The technician Andrei was very nice, personable and friendly. The company that sets his schedule EYEBEE SOLUTIONS is terrible. The first visit for the initial call was toward the end of the time window given to us. Then a part was need and we had to wait for 5 days for another visit. That time window was 3:00-8:00, the technician was not here by 8:00 so I had to re-schedule. The next time I requested that we get scheduled toward the beginning of the time window, not the end. We are waiting for him to get here and our time window ended at 4:00PM and he said he would be here by 5:00 PM. We have been sitting here all afternoon waiting as the original time window began at 1:00 PM. read more

If I could rate a zero, I'd give them a zero.The tech was supposed to show up on friday, and he showed up an hour and a half later than the last day of the deadline.And I was already gone, cause I had an emergency in saturday.The technician did not show up at all.I did not get any notification of what was going on or anything.These people are losers. Showed up Friday 1 1/2 hrs after deadline according to ring doorbell. I couldn't wait longer & left. Sat he didn't show up at all. read more

SCAMMERS As most of the reviews state, the company was scheduled via Choice Home Warranty. First of all, there was a five hour service window. 3 PM to 8 PM. I had to leave work early to be home to wait on them. I phoned several times throughout the day to see if I could get a phone call letting me know when they were on their way. I left two messages. Never received a return phone call. It is now 8:18 PM. They have not shown up for their appointment. They were here two months ago to fix our icemaker and said they needed to order a part. A week ago we called the warranty company to ask them when they would be back out to fix the refrigerator. The warranty company stated that THIS company told them they had already been back out to fix the refrigerator. They are scammers!! read more

Eyebee was dispatched via Choice Home Warranty to repair our washer. The technician arrived on time, but that was his only positive trait. He spent almost an hour googling repair suggestions and watching YouTube videos, since he didn't know what to do. He removed the top of the washer and looked around before putting it back on. He showed me google results and said the issue was that we were using HE detergent (a requirement for front loaders). Did absolutely nothing to fix the issue (not draining). I waited 4 hours for nothing. I complained to Choice and they dispatched a replacement technician with an arrival window of 3-8 pm. Waited 5 hours for them and they never showed or even called. Terrible service. Incompetent staff. I asked Choice to use a different vendor and they are insisting on another service fee. I strongly recommend against using either company. read more

I cannot even give this business 1 star. A technician was supposed to be here on Monday from 3 - 8 to repair my refrigerator. Around 6 pm, I received a text from the company saying that Andrei was on his way. They gave me a tracking link. I checked every 10 minutes and the arrival time keep getting pushed back. Called the customer service line, no answer. Last time I checked, he was on his way after 9 pm. Never called, Never showed. Home warranty of America told me the next day they rescheduled me for 3 days later. I never received an email or text regarding this appointment. At this point, I do not want them here! read more

Do not return calls. Only one tech in area. Assigned by Choice Warranty. Two weeks now trying to have kitchen refrigerator repaired. Choice authorized repair and Eyebee solutions began making excuses. read more

I had choice home warranty and they sent these thieves to my home to fix my refrigerator. i clearly told choice my freezer wasn't working and my ice maker broke a month earlier. the tech shows up puts a inflated claim with choice then tells me to pay him to fix ice maker or wait 30 days and file new claim. when i refuse he then tells choice that i damaged the ice maker and now they wont cover it. beware of these crooks!!! read more

This company is the most Mickey Mouse ran appliance repair operation i have ever had to deal with.I set an appointment for late May though my Home Warranty Company and the Technician never showed up then when I called to reschedule they said they would call me back after Mamorial Day. A week after still no call so I called my HWC again and they said that it showed that the issue was fixed. When advised that it was not the HWC made a new appointment for Friday and the Technician showed up on Thursday when I called the operator was rude and said I was a joke! Worst customer service ever and with the ratings they have hopefully they will be out of business. This place Blows C*#k............. read more

As many other reviewers are stating, this company was assigned to my home warranty claim. First day they came they came 3 hours after the window that was quoted so I wasted an entire day waiting around for them. I then have had to call my warranty company 3-4 times for an update and the update each time has been they haven't received the diagnosis from this company. Tried calling the dispatch # and they severed answered. This is going on the 3rd week of this mess. If you see this company name EYEBEE SOLUTIONS tell your warranty company you want a different technician! read more

DO NOT USE THIS COMPANY!! I submitted a claim thru my home warranty company for a dishwasher repair & this company was assigned. Scheduled repair with an 8am-9am technician time. They never showed up. The same day I called 3 other times for 3 new scheduled times leading us into 1230pm. Again, never showed & then they hung up on my & then stopped answering the phone all together. TERRIBLE CUSTOMER SERVICE.. TERRIBLE COMMUNICATION...WILL NOT EVER USE OR RECOMMEND THIS COMPANY!! Will be informing my warranty company to NEVER use them again! read more

