Great work, top quality installation, along with a fantastic unit. I recommend this service. Note: the company doesn't have a direct local number, only a corporate number in Arizona. read more

Ikmar Plumbing - Water Heater Installation/Repair Near Me - Mesa, Arizona

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Even 1 star is too many. They were referred to me by my home warranty. They don't pick up calls nor return messages. They schedule and don't show up. Terrible way of running a reputable business. read more

I requested a Plumbing service through my home insurance, American Home Shield. Not sure which one is worst, but they were very rude on the phone and after 4 days of waiting time, they didn't show up. This was in Gilroy. It was my fault for not checking their terrible reviews. DON'T EVER CALL THESE PEOPLE !!!! read more

Make sure they get the permit which you paid for. My warranty company selected ikmar for water heater replacement in February. By April, no inspection was done so I realized permit was never applied which we paid $280 for. After repeated calls for 4 months, nothing was done. Each time I called, the operator promised it will be done the next day. I asked for refund and apply the permit on my own, it was never granted. Anyway, do not pay ikmar for permit as they will just pocket the money. My last recourse is to report this to the city of San Jose which will revoke their license to operate in California. read more

We were assigned Ikmar Plumbing through our home warranty. I was a bit nervous at first to see all the negative reviews, but we luckily had a positive experience. We had a leaking kitchen sink faucet. We thought it was just the hose, but the man who came out said the whole thing needed replacing. He quickly went to Lowe's, got a new faucet, and installed it in 20 minutes. The faucet isn't the best quality, but was equivalent to what we had. It was probably an original faucet from the first owners 20 years ago, so regardless, it's an upgrade! Seems like most people have issues with them working on their water heaters. Luckily, for a simpler job like this, it wasn't bad! read more

I'd give zero star is possible. Absolutely terrible service. IKMAR Plumbing was assigned by American Home Shield to repair two toilets in my home. They submitted an estimate, AHS approved the repair, and then IKMAR completely failed to follow through. My service request started in April 2026. More than three months later, they still had not sent anyone to complete the approved repairs. Their communication was awful, their scheduling was useless, and their lack of accountability was completely unacceptable. This was one of the most frustrating and unprofessional service experiences I have ever had. A plumbing company that cannot complete an approved toilet repair after more than three months should not be accepting service calls. IKMAR Plumbing wasted my time, ignored the urgency of the problem, and left my family without a resolution. I would strongly warn others to avoid this company. read more

Never again! Horrible experience! We noticed our water heater was leaking on 10/15. We have a home warranty we pay for each year, so my hubby put in a service call. Ikmar called me the next day. Their first available appointment was 10/21 between 8-1. Thankfully our daughter was able to be here for them since we had to work. Turned out the water heater had to be replaced. No surprise as it was old. They called my husband to let him know it couldn't be replaced like for like. We were going to have to pay over $480 for new electrical wiring ins of our normal $79. My husband approved the cost. After a week of not hear anything, my hubby called them. They said they were waiting on approval from our warranty company and us, so he approved our portion again. The following week they called me to approve our portion. I approved it for the third time. They said they were going to place the order for the water heater & would call when it came in. After hubby calling multiple times he was told the order had not been placed a week later. Again they were going to place the order & call when it came in. Another follow up call from hubby as we are now at a month of waiting. They were still waiting on the water heater. Contact with one person said the water heater was not ordered. The other person said it had been ordered. No two answers were the same. They finally called me 11/20. The water heater was in & they wanted the $480 before they would schedule the installation. I let them know I didn't want to pay before the work was completed. They would not schedule without my paying first. Against my better judgment, I reluctantly paid. The first available appointment was 11/26. That is our deceased son's birthday which is never a good day for me, but no way I was going to turn the appointment down. Okay, 11/26 between 8-1 & they would text me when they were on their way. I set my alarm for 8:00 & waited. No text came. However, they did show up closer to 1:00. The water heater is installed & working. Thank God it hung in there & didn't stop working as there was no way we could have gone without a water heater for over a month. Never again warranty or not! We refuse to give them anymore of our money! read more

