We are very happy with the service we have received from American Comfort Experts. Our technician,…read moreMr. Nick Rodriguez is very knowledgeable about the HVAC system and his skills in maintaining our system through the heat and cold weather is excellent. Nick diagnostic skills of keeping our system working is very appreciated.

We were enrolled in American Comfort Experts' annual maintenance subscription. When we noticed a…read morepersistent "dirty sock" smell in our home, we were told additional duct services were needed. This cost us an additional $870. However, during the duct cleaning service visit, the technician informed us that coil cleaning was not part of this additional service because it was supposed to be covered under our existing yearly maintenance plan. It became evident that the coil cleaning was never performed during any of the previous maintenance services. The duct cleaning technician called the technician who had previously performed our annual maintenance to visit our home and ask him about this. In front of my husband, the technician who performed our yearly maintenance acknowledged that the coils had never been cleaned during prior maintenance services because they were difficult for him to get to. You would think this would be mentioned to us instead of pretending to perform coil cleaning for several years. Because the coils weren't being cleaned, there was a dirty sock smell, which we thought would be resolved if the ducts were cleaned. Finding out that this smell would have been resolved if the coils were properly cleaned​ is frustrating because we would have never paid the $870 for the ducts to be cleaned if this were the case. We attempted to resolve this matter directly with the owner of American Comfort Experts, but they refused to give us any money back, despite not receiving services that we paid for (coil cleaning). Absolutely unfair and unprofessional. ****ADDENDUM: The company keeps replying to my reviews stating that they did clean the coils during the duct cleaning. This is a true statement. The yearly maintenance plan that I have paid for several years includes coil cleaning. I found out years later that the coils had NEVER been cleaned during the yearly maintenance... When we complained to the company that the coils had never been cleaned before, that is when they cleaned the coils. So we have been paying for a service for years that we were not receiving. They did not give us any money back and they continue to comment on reviews without addressing the actual complaint.

We were having issues with our AC dripping water. I have used this company in the past and have had…read moregood results. Someone was able to come out the next day and quickly fix the issue. The price was fairly reasonable and I would definitely used them again.

I am so disappointed with this HVAC company. It's stuff like this that gives HVAC companies a bad…read morename! I have been their customer for years, using them for work at two different rentals, including installation of an entire new system in one of them, less than 7 years ago. Last week this system showed some problems. I actually forgot it was under a 10-year warranty and called another HVAC company. Their tech came out and told me what was wrong (clogged coil) and suggested I use ACTexas to fix the part (under warranty) since they were the original installers. This tech didn't even charge me for the service call, which is unheard of! When the ACTexas tech came, he confirmed it was the coil, but instead of suggesting the replacement they tried to sell me an entire new HVAC system! When I insisted on replacing just the coil (under warranty) they wanted to charge me an outrageous labor charge, far above the national average, and again tried to convince me to buy a new system. I declined. They then tried to scare me into buying a new unit stating that entire unit was old, over 10+ years and probably would need replacement soon anyway. Hello?! Did they forget they installed it themselves 6-1/2 years ago? I declined again pointing out what they said was not true. They then dropped their price for the coil installation, twice (!), but still nowhere near what it should be. I went back to the other HVAC company. Those people offered to do the coil replacement for a lot less money. (They did not know how much ACTexas charged). They came to do the job and while they were there another part started to fail. They actually ran out immediately and got that part and installed it free of charge as well! On a side note, I was told by two different HVAC companies who looked at this particular unit that it was an inferior brand sold to me at the time by ACTexas. Needless to say, I will not be using ACTexas ever again.

Expedient Service The tech was very thorough…read moreThe repairs were made and checked the upstairs units as well

This is an excellent company to deal with. My AC went out and they came right out and replaced the…read morepart I needed. Luckily, he had it on his truck! I highly recommend them!

Great experience with AC Replacement. Everyone was very friendly and easy to work with…read more Everything looks very professional and is working great. Our initial contact was with Ethan who is very knowledgable and was able to help us understand what the issue was and what our options were. The installers did a great job and the conversations we had with the office were very pleasant as well. Backslee was refered to us by a neighbor and we were leaning toward using them but got a few other estimates. Backslee is very reasonably priced!

Service tech showed up during scheduled time for our scheduled preseason A/C service check…read more Completed the service check in a professional manner while not leaving a mess!

Michael with A-1 Air Control fixed my older AC instead of trying to sell me a brand-new system like…read morethe other two companies I contacted. Honest diagnosis, fair pricing, and quality work.

