The security doors are top notch, but the hardware is borderline junk. That is, every three years or so the handles and faceplate snap off due to wear or cold. Nevertheless, the team at the Division office are professional, courteous, and most importantly, helpful. Steve is very personable. read more

Truax Builders Supply - This plate and also TWO handles have snapped in five years. - Building Supplies Near Me - Portland, Oregon

This feedback is for a consumer door purchase. Their rate for a Simpson wood door wasn't at all competitive with Henderson & Daughter... about 25% more. The quality of customer service was also not so good-- maybe they don't like dealing with consumers who ask basic questions. read more

So, I dropped by several times to look at doors. The guy showed me some doors around $1000+ each. He said that that seemed like a lot for a people door for a garage. I agreed. I did a bunch of research online, tried to go to some other places but either they never returned my call or weren't available when I stopped in. I found a better priced door online, called the guy at Truax and asked if they had that door. yes, so I ordered the door from him. Why didn't he show me that door the first 2 times I went in? good question. And why don't they don't have it in the showroom. Anyway, he said he would call in a week when the door came in. A week and a half later, I called to get an update and he said it was there. ok read more

I'll never give Truax my business again. Six months after placing my order and putting half the payment down, they still hadn't completed the job. This is after several no-shows, where they told me I was on their schedule but then they never showed up, which was a huge waste of my time each time. I told them that if they couldn't finish the job, I wasn't going to pay the balance. Unfortunately for me, I didn't realize they already had my credit card number. They had the nerve to charge me the remaining balance even though they still hadn't finished the job! And they didn't tell me they were going to charge me. I only found out weeks later when the invoice arrived in my mail. They were not only very unreliable for the first six months of dealing with them but ended up being shady and dishonest. Mainly, I'm disappointed in myself for letting them string me along for so long. I should be clear that I had positive experiences with their installers, but their sales person, Steve Levine, was a complete disaster. I tried repeatedly to work with someone else in their sales department, but they kept sending me back to Steve. I blame their management/leadership for repeatedly sending a dissatisfied customer back to an incompetent, unreliable, dishonest employee. Truax is just a sad, pathetic company. In today's competitive environment, I doubt they'll be able to stay in business much longer, unless they can get their act together fast. -Robert read more

SUPER disappointed in this place. We were referred by the manufacturer of our windows-- Ordered a screen for a window (awning window, white frame), was told it would be ready in a week. Received a call that it was ready to be picked up, drove 10 miles through traffic to pick it up, paid for it... and they can't find it. They decided to remake it while we waited, and MADE THE WRONG KIND OF SCREEN, wrong color, wrong frame. When we pointed that out, that it wouldn't fit in the window and wouldn't work at all, counter person said, "Oh, we don't make that kind of screen." When my husband pointed out that he could have made the wrong screen himself and wouldn't have paid a premium for it, she shrugged and walked away. No offer of refund, no offer to make things right. We literally left with a screen that was NOT what we ordered, and paid $40 for the privilege. This place doesn't care what customers think, as long as they get our money. I will be contacting the window manufacturer about this, so that they don't continue to refer customers to a place that can't make the right screens to fit their windows. The only reason we ordered from Truax is that we have a unique style of window that requires a unique screen. If they were not able to make that particular style, they should have stated it when we ordered. read more

Great Service and always friendly. I purchase all of my Milgard windows here and they always fast and reliable.

Steve Helped me and quickly at that. I called to see about getting a sliding screen patio door re-screened. Called in on a wednesday, asked them if they could possibly do it by Friday as it was on my "honey do" list while my lady was away on spring break. I basically did everything to indicate to her that I didnt have the time to do it in order to surprise her by the time she got back. Not only did they have it done by Friday, it was done next day. Do I expect them to always be able to do things so quickly? No... but I do appreciate them accomodating me with this. The cost was reasonable and standard for what is charged in the industry too. Thanks Truax! read more

Ordered doors over the phone and talked specifically with the sales rep about the colors we wanted. When provided the quote, I did not realize the paint was not included and we received two unfinished doors. When I call them on it the salesman didn't have guts to admit his mistake on forgetting to include the paint in the quote and offered no apology or replacement. This is a dishonest company and they have pathetic customer service. read more

