Christian was great! He worked hard to make sure I got the vehicle I wanted. That being said, less than 36hrs of purchasing the vehicle my car wouldn't start. I speak with the manager and he laughs it's off. Tries to throw the blame on me and insinuates I left something on and then blames it on the cold weather. Not understanding my frustrations at all. Anyways I'm annoyed less than 36 hrs I have to pay someone to come out to give me a jump. A few hours later my check engine light comes on. I had the car for two days now and it's proving to be a huge regret. read more

DO NOT GO HERE!!!!! MORE OF A SCAM THAN ANYTHING! I got a car from here and out of the 4 years I've had it, it's been in the shop more than on the street! Customer service is terrible and they will jack up your price WITHOUT telling you!!! 10/10 DO NOT RECOMMEND! Give your money to a company who CARES! read more

They talk to you any kinda way very disrespectful !!!!!Cant wait to be done with them will never give a recommendation ever Don't by from them... let me say this Sales Department was great but financial department are the worst ever read more

READER PLEASE BEWARE!!!! DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A CAR FROM THESE SNAKE OIL SALESMAN AND ALLEY MECHANICS!!! They sold me a 2010 Nissan Altima for $9k with $5k in interest. $14k total. They said my down payment wa only $500 only to later find out they just deferred $1500 from a $2000 down payment onto my monthly payments. Which of course they did not tell me. I have had problems with this car since the day i pulled off from the lot. the only thing that has saved me is the fact that I'm a certified mechanic and I can catch everytime they lie. The day of the sale the car had a coolant leak right in the parking lot already. The car was never even serviced before they sold it. They said they would fix it for free if i came back. I went back a week later and they said they fixed it right after i dropped it off. I was surprised at the turn around time only later to find out they cut into the top of my radiator housing to try and reattach a hose to the radiator. they were too lazy to do it the right way so they just cut an opening to reach down and attach the hose. 2 weeks later the leak returned and i find out they "rigged" the hose to a broken radiator inlet. I called them and embarrassed the manager to the point where he paid for my car to be towed to the shop and they FINALLY replaced my radiator, and told me they replaced the hoses as well. They did not replace the hoses only the radiator. The next time I had work done by these con artists they replaced my alternator and then left my A/C compressor unplugged. They then tried to convince me to bring the car in for a $100 recharge and leak test. After finding my A/C compressor was unplugged i plugged it back up and now everything is working fine. But wait there is more, they sold me a car with the wrong key. the valet key i have cut for my car does not go to this car and they told me its not our fault and that since " I didn't use my key enough the lock cylinder froze" as there way of not being liable for the key. The old key is still stuck in the dashboard and they were too lazy and cheap to remove the panel cover and retreI've the key. They left it there and just programmed a new key fob and never cut a new key. I had another certified shop confirm that my lock cylinder is working fine and they are just too cheap and unprofessional to admit when they are wrong. I currently have an open small claims case against this company and I encourage any and everyone who has ever been slapped in the face by this company to do the same. If you have already been conned into purchasing from these people please take it from a certified licensed mechanic, DO NOT GET ANY REPAIR WORK DONE HERE!! They offer cheap oil changes because they use low quality unbranded oil. I guarantee if your take your car to these people you will be back before you know it for a separate issue. They will sabotage something on or under your car just to get you back into the shop. I feel sorry for the customers that have to deal with this dealership. They are no better than pure alley mechanics. I have more faith in the Jiffy Lube techs down the street than I do for these people. I especially feel sorry for the so called "Managers" they have working here. They don't get paid enough to care about the business or the actual customers. They purchase beat up rundown cars, wash them up shiny, and then pawn them off to the public. read more

J.D. Byrider - Old Valet Key Stuck In the Dash They Sold It Like This - Car Dealers Near Me - East Dundee, Illinois

See all

Every time I call into JD Byrider Shannon answers and she tried to intimidate me she is rude and disrespectful she thinks she can yell at you and say whatever it is that she wants I don't see how she still has a job here and how this is acceptable she literally antagonized me every time and than goes to say are you grown after she has been rude she wants you to bow down to her as if she is a god very unacceptable when your paying your money to sum one I've never dealt with any business or person that was just miserable and ignorant how she is I can't wait to not do service anymore here I will keep making reports every time she insults me read more

See all

They have over 70 vehicles to choose from and process is pretty fast. They can get you approved over phone and even bring you in to purchase. read more

J.D. Byrider - Car Dealers Near Me - East Dundee, Illinois

Pay attention to all reviews. Place is a scam. You will pay biweekly NOT monthly. Cars falling apart and mega interest. Wait til your credit is better this place does you no favors. They give service deals for a reason so you don't have a real mechanic tell you what is wrong with the vehicle. How can this many people lie . Check BBB read more

Honestly there have been people with bad and good experiences my experience was great Christian was not pushy at all and was very professional honestly I love my vehicle he was straight forward from beginning to end read more

I can only speak for my experience, and it was a really positive one. Everyone was really straightforward with me and was just trying to help me get into a vehicle. Nobody was trying to force me into a vehicle that I didn't want. I got to leave with the car that I really wanted and only had to put down $500. read more

