Returned to Cermak auto care for car detailing, knowing full well they would do a fantastic job…read morebecause of the previous job where they repaired many deep dents on both sides of our car (see previous review). We were blown away by the superb interior and exterior detailing results! The inside especially looked and smelled like brand new and this is a 13 yo car folks! I was sliding getting into the car seats because they were so smoothly they finished. Also, the price was incredibly affordable. Where's that six star for me to review?! Because they deserve it. So pleased with their work that we're bringing in our second car soon for more work. Thank you, Amir and team - we appreciate your kind of business!

I've referred five friends to this body shop, and they were all very satisfied with the results…read more They also did excellent work on my Porsche--everything was handled professionally with no issues at all. The quality, attention to detail, and customer service are outstanding.

UPDATE: Prices increase again... that is just terrible…read more Every time I get an oil change prices increase. I've been told a handful of times to stop going to Jiffy Lube and I guess this was the sign. Even with the coupons online, that does not matter one bit if the prices continue to increase. I might give them one more try but at this rate, I'll rather support a local shop. Even if the Business Responds to this, it would not make a difference unless there was actual change made. Based on the frustration I had, I'm surprised I'm not giving a 1 star. (Actually, as I'm writing this a customer is screaming complaining about the prices as well... and to make matters worse one of the workers is screaming even louder than the customer & is pissed & complaining about their job. Yup, that might've just solidified things) Personal Review: 3.1/10

Great, they are extremely helpful and quick. They're not pushy at all. Thanks ! I will be coming…read moreback in the future forsure

On Saturday 3/9/2024, I came in to this local Valvoline location for an oil change. A couple of…read morehours later as I was driving to work on the I294 expressway, I felt a sudden halt in my car's undercarriage and then a loud scrapping. I had to put the hazards lights on, then safely exit the expressway to look underneath. That's when I saw the engine cover shield hanging. The tech forgot to put the screws or fasten them properly. I was late to work because I had to drive the streets at 10-15 miles an hour. It took me over 2 hours to get home after work also, driving the streets from Downers Grove to Chicago at such a slow pace. I called the Valvoline location when I pulled of the e-way and saw what happened. The manager Rafael asked that I bring my car back the next day, Sunday. Unfortunately, I could not find someone to cover my Sunday shift in such short notice and take off work. I'm the opener in my job. I couldn't bring it back until the following day off from work, Wednesday 3/13/2023. This mishap was very disruptive and inconvenient to my busy work week. My mechanic removed the mangled hanging undercarriage cover and then I brought my car back to Valvoline the following Wednesday. The store manager did replace the mangled shield with a used spare one from another Honda vehicle that was left behind. I spent $154.11 for transportation for those three days that I couldn't drive my car to work due to the negligence and poor attention to detail from the oil change tech. I had hoped to be reimbursed for this amount. I placed a claim with Valvoline. Today, I received a call from Rafael, the manager. His tone was quite different from the many friendly interactions I've had with him over the years. He was very callous and had a "I don't care attitude" tone. He said he spoke to his manager and they came to an agreement that because I had agreed to come in the next day he couldn't reimburse me for my travel expenses. I explained to him that I couldn't find someone to cover my shift in such short notice. My next day off from work was Wednesday. He abruptly said, 'sorry, bye' and hanged up the phone. This underscores Valvoline's lack of accountability, dismissive and unapologetic stance. In conclusion, the indifferent response from Valvoline's manager, Rafael, highlights a lack of concern for customer satisfaction. Despite the inconvenience caused by their negligence, their refusal to reimburse my travel expense reflects a disregard for customer well-being. This experience has left me disappointed and questioning the level of care and attention to detail provided by Valvoline.

Incredibly inconvenient entry and exit through only one tiny driveway ramp in each direction…read more Staying in your car during the oil change might sound good, but it was challenging on a 90-degree day. Also, I'm pretty sure they reattached something wrong after the oil change because I now have a piece of rubber/plastic hanging down and scraping the road.

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Carrectly Auto Care provided a smooth and professional service experience. The staff explained the…read morework clearly and kept me updated during the process. The repair was completed on time and the car was returned in good condition

They do very good work I take my car there any time when it breaks down I am very happy with themread more

Horrible customer service in front just another business trying to take peoples money. Your own…read moremechanic said I don't need the $2,000 job you quoted me. Some people know more about cars than you might think. Don't waste your money here when there are respected honest businesses out there

On my 2nd try now and I will say - consistency. There was no wait time. All team members come to…read moreassist in no time. Very respectful and helpful with your vehicle. I have had two complete service oil changes done here and the staff is amazing. I recommend.

I have been here a few times and its always a great experience. Efficient, professional and…read morefriendly staff. This last time I went in to check tire pressure. I thought I would get an oil change since I was there even though I got one this summer. The woman in charge informed me it was premature and I should wait. I really appreciated the honesty and professionalism. Amazing. I will be back.

I took my Chevy Bolt into Carrectly after a minor accident. They process was very easy and they are…read moreso nice and very communicative, especially Oliver. Even the garage waiting area was cozy and had a unique vibe. They ended up dropping off the vehicle to my apartment which was a lifesaver. The car looked brand new and they had vacuumed and cleaned the car both inside and out. Very happy with the service.

I took my Range Rover in for service after receiving and agreeing to a quoted repair cost. A day…read morelater, I was contacted and told an additional part was needed, increasing the cost by $400. I approved the extra charge, but when I got my vehicle back, the original issue was still not resolved and my check engine light remained on. They told me they could continue looking into it, but also mentioned that these types of warning signals "sometimes happen," which didn't give me much confidence. On top of that, I noticed my car was returned without proper care there was dirt left in the back seat. At this point, I no longer trust this shop to handle my vehicle. I will be exploring legal options and recommend others proceed with caution when considering their services.

Brought my car in and it was ready within two days. Communication was on point as far was setting…read moreexpectations on timing and providing a rough estimate of costs based on what I described. Also appreciated the fact on laying out immediate needs and what that would get the car then estimated near future repairs. Highly recommend if you want someone you can trust. Also as I was waiting a bunch of regular (I assume customers) came in and the owner knew everyone's car right away before looking them up.

Quick work and affordable for an oil change and tire rotation. 8 AM - 12 PM are for oil changes…read morewalk ins. I waited about 1.5 hours at the store. It's ideal that you drop your car/keys with them and they can call you once it's ready. I was recommended by a friend who's been coming here for a while - trustworthy work! I appreciate the digital receipts and thorough checks that are emailed after service is completed.