Ghost riders, never showed after promising to be there. Then cancelled the job after accepting it as an emergency sewer repair. Crap all over the garage now. I guess they are contracted with American water resources but apparently that means nothing to Ikmar. My personal opinion, avoid Ikmar. I am speaking of the San Jose California branch not Mesa. read more

Beware Have be with out a toilet for almost 5 weeks in a one bathroom home. Was told they could come to fix it ,but when I called was told you don't have a appointment this happen several times or that the insurance need to ok the work. CINCH is the home warranty company also was given the run around and lies. Today Jan 9 was able to get a response plumbing company to come. Because of them had water damage and payed 5000.00 to have it clean up. I have no sink, floor tile and 1/2 of my walls are missing because of the water damage. read more

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Terrible experience. Our home warranty company (AHS) uses this company. It's been over a week with no water heater because they're "ordering parts." I also had an appointment time auto scheduled on a Sunday when they're apparently closed. So I was waiting around the whole day with no one showing up. Had to cancel service with IKMAR and take a cash out with AHS which probably means I have to pay out of pocket to get fixed. read more

Ikmar Plumbing - Scheduled appointment where no one showed up. - Water Heater Installation/Repair Near Me - Mesa, Arizona

Miserable excuse for a plumbing company. They gave my home warranty company a BS diagnosis to get a call out fee and not have to do any work. IF YOU ARE REFERRED TO IKMAR PLUMBING- TELL YOUR HOME WARRANTY YOU WANT SOMEONE ELSE BEFORE THEY COME OUT. They are incompetent- fraudulent and lazy. read more

They are the worse. they are dishonest. They are sloppy and break things in your house. At least my house. A lot of things. And never offered to pay for them. They say one thing, and then do another. They fly through the plumbers. One day they work there, the next day they don't. One day the receptionist works there, the next day she quits. read more

0 Stars if I Could This company is a joke. Their "customer service" is basically a voicemail graveyard ......nobody answers, nobody calls back, and if by some miracle you reach someone, they'll just put you on hold until you give up. It's been over a month for a simple job, and their excuse? "Waiting for a part." Funny, because that same part is sitting on the shelf at Home Depot. If incompetence was a skill, this company would be world champions. read more

We had leaks in the plumbing from the outdoor front hose bib area going into the house. We wanted this fixed and used our One Guard Home Warranty, which is $75 for a service call. Scheduling was easy. I had read a number of reviews on Ikmar and was skeptical whether they would do a good job or not. I called One Guard to see if another company could come out. Anyway, One Guard says they do not retain contractors that do not do a good job. So I decided to give Ikmar a chance. They came out as scheduled, 2 men. One was young and spoke both English and Spanish. The older gentleman only spoke Spanish. My Spanish is poor and I communicated some, but shortly afterwards, my husband who speaks fluent Spanish, came out to speak with them. They were not able to do one part of the plumbing as that was considered irrigation and that was not what they were called out to do. They gave us a quote for a different company to come out to do that work, but that is not covered under warranty. We left that alone, as that part of the plumbing wasn't leaking as bad. They submitted their findings to One Guard and the fix got approved. We scheduled another time for them to come out to do the work. They came out and did the work, which took probably an hour or a little less. Things seem to be working great, no leaking. I cannot say for other plumbing things, but for our particular leak which was outdoors, they did a good job. They were professional and courteous, friendly. read more

46 Days Without Hot Water - Experience With IKMAR Plumbing I'm sharing my experience with IKMAR Plumbing regarding a tankless water heater issue. My home in Spring Valley has been without hot water since 11 October 2025. The company visited on 7 November and informed me that parts would be ordered. As of 25 November, I have not received any update on when those parts will arrive or when the repair will be completed. I have contacted the office several times to request status information. The team members I spoke with were polite, but they were unable to provide details about the repair timeline. An appointment for 17 November appeared in the system but was later confirmed as a scheduling error. With two children at home, this extended delay has been challenging. I'm posting this to share my experience and in hopes of receiving clearer communication and a timely resolution. read more