First time buyer from here. Salesman Christian helped us through the entire process and the service was great. Even the car that we walked off the lot with thank you! GO SEE CHRISTIAN !! read more

This place is so unprofessional and very rude. My boyfriend is dealing with a bunch of yahoos about being slightly late on a car payment and they give him no options or try to work with him. One of the "account managers" sent a very unprofessional email to him and from there on, delt with him demanding a face to face tomorrow and asking "what time will I expect you". First off we are out of town for a week and this man doesn't care and thinks we can just fly back like a snap of a finger. If I could give a negative 0 I would. Plus side note: he got raped on his car payments. 23% interest on a 2010 car that had 80,000 on it. I got a way way way lower rate with the about same credit as him from Carmax for an almost brand new 2016 Hyundai with 30,000 miles. GO TO CARMAX! They will Actually work with you. read more

Don't ever buy a car from these people! My roommate and I both purchased a car from them, and both cars have had major mechanical issues. My roommate's engine seized the first time, and service supposedly put in a new engine. Two months later the same thing happened. Again, they supposedly put in a new, zero mileage engine. The engine and oil lights were still on so we took the van to a Kia Dealership to run a diagnostic. We were told that the engine is fried and will cost $7000 to replace. They said there is no way JD Byrider put in a new engine. So now, my roommate still has no vehicle, and can't work because he has no car. JD Byrider is unwilling to do anything to correct the situation, but they sure want their payment. They said the van was ready on the day his payment was due, and stated he would have to make his payment before he could pick up the van. He made the payment and for what? They van still doesn't run! The positive reviews you see from happy customers are fake. They have the customer do the review from their cell phone or from the dealership's computer before you even drive off the lot with your car. They give an extra $50 off if you do it. Talk to those same people now and I'm sure they're singing a different tune. I have already begun the process of filing my lawsuit, and if they don't do something to fix my roommate's van, he will be filing a lawsuit as well. read more

This place is booty they not understanding or reasonable they don't help you with nothing when the car breaks done and they might sell you a car with rusty parts they rude as hell if you if your payment only 3 days late they fucking asss read more

Very misleading advertising on Marketplace. it took a bit to finally get the truth that the advertised price was just the down payment. These clowns should not be allowed to advertise a fake price read more

I purchased a car from then in June 2018, it lasted 3 full months until the engine blew, after 10 weeks of it being repaired, my catalytic converter went out and my axel seal broke. The car was not safe to drive at all. I ended up purchasing a car from a different dealership to get that POS mkz out of my hands but unfortunately the car was in such bad shape mechanically I couldn't even trade it in LMAO! I decided to take a repo and forfeit the car because I'm not going to pay biweekly for a car that can't be fixed under their warranty. The place is a joke read more

Buyer beware ! Worst dealership to deal with !! 1 they lie 2 sell un road worthy cars/ trucks 3 Cnac worst finance company 4 employees very Rude after the sale 5 corporate headquarters no help very rude All started when my daughter went to get a car 3 yrs ago ... She got a car ! It was a POS ... She did it to build credit ! Paid on time for 3yrs and the car basically sat in the drive way the whole time as it needed over 3k worth of work and was un safe to drive . During the purchase they told her she could not trade the car in until it was paid in full .. Which was a lie ! After i finally drove the car one day I completely understood why she was scared . So we went to Biggers and they worked and got my daughter into a 2014 Chevy Cruz for less than the delapitaded 2003 ford focus with 120k miles she was paying for . The car had been paid off by biggers and JD byrider proceeded to take payments from my daughters account ! To which we are still trying to get reimbursed from JD byrider . Its been an awful experience. Stay far away from this place !! read more

This facility has a family friendly environment and the employees actually listen to your needs. I have been looking for a new car for months and could not find the one I wanted. Not only did they have the unicorn car I searched everywhere for they held it for me. When I came to purchase everyone was really nice and explained everything so clearly. I see the complaints but if the details were explained like it was to me. There should be no confusion. I give them five stars because their customer service is awesome! read more

We bought a car from JD Ryder in West Dundee in December 2018. The sales process was very unprofessional and agonizing. The sales person sat at their desk with their shoes off the entire time we were there and texted on their phone during the process. We sat there for hours and even had to come back another day because the financing department kept printing out the paperwork for a different care that we were not even buying. The sales person also continues to text my cell phone very unprofessionally buy just saying "Hey!" They keep trying to sell me another car and don't even realize we already just bought one. The finance department is so screwed up and rude its ridiculous. When the plates came in they gave me plates to another car. Not the one we purchased. Also, our payment schedule is for every two weeks and they have taken the car payment out of my bank account every week thus far for the month of February and not even the right amounts (higher actually.) which has caused my bank account to have issues because we plan for the payments on the date of our schedule that they provided. When you call in they are rude. When you go in person they are rude. I would never recommend this company to anyone. Very disappointed! Stay away from them! read more

This place is a joke,don't waste your time,they are not honest,and did not answer,any of my questions properly,they lied,.glad i did not purchase from them!! Beware,if I could give 0 stars I would,so rude,I am reporting them to bbb. read more

