Worst in n out experience ever staff is rude as heck I went and it was empty 4 cars in the drive thru and somehow it took them 20 minutes for a double double lady at the front was a complete bitch I'll never come back here again they lost a customs and I hope nobody else comes here they don't care about food quality or hospitality and it sucks read more

This branch makes these burgers in the best way possible. Fresh, yummy, quality that is unique to this branch. I tried it in multiple other places, but definitely coming back to this one instead in the future. Yumm read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

Per usual, the line was very long.....HOWEVER. The employees has their communication ON to get the order, payment, pick up as smooth and quickly as possible. I had about 8-9cars ahead of me but I got my order within 10mins! I was craving a burger today so I had my fix! With my added yellow peppers on the side! The line moved fast, Service was good, but my fries were kinda cold when I got them, but otherwise I got my fix! read more

In-N-Out Burger - Number 2 - Burgers Near Me - Pasadena, California

Tastes like shit from a butt. The fries are way too oversalted and have the texture of cardboard. And for the burgers it ain't all that, for how long we wait it's ass read more

Love in and out! But this location is different. The sign is green and I do love the blinking sign. This one you can't eat inside, there's only tables outside. Also this one has a double drive thru but it isn't that big. The line forms from the street. I love the cheeseburger with animal style(it's their secret menu). It comes with grilled onions, pickles & extra spread sauce. I like getting spread sauce on the side to for my fries. read more

See all

Pretty sure my order was made with old food. I'll let my image do the talking. I feel bad for all the tourists in line waiting to eat here. Hit tops for your burger needs. read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

The WORST in n out of all time. Theyve messed up my order a handful of times over the years but today i waited 1hr and 30 mins for my food. ONE HOUR THIRTY! what in the world?! do better cus an hr thirty is wild to wait for in n out. read more

I love In-N-Out. There is nothing bad to say about them. I could eat there every week. The service is so great. The employees look like they want to be there. The environment is also great. read more

What is there to say that hasn't already been said? If you know In-N-Out, you love it. And if you don't know, now you know. I usually go to the location on Atlantic, but since we were in the Pasadena area and craving burgers we decided to stop by here. Personally, I believe In-N-Out is the gold standard of fast food burgers. Price point is way better than places like Five Guys and Shake Shack. The burgers taste a lot fresher (less of a greasy gut bomb), and the buns are crisp and toasty. I usually get the double double with regular onions, but I've recently started adding the off-menu chopped chilis to that which is a game changer! Highly recommend if you like a bit of heat. Admittedly, fries can be a bit of a let down. They are fresh hand-cut but tend not to be as crisp. You can get them well done though! If you've never tried it, I do like to get them animal style once in a while (cheese, sauce, and grilled onions). Finally, the main reason I can't objectively give it 5 stars is the wait time. Every location I've ever been to has a long line, even during non peak times. Here, we got into the line almost 3 blocks away! Sadly, this does give some people the opportunity to cut the line when you stop to keep an intersection clear (as pictured below ). However, it's hard to hold the behavior of others against In-N-Out itself. That being said, the line does move pretty fast and this location serves from two windows so it only took about 20 min. They have employees come out and take your order and payment while in line so they can streamline things as best as possible. Overall, I've been an unabashed fan of In-N-Out for decades. Great tasting burgers, consistency, and relatively cheap price point keep me coming back. Employees are following Covid precautions and wearing masks. For me, it's 100% worth the wait each time. Be sure to look up their not so "secret menu" on their website for more options when you roll through! read more

In-N-Out Burger - People that cut in line - Burgers Near Me - Pasadena, California

See all

Slowest In N Out ever! The driveway situation is also hazardous to walk in orders. Definitely won't be visiting this location again

Awful service!! I could not believe how slow this In N Out is. We waited 10 minutes in line at the window to order and 35 minutes for our food to come out. I had to approach the window and ask my food and they went to go look for it. The cashier had absolutely no idea what was going on. This is not the In N Out, we know and love. Burger finally comes out and it is cold. Fries are cold as well. In the time it took them to make me the burger and fries, I could have gone to the grocery store, home, salt and peppered it and grilled it. I am blown away by how awful this experience was. Meanwhile, the workers inside or more focused on talking to their co workers outside who were pressing on their break and gas as loud as they can and bringing them food as well. If you want In N Out, drive the distance to another one. Embarrassing for the brand!! read more