Truax Builder supplies is a first-class operation. They have been extremely helpful in my window projects. First they are so quick to get back to you. A truly rare thing with contractors it seems. Second they were so flexible with my schedule to come out and give me a quote (for those who work a M-F 9-5 that's important). Third they have extremely high-quality products but also a range of products. Fourth they have wonderful customer service and competitive pricing. You're in good hands with Truax. read more

Dan did a great job with customer service after some miscommunication about cutting a door. They were cool enough to reimburse in the accidents mistake and did a great job. Go there for professional service and nice people. read more

Truax Builders Supply - Building Supplies Near Me - Portland, Oregon

Terrible service and follow through on a phone order for a window seal. Ordered and paid on phone and they never sent it out in a timely manner. Been over a week and still have not seen it. Called and they never returned my call. Never again read more

Very expensive. I recently purchased a couple exterior doors without price checking the local box stores. They came recommended by a friend so I didn't think twice, my mistake. Who knew the same doors I paid $800 were a third of that at the box stores. Oh! and that don't take returns, the sales staff must be on commission! Very dissapointed. read more

I just saw a TV ad for Truax Builder's Supply, which is now located at 109th & Division, but used to be located at 95th & Division many moons ago. I hadn't thought of Truax in years, really, but I have very fond memories of them (I know, odd, a child enjoying a builders supply store), but it was just one block down from my childhood home. My dad shopped there often for things he needed for his business or for our house (we on occasion broke windows playing softball in the front yard). I remember he always got good service there. However, it was particularly beloved to us because they had a scrap pile out back with bits of wood and glass and other things that we hauled back to our yard to build things with (most memorably tree houses), and I remember that as a lot of fun and kept us occupied for hours (to my mother's relief). Anyway, so glad to see a childhood favorite going strong! read more

Excellent experience from the immediate "Can I help you?" when I walked in the door to the fine workmanship on the finished product to the reasonable price for the custom work. Shop around if you must, i did, but these folks know glass and windows and get her done. read more

After four days of unsuccessfully trying to order a custom slab from Home Depot we gave up and went with the recommendation of a local contractor to check out Truax. From our first interaction we received quality service from a knowledgeable staff member. In less than an hour they had everything worked out and even threw in some complimentary services that Home Depot was going to be charging $100+ for. We haven't received the door yet, but I am confident that it's going to be great. I'm so happy to have found a local option for windows and doors so I don't have to worry about ever dealing with Home Depot in the future! read more

Great service. Fair prices! Delivered goods on time and very knowledgeable and professional. They made it seem so easy when I stopped in to order my glass. When I received my product it was on-point and perfect. Thank you so much for making it easy for me. Great office hours and plenty of staff. read more

I requested a quote via their website for two custom louvered doors. They ignored my request and did not have the courtesy to reply. I therefore would not consider them a customer friendly, dependable company. read more

Hit or miss service. After 20 years of being a client, I just can't go back. The last round of figuring the right custom window with a disinterested saleswoman leaves me dejected. I'm heading to another provider like Sierra Pacific or even Home Depot. read more

Great place to find custom fitting doors, screens and windows for a vintage home. The woman that assisted me was very knowledgeable and helpful. Highly recommended if you can't find what you're looking for in the very generic selection at Lowe's or Home Depot. Custom cut door only took one week and the prices were good. read more

I'm a first time customer and things could not have gone worse. I had a customer waiting for a door they promised they would have available in a week. I get a call the next day saying it will take two weeks (lack of follow up with the fabricator or a lie). Since a competitor could not provide the door til 4-5 weeks I decided to wait the extra week. Two weeks pass and I do not receive a phone call on the promised date of arrival. The employee said it was probably in but he would look into it and call me back. He never did. The next morning the employee that I ordered the door from calls to say that the door was damaged and would prefer to provide me a refund. Now my customer and our AR will be delayed for 5 extra weeks thanks to this sadly run business since I will be ordering from my usual source. I recommend that anyone looking for doors or windows order from another door supplier. read more

Always helpful every time I go in. They offer a wide variety of products, and if they don't have it, they can tell me where I can find it. Good company. read more

