if i could give them one star i would, literally worst experience of my life! got food poisoning and was throwing up for hours, don't even waste your time here. you all should be ashamed of yourselves it's embarrassing to the in n out name. HONESTLY go anywhere else, mcdonald's maybe? read more

Just saw a review complaining about a long line in the drive through. I was in that line and I want to clarify there was someone at the front giving the employees a hard time. It's never like that on a normal basis. read more

This is the place to go for a bomb meal of a burger and fries! Waiting might take a while. But I think it's well worth it! The service here is great! I absolutely love their double double burger! Super good! read more

Couldn't be better: reasonably priced, competent and friendly staff, delicious food. Try the animal fries, or those chilis to spice things up! read more

Went into the drive thru at around 10:15 pm and there were no cars and no one in line in the store. It took them around 15 minutes to make us our food. There were plenty of workers messing around in there not doing anything. I only ordered one burger and fries, so it shouldn't have taken long at all. Disappointed with this service. read more

Dry meat. Nasty. No flavor. Did not order well done. Should have did it at home. French fries sucked. Always a line of 5 cars no less.

The drive thru took 30 minutes and when I finally got food was not hot. They offered to redo my order but didn't want to wait anymore.

So good!i live next to this in n out burger and I am a common customer. I have no complaints sept for one. Every time I am ordering they never seem to care about costumer service they just try to get my order and move on. read more

This drive-thru is always busy so that has to say something, right?! The burgers are great, and everything tastes fresh. I'm the only one in my group that does not like the fries from this place, but once I'm done eating the burger I'm usually full anyways. :) read more

The kids have been asking us to try this in n out burger. We did last week. The lines were long but they seem to have a pretty good system by coming out to the drive through cars and taking advanced orders. Not sure if it sped up the process but the appearance and feeling of customer service made it really no problem. Oh the food was totally worth it!! Great fries and burger! read more

My first in and out burger ever. I loved it! The menu is really small but I got a double double animal style! Delicious the dressing was a little sweet but altogether savory. Burger was amazing but fries were bland thin cut and had no flavor. Want to try the shakes next time! 4 stars for a fast food restaurant not any restaurant. read more

double-double, protein style, with pickles and spread only please. and a medium iced tea. in-n-out gets it. i like my burger the way i like it, and they don't mind serving it my way. they have never screwed up my order. they have the best iced tea, and fresh lemon wedges that aren't pathetically small. they pay their workers a fair wage, and you can tell - they're all nice and happy. love me some yummy, cheap eats and service with a smile! read more

It all started on a Wednesday night. I was having a night. Not a good night. Just a night. So what should I do? Pick up a buddy and drive through the local In-N-Out. We were sitting there jamming to the home boy Chris Cornell Spoon Man and then right after that the theme song to Little Einsteins. So climb aboard and get ready to explore the awesome service these two homies had. We pull up to the window to be blessed by Corey the Cashier. (That's his new nickname). He asks about our night at which point I'm telling him I'm having a night. We've already covered that. He reminds us that our night is about to get better because we have delicious burgers coming our way. We cheer. We laugh. We have a grand ole time talking about the heaven sent classics that you find at this eating establishment. We say our goodbyes, shed a tear, and pull forward to be met with destiny. And by Destiny I mean the nice lady who gave us our food. They accidentally handed us the carside boxes when they said they would bag it up, BUT THATS OKAY. That just means we had to consume it sooner than expected. She asked if we wanted ketchup, yes please give me all of that red gold sent from Zeus himself to grace my tongue with those lightly salted golden potato spears creating the perfect combination of sauce to fry. All in all. 10 out of 10 would do again. read more

OK, I know this chain is very popular but I gotta say I don't get it. The burgers are so generic and the fries look and taste like they are three days old. I have been to several In N Out Burgers throughout Arizona and California so I know I have given them more than their fair shake at impressing me. One credit I can give them they are consistently disappointing. read more

Only commenting on the drive thru wait time. Really? Even when there are only a few cars it takes forever.