This company and American home shield are scammers. They say they cover things like stoppages and will collect service fee and deny all claims for services. Fraudulent business. Going to have my lawyer deal with the 100 dollars down the drain. A technician showed up for literally one minute and I was robbed of 100 bucks. They sure as hell know they will get a service denied because they are in cahoots with American home shield. These people make a living off scamming people. Beware everyone. read more

Ikmar Plumbing - See how they list all these items covered. It's all bullshit. - Water Heater Installation/Repair Near Me - Mesa, Arizona

They came to do an estimate thru my ahs and they refused to fix my toilet leak until the below unit was fixed and I paid for them to do an estimate. They also don't answer their phone and you have to be on hold forever. read more

Where do I start...first had IKMAR come out on a home warranty claim for dripping shower valve...dude did NOT have the tools to pull the shower stem and would have to return...upon return he slapped the parts in and said all was good...it was not...shower started dripping from first use. Tech retuned several days later and said it was due to "high water pressure". Funny that was never talked about before and I'm sure the cross threaded parts are my fault(sarcasm). I am now 3 weeks with a dripping shower and still no resolution. I have escalated to calling my home warranty directly but im sure the tech is trying to run from this job and they are the only company contracted to do my warranty work. It is VERY telling that this company has not claimed or replied to ANY of their reviews. If you have an easy job or a good tech consider your self lucky. read more

Home warranties always seem to go with the lowest bidder, good luck trying to get ahold of these guys to schedule a service call.

BEWARE!! Unfortunately, this was one of the worst company we have ever worked with. Ikmar Plumbing was assigned by my home warranty company (American Home Shield) to address an active bathroom leak feeding the toilet. They did not come out for several weeks, during which time we had to manually manage the leak multiple times per day. When they finally arrived, they said there was no leak and instead blamed high water pressure, reporting this back to the warranty company. The leak continued. After many attempts to address the water pressure regulator, the installation was still not done correctly. On what looked like the final attempt, they connected PVC piping where copper was required. They left without properly checking whether the installation was holding. I was not surprized that that their installation was leaking. At that point, we had no choice but to hire our own licensed plumber, who confirmed the installation was incorrect and had to reinstall the pressure regulator all over again. This cost us $550 out of pocket. Overall, the work was poorly executed, communication was frustrating, and the situation dragged on far longer than necessary. I would strongly recommend requesting a different vendor if your home warranty assigns Ikmar Plumbing to your service call. read more

We were referred to IKMAR Plumbing through our home warranty company for a leaking dishwasher issue at our investment property in San Jose. At first, it was a bit of phone tag, and we were concerned we wouldn't get service right away since they were backed up. But once I spoke to them and explained the urgency, they went out of their way to squeeze us in the same day. I really appreciated their willingness to accommodate us on short notice. The technician showed up as promised, was professional, and got the job done efficiently. They helped resolve what could have turned into a bigger mess. Overall, I'm thankful they made the extra effort to take care of an emergency situation. I highly recommend IKMAR Plumbing for their responsiveness and professionalism. read more

Such horrible service!!! This company was assigned by my home warranty company to take care of a cartridge leak in my bathroom shower. Initially the technician visited to diagnose and said his office will order the part and he will come to replace it One month passed, I kept on calling no response and then they closed the ticket saying part is not available. Went back to my home warranty and they said no we will call them back again. Another technician came saying OK we will order the part from phoenix and fix it. Now almost 2 1/2 months have passed, they are still waiting for the part. When I call Ikmar for status, they disconnect after putting me on hold for a long time. No ETA when they would fix the issue. read more