I stopped going to this location because of the long wait times and because they tend to not get your orders correctly, not to mention when they put the food into the bag it is not done neatly. The last thing I want are ketchup packets and spread packages on my exposed cheeseburger and fries, it's not very sanitary. In addition, they tend to put the napkins on the burgers, but it gets stuck to the cheeseburgers and grilled onions, so you end up throwing away the napkin. Helpful Information: 1. Parking is difficult because they only have about 4 parking spots at this location and no indoor dining option. 2. You can find street parking behind the In-N-Out. That is where most people park. 3. Drive thru is not always the fastest, so sometimes it is best to park and order from the window. If you notice that there is parking available in their tiny parking lot I would suggest to park and order from the walk-up window. 4. It is best to back into the parking spots because coming out of the small driveway can be tricky with many people standing outside and waiting for their food, along with the two drive thru lines exiting. Although I like this location, I would recommend the location in Arcadia right below the 210 freeway because there is more parking, their drive thru is faster, better outdoor eating area and the employees are more efficient. read more

In-N-Out Burger - I found a long piece of hair in my animal style double double Cheeseburger, so they sent me an apology letter along with two free meals. - Burgers Near Me - Pasadena, California

I like eating at this In N Out. It's close to my house and also to places I do business. They're always very busy, but they do a good job getting food out fast. I don't go thru the drive thru, because the line is long. I can park on the side street or on Walnut behind the store. It's only a short walk. I order a 3X3 with no onions, spread or salt and a XL pink lemonade. The extra patty and slice of cheese takes it from a nice Double Double to a filling meal! Service is always good and even though they're busy, they still take the time to thank me for my business. There's also some tables to eat at or you can sit on the bench too. The patrons are usually in a good mood, since they know their food is coming - or they're devouring their delicious burger! I enjoy eating here and I've had good service from the crew. 5 stars - you earned it! read more

Always the finest fast food--not only in California, but the BEST of any fast food in ANY STATE...and I've been to them all!Go as soon as you can! read more

Best in n out location ever!! I wish they add more seating outside. However the staff is especially helpful. I come here a few times a mont and have never had a negative experience. I'm only giving it four stars because of the seating and the parking is definitely a nightmare but the food makes up for it. Thank you foothill in n out!! read more

Anthony W/ braces was very rude and dismissive. My food was cold and I requested it to be made over. He was very sarcastic & shoved my food my hands unruly and aggressively . I would've been wrong if I slapped his ass. He is not a good representation of your company. This took place at 8:10pm on Monday the 7th. Please address this behavior immediately!!! read more

This is a teeny tiny location. The line is always decently long ~20-30 minutes but once you get your order through its fast. I've had a few issues with the wrong order but I do attribute it to ordering a grilled cheese which is probably not an overly common item. The staff is always kind and quick to fix if we catch it though sometimes they seem a little overwhelmed. read more

My rating is specifically for this location. This is probably the worst location in the SGV (Rosemead, Arcadia, Alhambra). They are inconsistent with quality. One time I got food poisoned and knew it was from the protein burger bc the lettuce was still wet when we ate it. They didn't let dry or prep the lettuce early enough. Another time, my protein burger was wrapped all messy and just folded in half, most of the lettuce stuck out and my ingredients were sunken in. Several other times my fries were not fresh. Other than that, I want to add that In n out In-n-out customer service is Michelin-star level. We've called in about our food poison latter and they were very thorough and caring to ask about it without being defensive and their questions sought out problems from both ends - us and their team, and really proved to get a clear understanding of what's going on in that kitchen. I'm not sure if the manager has been the same over the last 10years but this location needs help. It's not on par with the others. read more

Worst in n out as far as lines are so slow it really ridiculous that a customer has to wait 30 min in line the old school laurel cyn one in San fernando was old school too but there lines move fast something needs to be done at this location f or wait time or just close down. read more