This was my first In-N-Out experience, and I was excited, because I am not from an area with this chain. I ordered the Animal Style burger, since that's what Anthony Bordain suggests. I also ordered fries. We took our order to go - and I am glad we did because it was pretty packed in there (a Friday at lunch time). We drove home, about a 10 minute drive, and began our feast. I really enjoyed my burger, and definitely understand why people argue that this is the best fast-food burger chain. If I had to choose, I would still go with Five Guys (the heated debate), but In-N-Out is definitely not a bad choice. I prefer Five Guys larger burgers and I like their fries better (Five Guys are thicker compared to In-N-Out). But it is definitely more of a preference thing. Five Guys is also more expensive - so In-N-Out is a less expensive choice. Both are much better than the cheaper chains though, like Mickey D's & Burger King. read more

My son loves this place so we stopped by for a quick bite to eat. Food is always consistent here and it always taste fresh. Service is always courteous and prompt. This evening we sat at the counter top to enjoy our meal and watched the crew working during a mad rush. It amazes me how cool and collected each were even though it was non-stop busy. Watched with great amusement as shift leader (Chad) dealt with customer's crazy requests and complaints... but he handled each one with grace. You have great group of workers here. We will most definitely be back. read more

Wow on vacation in Scottsdale Arizona. Had to do a must... Go to In N Out Burger. Super Fantastic. With my sister Meryl, Wife Angie and Brother in Law Ted. We all had amazing burgers. Angie and Meryl did protein style - wrapped in lettuce. Meryl's came out without sauce, she was a little bit sad so went back inside and told the manager Andrew can you please put sauce on this? He said no I'm sorry we can't do that we have to make you a brand new amazing burger. She was taken back surprised and super happy. A few minutes later the burger came out and she's going to be talking about that burger for the next 20 years it was so good. The manager Andrew was a rockstar with customer service. By the way Luz was so nice she kept coming over and checking on us to see how we were doing. Ted said great experience and he said he'll alway come here when he's in Arizona. Great job in an out you did it again! read more

Went during lunch end of lunch rush. Extremely disappointed. Stopped in with two coworkers before a meeting. We all ordered together. All of our ordered were messed in up in some degree. We order a a number one plain with animal fries, a number one no onions, and a number two with onions. The cashier rung up our order as animal style burgers, and plain fries which you really could tell it was rung up incorrectly until the food arrived. My colleague went to the register to let them know we didn't our animal fries that we ordered. He quickly asked to see the receipt so she came back to get the receipt. He told her you didn't pay for it. And he didn't return the receipt. She came back to the table saying that we didn't order it. And I Told her I did. So I went to the register to tell the gentleman the situation and before I could open my mouth he tell me we didnt pay for it. So First I asked for my receipt back. And I told him are whole order was messes up. Then he shows me they the burgers were animal style which we did not order that way. And I told hime I did order animal fries. He asked me if I wanted them I said yes. So he had a different cashier ring me up for them. The nice lady did apologize for the error. So I paid for the order of animal fries and she said she would bring them to the table. The same guy who was a little combative came to the table and said he needed to take the plain fries and the would the animal fries out. Animal fries were brought out and we began to eat our now Luke warm food. After reviewing the receipt in detail, I paid for 3 combos and an order of animal fries, so I don't understand why he took the fries back. The end experience is that I was treated rudely, overcharged, and had lukewarm messed up order. Not happy at all. read more

Went to in n out for lunch around 2 today. Long line in the drive thru but that should be expected. The burgers were good as always but fries were cold. Order the lemon up its my favorite of their creations! read more

This is a very busy place for high school kids since the restaurant is open until 1am in the morning. Great place to hang out with friends for quick bites to eat. My usual order is 1 hamburger with grilled onions, 2 fries, and cup of water. Haven't tried the secret menu or any animal style food yet, but heard that they were even better than the original food. All food were never frozen before, so everything is fresh, especially the fresh cut fries with a bit seasoned salt on it. Excellent meal and great and fast service every time I go there. read more

I'm always looking for a Celiac friendly spot and In 'N' Out is a Go-To. They provide the alternatives my son and I need without sacrificing flavor and my cravings! Can you say Protein - style Double Double with Animal style fries? Hello! Thank you. Consistently great customer service and quality food. read more

i ordered my food and i sat there waiting for my food for 20 min until i went up and asked them where my food was. they said they forgot about my food and they would make it. i got my food and started eating then realize there was a piece of plastic. i told them and all they said was sorry and made me a new one. the lady said it was a piece of trash. they are all bitches and don't care about their customers. don't eat here their customer service sucks ass. read more

Food is consistently good, staff is consistently polite and friendly. Great price. Very busy place. Sometimes the wait can be a bit long for fast-food because of how popular it is. read more

This place is very delicious but there are only 3 things on the menu. The food is fresh and has some tomatoes and lettuce. It takes a long time to cook but it is worth it. read more

This is my favorite burger place of all time. The 4x4 burger rocks.

This In and Out Burger location knows how to make a first class burger! The fries were crispy and just the right amount of salt. Both my friend and I received fantastic customer service from the cashier! He is very smart, outgoing and quite efficient. The restaurant is very clean inside and out. Will come by again! read more

they have gotten my order wrong the last three times ive gone there and i told them my order twice