Everyone and their brother seemed to want In N Out tonight and I don't blame them. The line wrapped around a half block to the entryway of a gated community. It took about 30 minutes but I did finally get to the front to order two hamburgers with grilled onions and two fries, I also bought a Tshirt! The food was delicious and satisfying as expected and the shirt had a cool design showing various sites in SoCal with In N Out restaurants. However, I wish they didn't put an AI couple in the car on the shirt--kinda creepily realistic, I would've preferred cartoon people. Also the quality of the shirt was not as hoped...more of a plasticky iron on feel than silkscreen. For $20 you'd expect a better product. read more

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Bruh why does this in n out take 40 minutes to make your food even when it isn't busy

This is the worse location, orders have constantly been wrong and the buns seem to never get toasted enough. Avoid this location

Good service food is nice quick Service Food tastes good. And the cheesy fries and double double is the best. read more

Great food! I've never had my order been wrong. Always fairly quick in the drive thru, these guys work hard. Will definitely keep coming back! read more

I usually love coming to In-N-Out Burger, but my visit last Friday was really disappointing. I always order a Double-Double protein style with extra lettuce and tomato, and this time my order was completely off. There was no tomato at all, and instead of "extra" lettuce, I got one small, wilted piece on each side of the burger. To make things worse, the fries were cold and tasted stale, like they had been sitting out for a while. I've come to expect better consistency and freshness, which is why this visit stood out in a bad way. I'll be posting a picture of the burger with this review because it really didn't match what I ordered. Hoping this was just an off day, but definitely disappointing. read more

In-N-Out Burger - My protein style burger with extra lettuce and tomato. Obviously that's not what I got. - Burgers Near Me - Pomona, California

The food was good and the line moved at it's regular pace. What I have noticed lately, at all locations I've been to....the employees taking the orders outside seem to hate it. I don't blame them, given the hot weather. Bring em back inside. read more

In-N-Out Burger - Protein wrap and burger cut in half - Burgers Near Me - Pomona, California

They only care about the drive-through here. I just waited for 20 minutes for my food at the window while tons of cars just got their food and drove out. ... absolutely ridiculous. There was legit like 20 people standing around even people that ordered before me still waiting. Figure it out management that's not OK. read more

Spent $62 to get my food like this so disappointed do better In&out I will never return here sloppy service not only that young lady was also rude when I asked her for more spread. read more

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This place is a couple blocks from me, which can be a pain. Pro tip: if you're going south in Indian Hill past the 10, stay in the left lane until you pass it, because the right lane will be backed up with customers. I've never received anything less than a perfect double double and excellent, friendly service from this location in. The 9 years I've lived here. They're happy to give me extra spread, happy to make a grilled cheese For my vegetarian daughter, and happy to give out free hot chocolate to kids on a rainy day. I love that they're my neighbors! read more

Consistently the worst in-N-Out location I have ever visited. I have yet to receive a correct order here. Please hire more experienced staff, clearly the volume is too much for the current team. Burgers are thrown together very sloppy and fries are extremely underdone. Every time. I live nearby, but I will now just travel out of the area to avoid the incompetence. read more

No matter where you go, there will always be a line. Get IN line & walk or drive OUT. We always get our burgers well done. In & Out always hits the spot, that's what a hamburger is all about! read more

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Who doesn't love a great burger In-N-Out is always a hit. The service is always great. There is limited seating at this location and limited parking however, it's not too bad and the orders don't take a long time. read more

There's a lot of workers, but they take very long to prepare your order. It took them about 27 minutes for a simple number 1 order. And the food isn't good at all for the amount spent waiting. I'd recommend driving another location if you're really craving in n out read more

Came here with my wife after a long day at work to get a good meal. Only to be disrespected by the lady helping me out at the register. Lady must've been having a bad day because I was given attitude when asking for extra spread. Not to mention, this is how I got my food after spending $60+ to feed my family. I will never return to this location. read more

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Loved our food and service! They gave my son stickers and a hat we washed our food down with a strawberry shake read more

In-N-Out Burger - Loved our food!! - Burgers Near Me - Pomona, California

Taylor, working the drive through, was the nicest in-n-out employee we have ever met!!! She was so kind and took the time to explain the menu and options to us. She knows how to upsell and give great customer service. Give her a raise!! Thanks Taylor :)) read more

