I was SHOCKED... I actually purchased my home through Josh Isbell and then when work sent me to California I decided to use Isbell Property Management to lease my home. They leased it for 3 years and I was more then happy when I moved back that my house was still in great shape. Very Pleased... read more

This is by far the worse property management in Killeen by a long shot! They are very disrespectful and cuss at their tenants for no reason (yes her name is Vernon) after almost 5 years of being in one of their properties they never acknowledged any of the work orders we had put in. One being a leaking roof from all the hail storms in 2014. They sent out one man a year after the hail storms and he nailed a few shingles (he was on the roof for less then a hour) we had lost some of our own belongings because of this poorly managed company. We moved out on June 30th with putting in $500 into the property to make sure it was perfect for the next tenants only to be screwed on our deposit. They sent us a bull crap itemized list saying the house was dirty and we got charged for the maintenance repairs that they failed to come out and fix while we were living there. Do yourself a favor especially if you're military stay away from this company!!!!! read more

Rented from them house wasn't in good condition there was a lot of damages and not very clean. I had to literally clean dead cockroaches up before putting things away.(something I didn't notice because place was dark. The toilet literally rocked when I first sat down (didn't know that either). After renting from them and signing lease in hurry, because I had to go back outta state and clear Fort Riley. I didn't notice where they can just come in your house. They did this to me every 6 months. I put up a ring doorbell just to see how long they stayed the second time they did it to me. THE WOMAN WAS IN MY HOUSE FOR OVER A HOUR!!!!! It was a 4 bedroom open floor 1 story house. There was no reason when she didn't even enter garage. Then I move out before next inspection because I felt invaded in my own home. They send me a ridiculous bill. For cleaning and fees and processing and inspections they want $1550!!!! We are military and I have proof of they way I got home and left home. I even painted walls because they were only primered. Anytime you brushed against walls in bathroom and bedrooms you couldn't even wipe off. This place is horrible and I am not going to be run over. I definitely don't recommend them. read more

Baby Josh is a money sucking piece of s**t. Don't rent from them. We've been renting from them for over 5 years, and they only care about the rent being paid. If something is broken, they don't care. They'll make you pay for it. Go somewhere else to rent. read more

I am surprised with all the negative reviews. They have been looking over my home in Killeen for over 5 years now. They actually saved me from a terrible manager (Remax in Cove). They even saved me thousands recently when they advised all owners to get their roofs checked out after a bad hail storm. I had so much damage that I needed to file a claim for a new roof. If they never told me I would have found out later and would have paid thousands. They always answer my emails promptly and I can not be happier with them. I dealt with three different managers in the area and Isbell are the best. They really take care of you and look out for your property as if it's their own. read more

VENDORS BEWARE! This company lies, lies, lies! They also don't pay their vendors. Took 40 days to get a check for the wrong amount! BAD BUSINESS PRACTICES! read more

This is the absolute WORST realty company. Josh Isbell is the worst real estate agent I have encountered. First we had trouble with getting the house inspected. We hired an inspector to come out and do the normal inspection that is required when purchasing a home. The inspector was unable to enter the home and Isbell Realty refused to answer his calls or assist him in entering the home to complete the inspection. Needless to say we had to hire another inspector which caused the 7 day option period to be extended by another week. The realtor we went through tried on multiple occasions to reach out to Josh Isbell regarding the yard and cutting it before we move in. These same pictures were sent to him 5 days before the final walk though was to be completed. It was also in the contract that the property management company for the seller was to maintain the yard until the closing date. We requested several times to have the yard cut before the final walk through. Our realtor eventually had the yard cut by their yard people the day of the scheduled final walk through. It was not just that the grass was not cut, but also the fact the Isbell Realty ignored the fact we were even asking these questions. When it came time to asking any questions they would ignore the questions as if they did not care. Lastly, when it came time to receive the keys they refused to allow us to pick the keys up at their office. They stated they would give us a code to the lock box attached to the front the door and the other copies of the keys would be left inside the house. Mind you we have already closed on the house and the property now belongs to us. They literally opened the door and threw the keys on the floor inside the house. Not only did they just throw the keys on the floor, they left the house UNLIOCKED!!! Yes unlocked. They also still have their key box on my front door and have yet to come by and retrieve their sign or their lock box. If you can avoid this realtor you should. read more

