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    WiseWater Home Systems

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    6 months ago

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    SoCal Plumbing Service - Installed hot and cold Pex water lines with 2'abs pipe for washer machine drain.

    SoCal Plumbing Service

    (343 reviews)

    Carlos is great!!! He showed up on-time, figured out the…read moreissue with my kitchen sink, offered same-day fix for a reasonable price and got the job done nicely and perfectly. Hard to find a trustworthy plumber sometimes. I'm glad I found one!

    On a Friday evening, I noticed muddy water pooling near my toilet, which suggested a pipe issue. I…read morecontacted my usual plumber, but when he didn't arrive the next morning, I began looking for another company since we had to shut off the water to prevent further flooding. Carlos came out to assess the situation and explained that his team could start the next morning at 8 AM. He said they would begin with leak detection to locate the source, then proceed with the repair. The work involved cutting through my granite flooring and into the slab. Before moving forward, I asked if he was licensed and if he could work with my home warranty company and follow their procedures. He confirmed both. Because the work took place on a Sunday, I wasn't able to obtain pre-approval from the warranty company, which led to some complications. I paid by personal check and received a handwritten receipt under the name "SoCal Plumbing." When I submitted it, the warranty company indicated that the license associated with that name was expired and not tied to a plumbing business. I followed up with Carlos, and he provided a different license under the name "G Del Plumbing and Rooter," which was valid. Initially, he and his team were helpful in trying to provide the necessary documentation, although the process took time due to back-and-forth with the warranty company. The warranty company eventually agreed to partially reimburse the cost but required a final invoice showing both the diagnosis and proof of payment. The invoices I received continued to show a balance due, and as the 30-day submission deadline approached, I attempted to follow up multiple times by phone and text but did not receive a response. As a result, I may not be able to complete my claim and get partially reimbursed for this emergency. On the day of the repair, I also asked about installing a water pressure valve and was told there would be a follow-up, but I did not hear back. Overall, the repair work was completed, the toilet was reinstalled as promised, and the team was punctual. I was quoted a range for the price and of course the actual amount was the highest price in that range. However, communication and documentation could have been more consistent, especially given the warranty requirements. My advice is to not pay in full if there are outstanding items that they need to do.

    The Rooter Company - Day or night, We Serve You!

    The Rooter Company

    (423 reviews)

    We called The Rooter Company and were lucky to have Jesus come out…read more He was right on time, super professional, and easy to talk to. He explained everything clearly and made sure we understood what was going on. It ended up not being a serious plumbing issue (thankfully!), but what really stood out was how honest he was. No pressure, no upselling -- just straightforward answers. They've actually done drain line work for us in the past, and experiences like this are exactly why they continue to be our go-to plumber. It's hard to find a company you can consistently trust, and we really appreciate the quality of service and communication every time. Highly recommend -- and definitely ask for Jesus!

    The good was the quality repair to the crushed pipes. Installed new pipe to the damaged areas. It…read morewas a big job. The crew was respectful, cleaned up each day after themselves. The main guy, Irving was a blessing. He was customer focused, kept the crew working. He was always concerned about how we were dealing with the chaos around the 3 holes in our house, the piles of dirt in our courtyard. Always asking how we're doing. True asset to any company. Now the BAD...The actual plumbing work took 8 days. That in itself was overwhelming. To accomplish this work, the crew pulled up a portion of the luxury vinyl in the master bedroom, dug a good size hole, did the same in the master closet and a third hole in the guest bathroom. We understood why this was necessary. When the new plumbing installation was complete (8 days), the contract stated they would make sure everything would be put back the way it was before they started. It literally took 22 days before my 3 rooms were back to the original condition. The subcontractor they sent out to put the flooring back was not qualified. The plumbing company filled the holes and poured "some" concrete. They did not level it, which should have been the restoration company making sure of before laying down the luxury vinyl. We had 4 1/2 boxes of new planks for them to use if needed. As it turned out the flooring company removed more planks and made the restoration much larger than it needed to be. Consequently there was not enough of our flooring. After several calls to find our replacement luxury vinyl it was determined it was discontinued and none to be found. The Rooter Company agreed to let us pick a replacement flooring that we would be happy with. Since we were not happy with quality of work their installer performed, they allowed us to find our own installer. We did appreciate The Rooter Company making the situation right to our satisfaction. Was the company good? Yes as far as the plumbing repairs. Did they follow through with fixing the affected area in our 3 rooms in a timely manner, NO! My recommendation is before starting any work, get in writing a start & end date of all repairs. Make sure the subcontractors they use know what they're doing. I tried calling the CEO of the Rooter Company, I believe his name was Mark, left a message, would like a call back. He never called. Not good customer service. And for that reason, I will not recommend this company. Based on my explanation of our experience, it's up for you to decide to use them or not.

    WiseWater Home Systems - plumbing - Updated June 2026

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