Pella representative Connor arrived at my home with contractor Don Lunan who was introduced to me…read moreas a Pella certified contractor. I was told if I used him the windows would be insured for life. Checking with Pella Corporation, Don Lunan was not certified and had no connection what do ever with Pella. I hired Lunan based on his supposed certification and expertise. Once he started work it was apparent he knew little about construction or building codes. It turned out Pella would warranted the windows if a monkey installed them. This was a limited warrantee that dropped to 10 years if the ownership changed so this meant very little to a 77 year old. Corporate Pella said installation is not under warantee. Local Pella Ads on KATU has recently said that installation is covered. Looking on line there is no certified Pella installer within 100 miles of Pella Tigard. The charlatan brought to my home attempted to perform at least 5 building Code Violations including on window and door installations and then threatened me delayed work for 9 months and walked off the job after he ordered the wrong siding blaming me for the multiple delays. I would be hearing from his attorney. The case is now with the Contractor's Board. Consumer Beware of what you hear from the Tigard Pella Franchise.

Consumer Reports rates their products #1 in every category, and their installers and customer…read moreservice are top notch.

We had a GREAT experience with Joe's Glass. We had a small stairwell window with a failed seal in…read morethe lower half. After getting ridiculous quotes from a few companies, some who said we had to replace the entire window, Joe's came in with an extremely reasonable estimate. They were seamless to communicate with, very prompt and informative. After initial appointment, the replacement took about 15 minutes! Also, all the employees we interacted with were very nice, informative and polite. Hopefully won't need them again--but I'm recommending them to our neighbors in our hoa. Thank you Joe's Glass!

Joe's Glass was extremely helpful when I had several windows broken by vandals a couple years ago…read moreand not to my credit did not give a review then. They responded immediately and did a great job for a reasonable price.

I have been working to get a live body for nearly 1 month. I found out today from their location…read morein Seattle that Portland closed. The Portland number sends you to their corporate location. Today I made a point to call on the hour, every hour to get a live person. No luck whatsoever. The automated service says for emergency press 7, and when you do it says it is not supported. It is the little things that make a difference, have a person answer the phone.

Ok, I'm fed up. I…read moreordered several windows a couple years ago and had a pretty good experience, so this year when I needed to replace a couple windows I went back to Window World. The process of ordering is pretty straightforward, but notice that they don't include an reference to delivery in their paperwork. I ordered in February, was told 2-3 months, and here I am in late September still waiting. To make it worse, I only get an update when I finally get ahold of someone and they tell me they're probably on the next truck. They aren't on the next truck. I know its not the fault of the guy who gets stuck answering the calls. I feel bad for him. They simply aren't designed to follow-up with you, and they don't intend to commit to any timeline with you. I wish I'd paid with credit card so I could contest the charge due to lack of delivery. Learn from my mistake. There are local window companies that have more skin in the game.

My opinion... It is based on my horrible experience with Serenity Windows over installation of 38…read morewindows in December 2025. If we had fewer than 20 windows to replace, I would not be aware of these problems. I suspect that this is the case with the customers who left positive reviews for Serenity Windows. We also had Serenity's work inspected by 3 separate companies. All 3 companies came to the same conclusion: the work is done incorrectly and definitely not by manufacturers' specifications. Stay away from Serenity Windows: they will charge you for correct installation but will do a horrible job that will destroy your house, if left uncorrected. There are reputable exterior remodel and window installation companies. Some of them will give you up to 30 year warranty; use these reputable companies. In my opinion, Serenity is highly unethical, dishonest and incompetent operation. They lied to me about everything. I initially signed a contract with another company. After the windows were ordered, I learned that several windows were incorrectly ordered and that the work would be done by a random subcontractor. We terminated contract on mutually agreed terms with the help of the attorneys before any work was done. I was open with DJ and Hannah why I terminated the contract with the other company. Serenity assured me they have Milgard trained and certified installers and that Milgard asks them to fix problems caused by other installers (this is a lie). They assured me that the work will be done according to manufacturers' specification, as required by our contract. After 20 windows, I started to suspect that Serenity has no clue what they are doing, but DJ and Hannah told me to trust them. Initially, I trusted them as I did not expect a contractor to be so untrustworthy. Also, I did not think that any REASONABLE contractor would be so unwise as to clearly breach the contract by not installing the windows per manufacturers' specification, as required by our contract. I finally called Milgard and our building inspector. I found out that Serenity is not Milgard certified. I got installation instructions and forwarded to Serenity, but they chose to ignore the instructions. Only after I forwarded email from the building inspector stating that Serenity is installing windows incorrectly, DJ admitted that they are doing this wrong. DJ also told me that if they fix this step, the installation would be up to manufacturers' specifications. This is another lie. I did not know about multiple additional problems until 3 reputable window replacement companies examined Serenity's work. DJ also lied about repairing dry rot around the windows and charged me for it. We just removed the trim and dry rot is still there. They damaged window frames by incorrectly placing screws. They lied to me about properly placed "flashing". This tiny piece of metal (1-1.5in when it should be 4-6 in) was sitting behind the siding on all of the windows that we have exposed so far (not behind the house wrap, as it should be). There are multiple other problems, but I have only a limited number of words that I can use in a review. I almost called the police on DJ on March 16, 2026. I told him that his work needs to be taken apart and redone as they left my house open to water damage and pest intrusion and I would be withholding $400 (I was going to withhold the 2nd half of the payment, $26125, until the work is corrected, but they charged my credit card for $26125 even after I told them in writing to remove my card from their files and never charge it). However, DJ stopped the installation of the last window and started threatening me. At that point I was done trying to work with Serenity and was ready to call 911, but he left. Check Woods General Contracting, their most recent adventure (before Serenity). Low volume production (2014-2020). Even with that low volume and short time in business, they managed to get 2 CCB complaints and 1 disciplinary action from CCB. In April of 2020, they decided to rebrand themselves as Serenity Windows: no building inspections to deal with; after the trim is on, most homeowners will leave the windows alone until there is a huge problem with dry rot. By the time you discover dry rot, Serenity's 1 or 2-year warranty will expire. We are in the process of fixing their damage and dealing with unauthorized credit card charges. We will be sending them a bill for repairs.