This boof in n out I'm so disappointed I expect every in n out to have the same standards why did I get some nasty looking animals fries and the lady working was just not nice. Gave us a quarter full drink and then gave a ton of attitude when asked to fill it up all the way... Just weird vibes that I have never gotten from an in n out before. read more

30+ minutes and still have two cars in front of us. It took 30+ minutes to get thru about SIX cars on each side... never had slower service at an In N Out or any drive thru. Never wanted to leave a negative review so much that I had to... Looks like the workers are frantically cooking... Something needs to give. Somethings not working properly. Never coming back here. Yicks. read more

In-N-Out Burger - Burgers Near Me - Pomona, California

Warning: the drive through is a real fustercluck! They have 2 lines and one guy taking orders in both lines. Both lines curve to the food delivery booth, but the left line on the inside track holds 4 cars and the right line on the outside track holds 6-7 cars. Why is this important? Because, if you are like us and pull in and the guy directs you to the right line, then you get to sit there and watch the person behind you get directed to the shorter left line. The guy behind you in the left line will have his order taken before you and he will drive off with his food while you're still waiting for yours. I felt sorry for the order taker and asked him if he deals with angry customers all day, because of their jacked up lines situation. He said yep, all day long. What a rotten design flaw that leads to inequitable service. read more

In-N-Out Burger - Left line is shorter than right line, but you get directed to your line. We got sent to the longer, unfair line. - Burgers Near Me - Pomona, California

The waiting time to be served is incredible not acceptable 44 minutes !!!!! wow staff is super slow and the order takers really seem like they are not enjoying their job it's lunch time!!! For consumers just be friendly please read more

Visited this particular In-N-Out location on Saturday, 06/25/22 for the first time. I usually go to the one located in La Verne (near the Regal movie theater), but this place is closer to where I live. Near Super Kings (Claremont), but this In-N-Out place is located in Pomona (not Claremont). Had a $25 Christmas Gift Card that I kept for years so wanted to use it all up. I ordered the following to-go: - 3 Cheeseburgers (with onion): $3.55 per burger x3 = $10.65 - 3 Fries: $2.10 per fry x3 = $6.30 - 1 Animal Style Fries = $4.30 - 1 Large Drink (Diet Coke) = $2.25 TOTAL WITH TAX: $25.91 In terms of parking, it can be really tricky as it can be very difficult and tight-fitting. There are 2 drive-thru lines but you may also order in the front. Limited seatings outside as well. Waiting time can take forever so be patient since there are A LOT of people ordering and waiting just like you. This place opens at 10:30 and I stopped by VERY early, but it was still crowded and the lines were huge. I wish this location expands their parking structure as it is not spacious. read more

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BEST IN N OUT EVER ! My boyfriend & I have been loving the quality of the food recently! We wanted to take a moment to thank the employees who are taking the time making our food with tender loving care. Keep up the great work! read more

Amazing professional and consistent. They were friendly despite my dads particular order. Fresh hot food and nice clean restroom. read more

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Food is consistently good. Line moves relatively slow. The location isn't ideal because there isn't enough space for the amount of traffic this draws in. read more

The line was not that bad. They got our order prior to window. (Double checked our order) Then when we pulled out in the window, one of the order was missing and we had to wait in the parking spot but ended up we came to the window to get it. The cheeseburger's bun was burned. Not a good location for in and out. Bad food and service. read more

In-N-Out Burger - Burgers Near Me - Pomona, California

You can never go wrong with any in-n-out in the country, same goes for here! The customer service is always amazing even during the late nights and the busiest times. They are also extremely considerate to any alterations you want to make to the burger itself. Inflation did us dirty so the prices have risen but even so, the price for the flavor and quality is incomparable to anywhere else. Don't think twice, just go :) read more

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There's just something about in n out that's always here for you. It doesn't matter if you are having a bad day, having a very great day, or just simply craving a big juicy burger, in n out is always there for you!! It's like having that one person that you can always have a shoulder to cry on, when others are not available. This location can get super busy but it always moves very fast. Driving up to the drive thru lane, there's a lady that comes up to greet you with an in n out mask (for covid-19) ready to great you and take your order. Luckily the line had only 4 cars in front when I was there. I ordered the usual. A number 2 combo - A Double Double with onions and whole grilled onion, french fries, and a coke. Within 10 minutes, I was able to pick up my order and be on my way! The taste, it's consistent, fresh juicy, fast, and a friendly team of staff to help you! It is not the best burger I've ever had, but it's definitely up there!! read more