This In-N-Out location is one of those tiny drive-thru and walk-up windows. There are two drive-thru lines and a tiny parking lot for those who park and walk-up to order. You'd be really lucky if you come across this place when the line is short. Usually if you come here, you're mentally prepared to wait from down the street on in. I'm never in any real rush when I come here so I just sit and wait -- no big deal. If you want to try your luck at another location, there is one in between Alhambra, South Pasadena, and San Marino with a larger parking lot, inside and outside dining tables and possibly a shorter drive-thru line. read more

Not every In-N-Out is alike! I thought that they were all the same because the 2 in Vegas had dine-in seating with air conditioning. This is the 2nd one that I've been to in Los Angeles with walk up counters, drive throughs, and outdoor seating only! Wow! This one must be saving a lot of money on air conditioning! We went to In-N-Out because we hadn't had hamburgers in China for 2 weeks. Our travel group was asking each other what we'd eat first when we arrived back in the USA - steak? Fast food? So, besides satisfying hunger pains, this In-N-Out fulfilled cravings and also taught me something else: Neopolitan Milk Shake. I don't think I knew that this option existed. Thanks to Craig Y. for making this suggestion! The combination of vanilla, chocolate, and strawberry flavors is fun and yummy! I had to wait a bit for it to melt and get softer since this milk shake is so rich and thick! Tim C. also called to my attention "the Spread" which is a packet of a mixture of mayonnaise, ketchup, and mustard which he squeezed into a tray so we could dip our French fries in this sauce! Also, thanks to Tim C. for teaching me about the "chopped grilled onions" and "grilled whole onions" for burgers; and to Sathy for reminding me to order French fries "well done" for a crunchier texture! Nom nom! This was such an educational experience! Who would have thought? ?? Fast food CAN be improved! read more

See all

I'm absolutely livid after working all night looking forward to a great meal but after waiting in the extended long line around the block come to find my food was just thrown together. It's a shame we living in times where we have to play Russian roulette wondering if our food will be prepared or fixed correctly. read more

In-N-Out Burger - Animal fries with no cheese just sauce and grilled onions. - Burgers Near Me - Pasadena, California

Love this in n out always my go to since I was a kid and the service has always been great!

This was the most unorganized In-N-Out I've ever been to. They lost our order, and we ended up being passed over. We waited over an hour to get our food, which is the longest wait we've ever had at any In-N-Out location. When we finally got our food, the burger size was the smallest I've ever seen at any other location. Absolutely unacceptable. Even if they pay me to come back to this location I will never ever return. First and LAST time. Very disappointed with the experience. read more

They never miss even when they miss and for that I will forever come back time and time again because in n out rules

Of course the food is delicious- of course! However, this location is SLOW. It's not the staff's fault - it's simply the size of their kitchen. This location is not a dine-in one - you can either drive-thru or walk up to an outside window to order. Either way (I timed it and the drive-thru and walking up are equally long waits), the kitchen is just too small to handle the demand. They are cranking out burgers as fast as they can, nonstop, but they really just need to build a bigger building to handle the crowd. read more

Despite the 30min wait in the Drive-thru, how can you resist this historic LA gem?!?!?!? Best tourist burgers ever!! And im not even a burger person hahaha read more

Worst inn and Out in the country. Took 45 minutes. Long line, only one grill don't eat here.

Everyone in my family loves I-N-Out, I myself like it but am not crazy about it. If it were my son's choice he would have it every day! This location is a small drive though and the line gets extremely long but goes at a decent pace. This would be my one complaint that the line is always long but that just shows how well liked the place is. I'd also like to add most locations have a long line. There is a small outdoor area to eat, nothing fancy at all. I prefer ordering my food to-go. Quality wise In-N-Out is great. I love the freshness of the ingredients, you can really taste the difference between this and a burger at another fast food joint. Fries are cut fresh daily and you can really taste it. Also, I am very fond of there pink lemonade. It's not too sweet and great on a hot day. Prices are fairly reasonable. My order is usually a number one with extra onions, pink lemonade, and papers on the side. My son and boyfriend both take a double double combo animal style. read more