Poor communication, tech no show 3 times and rescheduled my appointment at 1:30 am same day of appointment, company also goes by Eyebee solutions LLc read more

Do not use this company. This company was sent to me by Choice Home Warranty to fix an issue with my microwave. When they came out they said that there was an issue with the control panel. They had to get an authorization from Choice to replace it but when they came back out with the new control panel the issue wasn't there anymore so they didn't replace it. After a couple of days the issue returned and I contacted them and told them that and I was told 3 different times that they would come and check it out. Never showed up. I contacted Choice Home Warranty and they told me that the warranty had expired on that repair and I would have to start a new claim and pay a new service fee. Why should I have to start a new claim on the same appliance that was never repaired from the beginning? I'm done with Eyebe solutions and Choice Home Warranty. read more

Do not do business with this company! I've been dealing with this company for almost a month. In the last 3 weeks I've had to leave work early to meet the repair guy and the washer still doesn't work. My last check was short almost $200 and today I had to leave work early for another appointment which they rescheduled for the next day. Which mean I have to leave work again!! It's so frustrating and I'm so tired for the run around! Besides the fact I have to go to the laundromat and pay almost $20 every weekend!! Please, Think twice before doing business with this company! read more

IB Solution was assigned to me through Choice Home Warranty to repair my washer. Unfortunately, the service was extremely poor. The technician visited 4-5 times over a period of more than 40 days and failed to repair the appliance. Each visit involved disassembling and reassembling the washer, including replacing the door lock and repeatedly removing the valve. Instead of fixing the issue, the washer's condition continued to worsen. During multiple visits, screws were broken or damaged, and the unit was left in worse condition than when service first began. After all these attempts, the washer remained completely non-functional. This experience reflects poor workmanship, lack of proper diagnosis, and unnecessary repeat visits. Based on my experience, I would not recommend IB Solution, even when assigned through a home warranty company read more

See all

If if there was a zero star that's what I would give. Tech was worse I had ever experience, were sent by Choice Warranty, upon arriving & started repair he requested payment thru ZelleI was not home therefore asked my 19 yr old grandson to ask name with #, he refused to give full name to send, he was aggressive & demanding. After leaving he sends me a text, I obviously was very frustrated & unhappy with his behavior towards my grandson. This was his last text to me: "You were looking for a reason not to pay. The insurance company knows clients like you very well." read more

Horrible service the technician never showed up after rescheduling me 4 times. I called dispatch and they hung up on me. Now they would like to reschedule me again. I don't trust this company. read more

Worst experience ever with any vendor ever. Choice Warranty used this company to repair my refrigerator on 12/23/2025, Ivan was sent on 12/27. First there was a language barrier. Neither of us had any idea what the other was saying. Refrigerator not fixed. Same person returned a few days later, still not repaired. Another person came out, my refrigerator started leaking again within an hour. Yet another appointment was scheduled......no one showed up. By the way I was corresponding with Choice Warranty who actually told me that I could not request a change in companys without paying another $75 deductible!!!! 30 days later my refrigerator is not repaired. Im done with them. read more

This company is in Raleigh, NC with the same phone number listed. The technician came to my house to look at my noisy washer and said there is nothing wrong. I had another company come out to my house and said definitely a part going bad and he placed an order for the part. Do not do business with this company!! read more

This place is the biggest bunch of scammer. they charge over $300.00 per hour. That's almost twice what car repairs cost. They did tell me upfront or would have thrown them out. they tried to blame it on advertising, shop rentals and other. He works out of his house. I will never use them again and advise people I know not to use them. read more

two separate jobs parts have been ordered incorrectly and have both take in excess of a month to complete. Customer service is hard to reach and simply blames a technician who no one can reach read more

i've ended my 10 year hiatus on yelp just so that i can log in to say that this company completely wasted my time. choice home warranty auto-scheduled this company to fix my refrigerator. there was no ability to reschedule because this person didn't pick up my call. i took off of work in case they showed up, but they never did. i called them again and they never picked up. i swear this is a fake company that is doing business across the US. this is ridiculous. read more

Awful customer service. I called to reschedule appointment to when I'm him, they INSISTED on send f somebody early in the morning. Then once the technician didn't show up at the time THEY TOLD ME, they kept lying two times after 10mins and 40mins past appointment time, that the technician is on the way. They told the same time my warranty company 30mins later that he is still driving. read more