This company has been terrible to deal with. It appears that the company is headquartered in AZ and just contracts out plumbers in other cities. I'm in CA. They were assigned to me via AHS Home Warranty to fix a faucet in the bathtub a month ago. To this day, the faucet has not been fixed. The plumber came and took out the cartridge, and said they would order a new one and schedule an appointment. A week and a half later, I was told that the distributor shipped the wrong cartridge. Then I was told that they can't find the exact one they need and would have to change the whole assembly and would need to make new holes which would only partially be covered by AHS. All this is frustrating but would have been tolerable if their day-to-day customer service was not so bad. I had several really bad experiences with their phone customer service: (1) They routinely have a hold time of 5-10 minutes and then the representative picks up and puts you on hold again. By the time you tell them you can't wait, they've already started the music. There is no option to hang up and have them call you back. (2) They schedule appointments a week out, and then (after you have canceled your work meetings) they change the time window on you (3) They once canceled the appointment the day before it was scheduled, after I took time off from work, because they realized they had the wrong part. (4) Upon my request, they once said they will call back and leave a message but they didn't do so. (5) They never acknowledge fault, blaming the distributor for sending the wrong part, or the phone line for dropping after the customer has held for a long time. I would give zero stars if I could. If they are assigned to you by your Home Warranty company, you can consider asking for a change. Unfortunately, I've sunk way too much time into this to back out and call a handyman, but I might still do that. read more

American Homeshield connected us to Ikmar Plumbing because a switch on our water heater broke. They acknowledged that the part needed replacing. And then it took 27 days until they put in an order for the part. So we were out of warm water for almost 6 weeks because this company was not able to procure a basic replacement part in a timely manner. I would not choose them if I had a choice. read more

IKMAR plumbing is really bad: At first someone showed up to inspect a leak in the garage. First he shook the wrong pipe to check the leak. It started leaking, then he recorded a video of the "leak", then fixed that leak and told me the job is done. When I told him this is not the actual leak, then he decided to go into the crawl area and he confirmed the leak. Since he went there the leak got worse. After he sent his report they gave me an estimate that I paid. Then called for an appointment. They gave me appointment for March 3, but instead of March 3 their email said Feb 3 (in the past). I called them on March 3, the call got disconnected and they silently changed the appointment to Mar 10th without telling me. I called again then they told me they are changing the appointment. I told them it needs to be today. After holding the phone for a while, they told me they will give me a call back. If they messed up the appointment, they should send someone urgently. The leak is causing damage but they don't care. Warranty is through AHS. Update: They did not call me back. read more

The most ridiculous plumbing company ever. AHS sent them out to fix my garbage disposal, which was a standard insinkerator and they tried to replace it with a cheap plastic one and AHS told them all they need to do is submit a diagnostic. They wouldn't and I have to follow up nonstop without a functional kitchen. They are also supposed to fix the toilet but they sent a technician who can barely speak english. He walked away with the toilet still leaking because there is no notes. There's no option for zero star otherwise it should be negative star. read more

Absolutely terrible company to work with- terrible customer service and so unresponsive. I think the only thing keeping them in business is their contract with American Home Shield. read more

Ikmar Plumbing was dispatched through my home warranty for a recurring kitchen sink backup. I clearly explained that a standard snake wouldn't reach the blockage and asked them to bring a longer snake or another solution. I first contacted them on October 2, 2025, and the earliest appointment was October 7. The technician arrived with only a standard snake, which - as expected - did not fix the problem. He said they'd need to return with a hydrojet and collected $200 out of pocket from me, promising to come back. Since then, Ikmar Plumbing has no-called and no-showed two scheduled appointments, even confirming by phone before the last missed visit that the technician was "on the way." It's now been two weeks without a working kitchen sink, I'm out $200, and the issue remains unresolved. Extremely unprofessional experience. read more