Hi, I am a former resident of Isbell property. This dishonest "pet friendly" Isbell Rental Properties was not so friendly after all. We had our own house before, and we had no idea that the company would be so greedy and dishonest. The carpet in the house that we moved-in had gum and it smells also (we didn't include smell in move-in list because we didn't know how to prove it). When I stopped by the office and told about it to a woman at front desk she recommended to me search on internet for solution. We are always paid our rent on time. Before move-out we did everything according to contract (pest control and thoroughly cleaned carpet with pet enzyme and lean the whole house also. We even bought some new blinds because some old were missing parts and we didn't write it down because it was not big deal for us. The cost was around $400.00 plus many hours of our time to make it perfect). I thought if you would be nice to them they will keep their promise, but I was wrong. The house was spotless and an inspector was very pleased and told that house looks great and has no pet odor. A few days later a received call from inspector who told us that carpet in master bedroom smells. He said they maybe will replace it in master bedroom only. But Property manager Josh Isbell said that our dogs are urinated in whole house. First of all, two rooms of the house were used as storage and dogs not even been there. Second, our dogs were 5y.o and not pups. I also took only part time school to make sure we are not leaving our dogs along for a long time. So that was completely a lie. The true is that he and the owner of the property of course did not want to give us money back. So the point is if you are pet owner make sure you write down that the carpet is smells even if it looks good (unless you know 100% the carpet is new) because we left spotless carpet and it had no smell, but we had been charged for new carpet which I didn't believe they will replaced. If I were you I would be very cautious and protect myself by writing down every even small thing. I also wouldn't spend my money and time for cleaning and pest control because I doubt you will have your house deposit money back. I hope future tenants will learn from my experience and will not be the next victim of this company. Good luck to you all. P.S They also refuse to pay us back for the lawn care even though it was stated in our contract that it is the landlord responsibility which cost was more than $1000.00. Total of money was made off of us around $3,000. read more

Here is our story in dealing with this company. I too had Verna cuss at me calling me a bitch because I was trying to have an AC issue resolved. I coulnt believe my ears! So unprofessional... We also had issues with our maintenance issues being resolves. One of these issues being the water heater which ended up litterally rotting in the floor below it and flooding the inside bathtoom also giving me a bad case of roaches and waterbugs before finally fixing it! When they did fix it the maintenance guy apologized to me saying he had forgotten about my work order and didnt realize that the owner had approved the new water heater to be installed. Now they dont want to give me my money back from my deposit for having the house professionally cleaned by someone they recommened and guaranteed their work. I payed her 230.00 to clean and now they are holding 200.00 for having it "recleaned and reinspected". I have even produced the reciept for the work done and they still six weeks later have not refunded my money! This place is very unprofessional and are crooks with your deposit! read more

Let me first start by saying Josh with Isabel will not return your phone calls will lie to your face they have my property for sale first couldn't sell it in 6 months turnaround rented it put tenants in it that they never followed up on my property was destroyed had things stolen they never filed a police report after requesting termination they gave me a hard time had it listed with another property company who was able to sell my property in less than 7 days I know numerous phone calls to him they would not return my phone calls they only wanted to deal with emails I'm 7 hours away I could not be at the property to maintain it I thought that's what we were paying them for but much to my displease I found out they don't follow up they don't send anybody out there my sprinkler system was chewed up by a pet the tenants had that was not authorized my chimney sweep was broke off my chimney and when the tenants left my property was left vacant for 6 months that they couldn't win it they will charge the tenants to clean up to paint the property and to do the repairs which will never done and then billed me for maintenance of the property which was never done before they release the key this is without a doubt the most unprofessional inconsiderate company that you could ever do business with I highly recommend you seek a professional company that you check into don't just take Josh's word or the people that work for him they will put their family members into the houses and do everything they can to get your business say anything they can to get your business and never follow through with everything again they are the most unprofessional company that you could deal with in Killeen I hope this review helps you please please please I cannot stand it stay away from read more

Isabel Properties managed our rental home for over 6 years. We thought we were in good hands. I would not recommend Isbell to anyone to manage their rental property. Biggest draw-backs are lack of communication, and lack of attention to detail, especially with inspections. After the last tenants moved out, we switched rental companies, which was after their "thorough" move-out inspection. Since then, we have spent over $2000 in repairs to the interior of the home, all things that Isbell never brought to our attention and/or should have been the responsibility of the previous tenant. There were numerous obvious things like ripped window screens, broken blinds, light switches not working, cracked exterior window, (obviously) leaking dishwasher (with water damage), etc... the list goes on and on. We even had to repay for house cleaning and carpet cleaning after Isbell charged for this as part of their move-out inspection (with pictures to prove, not just hear-say). Overall, don't trust your properties with Isbell, unless you want your property to go into disrepair. Was such a horrible experience. I wouldn't want any other military family to go through what we went through. read more

