service sucked. waited 15 minutes to get seated. then waited 20 minutes before leaving. could even get a drink order in let alone a food order!! read more

Ok, as I write this review I realize IHop is not the finest-of-dining establishments, but I still feel like there is a certain-albeit minimal- expectation, and this experience didn't even live up to that. We got there, were seated and the waitress took our drink order. So far, pretty good. Then we ordered. .. Taking our order the waitress did not write it down, which I know a lot of servers don't anymore. If you are a seasoned server and can remember all that, go for it! I applaud a person being able to remember the orders of multiple people, the changes, substitutions and all that and not get wrong. I didn't know until our food came that our waitress was not a seasoned professional and could not handle the order of two people without getting it incorrect. I got an omelet without the onions. My bf got a custom kind of thing were you get to pick two of this, two of that or whatever. He also ordered and extra 2 pieces of sausage. The food comes and the first tip off that she was new to the serving world was that she asked us if the pancakes looked like the pancakes we ordered. We were confused, obviously, so she explained that she knew he ordered blueberry pancakes but she didn't know if the cakes she brought out to him were blueberry or not. REALLY! Being the private eye that I am I looked at the pancakes and said no, they are not blueberry. Being the easy going guy the bf is, he said it was fine. Problem #2 he noticed he didn't get his sausage so he asked about he reminded her. She admitted she forgot and said she would place the order for the extra sausage and because she forgot and the pancakes were wrong she would not charge us. We were all but done eating by the time the sausages came but the best part is when she brought the forgotten links she asked, AS SHE WAS PUTTING DOWN THE PLATE, if we wanted our check now. I always thought it was customary to let the guest eat before paying! (Also, keep in mind that by this time she had not checked in on us once! Not for water of coffee refills or even just to see if our food was ok! And the poor bf was dehydrated because I drank all his water after I finished mine.) He just says oh sure that's fine (because he's the easy going one), and noticed she did charge us for the sausage, Now, it was $1.59 so it's not about the money but the principle. He was going to pay it, I am the other hand am all about the principle. Still not angry (upset, annoyed, miffed or any negative emotion) mind you I showed her the bill and asked about the charge. She looks at me like I was crazy and trying to rip her off, rolls her eyes and says "OK fine I'll take it off." and storms away. All those negative emotions I was not feeling, I am beginning to feel. So to avoid conflict we wait calmly for our pay and proceed to the register to pay. Another server, the one seating and taking the final bills, comes over and takes our check. I had a couple of gift cards, which is why we went, and she tries to process the transaction. It apparently wasn't working so the girl tries again this time telling the computer it sucks and muttering annoyances, jabbing the touch so hard it was rocking. The bill was $18 and some change. All I wanted was the dollar and change to for a tip for the horrible dinner, BUT NOOOO I have to argue with the girl to get my Dollar and change! Now, I don't know if I was in the right or not but I was NOT going back after that bad experience and didn't feel like I should have to forfeit my change. In the end I did get my change, left it and a couple extra singles for the tip and left. read more

This place has poor, slow service. I've been here twice and have gotten something spilled on or near me both times. I'd rather go to a Denny's or Eatnpark. read more

First impression(2/5) : I made the mistake of going here on a father's day... extremely crowded! We had to wait 25 minutes! As we were waiting outside one of the "chefs" came out for a smoke break and his clothes were FILTHY. Every fiber in my body wanted to get back in the car and leave but my husband and friend really wanted to eat here. This ihop hasn't even been open for a year but it definitely didn't look new. Customer service (0/5): HORRIBLE! Our waitress had an incredibly bad attitude. She was super rude and was acting like we were wasting her time by taking our orders. I'm really curious how she got the job because there was nothing friendly or personable about her demeanor. You know those type of people that NEVER smile and everyday is a bad day for them... that's our waitress. When she came to our table she didn't introduce herself, she just said, "What do you guys want!" Oh, and they didn't clean off the table before we sat down. There was syrup everywhere. She didn't check on us until we were done with our meals. We also didn't get a refill until we were done with our meals. I was thirty as a mug! Food (2/5): one word - Sloppy! I ordered chicken strips and "seasoned" fries. I don't really like breakfast food that much. When my plate came, it looked like they just threw it on the plate. Their version of "seasoned" fries is regular fries with a sprinkle of season salt on top. SUPER LAME! On top of the lame fries they only gave me a few. Never coming back...ever! read more

