately I was talked into buying additional items which I recently found out were complete RIP-OFFS. 1) Paint and interior protection plans: after reading the Kelley Blue Book, Edmonds, CNN and other consumer reports, each one stated these plans were rip-offs since the product they apply does last 7 years as stated by salesman. 2) Alarm: after reading the car manual i realized that the car already came with an anti-theft system, why would I buy an alarm if it already came with one, its just a warranty package, cant believe the salesman would sink so low. Called Ary to cancel the products, but he said the plans could not be cancelled. I would not recommend this dealership, shady practices of overpricing and lying, I would expect this from an used car dealer not a Hyundai dealer. That's not the way to build a business or repeat customers. read more

I would love to give them 0 stars if I could for their shitty costumer service especially finance department(Jeff). They don't know what they are doing. I have been dealing with contract cancellation over 3 months now. They are rude and unhelpful. I definitely not recommend these guys to anyone. Stay away! They should first learn have to take care of a costumer!!!! read more

My wife and I went here knowing exactly what we wanted and how much we wanted to spend and Abe and his team came through for us. We have never seen this level of customer service any of the four times we have purchased cars from this location, each time under new ownership. We could not believe the level of professionalism from both our salesman Dan and the new owner Abe. Our expectations were blown away and by the time we were done, Abe and his team had us in a 2016 Sonata for the amount we were hoping for. We highly recommend this dealership especially under the new ownership! This is the first truly military friendly business I have experienced in my 26 years of military affiliation. Give them a try! You won't be disappointed! read more

These guys are the real deal. Got a Hyundai 2017 Elantra from them in the color I wanted. They are all about customer satisfaction and the man in charge knows how to make things happen. Originally didn't have the car I wanted, but made it their mission to search all over So Cal to find it and have it delivered that SAME DAY with some added perks in the end for the inconvenience. Left very happy read more

Got my first car here! Best service out of the surrounding dealerships. Fell in love with my 2015 Hyundi sonata hybrid when i saw it on the lot. The payments were out of my price range but Luke and his manager searched for hours to find me the lowest payments possible. They were an amazing team! I recommend Luke from Hyundi to anyone looking for a beautiful car at a very reasonable price. Thank you Luke! read more

Dont waste your time here for a car! Read the reviews carefully, changed managers several times last 2 yrs and owner group. Looking for a used car with trade in. They showed a car with options etc and showed a kbb value sheet for the car. Oh, wait you added options NOT on the car to show more value, lie1 instant price buffer for you! About $1800 worth, then lowball trade vs true value, more profit for you. Then do contract for price, several DAYS LATER, send form for new company and rate for car to sign,? Changing contract and also ran credit again, ding! In process without authorization, really? Try to take car back and even pay restock fees, dealer no way, too much profit in it for them. Will never visit here and have nothing good to say about experience. Had to wait several hours to even do deal, should have run away! Don't join me in this expensive life lesson.... read more

Changed oil and filter changed along with inspection and car wash took about 2 hours

I met with Nick Cucinella. He is the internet manager and took my lead online when I had emailed to ask if two Elantras were available. When we got there, he was dressed professionally and had a warm personality. He told us a little about himself and was very patient with me when I couldn't decide which color. He showed us carfaxes and explained what a certified car meant, explained the warranties, and helped us compare to make the best choice. It was as speedy as could be filling out paperwork and when all was said and done, I think we were in and out in about 2 hours. He helped us trade our older vehicle in. He had the car detailed. While he explained the extra warranties, tinting, and insurance available to us, he wasn't obnoxious and pushy about it like the finance manager was. I was happy to have had him for this experience and told him if he ever left Hyundai, to please let us know as I would purchase a car from him again. The Elantra I got is a great little used car, had a great and fair price, and was in good condition. Make an appointment with Nick if you want great, professional, and courteous service. read more