I have been with Isbell Property since 2012, I use to find comfort in the fact that they did everything possible to keep my property rented out and keep our rental property in good shape. Since the owner retired and left the company to his son all the employees that worked there are no longer there, and the current employees all hide behind their little titles. The last tenants were not evicted in a timely manner and during the walk through it was evident nobody from Isbell Property had been checking on the property! There was roof damage water leaks, holes on the roof from the inside of the house, the garage door was damaged and covered with caulking, the paint was patchy and colors didn't even match, the only rug in the house was destroyed, missing keys and garage door opener... the list goes on! And when i called Josh Isbell to speak regarding the issues he never returned my calls. Said he didn't have time to call everybody that called him back or he wouldn't have a life. Very unprofessional and standoff type attitude, never once tried to fix the situation. Wouldn't recommend this company in fact I'd say save yourself the time and money! read more

With having little time to move and not many options, I came here. Although Bridgette was pretty helpful during my search for an affordable place to live and very nice during my the terms of my lease,the wife of the owner, Verna, was a nightmare. I was kind, respectful and have a clean rental history with steady income. That did not stop her from being rude. It's almost as if she expects the worst from every tenant. Not a good way to run a business. She would announce from her back desk my financial information to assist Bridgette in completing my paperwork, (ex. She can't afford it by herself! I've been burned before!) answer the phone as if it was the LAST thing on earth she'd rather be doing, and would talk to me as if I was a child. She never addressed me when I walked in the door. Her overall demeanor was deplorable. I was NEVER late on rent, and even gave TWO months notice when it was time to move. The inspector that came before move out asked if I had a professional clean the place because it was immaculate. I replied no, but appreciated the compliment. He stated he saw no reason why I shouldn't get my safety deposit back. Well, that didn't happen! The Isbells nickel and dimed me. And after I thought the nightmare was over, I received a water bill for the last month of my lease. It was about 300.00. The kicker, is that I had been living in my new place of residence for that month. never before had my water bill been more than $75.00 or so. The only water used was to have the carpets cleaned. Other than that, I had turned the faucets off. After being bounced back and forth between the utility department and Isbell, both placing blame on the other, it was determined by the Utility department that the leak was from the property. Do you think Isbell paid it? NO! Not even so much as an apology. The said the property owner was NOT going to take care of it, and neither were they. Look elsewhere and learn from my mistake. Don trust them with your money or your real estate. read more

Per my lease agreement the grass was to be cut every 2 weeks. It was cut for the first time in 2016 on May 10. The weeds in the back were as tall as me I kid you not. If my son was to go out there, id lose him forever that's how horrible it was. Not to mention we couldn't even have an Easter egg hunt. And their excuse? The rain. Because it rains sooo much in Texas. It rains everyday in Florida so I guess they just never cut their grass. Or maybe more rain falls on my yard than the neighbors, completely defying the laws of physics. Once the grass was finally cut, giant spiders and roaches had a field day in my unit and also my neighbors (the only remaining one left.) I wish I could upload a video on here showing how my not even 2 year olds window was NOT secure and I complained on multiple occasions and it took months for that to get fixed. The window LITERALLY fell in side when I tried to open it. On a night when it stormed real bad I went into my sons room and the window had been pushed inside by the wind. Thank goodness my son was not in there. And thank goodness he was never hurt because I would have sued them for everything they own. I've always paid my rent on time but because I got myself into a situation they are not even willing to work with me so I'm just going to move my stuff out and take the $4,000 loss. I should have NEVER resigned my lease with them but with everything going on with work and my personal life, I didn't have time to look for something else. Before you rent with them you should know THEIR TOWNHOUSES ARE NOT SECURE! The manger BRIGIT said and I quote "If someone really wants to get in those apartments they can." The window looks and feels secure from the inside but people can still get in. I've witnessed this with my own eyes. KPD even confirmed "the buildings in this area are not constructed well." Another thing I find odd about these people is every week or so they would have potential buyers in an out of the units. I've never experienced this before and honestly I don't know who would want to buy that dump anyways. the AC is always giving out in all of the units, they obviously can't afford to pay the people who were cutting the grass, you can tell the door have been kicked in multiple times, no weather striping to keep the bugs out or keep my air in. I'm wondering how many rapes and murders have happened in their apartments due to the lack of security and care. Needless to say they were unable to sell the townhouse which is located on Gus drive. Moral of the story: Don't EVER rent with ISBELL PROPERTIES unless you want to pay a slumlord. read more