IHOP - This is how it looked when I got it - Breakfast & Brunch Near Me - Pittsburgh, Pennsylvania

Today was probably the last time I will come to this IHOP. It's near my house so my boyfriend and I sometimes think it's a good idea to give this location another try for a quick breakfast and we always end up being there for sometimes over an hour. We're laid back so a lot of the times we have laughed it off and walked out saying "I don't know why we do this to ourselves." Today we saw a table walk out before their food was delivered because it took long and they had been there before us and we even contemplated leaving and going somewhere else as well but we stayed. Another occasion I ordered a Pepsi and when the server brought my Pepsi it was clearly diet, when I told her it tasted like diet and if she didn't mind changing it I would appreciate it and she told me "no, that is Pepsi, I poured it so I know" and she walked away. I finished the diet and asked for a refill of Pepsi and when she returned it was in fact Pepsi, so I knew that it wasn't just because the drink tasted funny. Either way I was just taken back that she wouldn't just switch out my drink in the first place. This was a laughable situation but.... ehhhh still not idea. I will give it 2 stars because the location, the food was good TODAY and our server was pleasant TODAY. Just don't plan to be in and out when you come here. read more

I have been hearing people rave about IHOP for years and was so excited to finally eat here. I had a coupon for free pancakes and decided to try it out. I have to say I was extremely let down from my experience. As soon as I pulled in to the empty parking lot, during what should of been the dinner rush, I was concerned. The atmosphere, or lack of, once inside the building didn't give me any more hope. The bathrooms were disguisting. None of the toilets had been flushed, toilet paper was all over the floor and there was hardly any soap. After seeing the bathroom I almost decided to leave and I wish I would of. My daughter and I were the only table in the resturant for half of our meal, whixh half of our meal consisted of just waiting for our food. Then one other table came and was sat directly besides us even though the whole place was empty. I ordered an omelette which only came with one side, 7.99 plus .99 for each topping. Peppers and onions were listed together as one with one price but I was charged separately for them even tho the menu says papers & onion .99. So now my omelette became 9.99. I got my side of hash browns and they were just a small square of what looked to be previously frozen. They were hardly crispy and the inside was cold. My omelette was so greasy I couldn't even eat it. My daughter got sprinkle pancakes which were okay, nothing more than average. The worst part about the meal was everything had black crunchies in it, as if they reused the same pan for everything. I'm assuming it was left over burnt food from a previous order. At least that's what I'm praying it was... After the meal we hardly ate, we waited a solid 15 minutes just to pay. Honestly I do not understand why so many people talk about IHOP. Dennys is far better and you get way more for your buck. Maybe it was just this location that is terrible. I will never return. read more

It was labor day 2014. We arrived at 9:30 am to a packes restaurant. Simple breakfast food was ordered. It took half an hour before some of our food was brought to us. We all got some of our order, but had to wait for things like bacon, sausage, and my toast which took 20 minuets to get to me. Our server was very good, and very apologetic. Thank you Nadira D. She was able to discount our meals for the lateness of our orders. We heard others around us getting discounts for having to wait also. Hey management, you've been there a few years now, have more cooks on holidays. read more

Bad experience ever waiting long time to have food ready and the servant is not that much we keep asking for someone to help read more

IHOP - Waiting for half an hour :/ - Breakfast & Brunch Near Me - Pittsburgh, Pennsylvania

I was so happy when I heard that this location had opened. We patiently waited a few months for all of the hype to die down and for all the kinks of opening a new restaurant to be gone before we went. So Tamika and I went on a weekday around 8am. We were seated immediately and ordered our drinks. A couple minutes later our drinks came. We then ordered our food. I got steak and hash browns with a stack of pancakes. Tamika got some type of breakfast platter with pancakes, eggs and corn beef hash. My steak tasted like liver but the hash browns were tasty and the pancakes were delicious! Tamika liked her platter but ,had to repeatedly remind the server to bring her corn beef hash. It was gross once she got it! It looked like it came out of a can! The service sucked. Our waitress had really crappy attitude! Once we got our food our waitress vanished off the face of the earth for at least a half an hour. What I don't get is by 8:45 there were about 20 to 30 people waiting to be seated and they had a whole empty section but wouldn't seat anyone there. WTH? It's like when you wait in a long line to get into a club and when you finally get inside there's only 5 people in the whole club. I had to constantly ask for a refill on my OJ and Tamika's coffee. I love IHOP and have been to quite a few in different states but this location was a complete disappointment. I would have been much happier at Pamela's or even the Original Pancake House! Insider tip: Get here between 8 and 8:30 to avoid the morning rush. read more