I purchased a used 2011 BMW 328i from them on 10/13/15. I purchased the vehicle late in the evening and the next day the car's bumper color was totally different than the rest of the car's color,the windshield had a crack, no spare tire, & the check engine light came on because of the faulty lighting system. The service guy recommended to take it to BMW on them but the manager came out and said no. After several issues I ended up taking it to a BMW mechanic where he told me it had been in a car accident previously and that is why the bumper didn't match the rest of the car. The headlights need to be changed because they are causing an error code on the dashboard. After contacting the dealer over 4 different times they didn't do anything to solve any of the issues, and even had the nerve to tell me they have already done enough for me. As of today 11/7/15 the used car sales manager claims he ordered a spare tire & it was the wrong size so I have to wait again. I went into the service department and the $10 part they're willing to fix is my fog light but I have to wait until Jose is in. I am now stuck getting new bumpers, a new windshield, & a new lighting system. I would definitely not recommend anyone to purchase a car there!! The only helpful employee was Jose from the service department. read more

This dealership will not take you home if you drop your car off for service. They offer a shuttle bus but they will only drop you off in a 10 mile radius. Do they expect you to walk the rest of the way home?So for people who live 10 or more miles away, forget it. So beware, if you drop off your car, be prepared to wait for hours or walk home past 10 miles. read more

Great customer service! Took my car in for service and 5 recalls showed up. Took care of it all plus more. They were very friendly and efficient! Just want to give a shout out to Jose, Thanks for taking care of my car. Appreciate it! read more

This place is now under entirely NEW ownership!! The new crew, led by Abe, are AMAZING. I bought a new Hyundai Tucson there a couple weeks ago, and I couldn't be happier. My husband and I had decided on a Tucson, and went to the Hyundai dealerships in Kearney Mesa (nice), Poway (awful and pushy), and then Escondido Hyundai. We have bought Hyundai's in the past when we lived in LA, and I'm telling you that Abe and the entire team were the best people we have ever worked with. They were fun, knowable, and dedicated to making a sale, yes, but more important, making me feel like I could say no to what I didn't want, and get the best deal on what I did. They are in the process of building a new facility, so the showroom doesn't have all the bells and whistles. But that temporary fact was made up by their dedication to getting me the car I wanted -- and since I had been around the block, I knew the best price - and they beat it by throwing in a few extras and giving me the extended warranty at a really below market price. I think this dealership is going to just get better and better! I really highly recommend giving this dealership your business if you are in the market for a new Hyundai! read more

This was a horrible experience I wouldn't recommend this place. I brought my car in the first time it was great they gave me a rental and everything. They called two days later and said it would be $130 for diagnostic I said fine (they waived it) They had it for a total of two weeks I came in 2 times Due to miscommunication (I live 45mins away). So they finally call me to pick up my car and they give me the wrong keys next my check engine light is still on (I take the car not knowing the check engine does not go off after driving a few miles). I start driving home and it still has the exact same problems they didn't fix anything I call them and tell them the check engine light is still on and it's having the same problems and they say ok come back in so we set another appt. I go back in they charge me another $130 for a diagnostic and this time no rental so then I'm stuck there for almost an hour until someone could pick me up it was overall I really bad experience. Side note nice people that are bad at their jobs. read more

What can I say. Escondido Hyundai, specifically Adlis, Steve, Jonathan and Joe were the best to work with. Adlis is co-owner with his brother. He is humbled, gracious and not pushy at all. He will do everything possible to work with you so that your journey is not disrupted by exuberant car payments. Steve handles the loans, he is kind, grateful and spells everything out for you. Jonathan/Joe the salesmen answered all questions about the vehicle and were very " Here, let me show you" guys. My neighbor just bought a car from them the previous week. I feel so blessed to have been sent to Escondido Hyundai. Thank you so much guys, I will see you all in about 10yrs for another new Hyundai.... read more

Had Nick in internet sales help me with trade in and purchased preowned Hyundai Accent. Sales and service team were there every step of the way. Best experience with professional service. Tony provided excellent assistance with shuttle to my home while my car was serviced today. All service team took fantastic care of my vehicle. Thank you Hyundai. read more

Took our car in for repair under warranty. Prompt and professional service, even offered us a free rental car. Kevin is the best, kept us apprised of our car's status throughout. Excellent job, even better service. read more