Michael provides the best response and results of any technician we have ever called while in The…read moreWoodlands area. He is dependable and will drop everything to take care of our ac and heat. He is polite, knowledgeable and affordable . Don't hesitate to call him.

5 Stars, Great service, excellent communication, extremely knowledgeable and professional,…read moredefinitely highly recommended. Did not even have to remove the cover from my air-conditioning unit to diagnose it, had the part on hand to fix it, and was done in no time. Super experienced and knowledgeable technician, excellent pricing

Mr. Mike just came by and fixed our heater for a reasonable price. We have a very old system and he…read morewas very knowledgeable and confident working on it. Others that came by weren't so experienced, which is why we went with Mike. He's an honest man and we are happy to say we finally found our go-to person. If you have a/c & heating issues, go to him, you won't be disappointed!

North Houston, I-45 @ FM 1960. A/C had stopped cooling. Outside temp was high 80's. Called on…read moreMonday morning, 06/03/24. Mike (owner?) answered and said he would send out Stephan that afternoon at 2:00 p.m.. I left to take a return to the USPS on Red Oak but couldn't get away in time for the appointment. Stephan called as I was leaving the Post Office and he agreed to wait until I got home. Stephan quickly diagnosed the problem (failed capacitor) and had a replacement in hand. He explained the cost, which was more than fair. Stephan quickly installed the replacement and tested to insure it was working properly. He went inside and checked and adjusted the thermostat at no additional charge. High quality work at a more than fair price. I'll definitely use this provider in the future.

I just got off the phone with Mr. Reliable and not only am I extremely dissatisfied but I also feel…read moreinsulted by the dispatch manager that I spoke with. I explained that I was unaware that Comfort Squad was bought out by Mr. Reliable, so I called them for a service because my drain from the hvac drip pan appeared to be draining quite a bit from the hose in the attic. I have a service plan with Comfort Squad, so I called them to see if there is a bigger problem or a clog. The service tech came for 5 min and said you need a plumber because your sink on the other side of the house is draining slowly and that is probably the issue. Ultimately, that may be the issue, but as I said the tech was here maybe 5 min. He then states the cost is $50.00. I said for what. You have been here 5 min. I state I have a service plan from Comfort Squad, even at that point he still does not point out that Comfort Squad was bought out and we don't use their service plan. He said, I will let the office know. So then the office calls me and states that I have a charge of $50.00. I explain, I had a service plan, and that the tech was here for 5 minutes or less. So I say, go a head and invoice me, I think this is BS but go ahead and invoice me. The dispatch manager then tells me how they are no longer Comfort Squad and I asked why haven't you sent out a notice to all of the past clients of Comfort Squad and let us know what changes to expect. He then states, "well we can not come out for any new services until the $50.00 is paid." This is where I felt insulted because I already requested the invoice and said I was going to pay, why are you telling me if I do not pay..." Unfortunately, I am extremely dissatisfied with this entire process. Because now that I think of it, why didn't the person I set the appointment with yesterday on the phone inform me it would be $50.00 and that they were no longer Comfort Squad. It's unfortunate because I brought business to Comfort Squad because they had such spectacular service. What a change...

Recently had new HVAC ductwork done and from start to finish the crew and staff were amazing! They…read moreoffered a military discount which I was super thankful for. Eric and his crew did a fantastic job, my only regret was not doing this sooner! Eric even came out the next day to check if everything was running smooth.

Ok guys, I believe in reviewing properly and keeping an unbiased opinion when it comes to honest…read morereviewing. Long story short.. after 2 years of the another company messing up our AC system by contaminating it with the wrong coolant and being unsuccessful at attempting to fix it, we were saved by ATS Mechanical who not only provided us with outstanding customer service but took time to explain all of our options. They showed us different set ups including venting issues and customized our AC needs to us... not what the original builders did to our home. Your "hot room" issues are due to ventilation.. we learned a lot with these guys. Seriously I'm just in aww at how passionate and informative they were... and patient in explaining everything. I've had 3 AC companies and none like these guys. I spoke with Liliana for the appointment and Barry and Brock came out. They did at thorough inspection and were able to pin point the problem in no time.. really sucks to hear that the builders nowadays are not really setting up these houses for success when it comes to AC systems. We didn't have to get a bigger AC unit we just had a lot of vent issues so it's not like they were trying to upsell us a bigger unit at all. Highly recommend them. I did extensive research and they have five stars on Google with 168 satisfied reviews.. well 169 now And get this... one of the guys was even nice enough to entertain my request for the picture while in the middle of working. I Highly recommend them!!