The worst customer service I have ever experienced. 1st) the customer service representative is extremely rude. 2nd) the technician showed up 2 hours after the scheduled time frame. I would not recommend them to anyone! read more

Stay away from this company. They lie, cheat and so far have stolen $1k from us. They charged us the $1k to be able to set an appointment for them to come out and replace our water heater. We'll it's been over a week of them saying they are coming and not showing up. We have been without hot water this whole time. Also they said we have major water damage and they will send a contractor to give us a quote. The "contractor" comes and says it will be between $5-$6k to fix water damage. Come to find out and they don't tell you this but the contractor is also the owner of the plumbing company. So much more to say about this terrible company but I already have a headache sitting here at 3pm when they said they would be here first thing in the morning. read more

The disappointment in dealing with this company and, specifically, Luis has been insurmountable. We have never experienced such poor attitude and disrespect from a company that was paid to do a service. He was rude and angry while taking out our water heater, then refused to install the new one. Instead of leaving the old water heater with the old parts, he left with the old parts so we can't reconnect the old water heater. This experience has been beyond unacceptable. I would NEVER recommend this company for ANY work, ever. They have left us without hot water for absolutely no reason. read more

Don't bother using them, they are terrible to commincate with and dont show up and never call to say they are not coming!!!!!!! Terrible serivce! read more

My home warranty referred IKMAR Plumbing and they are the most unqualified, terrible people to deal with. After 3 weeks of trying to get them to do a simple shower valve replaced and Toitet fluid master replace, they couldn't do the job. The tech even strip the screw to shower handle and left my shower leaking even more. After 3 weeks of trying to get them to come back to fix their mistakes, I finally call my Home Warranty and had them reassign my claim to another plumbing Co. Don't ever use IKMAR Plumbing /AZ. read more

My reviews are similar to others. This is one of the unprofessional companies I have seen. They have a website which says how far their plumber is away. It kept on saying they were five minutes away for about two hours. I called the office and they had no idea but they stated they would call back. They did not. I called about an hour later and they stated that work order was cancelled by American home shield. That was strange. We called American home shield and they stated they got a diagnosis from them but they could not see the report. They stated the plumber did come by when no one did. I am not sure why American home shield uses this company. The better business bureau should take away their plumbing license so they cannot do business anymore. read more

I used their service through AHS home warranty. For kitchen faucet leaking, they didn't do it well on the 1st time, and I had to call them back. But the fix only lasted 45 days before I found it leaking again. Interestingly their warranty for the repair is 30 days! Avoid them if you want your plumb work lasting more than 30 days. read more

Extremely bad service. My water heater is still not fixed after two months since Ikmar Plumbing was hired first. They don't have enough tax available to schedule prompt service. My service was scheduled three weeks out to replace the water heater on February 10 now they called me saying they don't have a tech available again and want to reschedule. What a pathetic company.!! read more

Samuel was wonderful. He had lots of patience explaining in detail what was wrong. Thank you.

We were assigned Ikmar plumbing through our home warranty (AHS) for a leaking shower faucet. The Plumber they sent spoke no English and left without any repairs or discussing with me. When I called the office they suggested another Repair without explaining any rationale. I went ahead and scheduled their recommendation and they made me pay ahead of time ($550), then the plumber did not show up for the scheduled appointment. When I called to ask about the ETA, they said the plumber was in a car accident and they weren't able to schedule for several more weeks. I canceled the appointment and request requested a refund and have still not received the refund after two weeks. I will never work with this company again. read more

Good luck trying to get in touch with them. Sorry if you're stuck with them because of your home warranty.

American Home Shield (AHS) assigned Ikmar to my garbage disposal replacement request. Three weeks later, the job is still not done. Ikmar did not have the expertise to repair or replace my hardwired unit. They did not explain why my existing electrical outlet is not sufficient. They delayed submitting a report to AHS for over two weeks, so there is still no estimate for completion, nor has Ikmar been proactive in making sure the job gets complete. read more