Just purchased my first Hyundai Elantra on Saturday. After being beat up from a few dealerships in area, we had a great experience here. Our salesperson, Reggie Carter, was fantastic. He was professional, friendly and very helpful. He took the time to listen to what we were looking for, which items were important for us and walked us through our different options. We didn't feel pressured and when it came to talk numbers, both Reggie and the sales manager were fair and reasonable, maying the car buying experience an enjoyable one. Hyundai offers a great 10 year warranty and I feel confident with my purchase, including who I did business with. It's tough to read comments of people who had the opposite experience, because ours was great. Hopefully those negative sales people don't ruin it for those who work hard to get the job done and treat the customers right. read more

The service department is excellent. Due to abysmal lack of care on my part (a gearhead friend calls it "deferred maintenance"), my 2004 Sonata had a LOT of problems. The service staff were extremely competent and helpful, explaining what I needed to know, answering my questions, pointing out issues that were critical and those that weren't, and obviously trying to help me save money. When they kept the car overnight, they took me home and picked me up and took me to work the next day, although I live half an hour away. The car works great now. No more "Hmm, what's that noise? What's that smell?" Thanks, guys! read more

I purchased a 2015 Hyundai Sonata Hybrid Limited this past weekend and I have to say that everyone was super helpful! Nick and Jeffery in the finance department were wonderful to work with and made sure all my questions were answered. Jeffery certainly made the paperwork I needed to fill out a simple and easy process and explained everything I was signing in detail. Nick explained all of the car's features to me and helped me pair my phone. He also set up an account for me through Hyundai so I can check out any services needed on my car. All of the staff I worked with there were very courteous and professional and I will definitely be back! read more

Hyundai of Escondido has been GREAT! We walked in knowing what car we wanted and Jose Ibarra and Afshin helped us get it for the price we wanted to pay. Overall a great experience. read more

This was the second time I scheduled an appointment for a recall issue on my 2015 Genesi 5.0. The first one was the replacement of Hancook tires with Continental. Yesterday were three recall items and manufactur defects on two of the new tires. In both cases I made the appointment and in both cases the service department had no records, nor did they care. Kelvin's (Service ADVISOR!) response was: "That's the call center, we have nothing to do with that. And I am getting you in for the service!' It was a two and a half hour wait just for the computer update, and two small plastic replacements. The indifference displaid by the service department is offensive and in sharp contrast to the friendly sales atmosphere (in particular John, Steve and Jose). When I asked to speak to the GM or Steve the Service Manager I was told they are not available. Actually, nobody on the management level wanted to talk to me. When Hyundai replaced the tires I was not given an option to select road hazard insurance. The rear tire (Continental) has a bubble and a small leak on the inside of the tire. The outer layer of the front tire is peeling off. The cost for new tires was quoted at $312.00 each. The regular tire prices for the 275/30 R19 in the back and the 245/40 R19 in the front is between $240 and $260 from three different tire shops. With less than 7,000 miles it should have been covered under a tire warranty and I still don't understand why customers were not offered the option for road hazard insurance? I rate Hyundai Escondito as the #1 dealership in the sales department. They are as phenomenal as the three cars I purchased since 2009). The service department, however, continues to be an abomination and unfit to be associated with such a dealership. Last point: According to the repair order (#123173) the service department has to do a MANDATORY check to check,adjust, RECORD tire air pressure, tread depth and condition. The service specialist acknowledged that the rear and front tire have the defects but did not record it in his written analysis because I didn't purchase their tires. Save yourself the aggrevation and pick any other repair service. Their work may be just as poor as the Escondito guys, but I can gurantee you that anyone will treat you better. read more

Francisco Chavez helped us drive away in a beautiful new car. We were lucky to have gotten one of the best to help us with such a big decision! The process was very easy to get through. Francisco and Hyundai - thank you! read more

The service crew here is amazing. Kevin in service was very nice and very helpful and I couldn't be happier with my experience and my new car here at Hyundai!! Thank you! read more

This was my first time buying a new car and the employees at Hyundai of Escondido made my purchase an easy and enjoyable experience. Michael Witman, the Internet sales manager, walked me through every step of the process and helped me get the best price possible. Communication was easy, the employees are all friendly, and overall I'm very happy with my purchase. If you're even considering buying a new car, give Hyundai of Escondido a visit and you won't be sorry. read more

Saw a Genesis on cars.com. Esan Mirafzal Internet Sales Manager contacted me and I went in the next day to test drive the car. A deal was made and everything went smoothly. Everyone that I dealt with was professional and friendly. I have had the car for a week now and love it. read more