My wife and I stopped by Truax in April 2018 wanting to order, and have installed, a new door at our home. We were introduced to Jeff who seemed to be somewhat new in his job but was willing to help. When we sat down and began the process, the details were discussed and choices were made. He asked if we wanted them to install it. I asked about the cost to which he responded with their quoted price. My response was "really?" "That much?" His response to be was a very curt "take it or leave it." I responded with the comment that he needed to work on his customer service and delivery skills. He immediately stood at his desk, raising his voice (obviously agitated) to which I told him he needed to calm down; asking him if he wanted to sell a door or not. He stated that he did and we finished the transaction. I paid half the cost of the door as a deposit and we scheduled a time the next day to have one of their field techs confirm measurements at our home. Finally, after a few broken promises for phone calls that we had to follow up on to get information, the door was delivered and installed the third week of May. My wife was home during the installation; I was not as I was traveling for work. Upon my return home the following week, I inspected our new door. When opened, the door would swing about half way closed, by itself. When attempting to close the door, it struck the latch side of the jam having to be forced closed. I noticed that a wedge was placed at the bottom of the jam which, when forced closed, pushed the door toward the hinge side. Using a 4' level, it was obvious that the installer didn't ensure it was plumb...hence the independent swing. I brought this to Jeff's attention the next day (Friday before Memorial Day) and was promised a call back in "just a few minutes" after he had an opportunity to contact the installer. No call back (which seems to be a standard procedure for Jeff). No calls until a week later (when he called my wife this morning because he didn't have my number). I called him back this morning being told he was on the phone but would call me right back after his call. No callback. I called a second time. This time he was out to lunch. Jeff finally called back only to display his volatile temper and reactionary "customer service" style when I questioned what they could do for me to resolve this. His response was that they were of the opinion, after discussing internally, that it was correct. I explained the situation again to which Jeff said he needed to talk to the rep who was in their office. He asked me to hold, which I did. He came back stating that the rep would need to come take a look at it to see if there was "anything that can be done." My response was that what could be done was that they needed to fix the door. I was abruptly told that I needed to calm down (interesting since I was merely asking a question and making a simple statement of what needed to be done) and that he was going to call me back at which time he hung up on me. I have never experienced such poor customer service at any type of an establishment. I know my $4,000 probably pales to most of the contractor orders processed there but if Truax isn't interested in providing good service to all customers, perhaps they should turn away those that don't seem worthy of their time and efforts. If I could give no stars, I would. I will update my post as things (hopefully) get resolved in the interest of being fair but for now, I would suggest looking elsewhere for your building material needs. Perhaps one of his supervisors can help. Hopefully this is isolated to an employee in desperate need of training. I hope they aren't aware that the "watchman at the gate" is making them look bad and just don't care. read more

We began wanting to replace old wood windows. After having a number of estimates from multiple companies we decided it was more than our budget could afford. At that point we decided to compromise and install good quality storm windows. That was easier said then done. There are very few companies who will do storm windows these days. We were very pleased to connect with Truax and discover they would make the storm windows to order and install them for us. They were GREAT to work with. They came out and did all the measurements, gave us a solid estimate, removed the old storm windows, worked with us on the timeline so we had time to paint the windows before the new storm windows went up and then did a very neat and tidy install, including touching up any paint that got a little dinged when they hung the new storm windows. The windows have been up about a year and half now. We have gone through both winter and summer and we LOVE them. Our heat and cooling bills have been reduced and our home feels much more comfortable and looks nice too. I would definitely hire them again and refer them to people wanting storm windows. read more

Unimpressed with the customer service. Received a window that was too big. Rough opening estimates were emailed to the contracter who placed the order. It was specified that they were "rough". I confirmed the order when it was read back to me by Truax. In the end it is likely my error in confirming the order that said "net" rather than "rough". I knew I had specified "rough" to the contracter and I would not have known what the associate meant by "net". My issue is with the associate who was so nonchalant in telling us we were stuck with it. What angered me the most is when she said they would take it and scrap it for us. I know $227 isn't alot of money to some people, but it is for us. Why would I give a window back to a big company so they can throw it away for me? My guess is it would be resold anyway. I gave them a 2nd star for the manager who had been sitting there the whole time. He piped up when I asked for a manager and said he heard everything, and they did nothing wrong. He offered a window at cost. Bottom line for me is the "it's not my problem" attitude we received, and the we can throw out your $227.00 for you offer. read more