We too as many others that wrote reviews for Eyebee/IB Solutions Appliance had them come to our home to fix our dishwasher per Choice Home Warranty. The tech that arrived Monday 2/2/26 could not even speak English, & had to communicate with my husband using a translator app on his phone. He made sounds like the dishwasher would make to my husband as he was reading what the tech typed in app. It turned out to be the pump that was bad and it needed to be ordered. Then told my husband he will be back in 2 days. Thursday morning my husband called the business wanting to know when they would be back to fix a simple fix & if they received a common part. Instead of talking to my husband they began texting him telling him they had part but would not be able to repair dishwasher until Monday and for him to understand & be patient. My husband told them that was NOT acceptable and we were told 2 days. They argued back and forth with my husband through text messages. Friday afternoon the same tech arrived to repair dishwasher. Once he was done he just collected his things & walked out the front door not saying anything to either of us. My husband went over to dishwasher to run it to make sure was working properly & noticed the technician didn't screw the dishwasher back in properly, just leaving the screws on counter. DO NOT use this company, or allow your home warranty to send them to your home for any repairs. read more

Horrible customer service would not recommend. not responsive and difficult to contact and does not return correspondence.

Run this company is horrible!!! Unprofessional and horrible customer service . They lie about showing up and fixing the problem.

Terrible. They don't schedule appointments according to the customers needs. They just say, "Saturday". I replied 3 times telling them I would not be home. They still showed up and then called me. I reiterated that I told them I was not going to be home three times. read more

Very disappointing experience with Eyebee Solution LLC and technician Najar. Choice Home Warranty assigned this technician to diagnose my stovetop touch panel control board. He charged the $75 service fee upfront and reported that the control board needed replacement, which my warranty approved on February 17. However, he never returned to perform the repair. Then on March 4, the technician suddenly changed the diagnosis and reported the issue as a "maintenance issue," which caused the warranty company to deny the claim. I have been a Choice Home Warranty customer for nearly four years, and this same control panel issue was repaired twice before through the warranty without any problem, so this sudden change is confusing. When I tried contacting the company multiple times, no one answered the phone. When someone finally answered on March 11, a representative named Dean hung up on me three times without allowing me to explain the situation. At this point, I paid the service fee but my appliance is still not repaired. I would appreciate clarification from the company on: * Why the diagnosis changed weeks after the warranty approval * Why there was no follow-up after February 17 * Why customer service handled the situation this way I hope the company reviews this situation and provides a clear explanation or resolution, as this experience has been very disappointing. 1.Feb 16 - Diagnosis day 2.Feb 17 - Warranty approved repair 3.March 4 - Technician changed diagnosis to "maintenance issue" 4.March 11 - Customer service hung up calls read more

Our washing machine was not working. I called the Choice home warranty. They sent a technician from Ib-Solutions Appliance Service. He told us that the problem is with the timer and the door switch not working properly. The Choice home warranty declined my claim based on technician report wording, which stated that timer and door switch are broken. Choice home warranty are assuming that it is a physical damage and not covering it. I called the Ib-solution customer service and I explained the problem and requested to talk to the technician. The lady was very rude and told me that the technician doesn't speak good English. She told me to call the Choice home warranty and hung up the phone on me. I think that Choice home warranty hired Ib-Solutions to decline the claims. These two companies are very bad. I do not recommend Ib-solution appliances and the Choice home warranty to anyone. read more

service tech Ivan showed up at my house rang door bell I was in the restroom by the time I made it to door he was turning trying to back out when he turned he ran over my covert which I have one close to house not the covert at the street then once he turn he ran over it again. In the video you can see I came out tried to flag him down. I tried to reach out to your number however all your customer service would do is hang up on me I left bunch message. Due to the non call back I filed a criminal complaint against IBSloutions though the Ellis Cnty Sheriff department case number is 26.000676 you can call them to verify. I would also like to point out the service tech was only on property for about 1 minute before he burnt out leaving he was driving a sedan car also like to point out the customer service reps were among the worst I have seen. Here is the video as proof. read more

Request service for my whirlpool refer/freezer that is less than 7 years old. Freezer is not keeping food items cold and ice makert is not producing ice as it should, very slow. Ib-solutions came to check the problem the first time and took about one hour trying to determine the issue. Finally after cleaning some the service tech said should be good now and if the problem still occurs to call them back. This service was scheduled through my home warranty (Choice home warranty). So far the companies/vendors they hire to do the service is terrible. So I did need to call back ib solutions due to problem not being solved first time around. 2nd time same tech arrived to diagnose the problem again, and after going back and forth with his boss on the phone for about 20 minutes talking a foreign language (Russian I think) they determined that needs freon and something to do with the compressor. I really couldn't understand because of the language barrier. Long story short, they need to come back because they need to order freon, get that.?? Like there is no freon in Hawaii. I am really not happy with ib-solutions. Hard communicating with them too. Truefully I don't have too much confidence that the freon will solve the problem. I think there is a leak causing the freon to be low. I don't know how many more times this company is going to come to actually fix the problem. If you have a warranty through choice home warranty and put a claim in for service and ib-solutions is set for your appointment, don't it. Decline this vendor and request a different vendor. Ib-solutions has a lot of problems. I gave two stars because the tech was trying hard, but seem to not know too much of what he was doing. read more