By far the best place to buy a new or used vehicle in southern California! Veteran owned, tells you that if owner Abe R. served our country he is committed to serving the Escondido community. Professional service, they treat you as if you have known them all your life (family). If you need help getting into a vehicle with a great reputation and an awesome warranty to go along with it, this is the place! I traded my Hyundai Accent and got a 2017 Hyundai Santa Fe Limited with the ultimate package. Best thing I have bought in 2016, stop by and see Abe and his professional team at Escondido Hyundai. read more

Came in to buy a used car for cash, was asked to fill out a full credit app?! We weren't applying for financing, credit or lease so why do we need to fill out a credit app? They said "after 911 it is a law, everyone has to fill one out" why? then they said "because of identity theft" How would they know who I wasn't by me (lying) filling out a credit app? Then they said it was "corporate policy" Really?? then they said the DMV had to have that information - we didn't hear a consistent explanation from anyone. We're pretty sure they don't need our next of kin, whether we rent or own or our monthly income to buy a car for cash. They told us it was for our file and they wouldn't run the credit app, but they did anyway. Two-and-a-half hours to purchase a used car for cash and another twenty minutes while we watched the finance person try to put hundred dollar bills into their cash machine that kept spitting them back out. Eventually took all but $200 so they gave us a computer printed receipt. Where was that twenty minutes ago? Needless to say, our experience was less than professional. We got a good car but the experience was brain damaging. read more

We bought our first Hyundai from Hyundai of Escondido and Nic the internet sales manager help us pick a wonderful car. Nic was extremely courteous and helpful. He showed us our options and it was hassle free, Even Jeff from the finance department was wonderful and forced nothing on us. It was a very memorable experience and I would highly recommend that you ask for Nic if you are out there looking for a car. Thank you Nic we are your customers for life. read more

Worst service I've ever had and i wasn't even there for my car. They fucked up the sale of my man's car, failed to give us the registration for over a week, left the previous owners info on the car registration. Multiple people talked to us but never introduced themselves. And they were very hostile towards us because we wouldn't hand over the previous owners registration until they gave us ours. Obviously they know they messed up. Plus talking shit and blaming us for this problem. I do not suggest going here ever. read more

I wanna give a big thanks to our sales man francisco chaves manager michael lopez and noriko hayden in finance for helping us drive away in our brand new sonata. They gave us a great deal and really went above and beyond in trying to work out a deal that is really suitable for us. This is by far the best dealsrship i have been to. Thank u so much for everything and all your great service. read more

We were looking for an affordable fuel efficient car for my son and searched using edmunds and true car. We ended up checking out 4 dealerships and were disappointed with hidden add on cost that they were tucking into the deal. The only place that was honest and did not try to trick us was Escondido Hyundai. Thanks to Emily and Dan Cho for a great deal and of course the manager who approved it and the rest of the crew. If you are looking for a Hyundai, don't decide until you talk to them. Initially on paper, the other dealerships look like they can give you a better deal but when you see how much they put on paper you will be surprised what they are adding into the contract. Watch out for accessories and low jacks. If they start talking payments versus the price of your purchase to include all fees and add-on, beware! Do yourself a favor before you sign. Put them in the mix. And best of all, the redesigned Accent is such a good affordable car. They also gave us a free oil change for the life of the car as long as you own it. read more

This dealer tried a classic bait & switch on me. My first visit to their showroom was with two professional sales reps where I described the specific car I wanted (model, color, options). Shortly thereafter their internet sales manager, Becky, contacted me to say she had a car matching my needs and we negotiated a price. When I asked why the options terminology on invoice she sent me was different, she stated that the "option package names had changed for 2015", but assured me this car met my specific requirements. After completing all the paperwork, credit check and verification process to close a deal I did a final double check with another dealership to confirm the car option package. I learned that they had not changed for 2015 and the vehicle Becky tried to sell me did not, in fact, have many of the options I had requested clearly from the beginning of the process. They of course had a vehicle ready to sell me at a $3,500 increase to the bottom line. I walked away from the dealership after discussing my experience with their "senior sales manager". I will make my new car purchase from another dealership. read more