In-N-Out Burger - In n out double double with onion and whole grilled onion, side of fries, and a side of coke! - Burgers Near Me - Pomona, California

Food is always on point, fresh and hot! The only thing about this location in general is the drive through line is a nightmare and the ordering to dine in is not that much better especially Fri--Sun nights. The staff is always friendly and attentive. I definitely do not recommend going during 5pm - on during the weekends. If so expect to wait about an hour they get so slammed (not their fault). Who doesn't love In N Out though! There is really no ambiance since there really isn't much of a dine in area. Just a few tables outside and a very small parking lot. Overall that being said, I'll be back LOL... read more

I don't know what to say... I grew up coming to this location, and I have always known it to be a gem. Lately the service has been lacking, but I didn't want to jump on Yelp and abruptly give my opinion (My friends and family and I have continuously given our patronage). Items have been forgotten or not provided. Food has not been cooked as ordered. Instead of being met with warmth and friendliness, you may now encounter cold and "busy" customer service. Whether you choose the drive-thru or walk up window, I don't think you'll find any aspect of the ordering experience is consistent. Sometimes disappointing from beginning to end. read more

I love this location and appreciate these two individuals Amber and Steve... when I was in a really dark place in the verge of getting trafficked they helped me get help . They showed me that on the side of each in n out bag there is a number to call when you are lost in drugs . Amber bought me a meal when I had 0 dollars to my name and I'm forever going to be grateful they both are amazing employees and made me feel so safe I hope all Their dreams come true ! They saved me and now I was able to go to rehab . I love this in n out location and the fact that the CEO is passionate about something that I am now passionate about as well . I love you in n out . Great vibe here great food... great Employees behind a great cause . God loves all of you read more

I asked for 3 orders of fries well done to go. Easy and sometimes I don't have to wait long. But this is different. I was waiting for my order number to be called but Alliah, the one in the front window, skipped my order after 30 minutes of waiting. So I asked her about my order and she asked me about my order number. I think she lost my receipt because she kept looking at the receipts on her left side where the receipts were hanging and I saw her peeking at the receipt that I was holding. I have to show it to her a few times. Then I have to wait for another 5 minutes or so just to have the FRIES. It's okay if she gave me an explanation as to what happened to my order/receipt, but nothing. She just continued taking orders from the customers. Then she apologized when she was giving me the food. No explanation, that's it. I was just too tired from waiting that I just grab the bag from her and left. This was not the first time that this happened to me in this location. I'm not going back here because of poor customer service. read more

I was skipped this time, last time they forgot to give me my drink. /: hopefully I don't crave in n out when I'm out this way again. read more

In-N-Out Burger - This Bozo skipped me /: - Burgers Near Me - Pomona, California

Wish I didn't have to put a 1. We received a cheeseburger with super easy lettuce which we didn't ask for it and fries seemed like someone took half of them. read more

Everything was good at this In-N-Out. The service is always excellent here. The employees are very caring and make sure you get what you ordered. read more

Fries - hot Burger - hot n tasty Drink - bubbly n refreshing Service- fast , outstanding & friendly Great quality food for a great price ! read more

Fries were not edible. Cheeseburger just average. Service was fast Will not be returning read more

Customer service was superb. Randy, Nathan, and Billy demonstrated wonderful guest service. The food was of the upmost quality and these 3 made sure to get my food out in a quick manner. I will be sure to come back! Highly recommend coming to this location! read more

Came to this in n out location on a Tuesday night. The drive thru was crowded. It was so crowded that cars were in the streets causing traffic in the parking lot that overflowed into the street. We waited 30 minutes in the drive thru. The walk up line had a crazy line too. We finally got our food and we weren't hangry anymore. In N Out makes everything better. read more

In-N-Out Burger - Burgers Near Me - Pomona, California

Waited over 15 minutes for two french fries and a shake at the window I asked what was taking so long and was barely acknowledged. Had to ask twice. read more