It is SO REFRESHING to find awesome contractors who are transparent, affordable and friendly. As…read moreour doors took forever to get delivered, these guys had to wait a few months before getting them installed. However once the doors arrived, the team was here and ready to get to work. We had two sliding doors replaced- taking about a full day of work and at a fairly reasonable price. We will for sure reach out to these folks again!

I am very happy with our new window and with the service we received from Benjamin and his team…read more The bid was so reasonable that we got bids from a couple other contractors in case his was *too* low. I'm glad we still went with PBE! Benjamin was super communicative and willing to come to our home in NE Portland multiple times to make sure he got the right measurements. He's very personable and I felt comfortable with him. I wanted to save money by digging the hole myself, and Ben was willing to let me do that and didn't condescend to me as another contractor did. It turned out there were huge boulders in our dirt so I had to give up. The boulders added extra cost because it took hours to remove them, but Benjamin worked hard to keep our extra costs low. The window is beautiful and has transformed our basement.

Portland Egress Window did a fantastic job. They were timely, professional and a competitive price…read more They were prompt in responding to my inquiry, unlike several other businesses that didn't respond at all. Their quote came in several thousand dollars under another and they had it done within less time than I expected it to take. They even did a thorough job cleaning up after themselves. I would highly recommend this business.

I highly recommend this place. I saved over $300 for the same door I found at Home Depot and Lowes.read more

I bought this window for my kitchen. Great price!! Great customer service. Friendly and helpful…read morestaff. This warehouse has a huge selection of windows for you to choose from. I now have a great view as I wash my dishes.

Wow, they are good. I called they answered questions, reserved equipment, set me up with an…read moreaccount, told me what to expect when I arrived. When I did arrive most painless rental experience I've ever had! Signing paperwork was quick by the time I walked out the door they had already personally loaded it and it looks like they had test started it right before that as well. Way better than my last Home Depot rental experience which took over 45mins.

I needed a last minute rental and Brennan was so helpful. He was very professional and…read moreaccommodating. I recommend this business!

After discovering bloated walls and bubbling floors one day in our home due to a shower valve leak,…read morePortland Construction & Restoration Solutions immediately came to our rescue. The work was extensive and included demoing our master shower, new laminate flooring, a new ceiling, subfloor, and shower. Daniel helped us work with our insurance for approvals and wrote the estimate, and Nicole coordinated the finances and payments smoothly between all parties. We were lucky to have Brenden as our project manager. He scheduled and coordinated all the work, ensured every little detail was taken care of, communicated with us clearly and effectively, and immediately rectified any minor issues that came up. He was also incredibly patient with us. We were so happy with how the work was progressing that we added additional work to the scope, and he accommodated it without hesitation and without it affecting our promised timeline. Our carpenters, Corey and Miguel, worked on various framing repairs including trims, painting, removing old carpet, installing new light fixtures, and more, all done efficiently and always with a positive attitude. I would come by intermittently to grab things from the house and always saw them buzzing away, while also being super attentive to our needs and any little details I brought up. Their work was outstanding quality. The vendor PCRS worked with for the laminate installation also did an incredible job. We are beyond thrilled with how everything turned out! The icing on the cake was that they finished right on schedule, and we were able to move back in smoothly just a few days before hosting out-of-town guests in what felt like a brand new home. Thank you to Brenden and the whole team for your excellent communication and high quality of work. We highly recommend PCRS, and are so glad we put our trust in you!

This is the second time we have used Portland Construction & Restoration Solutions and are so happy…read morethey are still around. The team of Andres and Luis were so professional and courteous. They were very helpful in explaining everything that I did not understand. They were very thorough and efficient.