Tech supposedly repaired our dryer and 10 days outside the 30 warrranty dryer doing exactly same issue. They will not take responsibilty and I get to pay another service fee. Total crap tech./company. Wouldnt have them change a toilet seat. Dont use them. read more

Their technicians don't speak or understand English. Shows up hours late outside of the scheduled time. Could not explain to me what the problem was. Only said "no work". "No good" tried using a translator app but what was being translated made no sense. Funny enough he could tell my warranty company it was the compressor. And if you call for assistance, you get an international call center person who also doesn't speak English. Horrible experience! Is there a Zero out of 5 rating?!?!? read more

I filed a claim through Florida Power and Light for a freezer that was making clicking noises. 12/16/2024 Ib-Solutions Appliance Service was assigned the claim and sent out a technician. After much debate between myself and the tech over the clicking noise coming from my freezer, the tech said "there is nothing wrong with your freezer", and left. On 06/17/2025 I noticed water in my garage and discovered my freezer was leaking, opened the door to find hundreds of dollars in frozen foods, steaks..., ruined! read more

This business is a SCAM AND A FRAUD. Do not TRUST/USE them. If Choice Home Warranty assigns them as your technician - IMMEDIATELY call and demand another company be assigned. This company will not accept credit cards and instead force you to Zelle or pay cash. This is not a true business. Their technicians pretend to not speak English and make false promises about your appliance repair. They delay parts and rescheduling. AGAIN DO NOT USE THEM. THEY WILL SCAM YOU. read more

Unqualified and incompetent technician. Changed a part in my washer that did not fix the spin problem and then just ghosted me never coming back. DO NOT use this company in NJ. read more

Very un professional came to fix my washer through choice home Warrenty told me it was the control panel then when I called choice they said it was a power surge a total at the same time they came to fix my refrigerator door would stay closed changed the door gasket same problem I called choice home warranty to have them come back and they said I'm calling about a different refrigerator total lie read more

I don't even want to give them 1 star! Horrible company! Do not use them! They were assigned to me by Choice Home Warranty to service my refrigerator, which they had done R months prior, for the same issue! I get an email with a time, but guess what, that's not the time they come. They send a different text to you. Called the number and some lady answers and can't do anything except say she will send it to dispatch! They has NO customer service. The guy shows up in his own vehicle, spends about 10 minutes and tells me he has to order sensors for the freezer and fridge. That takes about 8 days, same issue with the appts. He shows up again, replaced the sensor in the fridge but then tells me now the motor is out...and of course doesn't have that part! He also decides not to replace the one in the freezer because magically it's working. I wouldn't back down and it got replaced. He also left out food from the refrigerator that I had to then put away, as well as clean up the water on the floor. Wait another 6 days and they show up and replace it. I think they just run this so called business out of someone's house...I had relatives assigned to the first claim. Horrible...do not accept them as your person. Call your home warranty company and complain! read more

DO NOT USE THIS COMPANY. Choice Home Warranty somehow had this company in their system and assigned them to my claim. It was HORRIBLE! A man showed up in his personal vehicle, very little english, went thru dishwasher, sd parts needed, be back 7days..that was April 16. It is now April 30, the owner keeps saying he is waiting for his technician to reply to his inquiries...HA! I have no functioning dishwasher, no info on when parts were ordered if any or any type of an ETA for anything. If I could give a 0 I would. read more

Choice Home Warranty sent them (ib solutions) to fix our refrigerator. I wish I could give them zero stars. Their customer service is trash. I called them directly and the same lady with the accent that always answers sounds like she's either given up on life or hates her job. She will place you on hold and not even tell you to please hold or even a reason why you're on hold. She literally just stops talking. We've been waiting weeks for the work to be done and still nothing. We have reached out to the technician (per the instructions of ib solutions) and he hasn't bothered to respond to us in 3 days. If you're going through your home warranty company like we, are beg them for an alternative service company. This one is a nightmare. read more

Placed a claim with Choice Home Warranty on July 24th for a dryer not heating and making loud squeaking noises. IB Tech came next day--needed part! Returned Aug 9th and fixed the heating issue but the unit still squeaking loudly. I requested a "recall" and their technician finally came (after repeated phone calls on my part) here on Sept 24th. Said it wasn't worth fixing. It took Choice Warranty from that date until Oct 15 to decline my claim for replacement...apparently IB said my dryer was clogged with lint. I spent most of these three weeks on the phone with Choice trying to get it resolved and replaced since I had received a "Choice Update" email where it stated IB's recommendation that my dryer be replaced. This took almost three months and to have my claim denied after such pathetic service is, at the very least, unethical . Don't use IB or Choice Home Warranty since they obviously have some sort of scam going on between them and the "customer" is their least priority. read more