I came to Byrider in East Dundee after getting rejected at several other dealerships! everyone was so nice and understanding. i cant believe they let me use a portion of my tax refund for my deferred down payment! its crazy that i drive past this place everyday and never thought to check it out! The Sales Manager Kevin T was so patient (even after i test drive 6 cars lol). i highly recommend this place to anyone looking for a car! read more

I purchased a vehicle from another JD Byryder location but this one pops up on my Facebook feed. I commented for others to be careful and do research before buying a vehicle if CNAC was the financing lender. I was blocked and all my comments were deleted. I am shocked at the response from a business that claims to be reliable and here to help people. read more

This was the best car buying experience I have ever had. I recently lost everythi ng due to a divorce. My credit was terrible and eveywhere I went for a vehicle the answer was always "No"! JD Byrider told me "Yes" and I was able to get a reliable vehicle while rebuilding my credit. The store is clean and the staff is friendly. I even recommended some close family and friends there too. You will not be disappointed. Signed a happy customer. Thanks JD Byrider! read more

Don't do business with this place! Wait til you have better credit or buy from a dealership. The warranty service here is NO Good!!! if your car is stranded, you have to have it towed to them and then it waits for 2 weeks! No Rental car included. read more

I am so upset. I'm gong to contact the BBB on this company. I bought my car for them, they asked for over 10 references. I went over my sisters house and she was one of my references and she shows me a letter from them. The solicited her to come in and buy a car without my name being on it. They gave me referral cards for people to come and I would get a bonus. How in the world could I get a referral when they asked me for pretty much everyone I know. My sister gave me the letter and I am furious. I contacted Kevin Triplett the manager and he told me they were contacts. I assumed that was for if they could not contact me. NO IT WAS TO SOLICIT THEM. I CONTACTED ALL MY CONTACTS AND TOLD THEM NOT TO DO BUSINESS WITH THESE SHADY PEOPLE!!!!!!!!!! read more

I am writing this review so people can see that this place is a scam. They take advantage of people with no credit/bad credit. They jack up the interest rate and sell cars that supposedly go through inspections, (which they don't), and sell these cars out. The cars that they are selling need so much work to be done that the cars are in and out of the shop. For instance, I have had my car in this shop more than I have driven it. I have had the car about 1 1/2 years and it's been in the shop over and over. Then I take the vehicle in to be fixed and the mechanics there are not mechanics. They don't even fix what needs to be fixed, or they can't find anything wrong with the vehicle. I had the car a year and the head gaskets were leaking oil. So they replaced my entire engine, (which was covered under my warranty). Its not a new engine, it's a refurbished one. Now, the same thing has happened with this engine and they will not replace it. Well "Brad" said it's not worth replacing it bc it is not a leak, it's just a seepage not a leak. Which we all know it's a leak. I have taken the vehicle two good year and Acorn Tires and they both said it's a leak. Brad is making it sound like it's his personal opinion that will distinguish if they are going to replace my engine again or not, and that is not right. I have it covered under my warranty. They gave me the run around for weeks for them to find the leak in the first place, or my head gaskets and the trans leak. The head gaskets are a visual and they wouldn't tell me if they were leaking. They made me bring the car back a couple of times for them to check it. I had a problem with my air conditioner and heating, and they took our the free-on and put it back it in and when they put it back in, they didn't put the right amount back in because its expensive and they tried to save money. This is what good year told me when I brought it to them and that is why I was getting to cool air coming out bc they messed up or did it on purpose there. So now they are not applying to my warranty I purchased with the vehicle, they won't help and fix what needs to be fixed and on top of it, the sales manager can't help me either, he told me. There is nothing he can do, bc he doesn't work for the service center. It's been one thing after another with this company. They sold me a car that had an aftermarket alarm on it and they did not know of it being installed on the vehicle. Now if the cars go through an inspection, they should have known about it before selling it to me. I never got an alarm pad for the car or anything bc they did not know it was on it. When I took it to good year bc my radio and heat would stay on when I turned the car off and took the keys out, (which was draining my battery), they told me that's bc of this alarm and they had to disarm it and it cost 150 for them to do that. Plus on top the alarm had fried 12 wires underneath the dash bc of the way the alarm was wired in it, and the car was about to start on fire. Also when they do any type of work on the vehicle, they will not give me paper work showing what they have done or that needs to be done or anything of that sort, so in some instances I have no paper work to show what they attempted to do or did. This vehicle could have started on fire and killed me and my children. I am going to channel 5 news and I will be calling a lawyer if the higher up Manager "Bob Hart" says he will not replace my engine again due to my head gaskets leaking. I would never refer anyone to this company, and I hope people will read this before they choose to buy a car from here. Place is a scam. Brad also said I wouldn't be surprised if your keys went missing to me! Bad customer service. The whole time that they kept giving me the run around with my check engine light, my car broke down yesterday 6/5/16 and the transmission blue and they said they could never find anything wrong with the car and its only my gas cap. Obviously they don't know what they are doing over there. read more