SERVER: Tyjuan (HE NEEDS A RAISE!) I really don't understand why this IHOP has such a bad rating! I am not a local.. visited from San Francisco, CA and had way better service at this location then ANY IHOP in my area!! WAIT - PLACE WAS PACKED! Regardless, it was a Sunday and in SF you're guaranteed to have a 30min + wait.. BUT NO! Only took less then 10 min. to seat my group (3 people total) SERVER - His name was TYJUAN! Its been about a week since I've been back to SF and YES I remember him because he was just that darn GOOD!!! - Greeted our table with name and took drink orders - Got our drinks asap and provides us a new set of straws because the first set go wet LOL! - Took our order without making us feel like we were being rushed, he also made recommendations to make our choices from the menu just a tad bit better, and YES his recommendations we perfection. - Provided us extra napkins and ketchup without even asking(excuse me while I pretend he is the perfect nephew I never had! (': LOL) - Checked up on our table twice and offered to-go boxes before providing us the bill with his closing thank you. FOOD - Country fried steak was perfect and delicious! CHECK OUT - No line.. so super fast and easy pay! OVERALL! THIS IHOP IS TERRIFIC! And most likely you will not see this but if you do read this Tyjuan, my group and I thank you so much for the terrific service and I hope you stay blessed! (o: read more

Jasmine sat us at the table and brought our coffee and offered to pour it for us. She told us she would be our waitress. I had to ask her for utensils at this point because we had none to stir our coffee with. She said she would be right back. 5min go by and I notice she is seating another guest, still no utensils. I get up and go to the front desk and get my own utensils. Jasmine returns, no utensils still, doesn't notice that I now have utensils... takes our order, leaves. I don't see her again until the end of our meal (other staff bring the meal to our table, they have no idea who gets what because they didn't take the order) jasmine stops by towards the end of the meal to ask if we need anything... I ask her for more napkins because we only have the one napkin that came with the original set up that I had to get myself. Those napkins came right before we stood up to leave. As my wife starts to eat her French toast with strawberries she notices that the strawberries are still frozen and tells the manager who does offer a remake of the diner but that probably would have taken more time than we were willing to put up with so long story short... bad experience. read more

I don't know why this place gets such poor ratings. Though, looking through it seems to be in the service, which I guess is a hit-or-miss type of thing. Our waiter on a Saturday night was super helpful, super fast, and very friendly. And seriously, how can you go wrong with cinnabon anything? Both the cinnabon pancakes and the french toast are amazing. My husband got a non-breakfast meal (gasp!) - a bowl of potato soup and a roast beef-type sandwich which he said he liked a lot. I've never personally tried anything non-breakfast there, and am still hesitant. Usually restaurants are good at one thing, and IHOP is good at breakfast. read more

There is no zero stars to rate this place! Service is horrible, we tried to call for reservations and didn't pick up the phone, I went there and they told us waiting time is 15-20 minutes, that's fine, we waited 57 minutes and I was fine with that, we sat and the server brought us the drinks with no straws or spoons, we asked her to bring it to us, she came back with spoons not folded with napkins, it was disgusting I didn't use it, she brought the food and asked us if we needed anything, I asked her how would you like us to eat our food?! By hand?! You didn't bring us forks and she said ohh they didn't bring you forks?!!!! I told her you're the server!!! Also the food was terrible! I will never go back to this place and I will not suggest this place to anyone. Very disappointed read more

We were in Pittsburgh for the weekend and on our way home stopped at iHop. Erika was our server and she was great. We ordered the crepes, French toast & eggs. The food was awesome. read more

While I can't speak to earlier service when iHop first opened I can say that my experience was good. Our server, Ciara, was attentive and cheerful. Our food came fast and was tasty. I made sure to write into corporate and compliment their service, something I encourage people to do for chains. These folks always hear about how badly they're doing, seldom about how good. I rate the food as a three star but the service as a four. read more

Highly disappointed. Waited over 50 minutes for a curbside pickup order. The restaurant was very disorganized and there only 3 people working. I don't suggest going if you're hungry. read more