In-N-Out Burger - Double Double Animal Style - Burgers Near Me - Pasadena, California

OK now I know what the fuss is all about The hamburgers are very fresh we ordered our fries extra crispy so they would not be limp like my son suggested- and they came out crispy perfect- The huge downside to this place as you can NOT eat inside so if it's bad weather raining or cold and you don't want to take it back or eat in the car which I do not suggest because the burger can tend to be very messy--they have two rows of cars going in for a drive up taking orders and a few tables out back with some umbrellas to sit outside and that is where we ate on a cold rainy day. read more

See all

Very fast even though line was so long. Excellent fries & burger. Always a satisfied customer. read more

See all

Do NOT go here after 5pm! The food is not the same quality, service is always friendly but food is terrible in the afternoon. These fries are so undercooked I need to pan fry them right now! read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

Usually don't have issues with the food here aside from a mistake here or there which is no biggie. But the wait times at this location are just god awful. It's at a horrible location and it doesn't matter wether you go through the drive thru or walk up, it's the same wait time. Definitely recommend going to a different one with quicker speed of service read more

WHOEVER MADE THE FRIES TODAY(1pm) WENT OFFFFFFFFFFFF!!!!!! I've never in my life had in n out fries with salt and pepper on them fresh. Usually I season them but it doesn't stick cause the fries cool down. If they made their fries like this every time it would make people stop talking about their plain potatoes. PS. Perfectly soft inside crispy outside POP OFFFFF WHOEVER YOU ARE! read more

In-N-Out Burger - Fries - Burgers Near Me - Pasadena, California

I was halfway through my fries when I realized something tasted so off and then saw a few green fries ... I'm not sure why they're green but I'm so disappointed because I love in n out read more

See all

The quality of In n Out does depend on the location. I'd say this is the most consistently good in the SGV. I rarely eat in at In n Out so these old school drive-in only places add a nice nostalgic flair. A lot of people who grow up out of state without In n Out have been brainwashed to hate it, to think it's overrated and average. But In n Out is still the undisputed king of affordable fast food burgers. I honestly prefer it to the vast majority of upscale burgers, including Five Guys. The patty, secret sauce, and "cheese-like substance" (RIP Anthony Bourdain) have a unique synergy that only CA natives and the pure of heart can truly understand. Classic with onions or Animal Style... still the best. read more

I'm trying this new keto thing and the protein style at in n out is pretty darn good. Nothing can replace the deliciousness of bread of course (especially not lettuce), but in n out does a good job of making you forget that you can't have bread. Went around 5:30pm and business was booming per usual. But the line went by quickly. read more

In n Out is the gold standard. This is one of those old school drive thru and order from the window places, there isn't an in door dining area. The drive thru line goes west to east on Foothill and it's usually fairly long depending on the time of day and sometimes it spills back a few stores down. Even if you're driving past here be careful since it's kind of around a slight turn and the line of cars will sneak up on you. Just like any other in n out location, the double double is still the best burger they have. I usually get the cheeseburger or the double double but the combination of the 2 patties and cheeses adds more depth to it tastes better in my opinion. read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

It's In-n-out. You probably already know what you want. This location doesn't have a dining room, it's incredibly small, but has two drive thrus, a small parking lot (I think 3 spaces) and a walk up window. Sometimes the line for the drive thru is long, like WAY down the street, but it moves pretty fast all things considered. My go to when I feel like going all out is a double double animal style add fresh onions, well done animal style fries, and an Arnold Palmer. Go forth and eatvwell read more

In-N-Out Burger - Cheeseburger animal style and animal style fries. At home. - Burgers Near Me - Pasadena, California

See all

The food always tastes so good to us! We moved to Washington State and the closest In-N-Out Burger is 3 hours away. So we only get In-N-Out when we visit back to California. Honestly I love the line to order and the wait with everyone else and the we get to bite into the delicious burger and munch on the fries. Just so good. You Californians have it so good. read more