A hour wait for our food when they were not busy. Food arrived in shifts wtb the last person just getter hers to go since everyone one else had completed eating. Soup came out so cold you could hold the bowl in your hand. This while at least 5 workers stood around talking. I asked one of them to refill a drink and he replied one moment When I saw him while I walked out and thanked him for his help(never got the drink), he said he was busy. Went to use the bathroom, and someone was there sweeping. First 2 stalls needed flushed. She left without doing that. If you're close enough to squirrel hill, I would go to Pamela's instead. Service and management terrible at iHOP read more

I enjoy the Colorado omelette every time I come I am never disappointed. Service the crew does well food comes when it is done. Thanks IHOP!!! read more

IHOP - The colorado omlette - Breakfast & Brunch Near Me - Pittsburgh, Pennsylvania

In a word, unbelievable! I was seated at 6:27pm on a Sunday evening. My booth was next to the kitchen door where servers were bringing out food, so I wasn't hidden from view. About 6:45, on of the fellows bringing out food asked if I had been helped yet, which I hadn't and I told him so. I flagged him down again about 7:00, when he said, "just a second." At 7:07, forty minutes after being seated and without even a glass of water, I was so hungry I left. Hungry and angry, I told the hostess on leaving, "I was seated 40 minutes ago, I'm sorry." So I went across the plaza to Wendys and loaded up on fast food to get my energy back. The other thing I noticed was the bus boy who seated me. He had his shirt open and the shirt tail out, showing his undershirt. It looked really sloppy and unprofessional. From everything I saw and heard it looked like operations had very low standards of service and presentation. I would only go in there again if there were a sign on the door that said "Under new management". Until then, the next time I have a pancake craving I'll go down the street to EatNPark. read more

We stopped in here after visiting Kennywood's Christmas Festival of Lights, and we were totally underwhelmed. To be fair, we didn't order on the breakfast menu, but I was really unimpressed with the dinner choices. We had a good server, and I love that they bring you a pot of coffee for the table, but the good news stopped there. I got a chicken salad, and it was full of those little nasty chunks of chicken you buy by the freezer bag at Walmart. My husband got a cheeseburger, which was small, flat, and nothing to write home about. I'll probably give this place another shot for pancakes at some point, as that is their specialty, but I'll not return for dinner. I think we chose this place because we wanted something a little less expensive, but hopefully better than Eat n Park, and it was actually neither. It was also a little odd to me that there's a huge "NO WEAPONS" sign on the door when you walk in. I really hope people aren't bringing weapons into pancake restaurants. read more

Hello. Me and my family of 5 came to have a great delicious breakfast at iHop. We came and sat in our booth. It took 45 minutes to get our drinks. SOME of our food came to the table. My moms hash browns never showed up. Also when we got our food we never got silverware! They offered us plastic silverware! Ok so we got ready to get our check and leave and the manager said he would take half off of our check. A half hour later our server came to our table and we said we were waiting for the manager to bring our check back. She went and checked on it and it was never touched. We've been in iHop for 3 hours. I was very unpleased by my visit to iHop today. read more

IHOP - Breakfast & Brunch Near Me - Pittsburgh, Pennsylvania

I dined there this afternoon.ordered the steak tips.they were a little dry like they were under a sunlamp.my server summer was friendly and offered to replace my order.i declined but appreciate her attentiveness. read more

Went here on a busy Sunday morning pre-Steeler game. 20 min wait. Big menu. Food was great (came out a little slow but like i said, it was super busy). I'm a server and the server we had was outstanding. His name was Abdul. Super polite and attentive. Couldn't have been more satisfied having him. read more

My toast was floppy, my eggs where not what the menu said they were and my pancakes were pretty good. Bad service. Don't come here.

It's IHOP, was it the best breakfast I've ever had? No but it's convenient, affordable, with little to no wait time to get seated. There's eggs, bacon, hashbrowns, pancakes, and coffee which is sometimes exactly what you need. It DID take awhile to find our waitress to pay, and then get change back. But the service was fine. We went around 9am on a Friday morning. read more

25 min after being seated, we got to place an order. 30 min later 2 of 4 plates arrived. Pancakes had funk on them, and the french toast was burned to chared blackness. 10 min later, still no more food. For his part, the waiter was very cool. Looks like he is doing his best in a horrible situation Worst ihop experience ever. read more

I have been to several IHOPs across the US and was excited to finally try one in my hometown. But this place was by far the worst in terms of customer service, food quality, and attitude. Our server never came back to offer refills on our beverages. Our food was served extremely late after multiple tables who were sat after us already received their food... and ours was only delivered after we had to seek out the manager since our server could not be found. Even then, the food was brought out in odd waves and was cold. The manager did apologize and did pay for our meals. While appreciated, serious work needs done in meal logistics and additional training in attitude and service. Too many other great breakfast places around Pittsburgh to waste my time here again. read more

This place is the so damn raggedy I have been sitting here for over an hour and still have not ate. The service is horrible and the staff is rude and raggedy as hell. read more

We were on our way to the airport and decided to stop here believing it would be quick and easy. We were entirely wrong. Our waitress took our drink orders and came back with them and no straws. She took our food order and promised to return with straws. 45 minutes later we still had no straws and hadn't seen our waitress again. People were arriving, eating, and leaving while we still waited. We finally left without ever receiving food or straws or even an apology. read more

I'm not coming back to this place. First standing there like a dump for 5 min with no one seated us. Then waiting for about 30 minutes for a damn burger. Woohoo! read more

Overall, service was courteous. However, it takes forever to order and get your food-25 minutes! Lost my appetite. There were more managers than waiters. At the end, the waiter gave us the wrong bill. read more

Really great experience. No wait, very friendly people, food served fast and decent. Good job IHOP! read more

Food is excellent... However, Dana was extremely rude to us, my wife thinks she was high or on drugs. This woman was Spacey, abrupt, and actually said " why you want to eat with the black folks?" I can't understand how this person has a service industry job.x read more

I come to this IHOP pretty regularly, and only because this place makes awesome red velvet pancakes, and only because it is one of few outfits that open 24 hrs in the area. However, the service here is mostly abysmal. Servers are not attentive and it takes forever to get your food, even on days where it is empty. My average wait time for food usually about 40mins. Shortest wait time has typically been for Sunday brunch (when it's really packed). read more

One of my favorite places to eat. The waitresses deal w alot of bad customers coming through here and deal w it great. Tip your waitress well here they deserve it read more

Ordered via uber eats. Ordered pancakes. Came without syrup. I had asked for hot sauce for my hash browns and didn't receive any. Terrible experience. You sell pancakes for a living. At least remember the syrup. read more

We arrived today at 915 am we walked out an hour and 15 minutes later with no food. We had to ask for a waitress to help us after 10 minutes. Poor service and very disorganized! read more

I love iHOP restaurants, but this IHOP location is terrible. The servers don't look like they want to be here and rushed my experienced when waiting on me. My server basically threw my food down on the table and then never checked back after dropping the food. Also, I was very embarrassed for the servers because my original server got our drinks then she came back and was arguing with another server at the TABLE on who was taking us. I think this server was in rush to leave because we were half way done with our food and she asks for the check. This was such a poor experience and they really need it for customers to come back. Was very disappointed in my experience!! Hopefully they can improve for the future. read more

Wow, shaking my head. Last night was the worst experience I've ever received at a restaurant. First, our table was 'clean' and yet IT.WAS.NOT. It was still sticky, and food crumbs remained. Then my iced tea tasted like when you can tell the pot hasn't been cleaned in a while, you know, that 'stale' taste. Then we put in an order of mozz sticks. They came, the waiter said 'we're just waiting on the marinara sauce'. We sat there for about 10-15mins and decided, well, we should just eat them as it. Oh, and did I mention we never received our plates, napkins or silverware?!?! The waiter never came back to take our 'regular' order. Oh, and can I say the smell of weed was all around us !! It would become more potent at times, someone had to have had a blunt hidden or something. My friend and I said that place was like when the teacher is out sick and the classroom is pure chaos cuz the substitute doesn't give a fudge. And the wait staff had their coats on !! Were they trying to disquise themselves as customers??There seemed to be no one in charge there !! Oh and the ladies room was FOUL !! Every stall was n-a-s-t-y !!! I am just so sad because I love Ihop. read more

From the beginning upon entering the restaurant appeared disorganized. Tables weren't cleaned and there was debris on the floor. The hostess had to clean a table for us. We were seated and a waitress brought us coffee with no silverware. Another waitress brought silverware. The original waitress then took the order and another brought our order. When I asked the cleaner if there was a party considering the debris he said he didn't know. He never finished totally cleaning but tried. Meanwhile several employees were out back loafing. The restaurant just seemed disorganized but at least our order was almost correct. I don't think we'll be back soon. read more